Excelcare Dovecote Manor

My father is very well catered for in Dovecote Manor, he's always clean and tidy, never smells of urine even though he's incontinent, everybody from the dinner ladies or men to the management help him or chat with him even though they are very busy doing their jobs. Nothing is too much trouble which puts my mind at rest without worrying about my father. Top marks for a top place!

As my wife and I live some distance from the home and can only visit weekly we are kept updated on her progress ensuring that we know she is living in a safe, warm and caring environment.

The family came to celebrate their Mum's (nan's/mother-in-law's) birthday. The staff at Dovecote Manor could not have been more obliging and helpful. The birthday cake was special and we all had a share. The presents and clothes were of good quality and were well received. The wonderful staff went above and beyond anything the family could have expected. Birthday decorations, balloons, banners and cards were all first-class. Thanks again for a great day. I know my mother-in-law loved every moment.

I am happy with all of my care.

I hope they don’t mind but I took one of the cards as I left as I couldn’t leave without sharing how amazing my visit was. I smiled all the way home and can rest easy knowing my aunt is so well looked after.

What a great Jubilee party it was at Dovecote Manor. The staff did an amazing job and you could see the joy it brought to the residents, families and staff. A chance to use the lovely garden area - roll on the next event.

Since Mum entered Dovecote Manor in December 2021, she has thrived and has nothing but great things to say about the care she receives. The staff are amazing and the manager clearly knows how a good care home should be run. She always has clean clothes, is stimulated by all the activities and has put on weight. Mostly, she is calm and happy to which I couldn't ask for much more! An amazing team!

Everyone is so friendly. The carers are amazing and the office staff and managers are so informative and understanding.

I've listed myself as husband, although in reality we are divorced, but still close. My ex-wife thinks that we are still married. Since being welcomed at Dovecote towards the end of 2021, she has settled very well, is as contented as she can be and no longer asks when she is going home. For her, acceptance of change is a big step. Care is not only being cared for but being cared about and a feeling of safety, both for the resident and for the family. The entire team are professional, kind and true carers. Clearly, Dovecote is well managed and this filters through to every aspect of the care provided. Their approach to safety during the pandemic has been excellent.

A very welcoming home where the focus is clearly on the residents, their needs and preferences. Whilst the care provided has to be personal it is always carried out with the dignity of the resident in mind. Excellent relationships with relatives of the residents are sought and maintained.

My father became a resident at Dovecote Manor in 2020 during the pandemic. This was a very difficult time for our family to realise that he was no longer able to be at home, but everyone at Dovecote made the transition so easy. Since then Dad has settled well. All the staff are so friendly and helpful. It's so good to know that Dad is being looked after so well and is safe.

The last two years have been difficult and it has been hard not to see my husband. I visited today and found him in good spirits although quite frail. He is full of praise for the care he gets and I found him content. The manager, especially, is his favourite and they enjoy good banter. The team are amazing and supportive. I just need to sort out a new mobile for him.

I visited a friend of mine in the care home last week. She looked so well and the carers were very friendly and reassuring. My friend is gluten-free like me and she said the home were really accommodating and the food was lovely. Thank you also to one member of staff who made me feel very welcome.

Why when I pay nearly £5000 a month do I have to pay for toothpaste and shampoo? I am very happy that my husband is in the care of Dovecote staff, they are always helpful and caring.

Difficult in Covid times. Why when spending £1000+ per week do we need to provide shower gel? Needs a haircut, not always shaved daily. The staff are generally very good and helpful.

She has gained weight, made friends and was chatting to us in her lovely bedroom. The care staff are amazing, and they have made such a difference in her life. She said she felt safe there and talked about the carers in such an endearing way.

This home looks after my husband extremely well. He refers to the carers as 'my ladies'. He is so happy when I visit. He is well cared for, I am so happy with the service I highly recommend this care home.

Since becoming a resident at Dovecote his health and well-being have improved greatly with him gaining weight and becoming very settled at this wonderful home. The staff are very friendly and supportive to both residents and family.

She has gained weight and despite her dementia seems to be making some friends there which has not happened in previous homes. Her room is beautiful and we were allowed to bring in some of her things. You are all amazing. Thank you.

We celebrated my grandmother's 100th birthday yesterday. Despite the restrictions due to Covid-19, the team at Dovecote Manor Care Home ensured we were able to mark this monumental occasion as a family in the garden. Nannie was made to feel extra special and so much thought went in from the team - even ensuring her nails were painted and hair done for the party. Thank you for a wonderful day!