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- Viera Gray House care home







Viera Gray House is ideally located in Barnes, near Putney and Chiswick. Part of the respected Greensleeves Care charity, the home reinvests every penny into delivering outstanding residential and dementia care – not profit. Through the charity’s Home for Life funding assurance, no resident is ever asked to leave due to a lack of funds.
Named after local deacon and humanitarian Viera Gray, the home continues her legacy through strong community...
Care Provided by Viera Gray House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Viera Gray House for full pricing details and T&Cs.
Contact Viera Gray House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Julie Clarges (Director of Quality and Compliance)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (41)
Visiting
- Viera Gray House operates a 24/7 'open doors' policy
Parking
- Limited parking on site.
Viera Gray House Reviews (50)
Viera Gray House has a Review Score of 9.4 (9.390) out of 10, based on 10 reviews in the last 2 years.
Over all time Viera Gray House has 50 reviews.
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I have found the staff to be very kind and considerate with my mum's deteriorating health needs and allowing her to retain a sense of dignity, that her dementia is taking away. She is now totally reliant on her carers for support and I am so grateful that we have found Viera Gray to look after her. It has been especially difficult for all concerned, navigating covid and lockdowns but it hasn’t affected the quality of care and I’ve felt Mum is in safe hands there.
All the staff were extremely caring and compassionate during the end of life phase of my mother's life at Viera. Despite very trying circumstances, due to the various problems heaped upon Care Homes by Covid. I wish to thank them for their very considerable efforts.
I received a copy of the newsletter and I wanted to thank all the staff for their dedication and courage to have achieved this amazing result. (CQC Notification re No Deaths in the Home from COVID19). We, as family of a resident, are very grateful for the tenacity and energy in power of the direction of the centre, in convincing all the staff and families to comply with all the restrictions for the prevention of COVID19 invading Viera Gray House. Together, with all the difficulties that these restrictions have generated in the supply, distribution, coordination of material and training of staff. This has been a mammoth task which is of course, above and beyond the actual practice of running a Care Home. I am sure that the Greensleeves organisation appreciate the extra time that you have spent securing the wellbeing of the residents, and I hope that your families have not suffered the consequences too dearly. Thank you, thank you and thank you. Congratulations!
Thank you for your kind words and continued support, I know I speak for all the team when I say that it means a lot to us all. Stay safe. Eleanor and the team.
After a bumpy start, which would have been made a lot easier if a basic induction into the home had been given, my father has settled well in Viera Gray House. His room is a good combination of pleasant and practical and being able to bring some of his own things, has helped. Every carer I have met treats him with care and dignity, so he is now accepting of assistance with hygiene - a big step forward. I have been visiting three times a week and am grateful that Viera Gray House makes these visits as straightforward as current circumstances permit.
Thank you for your lovely review of the home and we are so pleased to hear that you feel your father has settled into the home in such difficult times. Best wishes, Eleanor and the team.
The home provides an excellent all-round service, Dad gets exactly what he needs - 24-hour care. I cannot recommend the home highly enough.
Hello Tony, What a lovely review to receive and I will be sure that I pass this onto the team and especially those on Wren Unit. It is such a pleasure to take care of your dad, he always makes us smile. Best of wishes as always, Eleanor and the team.
Viera Gray have coped exceptionally well with managing visiting during what has been a very difficult year for care homes, and still managed to provide some Christmas entertainment for its residents. Also been excellent with sorting first Covid vaccinations, even managed to get my mother in law to have hers, no mean feat!
Eleanor
However, right from the beginning, all the staff at Viera Grey were kind welcoming and friendly - we had every confidence that my mum was safe and being looked after and she soon settled in. Every time I have visited she has said how kind everyone is, how comfortable she is and how she is enjoying the lovely food!
At my last visit, she told me she now thinks of it as her home and would be very happy to stay, so she is going to become a permanent resident. She feels very welcome and included, and the staff have made huge efforts to enable us to visit safely and keep in touch - plus keeping all the residents well entertained over the festive period.
I cannot recommend it highly enough - we consider ourselves very lucky to have found such a lovely place for my mum to be.
Dear Jane, thank you for your lovely review. We are delighted that your Mum is enjoying her stay at Viera Gray House. We will share your nice comments with our staff.
My mother has lived at Viera Gray for over two years. The staff have looked after her with great kindness and patience. Until the Covid crisis, the family was always welcome to visit whenever we wanted and we very much enjoyed getting to know the carers and residents and taking part in events. This year they have done a brilliant job in keeping the residents safe and happy and have worked hard to enable Covid-safe visiting. I thoroughly recommend this friendly and cosy care home and very much admire their individual-centred dementia management policy.
Dear Ursula, thank you for your review and kind words. We will pass your lovely comments to our staff.
My mother had to leave her home in the Lake District and I brought her near to me - to Viera Gray House. She was immediately made very welcome, and the care was excellent. When she came towards the end of life, the care changed appropriately. I always felt she was loved at Viera Gray House.
Dear Luc, thank you very much for your review and kind words. We will pass your comments to our staff.
After months in the hospital, my father went to Viera Gray which we had heard good reports of from a friend. I am so glad we chose this home because of the kindness and common sense shown by all the staff. Their values are reflected in their friendly faces and a committed team that one could get to know. Whenever I phoned, whoever answered, always knew who my father was and what state he was in. I was particularly impressed by their behaviour through the lockdown when one was unable to visit. Small requests were always happily received and great kindness shown to both myself and my father.
Dear Tiffany, thank you for your kind words of support, I will ensure that I pass it onto the staff. We wish you and your family well and hope you'll stay in touch. Best wishes, Eleanor and the team.
The staff at Viera Gray House are always cheerful, smiley and welcoming. Their kindness and patience with my sister-in-law and other dementia residents seems unending and is of the highest possible quality.
We are full of admiration for what the entire staff do in normal circumstances and even more so during the recent pandemic, which must have been a terrifying time for everyone. The long hours they have worked and the care given certainly went over and above the call of duty and my husband and I have always felt that my sister-in-law was, and continues to be, in the best possible hands.
A very big thank you, once again, to all the staff.
Dearest Jane, thank you for your lovely words and comments, I will be sure to pass these onto the staff. It means a lot to know that you are both happy with the care provided at Viera Gray House. We look forward to welcoming you back. Best wishes, Eleanor.
We would recommend Viera Gray without hesitation to anybody looking for a lovely light-filled, cosy purpose-built care home for themselves or their loved one. It is where I would choose to live myself. The team is dedicated and professional, the residents are treated as individuals with empathy, warmth and good humour. It was a very difficult decision to move my mother out of our shared home and into Viera Gray but we are thrilled to see how well-settled she is. She adores all the staff and has made many new friends. They have dealt with the unprecedented pressures, extra work-load and uncertainty of this recent pandemic with resilience, professionalism and unfailing good humour. They go above and beyond expectation in their support of my mother's individual needs and in helping ensure my and my daughters' visits with my mother through the reception window are positive and meaningful for us all. We're not allowed to mention names in this review but we thank you one and all.
Thank you again!
During his short period at Viera, he was extremely well cared for. He enjoyed the days in the garden and commended the food and activities. His last two days were difficult for the family, but staff were so considerate of our needs, that we were able to spend time with him.
Thank you, Dominic, for such kind words, these make the whole team at Viera Gray House feel valued and supported at any time but especially in these difficult times.
The food was always excellent (even for visitors) and the garden is a wonderful oasis of calm in the middle (despite the planes flying overhead regularly). The building is also very well maintained by the handyman who was always ready to help hang pictures and do other chores to make the resident's rooms more like a home from home.
Viera Gray has the advantage of being smaller than other care homes and it seems that they are able to get to know the residents and provide a more personal level of care. Each member of staff has taken the time to get to know my Mum and establish a rapport with her. This has been very reassuring and we hope it continues in the coming months.
Thank you so much for the lovely review you have left our home and the team, I will be sure to pass on your message to the staff.
We are so glad that your Mum is happy here with us, she is a joy to have around.
Best wishesEleanor and the team
Carers knew me and my family and my mother (the resident very well). Mum was happy. She was treated very well and known to all as a person. Rooms a bit bare, but I'd rather have decent people caring for Mum than fancy fixtures. Excellent place - and I could visit when I liked. We felt really welcome there. Mum's overall health improved (but sadly her dementia would not). She died on 22/9 and the carers were welcome at her funeral.
Thank you, for your kind words and compliments. Your Mother is greatly missed here at Viera Gray House. If you're ever local, please pop in to visit us all. Best wishes, Eleanor and the Team.
A huge thank you to all at Viera Gray, you should be on bankers salaries.
It is always really valuable to the staff to hear what people think about the care they provide. As you said, the carers are angels!
Best wishes
Eleanor and the team.
The home is friendly and well run. Complaints are taken seriously and every effort is made to give residents a decent quality of life. The attitude of the staff is benign and loving, even when provoked by the challenge of caring for those who are aggressive and difficult. I like the attitude taken to relatives and visitors, even those with pets. It is an easy-going atmosphere within the home. Both parents have been given a good quality of life given the nature of the disease.
Thank you so much for your lovely review. I am so pleased you're happy with the home and the care that both your parents received.
Best wishes
Home Manager
Very helpful and caring. I'm a first timer dealing with dementia. All staff have been so caring, it has made this stressful journey so much easier. Viewed several homes then walked into this one and knew it was just right. Trustworthy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Viera Gray House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Accreditations
There are no accreditations posted yet for Viera Gray House.
Meet the Team (3)

I've been the Home Manager at Viera Gray House since early 2024, working with the team to turn the home into the vibrant community and local hub it is today.
I am incredibly proud of everything we have achieved together and of leading the top-rated non-profit care home in Richmond.

I have been a carer at Viera Gray House for 8 years and I specialise in Dementia Care. I love to be involved in activities, especially those which involve singing and dancing with the residents. Outside of work, I enjoy spending time with my family, especially my grandchildren.
Family brings me great happiness as does building memories with them.

I enjoy the pressure of a busy kitchen and creating meals that the residents enjoy. My favourite thing to bake at home is bread as I love a crusty loaf. I also like to bake cakes for the resident’s birthday parties in the home as I love to see how happy they are when they blow out the candles.
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