Bedford Charter House

My wife was first admitted to Charter House in October 2024 - suffering from dementia. To compound matters, she then lost mobility. Despite this, every day, the team at Charter House got her up each morning, bathed and dressed her - in order that she could take part, as best possible, in the daily activities. Given that she was unable to feed herself -breakfast, lunch and supper were always a slow process.

Given that I was (almost) a daily visitor, throughout the staff showed immense compassion and patience.

I have nothing but admiration for their efforts.

I was so impressed by the way all the staff got involved for the Garden Party. From the top to the bottom, those on shift and those who came in specially to lend a hand in their own time. They made sure all needs were catered for and no one left struggling or thirsty or missing out on food. A really lovely afternoon and a joy to see the garden back in full use.

I thoroughly recommend it .

Thanks to all at Charter House.

Relatives are kept very involved, with access to electronic notes, participation in care planning where appropriate, quarterly relatives' meetings, etc.

My mother, who had Alzheimers, lived at Charter House for 6 years. Throughout her time there, the care was exceptional. She had become unsafe living at home and we were relieved when she moved into Charter House where she was safe and was being looked after by professional people. The kindness, empathy and professionalism of the staff both to us and to Mum has been exceptional - everyone from the seniors, reception staff, carers, activities staff, housekeepers, caterers - everyone has been lovely all the way through. They have become like a second family to us and the dignity and respect afforded to mum, particularly in her last few days, was really moving. Charter House itself is spotlessly clean, nicely decorated, light and airy with views over the immaculately kept garden or Kimbolton Road. It is very well managed and response to issues is always prompt. I cannot recommend it highly enough and we will miss everyone there as it has become an integral part of our lives.

Bedford Charter House has a lovely atmosphere. It is light and airy, and a welcoming scent as you enter. Staff are very friendly and become like new family members. They care for my husband as I would have done when I cared for him at home. The garden is lovely and cared for so walking around it is a lovely peaceful experience. The manager is very approachable and caring too.

Care is good and some staff are a lot more experienced than others. Sometimes feel care needs to be more tailored to resident and give resident more personal choice. Security, facilities and activities are excellent, rooms are a good size and residents feel safe and comfortable. Well managed and management will readily address any issues.

It really is a lovely home and you felt that you were part of the Charter House family from the moment you walked in by all the staff. Unfortunately, my wife's needs changed to nursing care so we had to move on.

Great activity programme, so appropriate for the service users.

Sadly, Dad deteriorated rapidly after his 101st birthday and the end-of-life care (from everyone, from reception through the carers to management) was excellent, for which we will always be grateful.

Better than I could have imagined. I was so happy and cared for.

The dementia unit is, firstly, very secure. It also has a dedicated team of staff which, in itself, is helpful to dementia residents who will appreciate a continuously steady team of carers. Our father seemed relatively settled and had good positive relationships with staff members. Whilst never easy to deal with our father, due to his problems, the staff were always very happy dealing with him and were very saddened to see him pass away. I'd like to pass on my personal, huge thanks to the professional service that the whole team at Charter House has provided. Thank you.

Thank you.

My mum was in Charter House for only ten months, and during that time, she was very happy, enjoying her own room, some of the activities and the relationships that developed with other residents, as well as staff. As a family, we are so grateful for the care, support, compassion and friendliness given to Mum and to us; nothing was too much trouble. The staff looked after her as if she was one of their own family, especially during the last month or so as Mum's health gradually deteriorated. We would like to send a big thank you to all at Charter House.

Bedford Charter House Care Home was professional, compassionate and flexible from the very first phone call when I enquired about respite care for Dad. As an example - it was just five hours from that first call to Dad settling into his room! Although his stay was not meant to be permanent the team gave him the same amount of attention as if it were. The transition to a permanent stay there was also seamless. The facilities and variety of activities are excellent and the consistency of personnel is impressive. On top of all that, it was immensely reassuring to know that as a housing association, the owners of Charter House were not continually motivated by profit-making. All in all, Dad's experience there, right up to his final stay in hospital, was five stars!

My father was in Charter House for only 10 weeks but from beginning to end he was looked after with such care and compassion. He loved the food, enjoyed the activities and found that staff were very responsive to his needs.

I could not praise too highly, the professionalism, dedication to their work and kindness to my wife during her stay in Bedford Charter House from August 2017 until her sad death on the 10th of August this year. The staff went out of their way to comfort and help her in the last weeks as her life drew to a close also their consolation to me after her death.

Reception was very professional and polite, and the standard of nursing and care was very good. Gave my father the care and respect he needed during his stay. Good communication with his relatives. The family would like to give this care home a big Thank You!

Thank you to all the team. You were there at a very difficult time and came up trumps.