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Whitby Dene

316 Whitby Road, Eastcote, Ruislip, London HA4 9EE
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This was, without doubt, the happiest care home I have ever visitedTeresa M(Friend of Resident/Service User)
Whitby Dene, Ruislip
Whitby Dene, Ruislip
Whitby Dene, Ruislip

The experienced and compassionate team at Whitby Dene offers residential and respite care for older people, including people living with dementia.

With residents' comfort and safety in mind, each bedroom is complete with an en-suite wet room, 24-hour nurse call system and are equipped with electric profiling beds and furnishings.

The home has a plethora of facilities, including a hair and beauty salon and cinema room, and outside residents can enjoy...  

Care Provided by Whitby Dene

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,655From £1,861
Residential Dementia CareFrom £1,750From £1,968
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Use of in-house cinema
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Whitby Dene to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Salima Baidoo (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Parking on-site

Whitby Dene Reviews (61)

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9.5

Whitby Dene has a Review Score of 9.5 (9.500) out of 10, based on 13 reviews in the last 2 years. Over all time Whitby Dene has 61 reviews.

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Showing 61 reviews matching selected criteria
Review from A O (Daughter of Resident) published on 28 April 2023 Submitted via Postal Card
Overall Experience

My father has been at Whitby Dene since December 2022 and has received nothing but the best care since the start. Every single member of staff is friendly and welcoming. They make sure that they know the residents needs and do the best they can to make sure they are happy, safe and comfortable. There is a varied, daily timetable of activities which my father is involved in. My father is happy and settled and I am contacted regularly with updates of what he is doing, as well as any concerns which may arise. I would not hesitate to recommend this lovely home!

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Review from R C (Son of Resident) published on 20 April 2023 Submitted via Website
Overall Experience
Our mum was very much at home at Whitby Dene. She was in another home at the coast prior to Whitby Dene, but we decided to relocate her so she was nearer to us. The level of care that Mum received at Whitby Dene was so much better than at the other home.
We met with staff before Mum was admitted to have a look around, which was really useful.
We got to know a lot of the carers by name - Whitby Dene don't seem to rotate staff as much as the previous home, which is really important. And the carers really do care.
They also do a lot of activities and trips, which must take so much effort.
Access to the home is easy too - for me it was most convenient to go in the evenings, and despite reception being closed you can still buzz for access.
I liked that there were a lot of little lounge rooms which are well decorated and make for a nice break from the bedrooms, which could be a bit more homely.

Thanks to all at Whitby Dene for making our mum's stay a comfortable, safe, and welcoming one.

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Review from David P (Son of Resident) published on 23 March 2023 Submitted via Postal Card
Overall Experience

I always find it a very friendly, welcoming environment at Whitby Dene. All the staff are very friendly, helpful and kind. They go the extra mile and get me tea and biscuits sometimes. I visit my dad about three times a week. His room is always warm and comfortable and the staff often check to see that he's okay. I attended resident of the day and we covered all my dad's needs. Good to see the outdoor trips have started up again too.

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Review from C T (Granddaughter of Resident) published on 22 November 2022 Submitted via Postal Card
Overall Experience

The staff are fabulous - very helpful and kind, always accommodating and I'm so thankful they are here and looking after my grandmother. Well done, all!

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Review from Brenda S (Wife of Resident) published on 28 October 2022 Submitted via Postal Card
Overall Experience

Unfortunately, my husband was only in the home for three nights, he refused to stay longer. Very impressed from first going through the doors. The welcome from all the staff - cleaners to management - was warm. Well trained. My husband's room was moved around to make him feel at home. The whole building is bright and airy. The staff could not do enough to make him feel at home and to try and make him stay longer for my sake!

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Review from Jose A (Brother of Resident) published on 1 September 2022 Submitted via Postal Card
Overall Experience

I would like to compliment the staff of Whitby Dene for their courteous and friendly professionalism in performing their duties in taking care of their residents (one is my sister). I visited my sister in August 2022 several times. The staff were very enthusiastic and accommodating in taking care of my sister. She seemed to be happy at your care home. I enjoyed one of your programmes which I was fortunate enough to attend at that time. My sister and other residents were dancing with your staff. My compliments to the manager/superintendent of Whitby Dene. Thank you.

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Review from P H (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card
Overall Experience

Jubilee's garden party at Whitby Dene was a very enjoyable afternoon. Excellent refreshments, singing, dancing and entertainment. Residents and visits very well catered for. Staff very attentive to residents and families.

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Review from J S (Daughter of Resident) published on 16 March 2022 Submitted via Postal Card
Overall Experience

My mother has Alzheimer's and has been at Whitby Dene for nearly five years. As her condition has worsened my mother has become very aggressive, this is not helped by the fact my mother has become very deaf but refuses to wear hearing aids. The staff continue to treat my mother with dignity, despite her being a very challenging resident. Their patience and care towards her are exemplary. I couldn't do it!

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Review from Allison H (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card
Overall Experience

My experience of this home is extremely positive, with friendly and efficient staff who do all they can to help. It is clean, tidy and has a wonderful ambience, giving me every faith that my mother is very well looked after.

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Review from S P (Daughter of Resident) published on 24 February 2022 Submitted via Postal Card
Overall Experience

Good quality staff, very caring and supportive. I am kept well informed about my mum's progress and wellbeing. She is happy and likes the staff. I believe the home is well managed. The staff are consistent which is good for everyone. There is a good range of activities for the residents to take part in. Overall, the experience for both my mum and myself has been considerably better than we thought it would be.

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Review from Victor B (Friend of Resident) published on 18 August 2021 Submitted via Postal Card
Overall Experience

I visited this home for the third time. Because of covid, this is the first time I have been inside the building. It has a 'wow' factor. Clean, light, bright, well maintained and very welcoming. There's a full list of activities including outside trips. All in all, very stimulating for residents.

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Review from Mark T (Son-in-law of Resident) published on 17 December 2020 Submitted via Website
Overall Experience

With all the recent additional COVID challenges, the team continues to keep my wife and I informed of the all the rules and protocols to enable visits when appropriate. The team continue to have our 100% trust with the ongoing professional, caring and focused attention to detail. Keep up the good work team and we look forward to seeing you all in person in 2021, once the vaccines have all been completed. Stay safe everyone, fantastic work.

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Review from Dawn E (Daughter of Resident) published on 17 September 2020 Submitted via Website
Overall Experience
My father came to the home in April/May 2019. For me, it was a breath of fresh air. I had looked at a number of care homes. This was the only one I did not make an appointment for and how right I was. From the minute I arrived, there was no false pretenses, I was welcomed in to view everything, even offered to stay for lunch, which latterly I did on many occasions. I was overwhelmed at how happy the residents were and also how involved the staff were. So many activities and outside entertainment that was offered.

My father spent 17 months there, and at the age of 90 passed away peacefully in his sleep. My dad was not an easy patient, very advanced dementia, and would often make life very difficult, obviously, not his fault. The staff and team were always very caring and respectful and had so much patience, much more than I would have had. The food is wonderful and caters to everyone's dietary requirements. I am so grateful for how well they looked after my father. Thank you.

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Review from J H (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card
Overall Experience

My father has been a resident at Whitby Dene for just over a year. He was a very independent man and has been treated with kindness, great care and has maintained his independence and dignity. The food is excellent and the staff always greet you with a genuine smile and are always available to help including the manager, They monitor my father's medical care but also engage him with activities and outings. Well done to all staff at Whitby Dene.

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Review from Simon B (Son of Resident) published on 21 February 2020 Submitted via Postal Card
Overall Experience

Lovely, friendly and caring staff. The home is always spotlessly clean and tidy.

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Review from D C (Son of Resident) published on 17 February 2020 Submitted via Postal Card
Overall Experience

Overall good. Sometimes slow with feedback or telling you of up and coming events. Although just lately they have improved.

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Review from H C (Son of Resident) published on 17 February 2020 Submitted via Postal Card
Overall Experience

My mother has been at Whitby Dene for about three months now, having agonised about which care home to choose we are very happy with the care that she is receiving. We have made the right choice.

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Review from B L (Son of Resident) published on 12 February 2020 Submitted via Postal Card
Overall Experience
Following my father's passing mum has been a resident at Whitby Dene.

The staff always make us feel welcome. Mum enjoys the entertainment and feels comfortable here.

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Review from A B (Son of Resident) published on 10 February 2020 Submitted via Postal Card
Overall Experience

The carers and staff were extremely kind and caring to our mother.

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Review from P S (Son of Resident) published on 3 December 2019 Submitted via Postal Card
Overall Experience

Very good care home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Whitby Dene.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Whitby Dene.

Meet the Team (1)

Salima Baidoo
Salima BaidooJob Title:Home Manager

I’ve worked for Care UK for over a decade now. I started as a carer, so I’m really proud to have gotten to where I have. You still get challenges – every family and new resident is different, every person is an individual, and, initially, families can be worried about putting the care of their loved one into the hands of people they don’t know. Gaining people’s trust takes time, but it is one of the most important things we do.

Aside from supporting new families and residents in the home, day-to-day, I relish seeing residents happy, comfortable and looking smart. I think if they’re happy and comfortable, they must feel at home. In which case, we’re doing things right!

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