Lady Spencer House

52 High Street, Houghton Regis, Dunstable LU5 5BJ

Lady Spencer House, Dunstable, Bedfordshire
Lady Spencer House, Dunstable, Bedfordshire
Lady Spencer House, Dunstable, Bedfordshire

Lady Spencer House has been purpose-built to provide personalised care packages for twenty-four residents with long-term care needs, utilising key workers and a depth of skilled care talent to achieve consistent and effective results that have been recognised for their quality.

The accommodation has pleasant surroundings and a homely environment where, together with 24-hour access to an attentive team, residents are encouraged to pursue their personal freedoms, interests and lifestyles, with access to a thorough programme of activities.

The privacy of residents is respected, as are visitors and loved ones who are made to feel welcome upon visiting. Therapists and GPs also visit the home and there is an on-site cook to enjoy a satisfying and nutritious food menu is achieved.

Group: Holdcare Ltd

Person in charge: Karen Wilkie (Manager)

Local Authority / Social Services: Central Bedfordshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 45+.

Single Rooms: 24

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £450 – £650

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lady Spencer House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Lady Spencer House has a Review Score of 9.5 (9.481)

The Review Score of 9.5 (maximum of 10) for Lady Spencer House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Lady Spencer House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.481 for Lady Spencer House is calculated as follows: ( (45 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 81 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Lady Spencer House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lady Spencer House?

  • Extremely LIKELY
    4
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lady Spencer House

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Mum was always adamant she didn't want to go in a home. However, she became frail and confused and there was no other option. She is treated with respect, gentleness and genuine care. She has become reliant on the carers and shows great trust in them. We are extremely appreciative of all they do. When we visit staff are always welcoming. Mums appetite varies and care staff work hard to accommodate this.

How likely would you be to recommend Lady Spencer House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very happy and pleased the way my wife is treated at Lady Spencer House. I think the staff are really wonderful. My thanks and gratitude to them all.

How likely would you be to recommend Lady Spencer House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at the Lady Spencer Home since March 2014. We have had no problems with previous and present staff, there were hiccups along the way but they were quickly resolved by the staff. The only concern is at present that other peoples clothes keep finding their way into her room, this is only minor. Because mum has bad dementia she does not ask to be taken to the toilet, which can result in her getting a lot of water infections.

How likely would you be to recommend Lady Spencer House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I am very happy with the care my granny receives. She is happy being in Lady Spencer house. I am disappointed with the lack of activities for the residents.
The staff are polite and most of the staff will help if needed. I don't like when a resident is calling for someone and they get ignored.

How likely would you be to recommend Lady Spencer House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has advanced dementia and has been a resident at Lady Spencer since February 2013. The staff are always helpful, courteous, and do their very best in difficult circumstances.

How likely would you be to recommend Lady Spencer House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I'd give the staff 10 out of 10.

How likely would you be to recommend Lady Spencer House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I've been here 7 1/2 years. I'm happy here.

How likely would you be to recommend Lady Spencer House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

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Awards / Recognitions

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Job Vacancies

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Care Home Idol 2016

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