Delamer House

41 Naze Park Road, Walton on the Naze CO14 8JR
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9.6 37 Reviews
  • Delamer House, Walton on the Naze
Delamer is a long-established, purpose-built residential home that provides the necessary care and attention for those who wish to spend their retirement in a safe and caring atmosphere, whilst respecting their privacy and dignity.

The home has a philosophy of quality care at an affordable price and prides itself on its long-standing and experienced local staff who are trained to provide quality care with courtesy, dignity and compassion.

Delamer lies on a quiet residential street in Walton on the Naze close to the sea front promenade with its sandy beach. The home enjoys a peaceful setting within beautiful enclosed gardens with a summer house.

Walton on the Naze is served by a railway line from Colchester and London Liverpool Street. The home is ideally located to meet the needs of older people and their families from a number of local communities including the seaside towns of Frinton on Sea and Clacton on Sea.

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Care Provided by Delamer House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Owner
  • Novocare Ltd
  • Person in charge
  • Julie Curtis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Delamer House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,130
  • (these prices are only a guideline, please contact Delamer House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park is available via First Avenue and there is also free parking on Naze Park Road opposite Delamer House.


Delamer House Reviews (37)

Total of 37, showing 1-20
9.6

Delamer House has a Review Score of 9.6 (9.573) out of 10, based on 20 reviews in the last 2 years. Over all time Delamer House has 37 reviews.

Overall Experience

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Date Published

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Review from William H (Son of Resident) published on 25 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home has always treated my mother with care and dignity. I am very happy with the care home.

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Review from Susuan B (Daughter of Resident) published on 25 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was moved here from another care home (since closed) and I noticed the difference between the two immediately. Friendlier, more experienced and caring staff. Mum actually rallied will in here. The staff were very caring and informed me of every thing going on at no time was she left in her bed
without being checked on often (she broke her hip at previous care home and never walked again). She seemed happy and well looked after at all times, enjoyed the food and cups of tea. I cannot fault this home in any way.

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Review from Jeremy S (Son of Resident) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the staff and management very efficient and friendly, and mum seems happy and settled when I visit. The manager is always approachable and is keen that even the smallest detail is correct.

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Review from J H (Friend of Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The person seems to be very happy and well looked after.

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Review from Gary D (Son of Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team have gone above and beyond in making my dad comfortable and welcome. His room is a good size and bright with a full-depth window.
All the meals are prepared on-site, and Dad generally eats the lot, including the dessert (his favourite!). Activities he enjoys too, including bingo etc.
I would recommend anyone to Delamer

Reply from Sharon Godtschalk, Administrator at Delamer House

Thanks so much for your lovely review! We've got some exciting news - a new performer named Jay will be joining us this Friday, 25th April, for a fun-filled afternoon. Since we know your dad absolutely loves the piano, we'll be getting him involved to play alongside. It's going to be a treat - we're sure he'll have a wonderful time!


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Review from M W (Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I would day this home is pretty good. I've certainly nothing to complain about.

Reply from Sharon Godtschalk, Administrator at Delamer House

I am sorry that you have scored us 3 stars for security. As you are aware, all of our exit doors are secured with keypads due to the nature of many of our residents. After a risk assessment was completed, MW is able to go out freely to the shops and on a bus. It is our legal duty to ensure that risk assessments have been completed before allowing you out.


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Review from J W (Wife of Resident) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my husband is a resident at the home. I have been visiting twice weekly. The staff are always pleasant. Helpful, nothing seems to be much trouble. When my husband was taken ill they went absolutely above and beyond their normal duties. They were so professional, calm and kept me informed.

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Review from E M (Mother of Resident) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went to live at Delamer on 14th February 2025. The staff are very friendly and helpful. They will assist my mum and our family when it is needed with no hesitation. I cannot thank the staff and the manager for their understanding and patience during the settling in time with my mum. It has
been and still can be very upsetting for my mum and the family.

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Review from Rob S (Son of Resident) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, came to Delamer, at the start of 2020, as Covid-19 was just starting, though she never caught it she had dementia and UTI. She was deteriorating. After inital problems she improved, began to socialise, and did well. Dementia progressed and she is difficult! The staff have been very good,
the food and medical services, care and everything good. Now at 96 she is very frail, but with an awkward iron will. When UTI is controlled she is more content, but when it recurs she is very difficult but is handled well by the efforts. She speaks well of staff, food etc but in another breath is paranoid about missing items no one likes her etc.

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Review from J J (Sister of Resident) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to thank the staff at Delamer House for their prompt and caring actions when my brother was recently taken ill. The staff kept me updated and ensured he was taken promptly to hospital. On his return he extra convalescent care was given to ensure full recovery. I find that all service users are
treated as individuals and with dignity and love. Delamer House is like a family, so welcoming and supportive. Staff always put the service users needs first.

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Review from P C (Resident) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After living at Delamer House for 3 years, I can only say that I am very happy. The staff are all very friendly. The carers are all excellent, they do all they can to look after us cheerfully.

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Review from joanne s (Daughter of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Delamer from hospital early January . She was incredibly frail and was very low in mood .
As my father had been a resident at Delamer until his passing in September 23 , it was the natural and only choice of where mum would go.
On arrival all the staff made a huge fuss of her and
welcomed her . Her room had been got ready including putting up some pictures on the wall of her late husband . It really was like home from
Home for her .
3 months in she is a different person , she is so happy there. She loves all the activities and has come alive .
I can't put into words the gratititude we have to them.

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Review from A B (Son-in-law of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent four months at Delamer House before passing away, and while this time was undoubtedly difficult for our family, the care she received was exceptional. The staff were consistently kind, compassionate, and professional. They went out of their way to ensure mum was comfortable, supported,
and treated with dignity in her final months. Despite her declining health in her final days, she was still given well-cooked, nourishing meals, which helped her put on some weight, even though she struggled to eat. The home itself was clean, well-maintained, and welcoming, offering a calm and peaceful environment. Though the circumstances of her stay were heartbreaking, we truly appreciated the attentive care and warmth that the team provided. It gave us peace of mind knowing she was in good hands. Thank you to everyone at Delamer House for all you did during this challenging time.

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Review from Carolyn M (Respite Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was given the freedom to "do my own thing ". The level of care, compassion and companionship was amazing. The level of support I witnessed being offered to others was carried out in a compassionate, professional and respectful manner.
The food was plentiful, varied and delicious.

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Review from S B (Respite Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent two pleasant weeks plus two days at Delamer House whilst my family were on holiday.
The room on the first floor was freshly decorated, new furniture with a lockable drawer installed, and the requested electric bed. In addition a footstall and a deep cushion for the winged arm chair. The staff
are friendly and helped me all the time. I enjoyed being accompanied on walks to the nearby cliff top, where one would sit and enjoy sea views. The delicious meals were well cooked, including fresh vegetables. Menus were varied with home cooked desserts and cakes at supper time.
Although, toilet flush needed constant maintenance, seat low and required raised addition, and water topped in basin, so glad of assisted bath and showers.

Reply from Sharon Godtschalk, Administrator at Delamer House

Thank you for your feedback. I'm happy to inform you that all the issues have been addressed and everything is now fixed. The toilet flush is functioning properly, the seat has been raised to the appropriate desired level, and the water in the basin has been topped up and constantly monitered. Additionally, the assisted bath and showers are all in good working order.


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Review from S W (Daughter-in-law of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law (100 next birthday) has been in Delamer House for 18 months. The manager and staff are brilliant and know her well and make sure her needs are met, as she has dementia and is unable to ask for what she needs. The activities are fun and stimulating and meals are excellent. Every time we
visit we are made very welcome and feel a part of the lovely Delamer family. We also get updates via social media regarding activities for day to day.

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Review from Doreen M (Wife of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care and support my husband is receiving at this recent time to be very good.

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Review from L W (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a shock when we realised we could not care for Dad at home. The staff have been reassuring and kind to my mother who regularly visits. My feeling is they have gone above and beyond given Dad's high care needs. The position of the home is great, the bus stop is right outside. It's a quiet location
close to the sea. We are really grateful for this provision. Delamer House has gone a long way in caring for Dad when we could not put this in place at home. The staff are consistent and such an asset! Thank you so much.

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Review from David P (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Delamer House since February 2022. And we have found the care to be great. She is treated really well and is always treated with dignity. She can’t walk and has dementia but they get Mum up and dressed everyday, which is so much better than when she was having care at home. She has
a room that she really likes and is always clean. The home is clean and never smells. I’m struggling to think of a constructive criticism. This is a personal thing in that I wish sometimes maybe some visits with animals might be provided. This won’t be for everyone but sometimes when people have conditions that people suffer with in care homes just to see or touch a nice animal like an alpaca or even a Labrador dog can really make people feel good. One bone of contention would be costs, but that isn’t restricted to Delamer, it is the whole care system that's loaded against us and results in high costs. Overall Delamer has a nice family type feel about it and the staff and management are great.

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Review from Jilly W (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Delamer since May 2022 and the care she has received is outstanding. The manager has been so supportive and caring as have all her amazing staff. From the moment you arrive at Delamer, you are made to feel welcome. The staff are wonderful and work so hard to ensure every
resident feels happy, relaxed, safe and very well cared for. They also welcome all visitors and make them feel equally at home. The standard of care is superb. I would thoroughly recommend.

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Current Review Score: 9.6 (9.573)

Overview of Review Score

The Review Score of 9.6 (9.573) out of 10 for Delamer House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.573 for Delamer House is calculated as follows: ( (152 Excellents x 5) + (72 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 239 Ratings = 4.573

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Delamer House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Julie Curtis

Job Title: Manager

Julie has been the manager at Delamer House for over 18 years.


She manages a team of over 40 staff and many of our staff have been with us for a number of years.


Frequently Asked Questions about Delamer House

What types of Care is Delamer House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Delamer House provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Delamer House have?

There are 53 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Delamer House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Delamer House to the centre of Walton on the Naze?

0.1 mile(s) as the crow flies, distance by road may be significantly further.