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- Ardtully Retirement Residence care home

The staff are friendly, caring and very professional.H P(Friend of Resident/Service User)



The staff are friendly, caring and very professional.H P(Friend of Resident/Service User)



Ardtully Retirement Residence is a charming care home located in the picturesque town of Ingatestone. With a capacity of 22 beds, this residence caters to individuals over the age of 65, providing a warm and welcoming environment for residents to call home. The care home offers personalised care and support services to meet the unique needs of each individual, ensuring their comfort and well-being. With a focus on creating a...
Care Provided by Ardtully Retirement Residence
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 26 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to care needs.
The price(s) shown are provided by the care home. Contact Ardtully Retirement Residence for full pricing details and T&Cs.
Contact Ardtully Retirement Residence to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Premium Care Group
- Private Owned
Person in charge
- Merjury Clavadetscher(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1998
- Number of floors: 3
Room Information
- Single Rooms (22)
- Couples/Companion Rooms (2)
Ardtully Retirement Residence Reviews (103)
Ardtully Retirement Residence has a Review Score of 10 (9.979) out of 10, based on 57 reviews in the last 2 years.
Over all time Ardtully Retirement Residence has 103 reviews.
I booked into Ardtully Residence for 10 days of respite care following a hip operation. I was pleased to be shown to a large, bright room with TV, toilet and washing facilities. Being tired after surgery I decided to take meals in my room and was pleased to have a choice for each meal. The staff of all ages were kind, thoughtful and responded when I asked for help - without question. This was particularly kind during the night hours and when I need personal assistance. There was a nice warm atmosphere in the home and it was obvious that the staff enjoyed their work.
We are delighted that you enjoyed your stay with us and hope you will stay with us again in the future.
I was so looked after and extremely grateful to everyone for the care shown to me. Thank you to all.
We appreciate your feedback Brian and are very happy that you enjoyed your stay with us.
Ardtully Retirement Residence sets the standard for care and trust in its sector. Management and staff are dedicated to the well-being of its residents. Other than provide your loved one with a home from home environment they also keep you informed. Due to the pandemic, they have taken every precaution necessary to maintain a safe environment, yet still, have the time to take calls and keep you in touch with the person in care. First-class, in what are challenging times for all of us.
Thank you so much for your review it means so much to have your confidence in our service.
A home from home. Excellent, caring staff in a very warm and homely environment.
Thank you Kate for your kind review we will let our staff know how much you appreciate them.
The home is small and homely. The staff are friendly, caring and very professional. Individual needs are catered for as far as possible. It is always very clean, bedding and clothing changed daily. There are various activities to be enjoyed. The staff have been incredible during the Corona Virus pandemic and the residents safe and well.
Thank you so much for your lovely review that I will share with all our staff.
At this very difficult time for all care homes, their residents and the families of residents and carers, I must commend Ardtully for keeping everyone in their care, free from Covid19, as far as I know. I fully understand why I have not been able to visit my husband since March, but it has been so very hard. I have seen him only twice and that was from outside his window. Heartbreaking!
Thank you so much for your positive review. We will continue to do everything we can to keep our home, our residents and our staff safe.
Overall I feel the home did not offer the most suitable environment for end of life care for my husband. There were great inconsistencies in the quality of staffing abilities offered. My first desire to move him to a hospice or dedicated nursing home, would in hindsight, have been preferable. I found in particular, one of the most senior staff to be hugely inconsistent with his advice and quite frankly at times less than a hundred per cent truthful. The room itself was shabby and I was unhappy with the cleanliness. Dirty used tissues left on the floor for over a week. The carpet not vacuumed for days and towels not replaced in the bathroom.
We are sorry that Ardtully Retirement Residence fell short of your expectation. Thank you for taking the time to feedback on areas where you felt we could have done better. We will review our service with your comments in mind so that we can make any improvements to the care and support provided to our residents and their families. Our thoughts are with you at this very sad and difficult time.
The staff are very resourceful and keep the residents happy, even during the covid lockdown.
The building, rooms, common areas and gardens are very conclusive to happy residents.
Thank you so much for your lovely feedback, I will share your comments with our staff.
Cannot fault the care and consideration during this difficult period, and during normal operating times.
Thank you for your review this supports us to continue to improve the service we offer.
Staff lovely - residents always seem happy.
Activities all very good - keeps them occupied.
Thank you for your comments I will pass this on to the staff at Ardtully.
My friend's mother goes into Ardtully Ingatestone for respite and I visit her whilst there. I have always been treated with respect from the staff; the place looks clean and tidy and it has a friendly atmosphere.
Thank you for posting such a positive review. It is always lovely to have feedback.
The services are not provided properly in the house.
Thank you for your feedback. Let's chat about the things that are not working properly and see if we can make some improvements.
My friend has been at Ardtully for a few years now, she is always happy when I visit her. Good comments, I would really recommend it.
Thank you for recommending us! I will share your positive comments with our staff and residents.
My godmother has been the most relaxed and content since she has been at Ardtully Retirement home - at our last visit, she was brighter and sparkier than our previous visit. Thank you for looking after her. She is better for being in your care.
Thank you so much for your comments we delighted that your godmother is happy living at Ardtully
My mum has been in Ardtully Retirement Residence for 2 years after falling and breaking her hip and neck. In all that time I have found the staff friendly, professional and well trained and who will always offer to help. My mum feels at home in Ardtully and I would highly recommend it.
Thank you so much for your kind comments and recommendation. I will share your review with our staff and residents as it is always lovely to hear that our residents are happy and that they feel at home.
Yes, the home is very well run and organised.
Thank you for your positive review I will be sure to pass your kind comments on to our staff.
My mum has dementia and all her needs are being catered for and she doesn't seem to be stressed, she is actually calm and relaxed due to the care she is receiving.
Thank you for such a lovely review. We are so please that your Mum has settled in so well.
Overall pleased with the care my mum receives as a resident. The staff and manager are very kind and when something needs doing it is carried out. In the last couple of years, the friendly atmosphere has changed as the result of some personal leaving who gave a more friendly approach to the home, this is why the home was chosen in the first place.
May I take this opportunity to mention about some simple changes which may be helpful to residents.
- Having satellite TV in the main lounge would give residents more choice of what to watch - concerts etc. The TV is just put on every day with the same programmes. If the carers could spend a little bit of time finding something of interest this may be useful.
- Sometimes offering hot chocolate or nice milky coffees when serving teas and coffee would be nice for residents.
- Staff sitting down with residents and having a little conversation a lot more.
- Better quality of food.
- Trying things like robotic cats for dementia patients who used to have pets.
Thank you for your review and thoughts on our service. We are always open to suggestions to improve our service and I will discuss your ideas and feedback with our residents, carers and kitchen staff.
Very caring and attentive staff.
Thank you for your lovely review and comments.
As a family, we are very pleased with my relatives care/treatment and how she is treated with kindness and care. The staff are always kind, happy and understanding which we are so grateful of how they keep her in a loving, respectful environment. The only sad thing is how much the price is for private care but I know this is out of the caring environment hands. Thank you to all the staff for looking after her so well.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (1)
- 28 Jun 2026
Premium Care Group is delighted to celebrate the remarkable achievement of Daisy, who has been named the winner of the Community Award at the Child of Sussex Awards 2026. Daisy...
- 18 Mar 2026
Staff and residents from Premium Care Group enjoyed a wonderful afternoon at the Dementia “Time for a Cuppa” event held at Chelmsford City Racecourse yesterday, showing their support for people...
- 19 Feb 2026
Doreen from Ardtully Care Home enjoyed a truly special day with a trip to the ballet in Chelmsford to see Sleeping Beauty, supported by the caring team at Ardtully. This...
- 01 Aug 2026Organiser: Ardtully Retirement Residence
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Ardtully Retirement Residence
- 30 Jan 2026Recipient: Premium Care Group
- 31 Jan 2025Recipient: Premium Care Group
Meet the Team (12)

Having been with the company for 2 years, Merjury started as a senior and quickly progressed to the role of team manager. With the support of an exceptional team, Merjury then became the deputy manager and is now proudly serving as the home manager of Ardtully care home.
For Merjury, Ardtully is not just a workplace, but a home. The residents have become an extended family, and the care home is a warm and welcoming environment where everyone feels like they belong. Merjury firmly believes in the concept of "home to home" - where residents are embraced as part of the family.
Merjury's goal is to ensure that every resident receives the highest quality of care and feels happy and content in their home. Alongside this, Merjury also prioritizes the well-being of the staff, creating a positive and supportive work environment.
Merjury's favourite motto is "Let your smile change the world but don't let the world change your smile." This reflects Merjury's positive and optimistic outlook on life and the belief that a simple smile can make a significant difference in the lives of others.

Mercy Kanduru brings over 20 years of experience in the healthcare sector to her role as Team Leader at Ardtully. Her passion for care was sparked by a genuine desire to spread happiness and make a positive difference in people’s lives.
Mercy finds working in care immensely rewarding, as it offers a unique opportunity to enrich the lives of residents through compassion, dedication, and meaningful connections.
A proud wife and mother of two wonderful children, a son and a daughter, Mercy is known for her hardworking and enthusiastic nature. She is caring, responsible, and thrives under pressure, always ensuring high standards are met while maintaining a warm and supportive approach.

Originally from Lancashire, Alison moved to London to work as an advertising photographic model with a London agency before starting a family. While raising her two daughters, she also cared for her mother and worked as a teaching assistant—roles that nurtured her compassion and dedication to helping others.
During the COVID-19 pandemic, Alison transitioned into the care sector, taking on the role of Lifestyle Lead Coordinator for two years. She later moved into administration, where her warm personality and organisational skills truly shine.
Alison loves that no two days in care are the same. She finds real joy in meeting residents, getting to know them personally, and hearing the incredible stories they have to share.

Andrew is a valued addition to the catering team at Ardtully, bringing a clear enhancement to the menu with fresh, nutritious meals that residents eagerly look forward to each day.
The presentation of his dishes is consistently of the highest standard.
He demonstrates remarkable patience and kindness toward all residents, taking the time to listen carefully to their preferences while maintaining a positive attitude at all times.
Outside of work, Andrew enjoys spending time with his wife, three children and dog. He loves playing badminton, trips to the cinema and trying new recipes.

Alison Innocent joined Ardtully as our Lifestyle Manager two years ago, bringing with her a wealth of experience and a genuine passion for supporting others. Prior to this role, Alison dedicated 18 years as a Higher Level Teaching Assistant at a local school in Chadwell Heath, Brentwood, where she made a lasting impact on the lives of children and their families.
Now at Ardtully, Alison brings the same warmth, energy, and dedication to enriching the daily lives of our residents. Her focus is on creating engaging, meaningful activities that promote wellbeing, joy, and a sense of community.
Alison lives locally in Hutton with her husband and two wonderful children. A devoted wife and mother, her family means everything to her, and she brings that same sense of care and connection into her work every day.

Dave has had varied careers, one of which was a London taxi driver for 16 years, gaining many skills along the way. He has been Head facilitator at Ardtully for a year and uses his many talents in all different departments in the home: garden, housekeeping, catering, ordering supplies etc. dealing with many of the unseen jobs that keep Ardtully running so smoothly every day. Dave is wonderful and kind to all the residents, and they all enjoy his company. Dave lives locally and is a family man with two children. He is very active and goes to the gym, loves sports and plays golf.

Not only is Victor an efficient and skilled maintenance person, but he also brings warmth into the home.
He always has a lovely smile and a kind word for residents, and he is passionate about caring for them.
Victor takes the time to stop and chat with residents, even on his busiest days.
His hobbies include gaming and reading to relax, as well as jogging and swimming to keep himself strong and healthy.

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.
For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.
Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.
Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.
Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.
She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

With over 30 years of experience in the care sector, Kate has built an extensive and varied career, holding roles ranging from domiciliary care to Deputy Care Manager. She also spent many years as an Administrator, where her wealth of knowledge, dedication, and unwavering support made her an invaluable member of the team.
Kate's passion for elderly care is at the heart of everything she does. She thrives in the centre of the home, maintaining close relationships with both residents and colleagues and ensuring that compassion and quality remain at the forefront of every interaction.
A strong advocate for community engagement, Kate is passionate about meeting new people, building meaningful relationships, and making a genuine difference in the lives of others. She takes great pride in supporting homes across Premium Care Group, always happy to share her expertise and contribute wherever she is needed.
Most recently, Kate served as Group Community Engagement Manager for Premium Care Group, a role she was immensely proud to hold. In July 2026, she was promoted to Head of Marketing, where she continues to champion connection, compassion, and innovation across the organisation. Kate is excited to build on this new chapter, driving the company's marketing strategy while continuing to make a positive impact for residents, families, colleagues, and the wider community.
Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she cherishes quality time outdoors with her two children, Josh and Daisy, and enjoys making lasting memories with her family and loved ones.

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.
In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.
Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Daisy is an 11-year-old community champion who has been visiting The Anchorage care home since she was a toddler. A few years ago, she created Through the Eyes of a Child, a heartfelt initiative designed to capture children’s honest reflections on their experiences of visiting the care home, helping staff and residents see the environment through a child’s perspective.
What began as a simple idea has grown into a meaningful programme that fosters intergenerational connections. Daisy encourages children from local schools to visit the home, building friendships with residents and taking part in activities, events, and outings. She has also developed feedback forms to ensure children’s voices are heard and valued.
Over the past year, Daisy’s compassion and dedication have been widely recognised. She has received a Champions of Care Special Recognition Award from Person Centred Software, the Community Cup from her school for her empathy and service, and the Saxon Weald Local Community Youth Winner Award for her outstanding contribution to the care home and wider community. She is also due to join the PDCCA Volunteer Friends Scheme in the New Year.
Now beginning to share Through the Eyes of a Child with other care homes across the group, Daisy continues to lead with kindness, empathy, and maturity beyond her years, proving that age is no barrier to making a meaningful difference.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ardtully Retirement Residence to verify any information. View our terms and conditions. Ardtully Retirement Residence has an Enhanced Service -more info.
