Bedford Charter House

One and all are fantastic, great. Can ask them anything. Help me and everyone with queries etc. The housekeeping team are great and keep our rooms fantastic and the laundry saves me the time of doing it, super duper. The receptionists are super and I always have a laugh and chat with them. Everyone is super great, fantastic. It is a pleasure being here, this is my home as I am not going home any more. Love it here. Staff and residents are great. The food is delicious, fantastic.

My mother was accepted at very short notice by Bedford Charter House for urgent respite care and the staff were very welcoming and professional. I was very impressed with the standard and cleanliness of my mother's room (which had a lovely ensuite toilet and shower) and the wide corridors and the communal rooms which had lovely views of the garden. The staff looked after my mother very well and took the trouble to get to know her interests and introduce her to other like-minded residents. There was an excellent programme of activities and the staff took an interest in my mother's favourite board game (which was new to them) and arranged for her to play this which my mother enjoyed very much. The food was very good and the staff even baked a cake for her birthday. When my mother was unfortunately taken ill the staff reacted quickly to call for medical advice and an ambulance. My mother enjoyed her stay and I would highly recommend this home to others.

My grandfather has been here for quite a while now and is extremely happy. The home itself is very modern and seems well looked after, the carers are very compassionate and there is a good number of activities and things going on to keep him busy! Would happily recommend to others.

Staff attentive and helpful and facilities are first rate. Highly recommended, by myself and my grandmother.

Modern and friendly, from reception through to carers. Food is good. Plenty of activities. Well run.

Charter House has been fantastic with my elderly father. They are very caring in their day to day work and always have a kind comment to say about him to visiting relatives. If there is ever a problem, for example, a fall, they are quick on the phone to keep me informed. I am very impressed that they have become very familiar with his traits and quirky humour. He is treated with dignity and as if he matters. I feel that he has gone from one member of a family to another family. They deal with him in a way that I could never imagine, coaxing and cajoling him but not in a patronising way. All of the staff are very friendly, from the manager and the receptionist to all of the carers and support staff.

My mother was very happy with her stay at Charter House, she was made comfortable and treated with kindness and respect by the staff. Her room was spacious, homely and beautifully furnished with an en-suite bathroom. The food was enjoyable and always with a choice. She would have no reservations to book another stay.