Delamer House, Walton on the Naze, Essex
Delamer House, Walton on the Naze, Essex
Delamer House, Walton on the Naze, Essex

Delamer is a long-established, purpose-built residential home that provides the necessary care and attention for those who wish to spend their retirement in a safe and caring atmosphere, whilst respecting their privacy and dignity.

The home has a philosophy of quality care at an affordable price and prides itself on its long-standing and experienced local staff who are trained to provide quality care with courtesy, dignity and compassion.

Delamer lies on a quiet residential street in Walton on the Naze close to the sea front promenade with its sandy beach. The home enjoys a peaceful setting within beautiful enclosed gardens with a summer house.

Walton on the Naze is served by a railway line from Colchester and London Liverpool Street. The home is ideally located to meet the needs of older people and their families from a number of local communities including the seaside towns of Frinton on Sea and Clacton on Sea.

Owner: Novocare Ltd

Person in charge: Julie Curtis (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 53

Shared Rooms: 2

Rooms with ensuite WC: 55

Weekly Charges Guide: Personal Care Single £700 – £900 , Personal Care Shared (per person) £650 – £850 (These prices are only a guideline, please contact Delamer House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Delamer House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.9 Delamer House has a Review Score of 6.9 (6.932)

The Review Score of 6.9 (maximum of 10) for Delamer House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Delamer House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.1 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.881 for Delamer House is calculated as follows: ( (52 Excellents x 5) + (7 Goods x 4) ) ÷ 59 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.051 Points relating to the number of positive Reviews for Delamer House is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 4 Reviews ÷ 11.4 Target = 0.351 , then divided by 2 = 0.176

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Delamer House?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Delamer House

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1

My nan has lived in the residential house above for the last thirteen years and has been looked after with care, dignity and respect. Her room is always clean and bright. Her meals are tasty and nutritious. As she has aged she has required more care and physical help, all the staff have been kind and compassionate. I'm glad she found this home.

How likely would you be to recommend Delamer House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother and I will be forever grateful that my mum spent her final 3 years in Delamer House. Every time I visited her she would praise the staff and I could see she was happy and contented. The staff were friendly and attentive to my mum. They would pop in frequently to see her with cups of tea and biscuits and would always stop for a chat with her. The human contact and kindness was of the highest importance to my mum's quality of life. The room was bright and cheerful and the food was varied and of good quality. Thank you guys!

How likely would you be to recommend Delamer House? Extremely Likely

Average Rating: 

 4.9 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Following a fall in 2014 my mother spent around three months in respite care at Delamer before returning home. However, no longer managing on her own she returned to Delamer House as a full time resident later that year and has now been there nearly two years. In that time she has received the utmost care, the staff are always happy, engaging and caring. The manageress is brilliant and goes out of her way to keep the residents happy with events, often dressing the home for the occasion in imaginative ways for the enjoyment of both residents and visitors. The facilities are very good and the choice and quality of meals excellent. My mum now receives more intensive care and I am happy with the support she receives. Delamer House is situated in a good location with its own small car park and the local bus service is on the doorstep. I cannot thank the manageress and staff enough for the support they provide.

How likely would you be to recommend Delamer House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I really cannot thank the manager, staff (and other residents) enough for making my father so welcome, he needed respite care but did not want to go into a home until he met the manager of Delamer House. She was so kind, understanding and thoughtful that he thought "Ok I'll try it". He has settled in very well, his health is much improved and he is happier than he has been for a long time.

How likely would you be to recommend Delamer House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Visited my Uncle with my Dad, so he could see his brother, very welcome and professional establishment, lovely staff and more like a hotel or homely feel.
I am 50 and makes that era of life less of a concern.
Thank you for looking after my Uncle.

How likely would you be to recommend Delamer House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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