The Croft Care Home

We chose The Croft for our mother after looking at various care homes in the area. The staff are very friendly and kind, and my mother has now been a resident there for nearly 2 years. She says the people are lovely, she is well looked after, and has put on weight (which she needed to) due to the nutritious regular meals served. We have always had great communication with the staff, even though I live in Canada and my brother in Scotland, so we are not close by. During lockdown, the staff have done their utmost to keep the residents safe and entertained. Honestly, I can't say enough good things about The Croft.

My mother has been at The Croft Care Home for over two years now and she is very happy there. She has made friends with the other residents and likes all of the staff who she comes in contact with. Since my mother has been at The Croft Care Home the staff have been friendly, welcoming, caring and they always inform me if my mother has been ill, had to see a doctor or any other issue that I might need to be made aware of. During the Covid-19 lockdown we were kept informed of progress at The Croft Care Home and we are always able to call by phone or video call when we want to speak to my mum. I would recommend The Croft Care Home to other people as a friendly and caring home for any relative.

The Croft Care Home is an excellent care home and I have no hesitation in recommending it to others. The Covid-19 precautions are thorough and I feel safe when visiting my parents, inside or outside the care home.

My friend unexpectedly had to go into this care home, following a number of falls, just as the Covid pandemic started. All the staff I have come into contact with at the home have been very helpful and friendly. The standard of cleanliness at the home is excellent and offers excellent value for money. Most importantly, my friend is very happy at the home.

My mum has been living at The Croft Care Home since January 2020. When lockdown happened, the team at The Croft went out of their way to make sure we could keep in contact. The whole team are friendly and very caring, the bedrooms are large and comfortable and the communal areas are welcoming. The food is delicious and wholesome - Mum is always eating! I can't recommend The Croft highly enough.

My mother has been a resident at The Croft Care Home for three years. During this time the care that she has received has been second to none. She is very happy within the community in the home and is very appreciative of the care and friendship she receives from all of the staff. The Covid-19 pandemic has been tough on residents, relatives and staff alike. I commend all at the staff for their efforts to maximise the safety of everyone. Mum is now approaching her 101st birthday and my family is convinced that her longevity is due, in no small way, to the high quality of life that she enjoys at The Croft.

Thanks to all at The Croft for everything they did for Mum.

My Mum settled into this home despite initial reservations really well. The staff was respectful, caring, and empathetic. They worked very hard and anticipated her needs well, understanding Mum's character and wishes and always tried to reflect this in the way that they cared for her. They treated her like a member of their own family. They gave her fantastic end of life care and were so very kind to my sister and I at the time, looking after us as well.

My mother has only been at The Croft for five months, and I am very pleased with all the care she receives from all of the staff. She has grown very fond of them already. All my fears of putting her into much-needed care, due to her dementia have now gone; due to the amazing staff. Thank you to all at The Croft.

The Croft is a wonderful place and my mother is extremely well looked after.

All the staff are very nice, kind and caring.

A lovely care home. Staff very friendly and helpful. I shall miss coming here. Keep up the good work.

Everybody was very nice and helpful. My dad seemed very happy and settled. He had a nice room. Nice food and nice people. Felt very happy with him being there. Very happy with The Croft. Thank you.

Also, use her bus pass?

From the day my Mother arrived she was given a lovely room which remained hers until she passed away. The staff were so caring and respectful and she grew very fond of them. The facilities were exceptional with lots of activities and sing-alongs. The food was all cooked onsite and the families were always offered a meal if we were there. The home was clean and beautifully maintained. Some of the staff will be attending my Mother's funeral and I am honoured to have them there. A big thank you to The Croft.

Since my mother joined The Croft in November 2017 she has been a different person. She suffers from dementia and life was very hard for her and her husband she is now happy every time we visit and the staff say she is a very positive member of the "family at The Croft". Personal care and eating were impossible but now she is being attended to her every need. Also, her dressings were never changed at home but everything is very well looked after.

Am pleased to note the considerable efforts by the staff to settle Mum into The Croft. Their willingness to discover Mum's character, past way of life, likes and dislikes is very encouraging. The overall aims and policy of The Croft is very well managed and run.

I found that the care given to my Mother was very good, with very friendly, caring and professional staff. I am sorry that she has to leave there now, but that is because her needs have increased, and they don't have the facilities to cope with them.

My relative's view of care homes was that they lock the door and throw away the key. Nothing could be further from the truth. This home treated my relative with dignity and nothing was too much trouble. The home has a new manager who at once brightened up the paintwork, inspired staff and her door is always open to listen to relatives and residents. If I had to go into a home when I get older this is where I would like to go.

The Croft has improved immensely over the past year. There is now less agency staff which has more continuity for the residents. Most of the carers are sensitive to the resident's needs. Some areas could be improved, such as resident's hygiene (e.g. Feet, between toes)