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Care Provided by Hilltop House
Primary Care Categories
- Older Person Care
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 8 Service Users
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Hilltop House to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hilltop House Ltd
- Private Owned
Person in charge
- Janette Hiti (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2002
Room Information
- Single Rooms (8)
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Hilltop House Reviews (1)
Over all time Hilltop House has 1 review.
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Overall Experience
Date Published
Reviewer Connection to Hilltop House
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Review from Leanna F (Granddaughter of Resident) published on 23 August 2016 Submitted via Website•
Overall Experience
My grandmother of 70yrs has recently left this care home after several years. To begin with (due to her mental condition) my Nan was very reluctant to move into Hilltop but after a while of getting used to change and the new staff she settled well and seemed happy. However as the years have passed...
My grandmother of 70yrs has recently left this care home after several years. To begin with (due to her mental condition) my Nan was very reluctant to move into Hilltop but after a while of getting used to change and the new staff she settled well and seemed happy. However as the years have passed our family have noticed many flaws in the care this home provides and also staff conflict. Early on in 2016 my Nan broke her hip and fell very ill in hospital unfortunately there was no compassion from the manger or the owners of the establishment. There was a lot of conflict from staff towards the manager in particular that was made public and made us feel very uncomfortable. I don't believe the manager to be very professional, she was very abrupt and in my opinion quite false. There were also occasions where her commode wasn't emptied. I don't usually review anything but this was something that really upset our family and I wouldn't want anyone else to endure what we had to.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 February 2020Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hilltop House.
Accreditations
There are no accreditations posted yet for Hilltop House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Hilltop House
What types of Care is Hilltop House registered for?
Older Person Care, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hilltop House have?
There are 8 Single Rooms.
What are the Facilities & Services at Hilltop House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Hilltop House to the centre of Reading?
5.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilltop House to verify any information. View our terms and conditions. Hilltop House has a Basic Service -what a Basic Service includes.