Whitby Dene

316 Whitby Road, Eastcote, Ruislip HA4 9EE
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9.7 56 Reviews
  • Whitby Dene, Ruislip
The experienced and compassionate team at Whitby Dene offers residential and respite care for older people, including people living with dementia.

With residents' comfort and safety in mind, each bedroom is complete with an en-suite wet room, 24-hour nurse call system and are equipped with electric profiling beds and furnishings.

The home has a plethora of facilities, including a hair and beauty salon and cinema room, and outside residents can enjoy the well presented and secure gardens which feature a courtyard and raised flower beds.

Breakfast, lunch and dinner are the cornerstone of daily life at Whitby Dene, and family members and friends of residents are welcome to 'book-in' and join their loved one for a meal.

Whitby Dene is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1529
  • Self-Funded Residential Dementia Care: from £1619
  • RESPITE Self-Funded Residential Care: from £1739
  • RESPITE Self-Funded Residential Dementia Care: from £1829

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Use of in-house cinema
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Whitby Dene to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Salima Baidoo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking on-site

Whitby Dene Reviews (56)

9.7

Whitby Dene has a Review Score of 9.7 (9.705) out of 10, based on 11 reviews in the last 2 years.
Over all time Whitby Dene has 56 reviews.

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Review from Jose A (Brother of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to compliment the staff of Whitby Dene for their courteous and friendly professionalism in performing their duties in taking care of their residents (one is my sister). I visited my sister in August 2022 several times. The staff were very enthusiastic and accommodating in taking care of
my sister. She seemed to be happy at your care home. I enjoyed one of your programmes which I was fortunate enough to attend at that time. My sister and other residents were dancing with your staff. My compliments to the manager/superintendent of Whitby Dene. Thank you.
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Review from P H (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Jubilee's garden party at Whitby Dene was a very enjoyable afternoon. Excellent refreshments, singing, dancing and entertainment. Residents and visits very well catered for. Staff very attentive to residents and families.
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Review from J S (Daughter of Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has Alzheimer's and has been at Whitby Dene for nearly five years. As her condition has worsened my mother has become very aggressive, this is not helped by the fact my mother has become very deaf but refuses to wear hearing aids. The staff continue to treat my mother with dignity, despite
her being a very challenging resident. Their patience and care towards her are exemplary. I couldn't do it!
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Review from Allison H (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of this home is extremely positive, with friendly and efficient staff who do all they can to help. It is clean, tidy and has a wonderful ambience, giving me every faith that my mother is very well looked after.
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Review from S P (Daughter of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good quality staff, very caring and supportive. I am kept well informed about my mum's progress and wellbeing. She is happy and likes the staff. I believe the home is well managed. The staff are consistent which is good for everyone. There is a good range of activities for the residents to take part
in. Overall, the experience for both my mum and myself has been considerably better than we thought it would be.
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Review from Victor B (Friend of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited this home for the third time. Because of covid, this is the first time I have been inside the building. It has a 'wow' factor. Clean, light, bright, well maintained and very welcoming. There's a full list of activities including outside trips. All in all, very stimulating for residents.
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Review from Mark T (Son-in-law of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
With all the recent additional COVID challenges, the team continues to keep my wife and I informed of the all the rules and protocols to enable visits when appropriate. The team continue to have our 100% trust with the ongoing professional, caring and focused attention to detail. Keep up the good work
team and we look forward to seeing you all in person in 2021, once the vaccines have all been completed. Stay safe everyone, fantastic work.
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Review from Dawn E (Daughter of Resident) published on 17 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to the home in April/May 2019. For me, it was a breath of fresh air. I had looked at a number of care homes. This was the only one I did not make an appointment for and how right I was. From the minute I arrived, there was no false pretenses, I was welcomed in to view everything, even
offered to stay for lunch, which latterly I did on many occasions. I was overwhelmed at how happy the residents were and also how involved the staff were. So many activities and outside entertainment that was offered.
My father spent 17 months there, and at the age of 90 passed away peacefully in his sleep. My dad was not an easy patient, very advanced dementia, and would often make life very difficult, obviously, not his fault. The staff and team were always very caring and respectful and had so much patience, much more than I would have had. The food is wonderful and caters to everyone's dietary requirements. I am so grateful for how well they looked after my father. Thank you.
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Review from J H (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Whitby Dene for just over a year. He was a very independent man and has been treated with kindness, great care and has maintained his independence and dignity. The food is excellent and the staff always greet you with a genuine smile and are always available to help
including the manager, They monitor my father's medical care but also engage him with activities and outings. Well done to all staff at Whitby Dene.
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Review from Simon B (Son of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly and caring staff. The home is always spotlessly clean and tidy.
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Review from D C (Son of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good. Sometimes slow with feedback or telling you of up and coming events. Although just lately they have improved.
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Review from H C (Son of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Whitby Dene for about three months now, having agonised about which care home to choose we are very happy with the care that she is receiving. We have made the right choice.
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Review from B L (Son of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my father's passing mum has been a resident at Whitby Dene.
The staff always make us feel welcome. Mum enjoys the entertainment and feels comfortable here.
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Review from A B (Son of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and staff were extremely kind and caring to our mother.
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Review from P S (Son of Resident) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home.
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Review from S P (Son of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent family/open day. Fabulous weather and well organised. Entertainment and food/catering was perfect for a relaxed day in the lovely gardens with my mother - both of us really enjoyed spending this special time together. Thank you to all the staff and management for your ongoing care and support,
you always exceed our expectations.
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Review from Brian H (Nephew of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was on recommendation that when offered Whitby Dehe for my aunt that it was our first choice and readily accepted. We are grateful for the high standard of care and dignity, to which all residents are treated. An amazing place and a credit to all concerned.
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Review from Mark S (Son of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were an amazing help with my mother.
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Review from Julie H (Daughter of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has a new lease of life and is having a great time. The staff are caring and fun and there are lots of activities.
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Review from Norma W (Resident) assisted by family/friend published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were efficient and hardworking and did their very best for the residents.
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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Whitby Dene is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for Whitby Dene is calculated as follows: ( (106 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Whitby Dene is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Salima

Salima Baidoo

Job Title: Home Manager

I’ve worked for Care UK for over a decade now. I started as a carer, so I’m really proud to have gotten to where I have. You still get challenges – every family and new resident is different, every person is an individual, and, initially, families can be worried about putting the care of their loved one into the hands of people they don’t know. Gaining people’s trust takes time, but it is one of the most important things we do.


Aside from supporting new families and residents in the home, day-to-day, I relish seeing residents happy, comfortable and looking smart. I think if they’re happy and comfortable, they must feel at home. In which case, we’re doing things right!

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