Viera Gray House

My mother had to go from hospital straight to a care home with only a few days notice, so there was no lengthy choosing process. I acted on instinct and the feeling of trust that I felt from the first phone call, they assess the needs first, this reassured me it wasn't a one size fits all. My mum arrived after 4 months in hospital going from a size 14 to a size 6 and hardly eating or smiling. 7 weeks later she's put weight back on, is smiling and laughing again. My family and I are able to take comfort in the fact she is so well cared for when we cant be there.

We had a week's respite care for my husband so as we live in Scotland, we could see our family. My husband is terminally ill and the Viera Gray House were wonderful.

Caring, clean, and their knowledge of the resident is all evident. Carers and management took time to explain to both the resident and family. They have taken on the resident's well-being and as a result, the resident is already improving. Thank you.

My husband has been a resident in Viera Gray House for over two years now. You have nothing but praise for the care he has received and for the kindness we have both received.

Our first experience was meeting the Manager. He was very helpful and has changed what we expected, visiting my sister in the hospital to explain her stay in Viera Gray House. She took up residence on Friday 1/9/17 and has settled in really well.

Very welcome, quietly professional, calm and a real sense of caring.

All the staff have been very welcoming and friendly. The house and its grounds are well maintained and overall there is a very calm atmosphere. I'm confident that my mum will be well looked after and cared for here.

My Grandfather seems happy and he is always well kept. He loves the food and the Garden. Every time I visit, he is up washed and shaved almost like he used to look before going to work. Staff seem very friendly and Dad gets on well with other patients.

A humane, small and caring community within which elderly residents can thrive, and retain a sense of self. Very lucky to have my step-father in the care of Viera Gray House.

There is a lovely courtyard garden, TV, and a new activities coordinator, who spends time with the residents 4 days a week. The residents live in small 'family' units of 6 -9 people, with a kitchen and living room, in which they can spend their days so do not feel too lonely; they are not isolated in their rooms. Some of the food lacks imagination, but no one goes short, and they are encouraged to drink plenty of hot beverages.

My eighty-five year old mum has been a happy and contented resident at Viera Grey for the last five years after finding living on her own increasingly difficult. The atmosphere at Viera Grey is comfortable, cosy, warm and welcoming – and above all, unthreatening for all the residents who no longer want a lot of change in their lives. The staff are unfailingly committed and caring, and are always cheerful, friendly and supportive.

The situation of the home is ideal, as it is set in lovely gardens, as well as having a central courtyard where the residents sit out in summer. The layout helps residents to spend time with others with whom they have become friends – and the approach of the staff very much encourages this as Viera Grey is considered very much to be the residents own home. There is also a strong engagement with the relatives in decisions regarding the home and its residents. And most important of all - mum is happy and well looked after.