Viera Gray House

Spent a few weeks after an operation in respite care. Staff were wonderful and accommodating, although one never knew who would look after you next. Food varied and catered for all diets.Compliments to the Chef.

Very competent in all respects.

Viera Gray is Mum's home now, and she is thriving there.

All staff at Viera Gray were excellent, friendly, polite and generally very efficient. The home has had a major refurbishment and my mother was the first occupant of the corridor she was on. Obviously, it was better as more residents arrived and the atmosphere will be enhanced as the home builds up its resident numbers. Senior staff are very motivated and responsive to suggestions from residents and their families and friends.

My mum has settled in very quickly at Viera Gray. She feels looked after and safe. The food is a high point! As a visitor, I can come and go as I please and am always offered tea or coffee. The staff are busy but always friendly. The rooms are warm, clean and comfortable. Altogether, it has been a fantastic experience for Mum and her family.

My wife has Alzheimer's. She entered Viera Gray at the very end of October; I could no longer keep her safe at our home. It is our first experience of a Care Home. She seemed very contented there; whereas with me she was often agitated. She likes the staff and they seem to like her. She is well fed; if anything she eats rather too well! It is a calm and well-run environment. It attracts positive feedback from the larger community; I can see why.

My late father came to the Viera Gray in May 2024 after a short spell at a different home where he was not well cared for. The contrast with his arrival at the Viera Gray could not have been greater. He had a light, newly decorated room in a part of the home with individuals with similar care needs. My father thought he had arrived at a rather good hotel. All staff were exceptionally caring and clearly saw my father as an individual and made strong efforts to understand his preferences and needs. The Deputy Manager was particularly attentive in ensuring that my father's personal care (eg a fresh wet shave on arrival) was attended to. The home was always very clean, bright, fresh-smelling and comfortable. My father particularly enjoyed the sunroom leading out to the courtyard garden and big fishpond (his sight was poor but he could see the big golden fish). In his last five days, the staff were so gentle and kind, enabling him to die in familiar surroundings. Thank you.

I am writing to say a very big thank you to you and all the staff at Viera Gray House for the care and attention you are giving and have given to my friend. Since he joined you it has made such a difference to his quality of life being looked after as he was not able to look after himself whilst living in his flat. I expect he already thanks you but I just wanted to express my gratitude as well.

Viera Gray is expensive but so are other homes nearby.

Thank you Viera Gray.

Since my friend has been in the care home she has been well looked after, especially in the past few months under new supervision.

My dad has lived at Viera Gray House since August 2021, he's got advanced dementia and he'll be 92 this month. He can't say much about what he thinks because of his condition but I know he feels at home. And I'm sure Dad feels at home because staff are very kind and respectful, and staff who have worked there for a while show him they care about him. Dad's senior carers know him well, they look after his health and his welfare, they tell me the important things and they help me keep in touch with him. I really appreciate all of this! Viera Gray suffers from the problem across the care sector, a lack of permanent staff, so I often see agency workers who don't know Dad or me. I'm glad Greensleeves Care put their pay up last year because care staff need more reward for the important jobs they do. One suggestion - I'd like activities to be more varied and tailored to individuals, for example Dad likes going for walks but staff have never done that with him which is a shame.

A great experience all the staff are friendly and caring. The residence itself is very clean and well cared for. If I had to be in a care home I would be happy to go there. Any time I need anything for my mum, staff were willing to help straight away.

My mother has been very well looked after at Viera Gray House. Although she can be difficult at times the staff are very caring and patient. The facilities are comfortable and well-maintained. There have been steps taken recently to ensure that essential maintenance and upgrading are in hand. Medical assistance has been required at times and this has been made available promptly.

Very pleasant home, nice and bright and airy. Lovely staff to help her.

We needed respite care for our mum who has dementia. It was our first experience of using a care home and we were obviously anxious that everything went well. We were absolutely delighted with the efficient, calm and caring service Mum received. She became more communicative than she had been at home and the activities had a hugely beneficial effect on her interest in the world around her. A good selection of things to do in the morning, food she enjoyed and a more restful afternoon made for a great routine that kept her happy and feeling safe. Communal spaces were bright and welcoming, Mum especially enjoyed the gardens. We hadn't remembered to bring things to brighten her room but the staff were so helpful, lending us a virtual assistant and a television for the duration. It is difficult to address the costs as care homes are expensive but we felt that in comparison to other homes in our area, Viera Gray House offered excellent value. We felt no anxiety regarding Mum's well being or safety.

The provision of certain types of assistance would be helpful e.g. Chiropodist, physiotherapy, on a regular basis. The staff are very helpful and pleasant. The home is situated in lovely surroundings. It would be beneficial if more senior school students came to read poetry to the residents on a one-to-one basis.

This is a very nice caring home where the elderly are treated as friends and family are never talked down to.

Very friendly and helpful staff. A beautiful surrounding with many special events organised. A challenging job for all the staff who cope extremely well. My husband who has early-stage Alzheimer’s is happy and now treats Viera Gray House as his own home.

The CQC report stated no deaths.