
Such a beautiful home with excellent staff and amazing serviceLaura G(Granddaughter of Resident/Service User)

It’s hard to put into words how lovely the people who work at Culwood House are.M K(Granddaughter of Resident/Service User)


Such a beautiful home with excellent staff and amazing serviceLaura G(Granddaughter of Resident/Service User)

It’s hard to put into words how lovely the people who work at Culwood House are.M K(Granddaughter of Resident/Service User)


Culwood House is a residential care home in Chesham, Buckinghamshire. It has been a family established and managed care home since 1988.
The home offers accommodation for up to 19 residents, with the larger rooms being available for couples. This smaller size provides a warm and friendly environment for residents, visitors and staff alike.
All the bedrooms are en-suite and residents have access to a communal lounge, a large dining room...
Care Provided by Culwood House Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 19 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
24 hour staff on duty
Support with personal care
In house activities programme
Laundry
Meals & Refreshments (including visitors free of charge)
Utilities
General maintenance
Chiropody
Hairdressing
Newspapers/Magazines
Continence products not supplied through NHS
Staff time for trips to medical appointments
The price(s) shown are provided by the care home. Contact Culwood House Residential Care Home for full pricing details and T&Cs.
Contact Culwood House Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Culwood House Ltd
- Private Owned
Person in charge
- Rachel Elton-Jones (Registered Manager and Director)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (15)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (7)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome at any time of day or night, but kindly phone if visiting after 10pm at night. Please see website for full details of visiting or call the home.
Parking
- Front drive and unrestricted parking available on the road outside the house.
Culwood House Residential Care Home Reviews (54)
Culwood House Residential Care Home has a Review Score of 9.6 (9.592) out of 10, based on 9 reviews in the last 2 years.
Over all time Culwood House Residential Care Home has 54 reviews.
I reside in a different country and finally got to visit her in April 2023. What a joy it has been to find her so content and well looked after. The staff at Culwood House are most attentive and caring and I was warmly welcomed on my numerous visits to see her.
We were able to share beautiful meals and enjoy quality time together in the peaceful, well maintained blooming gardens, play games in the summer house and relax in her modern private room.
I also got a taste of her daily interactive activities with the other residents which I can see she thoroughly enjoys. Mum has made some lovely friends at Culwood House and feels totally at home in this Care Home.
It gives me peace of mind knowing how happy she is.
Thank you very much for your very kind review Susan-Claire. It's a real pleasure to look after your lovely mum. I'm pleased you were able to visit her and see her happy and at home at Culwood House.
I can only say high praise upon the staff - they are part of the family too - they are part of ours in our mutual desire for Mum's wellbeing and we are part of the Culwood family.
As my mother's health has deteriorated, the Culwood has been super at accommodating her needs.
Under the exacting conditions of Covid over the past twenty-one months, Culwood has managed superbly - and full credit to the management and team to their care and diligence.
Thank you for your lovely review Arthur. It's so kind of you to say all of these things. We are all very fond of your mum and it's a pleasure to look after her.
I had visited 14 care homes locally before choosing Culwood for my Mother who is living with Alzheimer’s. Culwood really is a home from home rather than an institution. The team feels like a family and are amazing in their care and compassion for the residents. Mum settled very quickly and I have been impressed with the care given to her by the staff. Even after a significant decline in her Alzheimer’s, they have remained committed to giving her the best care possible.
Thank you very much for your lovely review of Culwood. We're so happy to hear how pleased you are with your Mum's care and that you chose us after visiting so many other places.
My mother settled into the home very quickly thanks largely to the kind, supportive staff. My family has been very impressed with the standard of care, the food, activities, accommodation and surroundings at Culwood. We feel we most definitely made the right choice having visited several homes before opting for a place for our mother here. She is very happy. Thank you for your continued good work.
Thank you for your very kind review. We're so pleased you are so happy with everything we're doing at Culwood for your Mum. It's a pleasure to look after such a lovely lady.
Daily activities, tasty food.
Good communication with family.
Thoughtful about my father's independence.
Supportive of our family and Dad's friends to enable visits safely over the summer and autumn.
Thank you very much for your very kind review. We're so pleased that your father is so happy here and that you also feel supported. It's a pleasure to have him at Culwood and have you visiting.
The staff are all caring and compassionate. They seem to genuinely care for my mum. This means everything to me as I cannot provide that care for her. To know she is safe and that her needs are being met in a kind and considerate way gives me peace of mind.
When I have had to talk about difficult things to do with my mum I have found the manager to be so easy to talk to. I feel they have gone the extra mile in the care of my mother and I will never forget that.
Thank you for your very kind review. I'm really pleased that you're so happy with your Mum's care. It's a real pleasure to look after such a lovely lady.
All the staff at Culwood House have been wonderful caring for my mother. They have been patient and understanding of her needs. They have been very supportive of her family and very welcoming to us all. They keep us informed of anything we need to know and have always treated us all as part of the Culwood family. They have done everything they possibly could do to support us through very difficult times, and my mother has felt so at home and happy about living there since she moved in. I love the little things they do that make special occasions memorable for the residents. Everything is clean and well cared for without being that awful institutional characterless environment. My mother likes the homeliness style of all the room and it is so nice she has her own paintings and things sound her in her room. I couldn’t bear her to be anywhere else it could never match the loving and happy home she has at Culwood.
Thank you for your very kind review. We're so pleased that you are so happy with your mum's care and appreciate Culwood's environment so much. It's so important that all the residents feel at home and we really love the fact she has her paintings on the wall for us all to enjoy every day. It's a pleasure to look after your lovely mum and have you visiting.
Exceptional care home providing a very high quality of service with a very caring attitude to residents. My mother has been here for the last year as now has Dementia. The staff are extremely patient with her and ensure she is involved in as much as possible in the home. I do not really know what I would do without Culwood House giving me the assurance that all my mum's needs are being met and she is always made to feel safe and loved.
Thank you for your very kind review. We're so happy that you're pleased with your mum's care. She's a lovely lady and it's a pleasure to look after her.
My mother has experienced a standard of care that we are extremely pleased with.
The staff have also supported my mother through a very significant bereavement in a sensitive and thoughtful way.
The team are extremely well led and there is a strong sense of working towards providing a happy and stimulating experience through a programme of activities and with close attention to the individual needs of residents.
As a family, we have felt welcomed and we are able to communicate with staff and my mother regularly.
Thank you for your very kind review. We're so pleased you're happy with your mum's care and feel she has been supported so well through her bereavement. She's a lovely lady and we're all very fond of her.
When Mum was able to she thoroughly enjoyed joining in with activities (especially the musical ones) and spending time with other residents in the lounge and conservatory. She’s had a number of memorable birthdays here, including last years during lockdown. Culwood provided a wonderful afternoon tea in their summerhouse for Mum, my husband and myself.
I would unreservedly recommend Culwood to others looking for a warm, welcoming care home and feel very grateful for everything they have done for Mum over the last five years.
Thank you so much for your very kind review. We also feel fortunate to have looked after your lovely Mum for so many years at Culwood. I will always think of her when we play Il Divo and Abba at Culwood. The chef also has her delicious trifle recipe which she kindly shared with him when she still...
This is a beautiful care home with dedicated staff. My mother has been here for quite a few years now and has had the best care one could wish for. The staff are very patient and kind, even when Mum can be a bit difficult. I could not have found a better home for her. The house and grounds are lovely and I know the food is excellent. Just wish I could stop by for lunch and join Mum but lack of time sometimes gets in the way.
Thank you very much for your very kind review, Susan. I'm so pleased you are happy with your mum's care. We are all very fond of her as you know. You are welcome to join her for lunch in the garden any time you're visiting.
I have been very happy with the care given to my mother, she is treated with dignity and given care and support when needed. The home is always spotlessly clean. She has a beautiful garden also to sit out in the summer. The food is homemade and wholesome.
Thank you for your kind words SP. I’m so pleased you are happy with the care your Mother receives.
This is my first year here and I feel I have settled very well overall considering I have been on my own for over forty years. Therefore I am more than happy to spend time on my own. The staff understand this. I have no complaints whatsoever and know I need a care home as I struggle to remember things.
We have had over two years of experience with Culwood House and cannot speak highly enough of the manager and her team. Two of my father's cousins had no children so we helped firstly, the older one into Culwood House, but sadly after 18 months there, she passed away aged 93. By then the younger one was struggling with Alzheimer's and we had no hesitation in placing her there as well.
Thank you for your very kind words and review of Culwood Huse. I am so pleased that you're happy with the care we're providing. We feel fortunate to have looked after two members of your family.
Culwood House is a relaxing atmosphere and comfortable environment, run by caring and professional and welcoming staff. I have been hugely impressed by how they've looked after my father.
Thank you very much for your very kind review. I'm so pleased that you are happy with the care that your father receives here and that you enjoy the environment.
I have settled in very well here. The staff are always kind and helpful and always try to accommodate my needs. There are a range of activities and trips which I can participate in. I particularly like the knitting sessions and the visits from the magician. I feel safe and healthy.
Thank you for your lovely review. I'm so pleased the staff are kind and helpful and that you enjoy the activities. It's great that you feel safe and healthy too.
His room, however, is very small and if there is a single drawback to his quality of life it is the overly constricted space.
Thank you for your review of Culwood. I'm glad that you think that the care is of a high level and that the staff are excellent. That's always lovely to hear. We know that your father needs a larger room, but unfortunately, there hasn't been one available which I realise is frustrating for him....
The lunches are ok but the evening meal is inadequate and could be improved by being a cooked meal. I do enjoy talking to the staff, but wish there was greater opportunity for conversation with other residents at mealtimes. I enjoy the poetry activity but feel there could be more things like that.
Thank you for your constructive feedback MN. I’m sorry to hear you don’t feel the evening meals are adequate. You are always able to ask for more or an alternative to the published weekly menu. I hope you will feel confident to come to next month’s resident forum with some ideas of what you would...
Friendly and efficient staff. Homely atmosphere. Lovely garden to enjoy.
Thank you for your very kind review. I’m so glad you enjoy the garden when you visit.
I have been here for just over a year and have been made to feel very welcome. The care I am provided with is very good and the staff are really kind and patient. The home is very well run and the cleanliness is excellent. Whenever there has been an issue it has been dealt with promptly in an efficient and caring way.
Thank you very much for your very kind review JK. I'm so pleased that you are happy here and that the staff are kind and patient. Best wishes Rachel
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Culwood House Residential Care Home.
There are no upcoming events for Culwood House Residential Care Home.
Awards / Recognitions (4)
- 24 Jun 2024Recipient: Culwood House Residential Care Home
- 20 Sep 2023Recipient: Culwood House Residential Care Home
- 02 May 2018Recipient: Culwood House Residential Care Home
Accreditations
There are no accreditations posted yet for Culwood House Residential Care Home.
Meet the Team (1)

Rachel Elton-Jones is responsible for the overall management of Culwood House and its employees and has been working at Culwood House since 2008. She is Anita Larkin’s daughter and grew up in Culwood House’s sister care home, White Hill House, from the age of six. Before working at Culwood House she worked for Morgan Stanley in Canary Wharf for 8 years and prior to that she worked for Willis in the City for 4 years. Rachel holds a QCF level 5 diploma in health and social care, an ILM leadership and management award and a BA hons degree in Modern Languages and European studies. She undertakes training on a regular basis to keep her knowledge and skills up to date. She is a member of the Skills for Care registered managers’ network, the My Home Life initiative and the Bucks registered managers’ network which helps her to keep abreast of changes within the sector. Rachel is supported by a fantastic team at Culwood House which consists of three team leaders, an administration manager, care assistants, chefs and housekeeping staff.
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