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- Viera Gray House care home







Viera Gray House is ideally located in Barnes, near Putney and Chiswick. Part of the respected Greensleeves Care charity, the home reinvests every penny into delivering outstanding residential and dementia care – not profit. Through the charity’s Home for Life funding assurance, no resident is ever asked to leave due to a lack of funds.
Named after local deacon and humanitarian Viera Gray, the home continues her legacy through strong community...
Care Provided by Viera Gray House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Viera Gray House for full pricing details and T&Cs.
Contact Viera Gray House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Julie Clarges (Director of Quality and Compliance)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (41)
Visiting
- Viera Gray House operates a 24/7 'open doors' policy
Parking
- Limited parking on site.
Viera Gray House Reviews (50)
Viera Gray House has a Review Score of 9.4 (9.390) out of 10, based on 10 reviews in the last 2 years.
Over all time Viera Gray House has 50 reviews.
Spent a few weeks after an operation in respite care. Staff were wonderful and accommodating, although one never knew who would look after you next. Food varied and catered for all diets.Compliments to the Chef.
Dear Patricia,Thank you for your lovely review.On behalf of everyone at Viera Gray, thank you.
Very competent in all respects.
Thank you for your kind review. It is much appreciated.
The team never fails to demonstrate kindness, respect, and professionalism in all their dealings with residents and with us.
Viera Gray is Mum's home now, and she is thriving there.
All staff at Viera Gray were excellent, friendly, polite and generally very efficient. The home has had a major refurbishment and my mother was the first occupant of the corridor she was on. Obviously, it was better as more residents arrived and the atmosphere will be enhanced as the home builds up its resident numbers. Senior staff are very motivated and responsive to suggestions from residents and their families and friends.
Thank you for your lovely comments. As usual, we will take your comments on board, and as a team, we will do all we can to improve the service we provide for our residents. I am glad Mum has settled well in her own home after her stay at Viera Gray. We all miss her so much and often talk about her. We wish her all the very best. Thank you for taking the time to write this review.
My mum has settled in very quickly at Viera Gray. She feels looked after and safe. The food is a high point! As a visitor, I can come and go as I please and am always offered tea or coffee. The staff are busy but always friendly. The rooms are warm, clean and comfortable. Altogether, it has been a fantastic experience for Mum and her family.
Thank you so much for taking the time to write this review. All staff will be very pleased to read your lovely comments. Your positive words will give a lot of motivation to continue the work we do at Viera Gray. Thank you.
My wife has Alzheimer's. She entered Viera Gray at the very end of October; I could no longer keep her safe at our home. It is our first experience of a Care Home. She seemed very contented there; whereas with me she was often agitated. She likes the staff and they seem to like her. She is well fed; if anything she eats rather too well! It is a calm and well-run environment. It attracts positive feedback from the larger community; I can see why.
Thank you so much for your wonderful review and kind words. Your encouragement means a lot to me, my team, and Greensleeves. Thank you again.
My late father came to the Viera Gray in May 2024 after a short spell at a different home where he was not well cared for. The contrast with his arrival at the Viera Gray could not have been greater. He had a light, newly decorated room in a part of the home with individuals with similar care needs. My father thought he had arrived at a rather good hotel. All staff were exceptionally caring and clearly saw my father as an individual and made strong efforts to understand his preferences and needs. The Deputy Manager was particularly attentive in ensuring that my father's personal care (eg a fresh wet shave on arrival) was attended to. The home was always very clean, bright, fresh-smelling and comfortable. My father particularly enjoyed the sunroom leading out to the courtyard garden and big fishpond (his sight was poor but he could see the big golden fish). In his last five days, the staff were so gentle and kind, enabling him to die in familiar surroundings. Thank you.
Dear Caroline, Thank you so much for this lovely review. It was our pleasure looking after Dad here at Viera Gray. We all miss him here. We still refer to it as Dad's room and not by the room number. Our team will be overjoyed with your lovely comments. Thank you.
I am writing to say a very big thank you to you and all the staff at Viera Gray House for the care and attention you are giving and have given to my friend. Since he joined you it has made such a difference to his quality of life being looked after as he was not able to look after himself whilst living in his flat. I expect he already thanks you but I just wanted to express my gratitude as well.
She had previously had several visits for respite weeks and the staff remembered her and are always kind and welcoming. Consequently Mum has settled well.
The management are very approachable and willing to meet to deal with any issues that may arise.
They took a lot of time to help us choose a room with a good view of the beautiful garden which residents can use. They also have been supportive in enabling Mum to continue to attend her activities outside the home.
The rooms and communal areas are newly decorated and well-maintained. The residents are able to live in pleasant surroundings both inside and out.
Viera Gray is expensive but so are other homes nearby.
Thank you for your positive review. We are all pleased to look after Mum at Viera Gray. Your valuable input will help us to continue improving the service we provide. Thank you again for your kind words.
Then he moved to Viera Gray. I can only say how thankful I am for this.
They are the most wonderful team of people I have ever known. Within days of my uncle arriving, they had transformed him back into the uncle I know. He was eating and putting on weight, and he was up and mobile again( which I never thought I'd see again) he is happy and looks amazing!
Viera Gray is an outstanding home beautifully decorated and furnished. Residents' rooms are lovely and bright. It is exceptionally clean and well-maintained. I cannot fault it. But overall it is run by a wonderful caring team of people who make me feel very welcome when I visit. They look after my uncle with great care and compassion. A very dedicated team. Nothing is too much trouble and they keep me updated.
Thank you Viera Gray.
Thank you so much for such lovely comments. We are very touched by such kind words and the positive experience you and your uncle had. My team will be over the moon to hear such praise. Your words will give us much encouragement to continue the work we are doing and will help us learn and improve. Thank you so much again.
Since my friend has been in the care home she has been well looked after, especially in the past few months under new supervision.
Thank you so much for taking the time to fill out this review. Thank you for your kind rating and comments. All staff at Viera Gray will be inspired to continue providing loving care for our residents. Thank you.
My dad has lived at Viera Gray House since August 2021, he's got advanced dementia and he'll be 92 this month. He can't say much about what he thinks because of his condition but I know he feels at home. And I'm sure Dad feels at home because staff are very kind and respectful, and staff who have worked there for a while show him they care about him. Dad's senior carers know him well, they look after his health and his welfare, they tell me the important things and they help me keep in touch with him. I really appreciate all of this! Viera Gray suffers from the problem across the care sector, a lack of permanent staff, so I often see agency workers who don't know Dad or me. I'm glad Greensleeves Care put their pay up last year because care staff need more reward for the important jobs they do. One suggestion - I'd like activities to be more varied and tailored to individuals, for example Dad likes going for walks but staff have never done that with him which is a shame.
Dear Olivia, Thank you for your lovely comments about staff. You are quite right about the problem with vacancies in care sector. A think tank reports that in 2022/2023, there were 152,000 care vacancies in England alone, thus, hindering care homes across the land to recruit permanent staff. Having...
A great experience all the staff are friendly and caring. The residence itself is very clean and well cared for. If I had to be in a care home I would be happy to go there. Any time I need anything for my mum, staff were willing to help straight away.
All staff at Viera Gray are overjoyed with your lovely comments. I will share this with my team. Thank you.
My mother has been very well looked after at Viera Gray House. Although she can be difficult at times the staff are very caring and patient. The facilities are comfortable and well-maintained. There have been steps taken recently to ensure that essential maintenance and upgrading are in hand. Medical assistance has been required at times and this has been made available promptly.
Thank you, Christopher. Staff will be very encouraged by kind words. I will pass this on to our team. Thank you again.
Very pleasant home, nice and bright and airy. Lovely staff to help her.
Thank you for your kind words. Staff will be very encouraged by your comments. Thank you.
We needed respite care for our mum who has dementia. It was our first experience of using a care home and we were obviously anxious that everything went well. We were absolutely delighted with the efficient, calm and caring service Mum received. She became more communicative than she had been at home and the activities had a hugely beneficial effect on her interest in the world around her. A good selection of things to do in the morning, food she enjoyed and a more restful afternoon made for a great routine that kept her happy and feeling safe. Communal spaces were bright and welcoming, Mum especially enjoyed the gardens. We hadn't remembered to bring things to brighten her room but the staff were so helpful, lending us a virtual assistant and a television for the duration. It is difficult to address the costs as care homes are expensive but we felt that in comparison to other homes in our area, Viera Gray House offered excellent value. We felt no anxiety regarding Mum's well being or safety.
We are so pleased at Viera Gray House that Mum enjoyed her stay with us and that this had a real beneficial impact on her, which is so positive to hear, and also that Mum felt safe during her stay. It was a real privilege to have Mum stay with us and I know the residents have missed her since...
The provision of certain types of assistance would be helpful e.g. Chiropodist, physiotherapy, on a regular basis. The staff are very helpful and pleasant. The home is situated in lovely surroundings. It would be beneficial if more senior school students came to read poetry to the residents on a one-to-one basis.
Thank you for your review. We are glad you are happy with the home and our team. We will take your suggestions for improvements on board.
This is a very nice caring home where the elderly are treated as friends and family are never talked down to.
Thank you for your kind review. I shall pass on your lovely comments to our staff.
Very friendly and helpful staff. A beautiful surrounding with many special events organised. A challenging job for all the staff who cope extremely well. My husband who has early-stage Alzheimer’s is happy and now treats Viera Gray House as his own home.
During the dark days of Covid, the team took all the necessary action - and went beyond in caring for their many residents and it is to their credit that the overall detrimental effect on health was minimal.
The CQC report stated no deaths.
Dear Roger, thank you very much for your lovely review. We greatly appreciate your kind comments which we will share with our staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Viera Gray House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Accreditations
There are no accreditations posted yet for Viera Gray House.
Meet the Team (3)

I've been the Home Manager at Viera Gray House since early 2024, working with the team to turn the home into the vibrant community and local hub it is today.
I am incredibly proud of everything we have achieved together and of leading the top-rated non-profit care home in Richmond.

I have been a carer at Viera Gray House for 8 years and I specialise in Dementia Care. I love to be involved in activities, especially those which involve singing and dancing with the residents. Outside of work, I enjoy spending time with my family, especially my grandchildren.
Family brings me great happiness as does building memories with them.

I enjoy the pressure of a busy kitchen and creating meals that the residents enjoy. My favourite thing to bake at home is bread as I love a crusty loaf. I also like to bake cakes for the resident’s birthday parties in the home as I love to see how happy they are when they blow out the candles.
Frequently Asked Questions about Viera Gray House
What types of Care is Viera Gray House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Viera Gray House have?
There are 41 Single Rooms.
What are the Facilities & Services at Viera Gray House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Viera Gray House to the centre of London?
4.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Viera Gray House to verify any information. View our terms and conditions. Viera Gray House has an Enhanced Service -more info.