Viera Gray House

27 Ferry Road, Barnes, Richmond, London SW13 9PR
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9.5 49 Reviews
  • Viera Gray House, London
Viera Gray House is ideally located in Barnes, near Putney and Chiswick. Part of the respected Greensleeves Care charity, the home reinvests every penny into delivering outstanding residential and dementia care – not profit. Through the charity’s Home for Life funding assurance, no resident is ever asked to leave due to a lack of funds.

Named after local deacon and humanitarian Viera Gray, the home continues her legacy through strong community connections and charitable values. Recently renovated and full of character, Viera Gray House offers 24/7 specialist residential and dementia care in a warm, supportive setting. Residents enjoy comfort, companionship, and high-quality care delivered with compassion and a personal touch.

To make moving into care less daunting, the home offers a 6-week no-obligation trial, allowing individuals and families to experience the care and community before making a long-term decision.

Viera Gray House offers:

- A top-rated, not-for-profit care setting focused on people, not profit
- 24/7 specialist residential and dementia care
- Home for Life Commitment – no resident asked to leave due to funding
- A flexible no-obligation trial stay
- Bright lounges, a light-filled conservatory, and landscaped gardens
- Fresh, home-cooked meals prepared daily on site
- A varied calendar of stimulating and meaningful activities
- Newly refurbished, spacious en-suite bedrooms
- A peaceful residential location near local shops and public transport

To find out more or to arrange a visit, families are encouraged to contact Viera Gray House directly. The team is always happy to help.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2016 – £2214
  • Self-Funded Residential Dementia Care: £2099 – £2298
  • RESPITE Self-Funded Residential Care: £2016 – £2214
  • RESPITE Self-Funded Residential Dementia Care: £2099 – £2298

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Viera Gray House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Clarges (Director of Quality and Compliance)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (41)

Visiting

  • Viera Gray House operates a 24/7 'open doors' policy

Parking

  • Limited parking on site.

Viera Gray House Reviews (49)

Total of 49, showing 21-40
9.5

Viera Gray House has a Review Score of 9.5 (9.500) out of 10, based on 15 reviews in the last 2 years. Over all time Viera Gray House has 49 reviews.

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Review from Melissa C (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very kind and considerate with my mum's deteriorating health needs and allowing her to retain a sense of dignity, that her dementia is taking away. She is now totally reliant on her carers for support and I am so grateful that we have found Viera Gray to look after her.
It has been especially difficult for all concerned, navigating covid and lockdowns but it hasn’t affected the quality of care and I’ve felt Mum is in safe hands there.

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Review from Andrew E (Son of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were extremely caring and compassionate during the end of life phase of my mother's life at Viera. Despite very trying circumstances, due to the various problems heaped upon Care Homes by Covid. I wish to thank them for their very considerable efforts.

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Review from Vivian M (Daughter of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a copy of the newsletter and I wanted to thank all the staff for their dedication and courage to have achieved this amazing result. (CQC Notification re No Deaths in the Home from COVID19). We, as family of a resident, are very grateful for the tenacity and energy in power of the direction
of the centre, in convincing all the staff and families to comply with all the restrictions for the prevention of COVID19 invading Viera Gray House. Together, with all the difficulties that these restrictions have generated in the supply, distribution, coordination of material and training of staff. This has been a mammoth task which is of course, above and beyond the actual practice of running a Care Home. I am sure that the Greensleeves organisation appreciate the extra time that you have spent securing the wellbeing of the residents, and I hope that your families have not suffered the consequences too dearly. Thank you, thank you and thank you. Congratulations!

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Thank you for your kind words and continued support, I know I speak for all the team when I say that it means a lot to us all. Stay safe. Eleanor and the team.

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Review from C R (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a bumpy start, which would have been made a lot easier if a basic induction into the home had been given, my father has settled well in Viera Gray House. His room is a good combination of pleasant and practical and being able to bring some of his own things, has helped. Every carer I have met
treats him with care and dignity, so he is now accepting of assistance with hygiene - a big step forward. I have been visiting three times a week and am grateful that Viera Gray House makes these visits as straightforward as current circumstances permit.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Thank you for your lovely review of the home and we are so pleased to hear that you feel your father has settled into the home in such difficult times. Best wishes, Eleanor and the team.

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Review from Anthony S (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides an excellent all-round service, Dad gets exactly what he needs - 24-hour care. I cannot recommend the home highly enough.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Hello Tony, What a lovely review to receive and I will be sure that I pass this onto the team and especially those on Wren Unit. It is such a pleasure to take care of your dad, he always makes us smile. Best of wishes as always, Eleanor and the team.

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Review from Sue W (Daughter-in-law of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Viera Gray have coped exceptionally well with managing visiting during what has been a very difficult year for care homes, and still managed to provide some Christmas entertainment for its residents. Also been excellent with sorting first Covid vaccinations, even managed to get my mother in law to have
hers, no mean feat!

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Thank you for your lovely review Sue. Wishing you a safe and healthy 2021.
Eleanor

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Review from Jane N (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Viera Gray House in November 2020 initially for a respite stay - she was very apprehensive about the move, made all the more worrying by having to self-isolate when she first arrived due to Covid.
However, right from the beginning, all the staff at Viera Grey were kind welcoming and
friendly - we had every confidence that my mum was safe and being looked after and she soon settled in. Every time I have visited she has said how kind everyone is, how comfortable she is and how she is enjoying the lovely food!
At my last visit, she told me she now thinks of it as her home and would be very happy to stay, so she is going to become a permanent resident. She feels very welcome and included, and the staff have made huge efforts to enable us to visit safely and keep in touch - plus keeping all the residents well entertained over the festive period.
I cannot recommend it highly enough - we consider ourselves very lucky to have found such a lovely place for my mum to be.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Dear Jane, thank you for your lovely review. We are delighted that your Mum is enjoying her stay at Viera Gray House. We will share your nice comments with our staff.

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Review from Ursula T (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Viera Gray for over two years. The staff have looked after her with great kindness and patience. Until the Covid crisis, the family was always welcome to visit whenever we wanted and we very much enjoyed getting to know the carers and residents and taking part in events. This
year they have done a brilliant job in keeping the residents safe and happy and have worked hard to enable Covid-safe visiting. I thoroughly recommend this friendly and cosy care home and very much admire their individual-centred dementia management policy.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Dear Ursula, thank you for your review and kind words. We will pass your lovely comments to our staff.

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Review from Luc W (Son of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to leave her home in the Lake District and I brought her near to me - to Viera Gray House. She was immediately made very welcome, and the care was excellent. When she came towards the end of life, the care changed appropriately. I always felt she was loved at Viera Gray House.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Dear Luc, thank you very much for your review and kind words. We will pass your comments to our staff.

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Review from Tiffany D (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After months in the hospital, my father went to Viera Gray which we had heard good reports of from a friend. I am so glad we chose this home because of the kindness and common sense shown by all the staff. Their values are reflected in their friendly faces and a committed team that one could get to
know. Whenever I phoned, whoever answered, always knew who my father was and what state he was in. I was particularly impressed by their behaviour through the lockdown when one was unable to visit. Small requests were always happily received and great kindness shown to both myself and my father.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Dear Tiffany, thank you for your kind words of support, I will ensure that I pass it onto the staff. We wish you and your family well and hope you'll stay in touch. Best wishes, Eleanor and the team.

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Review from Jane R (Sister-in-law of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law moved to Viera Gray House in July 2019 after a month in hospital. Sadly, she suffers from dementia but has never asked us when she is going to return home or why she is there. She settled in well and accepted her new surroundings and soon began to put on weight, having become painfully
thin whilst living on her own.
The staff at Viera Gray House are always cheerful, smiley and welcoming. Their kindness and patience with my sister-in-law and other dementia residents seems unending and is of the highest possible quality.
We are full of admiration for what the entire staff do in normal circumstances and even more so during the recent pandemic, which must have been a terrifying time for everyone. The long hours they have worked and the care given certainly went over and above the call of duty and my husband and I have always felt that my sister-in-law was, and continues to be, in the best possible hands.
A very big thank you, once again, to all the staff.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Dearest Jane, thank you for your lovely words and comments, I will be sure to pass these onto the staff. It means a lot to know that you are both happy with the care provided at Viera Gray House. We look forward to welcoming you back. Best wishes, Eleanor.

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Review from Kate P (Next of Kin) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would recommend Viera Gray without hesitation to anybody looking for a lovely light-filled, cosy purpose-built care home for themselves or their loved one. It is where I would choose to live myself. The team is dedicated and professional, the residents are treated as individuals with empathy, warmth
and good humour. It was a very difficult decision to move my mother out of our shared home and into Viera Gray but we are thrilled to see how well-settled she is. She adores all the staff and has made many new friends. They have dealt with the unprecedented pressures, extra work-load and uncertainty of this recent pandemic with resilience, professionalism and unfailing good humour. They go above and beyond expectation in their support of my mother's individual needs and in helping ensure my and my daughters' visits with my mother through the reception window are positive and meaningful for us all. We're not allowed to mention names in this review but we thank you one and all.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

What can I say to that, I am absolutely speechless (for once!). Thank you ever so much, Kate, for your lovely words of support. The staff will be thrilled to hear how highly you think of the amazing work they all do, so I will be sure to pass on your message.
Thank you again!

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Review from Dominic R (Son of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident during the Covid-19 crisis when the staff were under extreme pressure. Regardless, they took him in when his home care providers could no longer cope.
During his short period at Viera, he was extremely well cared for. He enjoyed the days in the garden and commended the food
and activities. His last two days were difficult for the family, but staff were so considerate of our needs, that we were able to spend time with him.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Thank you, Dominic, for such kind words, these make the whole team at Viera Gray House feel valued and supported at any time but especially in these difficult times.

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Review from James B (Son-in-law of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Viera Gray House is a wonderful care home with very caring and professional staff. My father-in-law received excellent care throughout his time there, and we always felt that all the residents were very well looked after and were largely happy despite their very challenging medical conditions.
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food was always excellent (even for visitors) and the garden is a wonderful oasis of calm in the middle (despite the planes flying overhead regularly). The building is also very well maintained by the handyman who was always ready to help hang pictures and do other chores to make the resident's rooms more like a home from home.

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Review from Amy (Daughter of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother came to Viera Gray in October initially for a period of respite care. As this was my Mother's first experience of a care home, we felt quite unsure as to whether this would be the right move for her and whether she would settle in ok. We have found the staff to be very caring and kind, something
which sounds quite minor but really is incredibly important when you are leaving a loved one in someone else's care. My Mum has settled in well here and it is a testament to the staff that we have extended her stay beyond the respite period.
Viera Gray has the advantage of being smaller than other care homes and it seems that they are able to get to know the residents and provide a more personal level of care. Each member of staff has taken the time to get to know my Mum and establish a rapport with her. This has been very reassuring and we hope it continues in the coming months.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Dear Amy
Thank you so much for the lovely review you have left our home and the team, I will be sure to pass on your message to the staff.


We are so glad that your Mum is happy here with us, she is a joy to have around.


Best wishes
Eleanor and the team

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Review from C G (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers knew me and my family and my mother (the resident very well). Mum was happy. She was treated very well and known to all as a person. Rooms a bit bare, but I'd rather have decent people caring for Mum than fancy fixtures. Excellent place - and I could visit when I liked. We felt really welcome
there. Mum's overall health improved (but sadly her dementia would not). She died on 22/9 and the carers were welcome at her funeral.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Thank you, for your kind words and compliments. Your Mother is greatly missed here at Viera Gray House. If you're ever local, please pop in to visit us all. Best wishes, Eleanor and the Team.

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Review from Clara S (Daughter of Resident) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have lived at Viera Gray, and I am extremely happy with the care. Any complaints we've had over the years have been dealt with swiftly. Some of the carers are just angels - their patience, love and tolerance frequently amaze me. It is completely genuine as relatives/friends can turn
up at any hour unannounced. Although it took my mother a while to settle in, it gives me such comfort to know that she is truly cared for. Some of the demands of caring are truly enormous - dementia often leaving people violent, angry and doubly incontinent. I am constantly flabbergasted with the grace of these people. Recently, the home has received a makeover which has vastly improved the cleanliness and general ambience.
A huge thank you to all at Viera Gray, you should be on bankers salaries.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Thank you for the lovely review you left us Clara, I will be sure to pass on your message onto the staff.
It is always really valuable to the staff to hear what people think about the care they provide. As you said, the carers are angels!
Best wishes
Eleanor and the team.

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Review from Natalie S (Daughter of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is friendly and well run. Complaints are taken seriously and every effort is made to give residents a decent quality of life. The attitude of the staff is benign and loving, even when provoked by the challenge of caring for those who are aggressive and difficult. I like the attitude taken to
relatives and visitors, even those with pets. It is an easy-going atmosphere within the home. Both parents have been given a good quality of life given the nature of the disease.

Reply from Eleanor Bunyard, Home Manager at Viera Gray House

Dear Natalie
Thank you so much for your lovely review. I am so pleased you're happy with the home and the care that both your parents received.
Best wishes
Home Manager

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Review from C S H (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring. I'm a first timer dealing with dementia. All staff have been so caring, it has made this stressful journey so much easier. Viewed several homes then walked into this one and knew it was just right. Trustworthy.

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Review from Janet M (Daughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to go from hospital straight to a care home with only a few days notice, so there was no lengthy choosing process. I acted on instinct and the feeling of trust that I felt from the first phone call, they assess the needs first, this reassured me it wasn't a one size fits all. My mum arrived
after 4 months in hospital going from a size 14 to a size 6 and hardly eating or smiling. 7 weeks later she's put weight back on, is smiling and laughing again. My family and I are able to take comfort in the fact she is so well cared for when we cant be there.

Reply from Danny Torsoo, Home Manager at Viera Gray House

Many thanks for your positive recommendation. It is a delight to know that the efforts of the entire team at Viera Gray House has yielded such a significant result for you and your mum.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Viera Gray House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Viera Gray House is calculated as follows: ( (102 Excellents x 5) + (55 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 172 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Viera Gray House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (3)

Shubhes

Shubhes Shrestha

Job Title: Home Manager

Joined: 2024

I've been the Home Manager at Viera Gray House since early 2024, working with the team to turn the home into the vibrant community and local hub it is today.


I am incredibly proud of everything we have achieved together and of leading the top-rated non-profit care home in Richmond.

Ann

Ann

Job Title: Carer

Joined: 2002

I have been a carer at Viera Gray House for 8 years and I specialise in Dementia Care. I love to be involved in activities, especially those which involve singing and dancing with the residents. Outside of work, I enjoy spending time with my family, especially my grandchildren.


Family brings me great happiness as does building memories with them.

Onrawee

Onrawee

Job Title: Chef

Joined: 2015

I enjoy the pressure of a busy kitchen and creating meals that the residents enjoy. My favourite thing to bake at home is bread as I love a crusty loaf. I also like to bake cakes for the resident’s birthday parties in the home as I love to see how happy they are when they blow out the candles.

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