Chesham Bois Manor

My husband has been well looked after. He does sometimes appear untidy in his clothing but if I mention this to the staff they soon get it sorted. He is as happy as he can be and the staff are all very approachable and very caring. Well done to all.

Thank you Chesham Bois.

Mother is very content and is looked after very well. I visit her every week and am happy with a number of activities that take place regularly. The food is of a good standard and made on the premises, she spends a lot of time with other residents in their lounges which is encouraged by the staff which I am very pleased about.

My husband was only at Chesham Bois for 2 weeks respite to see how he coped as he is partially sighted and has poor hearing as well as dementia. The staff were great and very kind to me as this was a difficult decision with a view to being a permanent resident. He settled well after a few days and seemed really happy.

Mum was 97 when she went into Chesham Bois Manor and was looked after there for nearly four years until mum died on 9th March 2017 the care mum received in the home was in my mind excellent nothing was too much trouble and always 100% dedication by all the staff in the way mum was looked after.

During her residence, she seemed to be well liked by the staff, many of whom were very supportive. Unfortunately, some did not seem to know how to persuade a dementia patient to perform the basics, e.g teeth brushing or hand washing and the family had to constantly remind the staff of the need to monitor these routine tasks. This was disappointing and the manager seemed unable to improve the situation, despite repeated requests.

The residents suffer from dementia. The staff treat them all with love, care and respect. They have en suite bedrooms and accommodation consisting of lounges, dining rooms and conservatory with access to a courtyard area and patio which are pleasant and welcoming. Items of interest are displayed in the corridors e.g. wedding dress, hats, scarves, dressing table with contents, piano. Activities are offered and social occasions organised.

Staff always prepared to help - but seem reactive as opposed to pro-active. Staffing levels low at times. Rooms very dark and dreary. Decor tired and needing vast improvement. Gardens always well kept.

My mother died on the 16th June. Although I live 150 miles away, I was kept informed all the way which allowed me and my son to visit her a couple of days before she died. I shall always appreciate this, plus being told someone was with her as she died. Prior to her death, she'd been so well looked after and I was immediately informed of every little cough, infection or fall. Plus as I have a mental health illness, this was always taken into consideration.

Chesham Bois Manor has a very friendly and homely atmosphere and is surrounded by lovely gardens. The management and carers are all so very professional and helpful, making sure each resident is given help with their own personal individual needs. They made my mother feel very welcome and were very kind and reassuring to me. All the staff working at the home are cheerful, kind and helpful to both residents and their family and friends.

I feel confident of the care given and am impressed and reassured by the strong caring positive relationships staff have with the residents.

I have been volunteering for 4 hours on a Tuesday morning for the past 3 months. I really enjoy it. I love the residents and spending time with them. The staff are all very caring and clearly want the best for all the residents. They show care and love to them all.

In my experience, the carers do their best and are friendly and helpful.

All I would say is that when I needed to use the wheelchair to take the resident out, the brakes didn't work, the catch to fold the handles back was broken and one of the rest catches wasn't working - so one or two new wheelchairs wouldn't go amiss.