Whitby Dene

My father has been at Whitby Dene since December 2022 and has received nothing but the best care since the start. Every single member of staff is friendly and welcoming. They make sure that they know the residents needs and do the best they can to make sure they are happy, safe and comfortable. There is a varied, daily timetable of activities which my father is involved in. My father is happy and settled and I am contacted regularly with updates of what he is doing, as well as any concerns which may arise. I would not hesitate to recommend this lovely home!

Thanks to all at Whitby Dene for making our mum's stay a comfortable, safe, and welcoming one.

I always find it a very friendly, welcoming environment at Whitby Dene. All the staff are very friendly, helpful and kind. They go the extra mile and get me tea and biscuits sometimes. I visit my dad about three times a week. His room is always warm and comfortable and the staff often check to see that he's okay. I attended resident of the day and we covered all my dad's needs. Good to see the outdoor trips have started up again too.

The staff are fabulous - very helpful and kind, always accommodating and I'm so thankful they are here and looking after my grandmother. Well done, all!

Unfortunately, my husband was only in the home for three nights, he refused to stay longer. Very impressed from first going through the doors. The welcome from all the staff - cleaners to management - was warm. Well trained. My husband's room was moved around to make him feel at home. The whole building is bright and airy. The staff could not do enough to make him feel at home and to try and make him stay longer for my sake!

I would like to compliment the staff of Whitby Dene for their courteous and friendly professionalism in performing their duties in taking care of their residents (one is my sister). I visited my sister in August 2022 several times. The staff were very enthusiastic and accommodating in taking care of my sister. She seemed to be happy at your care home. I enjoyed one of your programmes which I was fortunate enough to attend at that time. My sister and other residents were dancing with your staff. My compliments to the manager/superintendent of Whitby Dene. Thank you.

Jubilee's garden party at Whitby Dene was a very enjoyable afternoon. Excellent refreshments, singing, dancing and entertainment. Residents and visits very well catered for. Staff very attentive to residents and families.

My mother has Alzheimer's and has been at Whitby Dene for nearly five years. As her condition has worsened my mother has become very aggressive, this is not helped by the fact my mother has become very deaf but refuses to wear hearing aids. The staff continue to treat my mother with dignity, despite her being a very challenging resident. Their patience and care towards her are exemplary. I couldn't do it!

My experience of this home is extremely positive, with friendly and efficient staff who do all they can to help. It is clean, tidy and has a wonderful ambience, giving me every faith that my mother is very well looked after.

Good quality staff, very caring and supportive. I am kept well informed about my mum's progress and wellbeing. She is happy and likes the staff. I believe the home is well managed. The staff are consistent which is good for everyone. There is a good range of activities for the residents to take part in. Overall, the experience for both my mum and myself has been considerably better than we thought it would be.

I visited this home for the third time. Because of covid, this is the first time I have been inside the building. It has a 'wow' factor. Clean, light, bright, well maintained and very welcoming. There's a full list of activities including outside trips. All in all, very stimulating for residents.

With all the recent additional COVID challenges, the team continues to keep my wife and I informed of the all the rules and protocols to enable visits when appropriate. The team continue to have our 100% trust with the ongoing professional, caring and focused attention to detail. Keep up the good work team and we look forward to seeing you all in person in 2021, once the vaccines have all been completed. Stay safe everyone, fantastic work.

My father spent 17 months there, and at the age of 90 passed away peacefully in his sleep. My dad was not an easy patient, very advanced dementia, and would often make life very difficult, obviously, not his fault. The staff and team were always very caring and respectful and had so much patience, much more than I would have had. The food is wonderful and caters to everyone's dietary requirements. I am so grateful for how well they looked after my father. Thank you.

My father has been a resident at Whitby Dene for just over a year. He was a very independent man and has been treated with kindness, great care and has maintained his independence and dignity. The food is excellent and the staff always greet you with a genuine smile and are always available to help including the manager, They monitor my father's medical care but also engage him with activities and outings. Well done to all staff at Whitby Dene.

Lovely, friendly and caring staff. The home is always spotlessly clean and tidy.

Overall good. Sometimes slow with feedback or telling you of up and coming events. Although just lately they have improved.

My mother has been at Whitby Dene for about three months now, having agonised about which care home to choose we are very happy with the care that she is receiving. We have made the right choice.

The staff always make us feel welcome. Mum enjoys the entertainment and feels comfortable here.

The carers and staff were extremely kind and caring to our mother.

Very good care home.