Lady Spencer House

52 High Street, Houghton Regis, Dunstable LU5 5BJ
Review Us
13 Reviews
  • Lady Spencer House, Dunstable
Show Lady Spencer House on the Map

Care Provided by Lady Spencer House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £930
  • Self-Funded Residential Dementia Care: from £930

These prices are only a guideline, please contact Lady Spencer House to find out the exact price for your requirements.

Contact Lady Spencer House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lady Spencer House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emily Holloway (Acting Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (24)
Are you the Owner/Manager of Lady Spencer House? View your Advertising Options

Lady Spencer House Reviews (13)

Over all time Lady Spencer House has 13 reviews.

Overall Experience
  • 4
  • 8
  • 1
  • 0
  • 0
Date Published
  • 13
  • 0
  • 0
  • 0
  • 13
Reviewer Connection to Lady Spencer House
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 13, showing 1-13
Review from Karen M (Daughter of Resident) published on 16 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum came to Lady Spencer House about 18mths ago from the moment we were shown around meeting staff we knew mum would be happy here, she settled in quickly she loved the staff and the staff loved her. Unfortunately, mum became ill her last weeks although very sad to watch someone fade in front of
you, all the staff and management were 100 per cent there for mum and us, went above and beyond. You really couldn’t have asked for anything else at this sad time thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie G (Daughter of Resident) published on 16 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum went to Lady Spencer House in the last few weeks of her life and I just cannot thank you enough for the wonderful care and support the whole team gave my mum and our family - nothing was too much trouble and we were welcome at all times of the day/night and always going the extra mile.


A huge

thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham B (Son of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can not thank the care team enough for caring for my mum in her last week's.
They showed true care, respect and dignity.
The dedication and support were appreciated by all of our family.
Thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shani H (Daughter of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has experienced a sudden decline in her health, so going into a care home came as a shock to her. She has been t5eated so kindly, with a real sense of understanding by all the staff. There is a cosy atmosphere and the food is of an excellent standard. I am very grateful that my mum is in a safe
and caring environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul G (Son of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are caring although, at times, due to staff shortages residents have to wait when they ask to use the toilet. Activities for the residents has been very limited and the activities organised are not always appropriate for the needs of some of the residents. Meals look to be good although very seldom
do those in the upstairs lounge appear to be offered condiments of vinegar or sauces with meals. In the past items, such as slippers, have gone missing even when named. Over the past year, the flooring in the rooms has been replaced and new carpets in the upstairs lounge have been laid along with new curtains in the rooms. The sinks in the rooms are a little tired and storage for soap etc. is limited as the cabinets are small.
Reply from Anil Khosla, Director at Lady Spencer House
It is very rare that staff are short on the floor although residents may have to wait for a short period of time (5-10 minutes) if staff are supporting another client at that time.

A new activities…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Wife of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in care at Lady Spencer House for over 5 years.
In my opinion, the staff are very helpful and caring and I have the greatest respect for how hard they work to look after the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Son of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am more than happy with the care that my mother is receiving. Staff are all, always friendly. I do have one question, why is there not an optional menu on Friday's? Not everybody likes fish.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary F (Daughter of Resident) published on 22 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was always adamant she didn't want to go in a home. However, she became frail and confused and there was no other option. She is treated with respect, gentleness and genuine care. She has become reliant on the carers and shows great trust in them. We are extremely appreciative of all they do. When
we visit staff are always welcoming. Mums appetite varies and care staff work hard to accommodate this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donald B (Husband of Resident) published on 22 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and pleased the way my wife is treated at Lady Spencer House. I think the staff are really wonderful. My thanks and gratitude to them all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pam B (Daughter of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at the Lady Spencer Home since March 2014. We have had no problems with previous and present staff, there were hiccups along the way but they were quickly resolved by the staff. The only concern is at present that other peoples clothes keep finding their way into her room, this is only
minor. Because mum has bad dementia she does not ask to be taken to the toilet, which can result in her getting a lot of water infections.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Emma-Jane P (Granddaughter of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my granny receives. She is happy being in Lady Spencer house. I am disappointed with the lack of activities for the residents.
The staff are polite and most of the staff will help if needed. I don't like when a resident is calling for someone and they get ignored.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ronald S (Resident) published on 4 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've been here 7 1/2 years. I'm happy here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Miriam G (Resident) published on 4 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'd give the staff 10 out of 10.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Lady Spencer House

What types of Care is Lady Spencer House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lady Spencer House have?

There are 24 Single Rooms.

What are the Facilities & Services at Lady Spencer House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lady Spencer House to the centre of Dunstable?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lady Spencer House to verify any information. View our terms and conditions. Lady Spencer House has an Basic Service - more info.