
The accommodation is excellent and the staff are caring and professional.Victoria L(Daughter of Resident/Service User)

You treated us all as part of a family. I can’t thank you enough for the care you gave.S M(Daughter-in-law of Resident/Service User)

I could not recommend Bedford Charter House more highly if I tried.Caroline F(Daughter-in-law of Resident/Service User)

The accommodation is excellent and the staff are caring and professional.Victoria L(Daughter of Resident/Service User)

You treated us all as part of a family. I can’t thank you enough for the care you gave.S M(Daughter-in-law of Resident/Service User)

I could not recommend Bedford Charter House more highly if I tried.Caroline F(Daughter-in-law of Resident/Service User)

Bedford Charter House is a purpose built care home with a warm, friendly and homely atmosphere. Unlike many care homes, Bedford Charter House is proud to have a reception service which is operational during office hours.
The care home offer a wide range of activities to meet the needs of all residents to help stimulate and entertain them during their stay with us. Bedford Charter House can accommodate a number...
Care Provided by Bedford Charter House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Bedford Charter House for full pricing details and T&Cs.
Contact Bedford Charter House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Bedford Citizens Housing Association Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Rebecca Reason (Head of Care Services)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2015
- Last Refurbishment: 2015
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (72)
Bedford Charter House Reviews (44)
Bedford Charter House has a Review Score of 8.9 (8.932) out of 10, based on 8 reviews in the last 2 years.
Over all time Bedford Charter House has 44 reviews.
Staff attentive and helpful and facilities are first rate. Highly recommended, by myself and my grandmother.
Modern and friendly, from reception through to carers. Food is good. Plenty of activities. Well run.
Charter House has been fantastic with my elderly father. They are very caring in their day to day work and always have a kind comment to say about him to visiting relatives. If there is ever a problem, for example, a fall, they are quick on the phone to keep me informed. I am very impressed that they have become very familiar with his traits and quirky humour. He is treated with dignity and as if he matters. I feel that he has gone from one member of a family to another family. They deal with him in a way that I could never imagine, coaxing and cajoling him but not in a patronising way. All of the staff are very friendly, from the manager and the receptionist to all of the carers and support staff.
My mother was very happy with her stay at Charter House, she was made comfortable and treated with kindness and respect by the staff. Her room was spacious, homely and beautifully furnished with an en-suite bathroom. The food was enjoyable and always with a choice. She would have no reservations to book another stay.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 August 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Bedford Charter House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Bedford Charter House.
Accreditations
There are no accreditations posted yet for Bedford Charter House.
Meet the Team (4)

Marie joined BCHA in February 2017 following a long and interesting career at BPHA as Head of Supported & Retirement Housing. Marie brings with her a wealth of experience and knowledge; she believes that BCHA has a very strong staff team and Board who are enthusiastic about what the organisation does and the role they play in delivering great places to live and high-quality care and support to residents who need it.

Daria has worked in Charter House for a few years now. She enjoys her role as a day care manager, and the difference BCHA make to our residents every day. Daria uses the latest technology when managing the care setting and is helping to improve the service we provide. Daria is focused on our residents and provides the highest quality of care.

She is very passionate about her job and believes In giving the best care possible to all our residents. She has always been a peoples person and is passionate about she does and making a difference in people’s lives.

Day Care Manager
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