Culwood House Residential Care Home

130 Lye Green Road, Chesham HP5 3NH
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9.9 51 Reviews
  • Culwood House Residential Care Home, Chesham
Culwood House is a residential care home in Chesham, Buckinghamshire. It has been a family established and managed care home since 1988.

The home offers accommodation for up to 19 residents, with the larger rooms being available for couples. This smaller size provides a warm and friendly environment for residents, visitors and staff alike.

All the bedrooms are en-suite and residents have access to a communal lounge, a large dining room and conservatory as well as a large flat garden and two summerhouses.

Culwood House complies with the required standards for residential care and has an overall CQC ‘good’ rating (March 2019) and a 5 star food safety hygiene rating (April 2023).
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Care Provided by Culwood House Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1650
  • Self-Funded Residential Dementia Care: £1350 – £1650
  • RESPITE Self-Funded Residential Care: £1350 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1650

Included in fees:-
24 hour staff on duty
Support with personal care
In house activities programme
Laundry
Meals & Refreshments (including visitors free of charge)
Utilities
General maintenance


Excluded in fees:-
Chiropody
Hairdressing
Newspapers/Magazines
Continence products not supplied through NHS
Staff time for trips to medical appointments
Occasional charges for trips outside of the home i.e. theatre

These prices are only a guideline, please contact Culwood House Residential Care Home to find out the exact price for your requirements.

Contact Culwood House Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Culwood House Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Culwood House Ltd

Person in charge

  • Rachel Elton-Jones (Registered Manager and Director)

Local Authority / Social Services

Admission Criteria

  • Self referral, Medical professional referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (15)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors welcome at any time of day or night, but kindly phone if visiting after 10pm at night. Please see website for full details of visiting or call the home.

Parking

  • Front drive and unrestricted parking available on the road outside the house.

Culwood House Residential Care Home Reviews (51)

9.9

Culwood House Residential Care Home has a Review Score of 9.9 (9.853) out of 10, based on 14 reviews in the last 2 years.
Over all time Culwood House Residential Care Home has 51 reviews.

Overall Experience
  • 45
  • 5
  • 1
  • 0
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Date Published
  • 51
  • 2
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  • 14
  • 37
Reviewer Connection to Culwood House Residential Care Home
  • 19
  • 11
  • 8
  • 3
  • 2
  • 1
  • 1
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  • 1
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Total of 51, showing 41-51
Review from Robert C (Brother of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From what I have seen at first hand, the care my sister received by all staff was excellent on all counts.
Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your review of Culwood. Best wishes Rachel.

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Review from B S (Wife of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you walk into Culwood you feel like you are in a proper home. Everywhere is beautifully decked with flowers, plants and collectable items. The management and staff are welcoming and work together as a team - caring, cooking, cleaning, admin and anything else that keeps the house running
efficiently. It is a pleasure to visit and I cannot praise the staff enough. And - the most important thing - my husband is happy and well cared for.
Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your lovely review, B S. I'm so pleased you appreciate the environment and the staff.

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Review from Joanne S (Daughter of Resident) published on 29 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Culwood for just over a year, having lived independently before a short but significant illness. She is very well in the main, however, her physical dexterity and confidence were impacted by her illness resulting in her move to Culwood. The staff are amazing in supporting her rehabilitation
and they have helped to develop her confidence to do more things each day. All of the team are friendly and welcoming and put the residents at the heart of everything they do. Nothing appears to be too much trouble: from a choc ice on a hot day to a listening ear. There are a wide range of activities so residents are mentally and physically stretched, should they wish to join in, ranging from trips on a canal boat, art lessons and 'Knit and Natter'- Mum's favourite! The menus are varied and residents are encouraged to request their favourite foods to feature on the ever-changing menu. Culwood is amazing. The team are terrific and I feel blessed to have found somewhere so lovely for mum!
Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you so much for your very lovely review, Joanne. I'm so pleased that you and your Mum are happy and that the activities and food are enjoyed.

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Review from J S (Son of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Culwood House on numerous occasions since my mother became a resident in January and can honestly say that she is always very well looked after. The care home has a warm and friendly atmosphere which is entirely down to the excellent staff, all of whom my mother likes. Having been increasingly
concerned for my mother's wellbeing over the last 4 years, it is extremely comforting to know that she is now well cared for and safe at Culwood House.
Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your kind review of Culwood House, J S. I'm really pleased that your Mum has settled in so well and likes the staff so much.

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Review from Roger P (Husband of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I researched several care homes before choosing Culwood House. Without a doubt, the quality of the accommodation and staff is superior to any others we looked at. I liked the fact that there is a family feeling between staff.
Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much Roger for your kind review of Culwood House.

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Review from L S (Niece of Resident) published on 21 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt settled in well and all staff have been helpful and welcoming. Staff were given a training course to better facilitate and understand her condition. Culwood had such a homely atmosphere that we felt she would be able to settle more quickly. She loves the garden and the access to it. The fact
that meals, especially during warm weather, can be eaten outside or in, at residents individual choosing, gives the home a more relaxed feel. The staff are always attentive and take time with the residents and their differing personalities. Choosing Culwood was definitely the right decision due mainly to the staff and homely atmosphere.
Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your very kind review. I’m so pleased that your aunt continues to enjoy the garden and general environment at Culwood.

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Review from Helen L (Daughter of Resident) published on 11 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was in Culwood House Residential Care Home for over 3 years, and it was a great comfort and reassurance to know how well she was looked after. The staff were so caring, kind and patient. Always quick to call for medical advice.
Culwood House is very cosy and clean, with a homely atmosphere,
lovely conservatory and beautiful garden.
Our family were always made very welcome when visiting and were always provided with drinks and delicious lunches when required.
Thanks to all for everything.
Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your kind review, Helen. Your Mum was a lovely lady and we miss looking after her. I hope you will continue to pop in for meals and drinks when you're in the area.

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Review from John S (Son of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father stayed at Culwood for just over a year. He moved there around the end of January 2016 and passed away in March of this year. Throughout his stay, he was well looked after by the staff who were diligent and thoughtful.
The standards of care were high and the team did a good job of understanding
and dealing with his specialist needs.
Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your kind review of Culwood House, John.

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Review from Peter P (Resident) assisted by family/friend published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family can't praise the home enough. They deal with my father's needs extremely well. The carers are sympathetic, caring and kind. The food is good and the residents are entertained and kept active. It's a wonderful, wonderful place!
Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your very lovely review. We're so pleased you enjoy living at Culwood.

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Review from Camilla B (Daughter of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about Culwood House Residential Care Home for the Elderly from the caring staff, to the beautifully kept rooms, the delicious home cooked food, the Easter egg hunt and the respect when my mother has been shown could not be improved upon it. It truly is a home from home and I visited many
before coming across Culwood House Residential Care Home for the Elderly. I would not let my mother stay anywhere else!
Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your very kind review Camilla. We miss looking after your Mum. She was a lovely lady.

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Review from Christina A (Daughter of Resident) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Culwood House for 2 and a half years. She has good mental capacity but suffers from osteoporosis and needs a lot of physical support. The care and affection she receives is outstanding.
I have recommended Culwood House to friends who now have parents living there too!
The
standard of upkeep and maintenance of the home is excellent. I am made to feel so welcome there too, and I actually often try to put my own house key in the front door!
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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Culwood House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Culwood House Residential Care Home is calculated as follows: ( (141 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 163 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Culwood House Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Rachel

Rachel Elton-Jones

Job Title: Registered Manager Joined: 2008

Rachel Elton-Jones is responsible for the overall management of Culwood House and its employees and has been working at Culwood House since 2008. She is Anita Larkin’s daughter and grew up in Culwood House’s sister care home, White Hill House, from the age of six. Before working at Culwood House she worked for Morgan Stanley in Canary Wharf for 8 years and prior to that she worked for Willis in the City for 4 years. Rachel holds a QCF level 5 diploma in health and social care, an ILM leadership and management award and a BA hons degree in Modern Languages and European studies. She undertakes training on a regular basis to keep her knowledge and skills up to date. She is a member of the Skills for Care registered managers’ network, the My Home Life initiative and the Bucks registered managers’ network which helps her to keep abreast of changes within the sector. Rachel is supported by a fantastic team at Culwood House which consists of three team leaders, an administration manager, care assistants, chefs and housekeeping staff.

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