Viera Gray House, London, London
Viera Gray House, London, London
Viera Gray House, London, London

Viera Gray House Care Home in Barnes is a beautiful yet homely purpose built residential care home for the older people of Richmond, South West London and beyond. It delivers exceptional care and support to people with a variety of residential needs with a separate and self-contained unit that supports those living with Dementia.

It is located on a beautiful leafy suburban road just a stone’s throw from Barnes high street allowing residents to enjoy the local parks, tea rooms and coffee shops; either as part of an organised activity, with family and friends or on their own if they are able to do so.

The home has a total of 41 en-suite bedrooms broken down into 4 separate and cosy areas each with its own dining room and lounge area; there are also plentiful additional communal spaces for the residents to enjoy with each other or their visitors. All of the bedrooms are spacious and practical as you would expect from a purpose built care home, but each room also comes with its very own tranquil and positive view that first-time visitors are always surprised by.

Although rightly proud of this lovely home, they also appreciate that the one thing that really sets them apart is the friendly team that delivers the genuinely person centred care to each and every one of their residents that has become synonymous with all Greensleeves Care Homes. The one thing every visitor to the home would agree with is the friendly and warm family feel in the home.

Viera Gray House is part of Greensleeves Care which is a registered charity committed to making the lives of older people and their families better.

Group: Greensleeves Care

Person in charge: Danny Torsoo (Manager)

Local Authority / Social Services: London Borough of Richmond upon Thames Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 38

Rooms with ensuite WC: 38

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

There is limited parking on site.

Latest Care Quality Commission* Report on Viera Gray House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 02 Jan 2018

Two single en-suite rooms available. Please contact us to make an appointment to view the rooms.

Reviews

9.6 Viera Gray House has a Review Score of 9.6 (9.573)

The Review Score of 9.6 (maximum of 10) for Viera Gray House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Viera Gray House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.652 for Viera Gray House is calculated as follows: ( (64 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 92 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.921 Points relating to the number of positive Reviews for Viera Gray House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.6 Target = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Viera Gray House?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Viera Gray House

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Caring, clean, and their knowledge of the resident is all evident. Carers and management took time to explain to both the resident and family. They have taken on the resident's well-being and as a result, the resident is already improving. Thank you.

How likely would you be to recommend Viera Gray House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Anna Kleinman, Marketing & Communications Manager at Viera Gray House responded to this review on 04 Oct 2017:

Dear Ralph, Thank you so much for your positive review.

Our first experience was meeting the Manager. He was very helpful and has changed what we expected, visiting my sister in the hospital to explain her stay in Viera Gray House. She took up residence on Friday 1/9/17 and has settled in really well.

How likely would you be to recommend Viera Gray House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All the staff have been very welcoming and friendly. The house and its grounds are well maintained and overall there is a very calm atmosphere. I'm confident that my mum will be well looked after and cared for here.

How likely would you be to recommend Viera Gray House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very welcome, quietly professional, calm and a real sense of caring.

How likely would you be to recommend Viera Gray House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has been a resident in Viera Gray House for over two years now. You have nothing but praise for the care he has received and for the kindness we have both received.

How likely would you be to recommend Viera Gray House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Grandfather seems happy and he is always well kept. He loves the food and the Garden. Every time I visit, he is up washed and shaved almost like he used to look before going to work. Staff seem very friendly and Dad gets on well with other patients.

How likely would you be to recommend Viera Gray House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Christine Hunter, Administrator/Bookkeeper at Viera Gray House responded to this review on 02 Aug 2017:

Thank you for your positive feedback. Can you advise who your relative is for our records?

A humane, small and caring community within which elderly residents can thrive, and retain a sense of self. Very lucky to have my step-father in the care of Viera Gray House.

There is a lovely courtyard garden, TV, and a new activities coordinator, who spends time with the residents 4 days a week. The residents live in small 'family' units of 6 -9 people, with a kitchen and living room, in which they can spend their days so do not feel too lonely; they are not isolated in their rooms. Some of the food lacks imagination, but no one goes short, and they are encouraged to drink plenty of hot beverages.

How likely would you be to recommend Viera Gray House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My eighty-five year old mum has been a happy and contented resident at Viera Grey for the last five years after finding living on her own increasingly difficult. The atmosphere at Viera Grey is comfortable, cosy, warm and welcoming – and above all, unthreatening for all the residents who no longer want a lot of change in their lives. The staff are unfailingly committed and caring, and are always cheerful, friendly and supportive.

The situation of the home is ideal, as it is set in lovely gardens, as well as having a central courtyard where the residents sit out in summer. The layout helps residents to spend time with others with whom they have become friends – and the approach of the staff very much encourages this as Viera Grey is considered very much to be the residents own home. There is also a strong engagement with the relatives in decisions regarding the home and its residents. And most important of all - mum is happy and well looked after.

How likely would you be to recommend Viera Gray House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

Danny

Danny Torsoo

Job Title: Manager

Joined: 2016

Description:

Hi, I am Danny the Manager of Viera Gray House.

I feel it is a wonderful opportunity to be appointed as Manager of the care home where I started my career in health and social care. I always aim to support my colleagues to become well informed in all issues related to our client group.

I am passionate about delivering a high standard of individualised care for our residents by getting to know each one of them, their needs, choices and preferences. This enables the dedicated staff team to provide an excellent service and meet the holistic needs of the residents throughout their stay at Viera Gray House.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Viera Gray House