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- Viera Gray House care home







Viera Gray House is ideally located in Barnes, near Putney and Chiswick. Part of the respected Greensleeves Care charity, the home reinvests every penny into delivering outstanding residential and dementia care – not profit. Through the charity’s Home for Life funding assurance, no resident is ever asked to leave due to a lack of funds.
Named after local deacon and humanitarian Viera Gray, the home continues her legacy through strong community...
Care Provided by Viera Gray House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Viera Gray House for full pricing details and T&Cs.
Contact Viera Gray House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Julie Clarges (Director of Quality and Compliance)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (41)
Visiting
- Viera Gray House operates a 24/7 'open doors' policy
Parking
- Limited parking on site.
Viera Gray House Reviews (50)
Viera Gray House has a Review Score of 9.4 (9.390) out of 10, based on 10 reviews in the last 2 years.
Over all time Viera Gray House has 50 reviews.
My mother had to go from hospital straight to a care home with only a few days notice, so there was no lengthy choosing process. I acted on instinct and the feeling of trust that I felt from the first phone call, they assess the needs first, this reassured me it wasn't a one size fits all. My mum arrived after 4 months in hospital going from a size 14 to a size 6 and hardly eating or smiling. 7 weeks later she's put weight back on, is smiling and laughing again. My family and I are able to take comfort in the fact she is so well cared for when we cant be there.
Many thanks for your positive recommendation. It is a delight to know that the efforts of the entire team at Viera Gray House has yielded such a significant result for you and your mum.
We had a week's respite care for my husband so as we live in Scotland, we could see our family. My husband is terminally ill and the Viera Gray House were wonderful.
Caring, clean, and their knowledge of the resident is all evident. Carers and management took time to explain to both the resident and family. They have taken on the resident's well-being and as a result, the resident is already improving. Thank you.
Dear Ralph, Thank you so much for your positive review.
My husband has been a resident in Viera Gray House for over two years now. You have nothing but praise for the care he has received and for the kindness we have both received.
Our first experience was meeting the Manager. He was very helpful and has changed what we expected, visiting my sister in the hospital to explain her stay in Viera Gray House. She took up residence on Friday 1/9/17 and has settled in really well.
Very welcome, quietly professional, calm and a real sense of caring.
All the staff have been very welcoming and friendly. The house and its grounds are well maintained and overall there is a very calm atmosphere. I'm confident that my mum will be well looked after and cared for here.
My Grandfather seems happy and he is always well kept. He loves the food and the Garden. Every time I visit, he is up washed and shaved almost like he used to look before going to work. Staff seem very friendly and Dad gets on well with other patients.
Thank you for your positive feedback. Can you advise who your relative is for our records?
A humane, small and caring community within which elderly residents can thrive, and retain a sense of self. Very lucky to have my step-father in the care of Viera Gray House.
There is a lovely courtyard garden, TV, and a new activities coordinator, who spends time with the residents 4 days a week. The residents live in small 'family' units of 6 -9 people, with a kitchen and living room, in which they can spend their days so do not feel too lonely; they are not isolated in their rooms. Some of the food lacks imagination, but no one goes short, and they are encouraged to drink plenty of hot beverages.
My eighty-five year old mum has been a happy and contented resident at Viera Grey for the last five years after finding living on her own increasingly difficult. The atmosphere at Viera Grey is comfortable, cosy, warm and welcoming – and above all, unthreatening for all the residents who no longer want a lot of change in their lives. The staff are unfailingly committed and caring, and are always cheerful, friendly and supportive.
The situation of the home is ideal, as it is set in lovely gardens, as well as having a central courtyard where the residents sit out in summer. The layout helps residents to spend time with others with whom they have become friends – and the approach of the staff very much encourages this as Viera Grey is considered very much to be the residents own home. There is also a strong engagement with the relatives in decisions regarding the home and its residents. And most important of all - mum is happy and well looked after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Viera Gray House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Accreditations
There are no accreditations posted yet for Viera Gray House.
Meet the Team (3)

I've been the Home Manager at Viera Gray House since early 2024, working with the team to turn the home into the vibrant community and local hub it is today.
I am incredibly proud of everything we have achieved together and of leading the top-rated non-profit care home in Richmond.

I have been a carer at Viera Gray House for 8 years and I specialise in Dementia Care. I love to be involved in activities, especially those which involve singing and dancing with the residents. Outside of work, I enjoy spending time with my family, especially my grandchildren.
Family brings me great happiness as does building memories with them.

I enjoy the pressure of a busy kitchen and creating meals that the residents enjoy. My favourite thing to bake at home is bread as I love a crusty loaf. I also like to bake cakes for the resident’s birthday parties in the home as I love to see how happy they are when they blow out the candles.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Viera Gray House to verify any information. View our terms and conditions. Viera Gray House has an Enhanced Service -more info.