Wild Acres

This was my Uncles second visit to Wild Acres. His first was for respite in 2016 when he needed full-time care he wanted to return. He was a very independent gentleman and the manager and all the staff were just brilliant. His short time there was probably the happiest he had been in a long time. With thanks.

Both my father and mother have been residents here and have received first class care. The carers are thoughtful and never too busy to listen to my mother and to any concerns that we might have. Before placing my father here we visited many homes and were more than happy with the way we were made to feel, comfortable and welcome. Sadly he passed away two years ago here and he died with dignity and care and most of all compassion. We stayed with him day and night and we received brilliant care too, nothing was too much trouble. I would gladly become a resident here!!

The staff are always kind to my aunt and me. No one is left to watch TV all day (unless they want to). Lots of activities and always a happy atmosphere. My aunt often thinks she is in a hotel!

My mother was a resident at Wild Acres until her death from cancer in December 2017. During that time she was always treated with kindness and dignity and nothing seemed to be too much trouble for the staff. She always told us how happy and well looked after she was. When visiting we were welcomed and given refreshments - and felt like visiting the family. During the last 3 months of her life, Mum needed more care. This was provided without complaint and with great patience - we were never less than certain she was well looked after. The manager and staff were at all times professional but caring; the activities were good and we were delighted that our mother was a resident.

My mother has been at Wild Acres for several years and not once have I had any cause for concern over her well-being. She is looked after exceptionally well by a team of highly professional and compassionate staff. On more than one occasion they have been prompt in picking up health issues which I hadn’t notice. The arrangement with the local GP is excellent because a dedicated doctor visits weekly and therefore small changes are detected before a major problem arises.

Whilst Wild Acres isn’t as plush as some of the larger chain homes it more than makes up for it in terms of quality of care and I can’t fault the cleanliness of it.

Although the home is run very professionally it’s also extremely friendly. The staff take the time to talk to the residents about their interests and they are encouraged to attend the various social activities. They go to great lengths to make sure every resident is well nourished. No matter how difficult a resident becomes they never give up on them.

As this is not a large care home there is a very personal touch to the care provided. There are plenty of in-house activities plus several outings a year. The food is extremely good and the overall care is very good.

The staff are excellent and my mother is very happy. There is always some activity going on so the atmosphere is very good. No chance for the residents to get bored. If they want they can stay in their room for some peace and quiet.

Good home, very well run, with plenty of interest to keep the residents occupied. Staff very welcoming and attentive to both visitors and residents. Staff are very busy, maybe could have a couple more staff members to ease the workload.

The overall care and professionalism of the staff goes beyond expectation and I am very happy to see my mother in secure hands. The general feel of the care home is friendly, relaxed, and it is run as a home from home with most of the residents clearly enjoying the community spirit. The rooms are kept clean, but may be in need of updating, whilst the residents are encouraged to have as many personal possessions as they wish for their comfort and belonging. Residents are encouraged to participate in daily activities which appear to be well supported, lively and fun. Outings are arranged throughout the year and so far my mother has been on a boat trip, farm/falconry display, Savill Gardens and a local country park. All outings are fully supervised and appropriate transport is provided, although volunteers are always made very welcome.

Wild Acres provides excellent care and the staff are very approachable. Any concerns are always listened to and a very efficient management team take on board concerns. Excellent activities keep residents occupied and on fine days sit out on the patio and enjoy views is very pleasant. the food is good with a choice of each meal. Visiting is never a problem, so one can visit anytime. My mother receives good care from kind staff. The home is clean and the residents are happy.

I cannot express my gratitude enough for the superb care, support, professionalism and friendliness Wild Acres and all the staff showed Mum during her 3+ years at the Home. Would strongly recommend.