Viera Gray House

27 Ferry Road, Barnes, Richmond, London SW13 9PR
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9.5 50 Reviews
  • Viera Gray House, London
Viera Gray House is ideally located in Barnes, near Putney and Chiswick. Part of the respected Greensleeves Care charity, the home reinvests every penny into delivering outstanding residential and dementia care – not profit. Through the charity’s Home for Life funding assurance, no resident is ever asked to leave due to a lack of funds.

Named after local deacon and humanitarian Viera Gray, the home continues her legacy through strong community connections and charitable values. Recently renovated and full of character, Viera Gray House offers 24/7 specialist residential and dementia care in a warm, supportive setting. Residents enjoy comfort, companionship, and high-quality care delivered with compassion and a personal touch.

To make moving into care less daunting, the home offers a 6-week no-obligation trial, allowing individuals and families to experience the care and community before making a long-term decision.

Viera Gray House offers:

- A top-rated, not-for-profit care setting focused on people, not profit
- 24/7 specialist residential and dementia care
- Home for Life Commitment – no resident asked to leave due to funding
- A flexible no-obligation trial stay
- Bright lounges, a light-filled conservatory, and landscaped gardens
- Fresh, home-cooked meals prepared daily on site
- A varied calendar of stimulating and meaningful activities
- Newly refurbished, spacious en-suite bedrooms
- A peaceful residential location near local shops and public transport

To find out more or to arrange a visit, families are encouraged to contact Viera Gray House directly. The team is always happy to help.
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Care Provided by Viera Gray House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2016 – £2214
  • Self-Funded Residential Dementia Care: £2099 – £2298
  • RESPITE Self-Funded Residential Care: £2016 – £2214
  • RESPITE Self-Funded Residential Dementia Care: £2099 – £2298

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Viera Gray House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Clarges (Director of Quality and Compliance)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • Viera Gray House operates a 24/7 'open doors' policy

Parking

  • Limited parking on site.

Viera Gray House Reviews (50)

9.5

Viera Gray House has a Review Score of 9.5 (9.494) out of 10, based on 15 reviews in the last 2 years.
Over all time Viera Gray House has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Viera Gray House
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Total of 50, showing 41-50
Review from Janet M (Daughter of Resident) published on 9 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had to go from hospital straight to a care home with only a few days notice, so there was no lengthy choosing process. I acted on instinct and the feeling of trust that I felt from the first phone call, they assess the needs first, this reassured me it wasn't a one size fits all. My mum arrived
after 4 months in hospital going from a size 14 to a size 6 and hardly eating or smiling. 7 weeks later she's put weight back on, is smiling and laughing again. My family and I are able to take comfort in the fact she is so well cared for when we cant be there.
Reply from Danny Torsoo, Home Manager at Viera Gray House

Many thanks for your positive recommendation. It is a delight to know that the efforts of the entire team at Viera Gray House has yielded such a significant result for you and your mum.

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Review from D S (Respite Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had a week's respite care for my husband so as we live in Scotland, we could see our family. My husband is terminally ill and the Viera Gray House were wonderful.
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Review from Ralph L (Son of Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, clean, and their knowledge of the resident is all evident. Carers and management took time to explain to both the resident and family. They have taken on the resident's well-being and as a result, the resident is already improving. Thank you.
Reply from Anna Kleinman, Marketing & Communications Manager at Viera Gray House

Dear Ralph, Thank you so much for your positive review.

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Review from Patricia M (Wife of Resident) published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident in Viera Gray House for over two years now. You have nothing but praise for the care he has received and for the kindness we have both received.
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Review from Phyllis O (Sister of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first experience was meeting the Manager. He was very helpful and has changed what we expected, visiting my sister in the hospital to explain her stay in Viera Gray House. She took up residence on Friday 1/9/17 and has settled in really well.
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Review from Linda W (Daughter of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been very welcoming and friendly. The house and its grounds are well maintained and overall there is a very calm atmosphere. I'm confident that my mum will be well looked after and cared for here.
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Review from Edmund W (Son-in-law of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcome, quietly professional, calm and a real sense of caring.
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Review from Charles W (Grandson of Resident) published on 2 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandfather seems happy and he is always well kept. He loves the food and the Garden. Every time I visit, he is up washed and shaved almost like he used to look before going to work. Staff seem very friendly and Dad gets on well with other patients.
Reply from Christine Hunter, Administrator/Bookkeeper at Viera Gray House

Thank you for your positive feedback. Can you advise who your relative is for our records?

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Review from Catheryn K (Daughter of Resident) published on 22 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A humane, small and caring community within which elderly residents can thrive, and retain a sense of self. Very lucky to have my step-father in the care of Viera Gray House.


There is a lovely courtyard garden, TV, and a new activities coordinator, who spends time with the residents 4 days a week.

The residents live in small 'family' units of 6 -9 people, with a kitchen and living room, in which they can spend their days so do not feel too lonely; they are not isolated in their rooms. Some of the food lacks imagination, but no one goes short, and they are encouraged to drink plenty of hot beverages.
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Review from Charlie s (Son of Resident) published on 24 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My eighty-five year old mum has been a happy and contented resident at Viera Grey for the last five years after finding living on her own increasingly difficult. The atmosphere at Viera Grey is comfortable, cosy, warm and welcoming – and above all, unthreatening for all the residents who no longer want
a lot of change in their lives. The staff are unfailingly committed and caring, and are always cheerful, friendly and supportive.


The situation of the home is ideal, as it is set in lovely gardens, as well as having a central courtyard where the residents sit out in summer. The layout helps residents to spend time with others with whom they have become friends – and the approach of the staff very much encourages this as Viera Grey is considered very much to be the residents own home. There is also a strong engagement with the relatives in decisions regarding the home and its residents. And most important of all - mum is happy and well looked after.

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Current Review Score: 9.5 (9.494)

Overview of Review Score

The Review Score of 9.5 (9.494) out of 10 for Viera Gray House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.494 for Viera Gray House is calculated as follows: ( (100 Excellents x 5) + (55 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 170 Ratings = 4.494
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Viera Gray House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Shubhes

Shubhes Shrestha

Job Title: Home Manager Joined: 2024

I've been the Home Manager at Viera Gray House since early 2024, working with the team to turn the home into the vibrant community and local hub it is today.


I am incredibly proud of everything we have achieved together and of leading the top-rated non-profit care home in Richmond.

Ann

Ann

Job Title: Carer Joined: 2002

I have been a carer at Viera Gray House for 8 years and I specialise in Dementia Care. I love to be involved in activities, especially those which involve singing and dancing with the residents. Outside of work, I enjoy spending time with my family, especially my grandchildren.


Family brings me great happiness as does building memories with them.

Onrawee

Onrawee

Job Title: Chef Joined: 2015

I enjoy the pressure of a busy kitchen and creating meals that the residents enjoy. My favourite thing to bake at home is bread as I love a crusty loaf. I also like to bake cakes for the resident’s birthday parties in the home as I love to see how happy they are when they blow out the candles.

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