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- Ardtully Retirement Residence care home

The staff are friendly, caring and very professional.H P(Friend of Resident/Service User)



The staff are friendly, caring and very professional.H P(Friend of Resident/Service User)



Ardtully Retirement Residence is a charming care home located in the picturesque town of Ingatestone. With a capacity of 22 beds, this residence caters to individuals over the age of 65, providing a warm and welcoming environment for residents to call home. The care home offers personalised care and support services to meet the unique needs of each individual, ensuring their comfort and well-being. With a focus on creating a...
Care Provided by Ardtully Retirement Residence
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 26 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to care needs.
The price(s) shown are provided by the care home. Contact Ardtully Retirement Residence for full pricing details and T&Cs.
Contact Ardtully Retirement Residence to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Premium Care Group
- Private Owned
Person in charge
- Merjury Clavadetscher(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1998
- Number of floors: 3
Room Information
- Single Rooms (22)
- Couples/Companion Rooms (2)
Ardtully Retirement Residence Reviews (103)
Ardtully Retirement Residence has a Review Score of 10 (9.979) out of 10, based on 57 reviews in the last 2 years.
Over all time Ardtully Retirement Residence has 103 reviews.
Mum is cared for in the best way possible by every single member of staff. When visiting I am always made to feel welcome and are always approachable to deal with anything we need or want doing. I feel reassured that she is in the best hands possible if anything were to happen.
Thank you very much for your kind review, we are so blessed to have Mum as part of our family and to welcome you and your family into the home
Excellent carers, facilities and activities.
Thank you very much for your kind words and positive review. We are very blessed.
Mum and Dad have settled into the care home nicely. The staff have been wonderful! The food is good and the care Mum and Dad have received has been excellent.
We love having Mum and Daddy here, we enjoy having Daddy taking part in activities and we have a waiting list of visitors visiting Mum all the ladies are always excited to visit Mum and chat, which Mum enjoys as well.
Every effort has been made to make them happy and comfortable.
They have settled in very quickly.
We would 100% recommend Ardtully.
We are blessed to have Mum and Dad here at Ardtully. It is a pleasure to see them laugh and sing together after 61 years, we love to hear all their beautiful stories. You are lucky to have such a special family and we look forward to seeing you all, each time you visit.
It is very pleasant staying here, very comfortable.
Thank you so much for sharing your feedback. We are always working to meet all resident needs, so we are very pleased that you are comfortable and happy with our facilities.
What I cannot get my head around is, that to get care in this home you have to pay a month’s care as a deposit, more often than not, people have to make difficult decisions to place loved ones into care homes from them to live their last years of their life, so why on earth are you asking for nearly £6000 deposit in which is never going to get returned. Unfortunately, our family has no choice but to move their mum due to you being greedy and putting the price of care up and now you are refusing to pay the deposit back! Which is to go toward the cost of her care. Shame on you withholding a lady with dementia's money, who worked her whole life for what she has and she sadly doesn’t have the capacity to defend herself.
We are sorry to hear about your concerns regarding the fees and deposit at our care home. We want to clarify that all fees, details of deposit and terms are clearly outlined in our residents' contracts which are agreed and signed prior to admission to one of our care homes, we endeavour to be...
Food is amazing, and Father was not wanting to be there but now loves it.
Couldn't be any more helpful, and welcome at any time of the day and not restricted to how many people either.
It is a pleasure having Dad here. He brightens our day with his stories and experiences. He is lucky to have such a kind and caring family that come and visit and support him so often. We are one big happy family.
The care my father receives here is faultless. He has never been happier; it is wonderful to see him constantly smiling. The staff go out of their way to ensure all resident's needs are met in full. The home has a real family atmosphere, activities and occasional trips out to keep residents stimulated. Keep up your wonderful work. Thank you, team Ardtully.
Thank you so much for your kind review. Your father keeps us smiling as much as we keep him smiling. It is a pleasure to have him with us.
The food is good.
Everyone is very friendly.
Its smashing to have you with us.
Ardtully Retirement Residence is a very welcoming retirement residence. It's management and day-to-day operation have improved vastly since it was taken over by the present owners.
Thank you very much for your kind review. We are working hard to ensure that all aspects of the home are improved and that all residents and their families see the benefit of these. I am very pleased that you can see the improvements that we are making.
All staff are great and keep relatives informed via Facebook.
Very good activities.
Thank you so much for your kind review. It means alot to us here at Ardtully to know that you and your family are happy with the care that we provide.
Takes a lot of pressure off me and my family. They're great.
Thank you so much for your lovely review. It is a pleasure to care for your family member, and always lovely to see you when you visit.
I love living at Ardtully, where the carers are wonderful; they are there for every help I need. We are regularly taken on trips and have lots of activities to fill our day.
We love you living here. Thank you for such a lovely review.
All the staff are fantastic and look after my mum with so much care. They will do anything for her ad she is so happy to be a resident, the staff are always friendly towards me and her friends that visit her. I'm so glad I found Ardtully, as my main concern was that my mum was happy and looked after. I couldn't have wished for a better place for her to see her remaining years in.
Thank you so much for your kind review. It is a pleasure to care for your mum and to know that she is happy means everything to us.
Mum initially came to Ardtully for two week respite after being discharged from hospital too early following breaking her hip. She suffers from Alzheimer's and wasn't coping well at home. She initially wasn't happy moving into the care home but is now happy and settled and I think it's a lovely environment for her having other people around. All the staff are lovely and very welcoming whatever time you visit and they are always organising activities and trips into town.
Thank you so much for your lovely review. It means so much to us that your mum feels settled and she is very much a part of the Ardtully family.
Every time I come I'm never disappointed. Clean and tidy, very welcoming. Since my relative settled down they seem calm and happy. The staff are very caring and I notice they go over and above their job. It's a pleasure to visit.
Thank you so much for your kind review. We always strive to ensure that our residents are happy and well cared for at all times. It is always a pleasure to see you visit.
My brother-in-law has recently moved to Ardtully and is settling in well. He has very good care and relates well to the staff with various activities provided. The food is varied and the routine is suitable to his needs, outings are provided and there are opportunities to make local contacts in the community.
Thank you very much for your kind review, it is a pleasure to have your brother-in-law with us.
I was discharged from the hospital on 08/02/23 and came to the care home where I had a fantastic reception and was escorted all the way to the dining table. Then every care was taken to escort me up to my room which was clean and tidy and the manager explained everything in a clear and concise way. I came home after 11 days where I was treated very nicely all along.
Thank you so much for your kind review. It was a pleasure having you with us.
My mother's care with Ardtully was exceptional. The staff were warm and very professional. My mother had dementia and her condition could leave her feeling vulnerable. The staff consistently kept her calm and safe. I could not have wished for a more homely and warm environment for my mother to spend her final days.
Thank you so much for your lovely review. It was a pleasure to have cared for your mum.
The resident was made very welcome, she had a lovely room, all set up for her needs. All the staff were more than helpful, friendly, couldn't do enough for her. She was treated really well, everyone went over and above, not only for her but family/friends and carer. Thank you so much. You're all amazing.
Thank you so much for your lovely review. We are so pleased that the respite stay went well and that you were happy with the care that our team delivered. We strive to ensure that our residents are well cared for and that families feel equally as welcome here at Ardtully Retirement Residence. We look forward to seeing you all again when you need us.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (1)
- 28 Jun 2026
Premium Care Group is delighted to celebrate the remarkable achievement of Daisy, who has been named the winner of the Community Award at the Child of Sussex Awards 2026. Daisy...
- 18 Mar 2026
Staff and residents from Premium Care Group enjoyed a wonderful afternoon at the Dementia “Time for a Cuppa” event held at Chelmsford City Racecourse yesterday, showing their support for people...
- 19 Feb 2026
Doreen from Ardtully Care Home enjoyed a truly special day with a trip to the ballet in Chelmsford to see Sleeping Beauty, supported by the caring team at Ardtully. This...
- 01 Aug 2026Organiser: Ardtully Retirement Residence
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Ardtully Retirement Residence
- 30 Jan 2026Recipient: Premium Care Group
- 31 Jan 2025Recipient: Premium Care Group
Meet the Team (12)

Having been with the company for 2 years, Merjury started as a senior and quickly progressed to the role of team manager. With the support of an exceptional team, Merjury then became the deputy manager and is now proudly serving as the home manager of Ardtully care home.
For Merjury, Ardtully is not just a workplace, but a home. The residents have become an extended family, and the care home is a warm and welcoming environment where everyone feels like they belong. Merjury firmly believes in the concept of "home to home" - where residents are embraced as part of the family.
Merjury's goal is to ensure that every resident receives the highest quality of care and feels happy and content in their home. Alongside this, Merjury also prioritizes the well-being of the staff, creating a positive and supportive work environment.
Merjury's favourite motto is "Let your smile change the world but don't let the world change your smile." This reflects Merjury's positive and optimistic outlook on life and the belief that a simple smile can make a significant difference in the lives of others.

Mercy Kanduru brings over 20 years of experience in the healthcare sector to her role as Team Leader at Ardtully. Her passion for care was sparked by a genuine desire to spread happiness and make a positive difference in people’s lives.
Mercy finds working in care immensely rewarding, as it offers a unique opportunity to enrich the lives of residents through compassion, dedication, and meaningful connections.
A proud wife and mother of two wonderful children, a son and a daughter, Mercy is known for her hardworking and enthusiastic nature. She is caring, responsible, and thrives under pressure, always ensuring high standards are met while maintaining a warm and supportive approach.

Originally from Lancashire, Alison moved to London to work as an advertising photographic model with a London agency before starting a family. While raising her two daughters, she also cared for her mother and worked as a teaching assistant—roles that nurtured her compassion and dedication to helping others.
During the COVID-19 pandemic, Alison transitioned into the care sector, taking on the role of Lifestyle Lead Coordinator for two years. She later moved into administration, where her warm personality and organisational skills truly shine.
Alison loves that no two days in care are the same. She finds real joy in meeting residents, getting to know them personally, and hearing the incredible stories they have to share.

Andrew is a valued addition to the catering team at Ardtully, bringing a clear enhancement to the menu with fresh, nutritious meals that residents eagerly look forward to each day.
The presentation of his dishes is consistently of the highest standard.
He demonstrates remarkable patience and kindness toward all residents, taking the time to listen carefully to their preferences while maintaining a positive attitude at all times.
Outside of work, Andrew enjoys spending time with his wife, three children and dog. He loves playing badminton, trips to the cinema and trying new recipes.

Alison Innocent joined Ardtully as our Lifestyle Manager two years ago, bringing with her a wealth of experience and a genuine passion for supporting others. Prior to this role, Alison dedicated 18 years as a Higher Level Teaching Assistant at a local school in Chadwell Heath, Brentwood, where she made a lasting impact on the lives of children and their families.
Now at Ardtully, Alison brings the same warmth, energy, and dedication to enriching the daily lives of our residents. Her focus is on creating engaging, meaningful activities that promote wellbeing, joy, and a sense of community.
Alison lives locally in Hutton with her husband and two wonderful children. A devoted wife and mother, her family means everything to her, and she brings that same sense of care and connection into her work every day.

Dave has had varied careers, one of which was a London taxi driver for 16 years, gaining many skills along the way. He has been Head facilitator at Ardtully for a year and uses his many talents in all different departments in the home: garden, housekeeping, catering, ordering supplies etc. dealing with many of the unseen jobs that keep Ardtully running so smoothly every day. Dave is wonderful and kind to all the residents, and they all enjoy his company. Dave lives locally and is a family man with two children. He is very active and goes to the gym, loves sports and plays golf.

Not only is Victor an efficient and skilled maintenance person, but he also brings warmth into the home.
He always has a lovely smile and a kind word for residents, and he is passionate about caring for them.
Victor takes the time to stop and chat with residents, even on his busiest days.
His hobbies include gaming and reading to relax, as well as jogging and swimming to keep himself strong and healthy.

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.
For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.
Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.
Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.
Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.
She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

With over 30 years of experience in the care sector, Kate has built an extensive and varied career, holding roles ranging from domiciliary care to Deputy Care Manager. She also spent many years as an Administrator, where her wealth of knowledge, dedication, and unwavering support made her an invaluable member of the team.
Kate's passion for elderly care is at the heart of everything she does. She thrives in the centre of the home, maintaining close relationships with both residents and colleagues and ensuring that compassion and quality remain at the forefront of every interaction.
A strong advocate for community engagement, Kate is passionate about meeting new people, building meaningful relationships, and making a genuine difference in the lives of others. She takes great pride in supporting homes across Premium Care Group, always happy to share her expertise and contribute wherever she is needed.
Most recently, Kate served as Group Community Engagement Manager for Premium Care Group, a role she was immensely proud to hold. In July 2026, she was promoted to Head of Marketing, where she continues to champion connection, compassion, and innovation across the organisation. Kate is excited to build on this new chapter, driving the company's marketing strategy while continuing to make a positive impact for residents, families, colleagues, and the wider community.
Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she cherishes quality time outdoors with her two children, Josh and Daisy, and enjoys making lasting memories with her family and loved ones.

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.
In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.
Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Daisy is an 11-year-old community champion who has been visiting The Anchorage care home since she was a toddler. A few years ago, she created Through the Eyes of a Child, a heartfelt initiative designed to capture children’s honest reflections on their experiences of visiting the care home, helping staff and residents see the environment through a child’s perspective.
What began as a simple idea has grown into a meaningful programme that fosters intergenerational connections. Daisy encourages children from local schools to visit the home, building friendships with residents and taking part in activities, events, and outings. She has also developed feedback forms to ensure children’s voices are heard and valued.
Over the past year, Daisy’s compassion and dedication have been widely recognised. She has received a Champions of Care Special Recognition Award from Person Centred Software, the Community Cup from her school for her empathy and service, and the Saxon Weald Local Community Youth Winner Award for her outstanding contribution to the care home and wider community. She is also due to join the PDCCA Volunteer Friends Scheme in the New Year.
Now beginning to share Through the Eyes of a Child with other care homes across the group, Daisy continues to lead with kindness, empathy, and maturity beyond her years, proving that age is no barrier to making a meaningful difference.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ardtully Retirement Residence to verify any information. View our terms and conditions. Ardtully Retirement Residence has an Enhanced Service -more info.
