The Croft Care Home, Amersham, Buckinghamshire
The Croft Care Home, Amersham, Buckinghamshire
The Croft Care Home, Amersham, Buckinghamshire

The Croft is a purpose care home which can accommodate up to 64 residents. All rooms are en-suite and can be personalised so that residents feel truly 'at home'.

There are four self-contained living areas within the home, each with a spacious lounge area to relax in as well as a kitchen to prepare refreshments and snacks.

The Croft provides personalised care and support to older people and can offer care to people who may be living with dementia. Staff support residents to live as independently as any health conditions will allow.

Residents can choose to take part in a wide variety of activities and have access to fully accessible gardens on-site.

Heritage Care believe that everyone is unique and they should be able to lead valued lives in their communities treated with dignity and respect, no matter their age, health condition or disability.

Group: Heritage Care

Person in charge: Christine Sallans (Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Self-Funders & Local Authority funded places available. Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Personal Care Single from £655 (These prices are only a guideline, please contact The Croft Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at all times.

Parking:

Plenty of parking for visitors onsite.

Latest Care Quality Commission* Report on The Croft Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Sep 2017

We currently have rooms available. Please contact us to discuss your requirements further and to arrange a visit.

Reviews

7.4 The Croft Care Home has a Review Score of 7.4 (7.446)

The Review Score of 7.4 (maximum of 10) for The Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Croft Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.029 for The Croft Care Home is calculated as follows: ( (5 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 35 Ratings = 4.029

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.417 Points relating to the number of positive Reviews for The Croft Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Croft Care Home?

  • Extremely LIKELY
    1
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Croft Care Home

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

The Croft has improved immensely over the past year. There is now less agency staff which has more continuity for the residents. Most of the carers are sensitive to the resident's needs. Some areas could be improved, such as resident's hygiene (e.g. Feet, between toes)

How likely would you be to recommend The Croft Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Davina Sellick, Head of Marketing & Communications at The Croft Care Home responded to this review on 10 Jul 2017:

Thank you for your comments. We are committed to continually improving the quality of care that we are able to provide to our residents. I will ensure your comments are passed to our Home Manager to ensure any concerns you might have are addressed.

In our experience with The Croft we are very pleased with the way our mother is being treated. The staff are very friendly and caring and we are pleased with the way she has settled in, as she has dementia it was not easy for them but she now looks upon it as her home.

How likely would you be to recommend The Croft Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Davina Sellick, Head of Marketing & Communications at The Croft Care Home responded to this review on 28 Jun 2017:

Thank you for your kind comments. We are delighted to hear that your mother has settled in so well and that you are pleased with the care and support our team at The Croft provide.

Was very happy to see that the staff had organised a tea party to celebrate the queen's birthday. They had a raffle and the food was lovely and plentiful, all the staff were joining in with the residents and had ice creams and plenty to drink.

How likely would you be to recommend The Croft Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Davina Sellick, Head of Marketing & Communications, The Heritage care Group at The Croft Care Home responded to this review on 20 Jun 2016:

Thank you for your review of The Croft. Our team work hard to organise activities and events that residents, friends, family members and staff can all enjoy together. We look forward to welcoming you to another event at The Croft very soon.

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Awards / Recognitions

January 2014

December 2013

Investors in People

Recipient: Heritage Care

Date: Sunday 01 Dec 2013

more details

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Care Home Idol 2016

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