Whitby Dene

316 Whitby Road, Eastcote, Ruislip HA4 9EE
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9.7 56 Reviews
  • Whitby Dene, Ruislip
The experienced and compassionate team at Whitby Dene offers residential and respite care for older people, including people living with dementia.

With residents' comfort and safety in mind, each bedroom is complete with an en-suite wet room, 24-hour nurse call system and are equipped with electric profiling beds and furnishings.

The home has a plethora of facilities, including a hair and beauty salon and cinema room, and outside residents can enjoy the well presented and secure gardens which feature a courtyard and raised flower beds.

Breakfast, lunch and dinner are the cornerstone of daily life at Whitby Dene, and family members and friends of residents are welcome to 'book-in' and join their loved one for a meal.

Whitby Dene is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1529
  • Self-Funded Residential Dementia Care: from £1619
  • RESPITE Self-Funded Residential Care: from £1739
  • RESPITE Self-Funded Residential Dementia Care: from £1829

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Use of in-house cinema
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Whitby Dene to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Salima Baidoo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking on-site

Whitby Dene Reviews (56)

9.7

Whitby Dene has a Review Score of 9.7 (9.705) out of 10, based on 11 reviews in the last 2 years.
Over all time Whitby Dene has 56 reviews.

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Total of 56, showing 41-56
Review from Zoe M (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was recommended this care home by several people. My Husband and I visited and were taken aback by the joyous atmosphere at Whitby Dene. It feels so vibrant and happy, just the place for my dear, lovely Mum. I know she will be looked after so well by a wonderful team of caring staff.
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Review from Andrew R (Brother-in-law of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The one problem we have is her washing goes missing and is never found.
Reply from Samantha Debenham, Marketing Support Administrator at Whitby Dene

Thank you for taking the time to submit your review. I’m very pleased to see your good and excellent scores, particularly regarding residents being treated with dignity, and for the team and care at Whitby Dene. I’m sorry to hear your problems with clothing – we have a dedicated laundry service in the home and always take great care with resident’s clothing. We will raise your concerns with the team and someone from our senior management team in the home will be in touch to discuss this with you. Many thanks again for your feedback, and please do let us know now or at any time in the future if you have any questions, concerns or suggestions and we’ll be happy to help.

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Review from Sue C (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum only spent about 4 weeks at the care home as she was at the end of her life. I was very impressed with the kindness of all the carers. They were gentle and showed great empathy. When my mum passed away they were extremely sympathetic. The whole team of carers were an example of how carers should
be - 'caring'.
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Review from Tony F (Son of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall - Staff and management seem very caring and the atmosphere in the home is very welcoming at any time of the day.
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Review from Vera E (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has Alzheimer's and has been at the home for nearly 3 years.
Since she has lived at the home I have seen the most amazing care and compassion shown to her.
I like that there isn't a lot of movement with key staff.
All the carers are all aware of mum's needs.
When she is frustrated and agitated
they know how to calm her down very quickly.
Mum eats well (food is excellent!).
I am always kept up to date with changes in Mum's behaviour and how they are dealing with her.
All in all, I am very happy with everything about the home.
Even though my mum can't express herself, I know that she is very happy.
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Review from J H (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very confident about the care Dad gets. I am happy to know that he is in the best environment for him at the moment.
All the staff are very supportive of his needs, and when it is possible, respect his decisions unless it is to his detriment.
The tea is very good.
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Review from Tina L (Niece of Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident here for 2 and a half years and we as a family have found this care home to be very good. She is treated with kindness and dignity and is very happy here. The staff take the residents considerations always and are very happy to answer questions and swap ideas of ways to improve
the lives of the residents. Nothing seems too much trouble and they like to get to know the relatives too.
At Christmas time, my aunt was ill and the care she received at the home was superb. I have already recommended this care home to someone who now has a relative here.
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Review from Maria B (Niece of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt went to Whitby Dene for respite care two and a half years ago.
I was very impressed with the patience and interaction the staff had with the residents. When the time came to find a home for my aunt I had no hesitation in placing her in Whitby Dene.
The staff always have time for the residents,
however challenging.
I have often seen families being shown around and have actually told them how good it is and have no hesitation in recommending 100% Whitby Dene for their loved ones.
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Review from Maralyn J (Daughter of Resident) published on 6 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wholeheartedly recommend the Whitby Dene Residential Care Home. My Mother recently went there to live and after a brief settling in period, she is happier now than I have seen her look in a very long time. All of the staff at Whitby Dene are helpful, friendly and extremely caring. Activities are organised
on a daily basis to help keep the residents happy, stimulated and entertained. The selection of food at meal times is amazing. The laundry service is excellent and everywhere is spotlessly clean. The rooms are lovely and can be personalised or adapted to your choice with the help of the carers and a resident handyman. There is a beautiful garden where the residents can go and sit outside. There are several lounges/TV areas and a lovely reminiscence room. Whitby Dene really is an amazing care home and for anyone looking to place an elderly relative into a care facility, you will find nothing finer.
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Review from Lynda K (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has resided in Whitby Dene since 2013.
From the start, the staff care and attention was clear. They were all focused friendly and compassionate to the care my mum needed. I had a few teething problems but these were ironed out with the brilliant team leaders who took me under their wing and
helped me through any traumas. The manager was also as supportive and his office for problems has an "open door" policy.
There is a new manager in situ and his deputy - I was nervous for the change - no need! They are brilliant and caring. I am content for my mum's future care.
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Review from J B (Daughter of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a service user at Whitby Dene since May 2012. Fortunately, I have been able to visit her nearly every day. During this time she has had periods of illness and times when she hasn't been mobile. Every single member of staff has been extremely kind and compassionate, treating her with
respect and dignity. This includes managers, carers, ancillary staff and cooks. Their kindness was also extended to me as her daughter and is very much appreciated.
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Review from W T (Daughter of Resident) published on 11 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased that following a conversation with new manager and DTM bird feeders were re-installed outside my dad's window. The improvement in his mood and evident enjoyment from watching birds visit the feeders has been very noticeable and really improved his quality of life. A small thing that has
made a big difference.
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Review from Anne C (Daughter of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care received is good and the staff are friendly towards Dad and my husband and I. Entertainment is varied and of good quality. Management are always approachable and helpful.
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Review from A M (Son of Resident) published on 13 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother suffers from dementia and has been a resident at Whitby Dene since September 2013. I cannot speak highly enough of the carers and management, who always seem to strike the right balance between care, compassion, stimulation and discipline, even in the most trying circumstances. Fantastic communication
at all levels and a clear willingness to "make a difference".
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Review from Carole T (Daughter of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Whitby Dene for over two years. We have been very happy with the overall standard. The staff have a very difficult job - dealing with a variety of service users - elderly with memory loss, poor mobility etc. Everyone is cheerful and approachable. They have an open door visiting policy
and I did visit regularly at different times of the day. My mum is happy and well cared for. What more can I ask. (Good reason more money needs to be spent)
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Review from Morag V (Daughter of Resident) published on 29 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been very well looked after. Can't praise the staff enough
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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Whitby Dene is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for Whitby Dene is calculated as follows: ( (106 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Whitby Dene is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Salima

Salima Baidoo

Job Title: Home Manager

I’ve worked for Care UK for over a decade now. I started as a carer, so I’m really proud to have gotten to where I have. You still get challenges – every family and new resident is different, every person is an individual, and, initially, families can be worried about putting the care of their loved one into the hands of people they don’t know. Gaining people’s trust takes time, but it is one of the most important things we do.


Aside from supporting new families and residents in the home, day-to-day, I relish seeing residents happy, comfortable and looking smart. I think if they’re happy and comfortable, they must feel at home. In which case, we’re doing things right!

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