Viera Gray House

Thank you for your lovely comments. As usual, we will take your comments on board, and as a team, we will do all we can to improve the service we provide for our residents. I am glad Mum has settled well in her own home after her stay at Viera Gray. We all miss her so much and often talk about her. We wish her all the very best. Thank you for taking the time to write this review.

Thank you so much for taking the time to write this review. All staff will be very pleased to read your lovely comments. Your positive words will give a lot of motivation to continue the work we do at Viera Gray. Thank you.

Thank you so much for your wonderful review and kind words. Your encouragement means a lot to me, my team, and Greensleeves. Thank you again.

Dear Caroline, Thank you so much for this lovely review. It was our pleasure looking after Dad here at Viera Gray. We all miss him here. We still refer to it as Dad's room and not by the room number. Our team will be overjoyed with your lovely comments. Thank you.

Thank you for your positive review. We are all pleased to look after Mum at Viera Gray. Your valuable input will help us to continue improving the service we provide. Thank you again for your kind words.

Thank you so much for such lovely comments. We are very touched by such kind words and the positive experience you and your uncle had. My team will be over the moon to hear such praise. Your words will give us much encouragement to continue the work we are doing and will help us learn and improve. Thank you so much again.

Dear Olivia, Thank you for your lovely comments about staff. You are quite right about the problem with vacancies in care sector. A think tank reports that in 2022/2023, there were 152,000 care vacancies in England alone, thus, hindering care homes across the land to recruit permanent staff. Having said this, Viera Gray carried out a recruitment drive recently which was successful. Thus, we have stopped using agency Care Staff since last year itself. In fact, we have recruited four permanent care staff, senior care staff, activities co-ordinator and deputy manager. As you know our two newly refurbished wings are up and running as well and with assistance from my team we will continue to improve the service we provide for our residents. We are committed to providing alternate and varied, person-centred activities. Our new Activities Co-ordinator and my team will follow through on this. As usual, we really value your input; we are here to listen, learn and improve. Thank you, Olivia.

Thank you, Christopher. Staff will be very encouraged by kind words. I will pass this on to our team. Thank you again.

We are so pleased at Viera Gray House that Mum enjoyed her stay with us and that this had a real beneficial impact on her, which is so positive to hear, and also that Mum felt safe during her stay. It was a real privilege to have Mum stay with us and I know the residents have missed her since returning home, it's very pleasing to hear that your first experience of a care home was a good one and that it was with us, I will make sure that we share your review with the staff team. We are all very much looking forward to Mum's next stay with us. Many thanks for your review.

Thank you for your review. We are glad you are happy with the home and our team. We will take your suggestions for improvements on board.

Dear Roger, thank you very much for your lovely review. We greatly appreciate your kind comments which we will share with our staff.