Delamer House

41 Naze Park Road, Walton on the Naze CO14 8JR
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9.6 42 Reviews
  • Delamer House, Walton on the Naze
Delamer is a long-established, purpose-built residential home that provides the necessary care and attention for those who wish to spend their retirement in a safe and caring atmosphere, whilst respecting their privacy and dignity.

The home has a philosophy of quality care at an affordable price and prides itself on its long-standing and experienced local staff who are trained to provide quality care with courtesy, dignity and compassion.

Delamer lies on a quiet residential street in Walton on the Naze close to the sea front promenade with its sandy beach. The home enjoys a peaceful setting within beautiful enclosed gardens with a summer house.

Walton on the Naze is served by a railway line from Colchester and London Liverpool Street. The home is ideally located to meet the needs of older people and their families from a number of local communities including the seaside towns of Frinton on Sea and Clacton on Sea.
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Care Provided by Delamer House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1130

These prices are only a guideline, please contact Delamer House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Novocare Ltd

Person in Charge

  • Julie Curtis (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (2)

Parking

  • Car park is available via First Avenue and there is also free parking on Naze Park Road opposite Delamer House.

Delamer House Reviews (42)

9.6

Delamer House has a Review Score of 9.6 (9.629) out of 10, based on 24 reviews in the last 2 years.
Over all time Delamer House has 42 reviews.

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Total of 42, showing 21-40
Review from S W (Daughter-in-law of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law (100 next birthday) has been in Delamer House for 18 months. The manager and staff are brilliant and know her well and make sure her needs are met, as she has dementia and is unable to ask for what she needs. The activities are fun and stimulating and meals are excellent. Every time we
visit we are made very welcome and feel a part of the lovely Delamer family. We also get updates via social media regarding activities for day to day.
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Review from Doreen M (Wife of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care and support my husband is receiving at this recent time to be very good.
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Review from L W (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was a shock when we realised we could not care for Dad at home. The staff have been reassuring and kind to my mother who regularly visits. My feeling is they have gone above and beyond given Dad's high care needs. The position of the home is great, the bus stop is right outside. It's a quiet location
close to the sea. We are really grateful for this provision. Delamer House has gone a long way in caring for Dad when we could not put this in place at home. The staff are consistent and such an asset! Thank you so much.
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Review from David P (Son of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Delamer House since February 2022. And we have found the care to be great. She is treated really well and is always treated with dignity. She can’t walk and has dementia but they get Mum up and dressed everyday, which is so much better than when she was having care at home. She has
a room that she really likes and is always clean. The home is clean and never smells. I’m struggling to think of a constructive criticism. This is a personal thing in that I wish sometimes maybe some visits with animals might be provided. This won’t be for everyone but sometimes when people have conditions that people suffer with in care homes just to see or touch a nice animal like an alpaca or even a Labrador dog can really make people feel good. One bone of contention would be costs, but that isn’t restricted to Delamer, it is the whole care system that's loaded against us and results in high costs. Overall Delamer has a nice family type feel about it and the staff and management are great.
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Review from Jilly W (Daughter of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Delamer since May 2022 and the care she has received is outstanding. The manager has been so supportive and caring as have all her amazing staff. From the moment you arrive at Delamer, you are made to feel welcome. The staff are wonderful and work so hard to ensure every
resident feels happy, relaxed, safe and very well cared for. They also welcome all visitors and make them feel equally at home. The standard of care is superb. I would thoroughly recommend.
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Review from M C (Son of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Delamer House Care Home have proved to be both caring and compassionate since my mother moved in last year.
The manager is easy to talk to, open and honest and I think that trickles down through her staff.
Mum especially enjoys the food, talking with her friends in the dining room and
lounge and special visits by pianists.
The night-time checks are also much appreciated by my mum and she enjoys her porridge in the mornings.
It is my first experience of a care home and it hasn't been as daunting as I thought it would be to visit.
Even throughout the pandemic, Delamer House have done their absolute best to facilitate visits while observing all government rules.
I would also like to thank the manager and the staff for the care that they gave my auntie at the end of her life earlier this year.
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Review from N B (Daughter of Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents enjoyed their stay there and, as their daughter, I was very happy to see them very settled and well cared for.
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Review from J S (Friend of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident for five and a half years, the staff could not be more helpful, caring or efficient. Nothing is too much trouble. The manager goes above and beyond all expectations to ensure the residents and staff are safe and well. The home's experience during the Covid pandemic proved
to be a testing time, which was dealt with according to all Government protocols.
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Review from Peter C (Son of Resident) published on 25 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been wonderfully cared for since September 2018. The home is a lovely place, and the bedroom Mum had was newly decorated with new curtains and fittings. Recently Mum passed away, but the love and care shown to Mum and us as a family was simply amazing. A care home text that I highly recommend.
Reply from Julie Curits, Manager at Delamer House
Thank you for sharing your kind and valued feedback, which means a lot to us and all our staff here at Delamer.
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Review from N L (Daughter of Resident) published on 25 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to Delamer House from a ward. She was in a very frail and dehydrated state and her dementia had deteriorated. She was treated with dignity and respect and kept very comfortable. She managed to spend this time (two weeks) with her sister (also a resident), and my sister and
I were able to say goodbye at the end which meant such a lot.
Reply from Julie Curits, Manager at Delamer House
Thank you for your kind and valued feedback. We are so glad you were able to create and share some very special memories with mum in the Home.
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Review from Lorna (Daughter of Resident) published on 24 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Delamer House in February until April when she passed away. We were so lucky that someone had recommended Delamer. The staff was so lovely and caring they treated mum as a person, not a number. The manager was like a friend to mum and to us. We could not have dealt with mums illness
and death without the managers support. They were so understanding of my mum. Thank you for being there for mums last months. Would recommend Delamer to everyone.
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Review from Peter B (Husband of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Delamer House for the past 18 months. In my opinion, this care home is run by an excellent management team and the staff are well trained, friendly and conscientious. Residents are encouraged to participate in activities and holidays, such as Christmas and Easter are celebrated
in some style.
I would have no hesitation in recommending Delamer House.
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Review from Paul C (Son of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we came to view the home the Manager spent 2 hours with us showing us around and talking to us. We were impressed with the care shown by the staff and how homely it felt. We have been very pleased with the care received and have recommended the home to friends for their Mum.
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Review from Michael A (Brother of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was admitted to the Delamer Care Home three years ago. At that time we thought she only had three weeks to live. But due to the devoted and caring attention given to her from all the carers and staff of Delamer, she in fact lived on for a further three years. This was only made possible as
a result of the wonderful care and professional attention afforded her by all at The Delamer.
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Review from Peter W (Son of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an easy review to complete as Delamer House manager and staff are excellent in every respect. The overall care, love and attention my mother receives is genuine and I have no hesitation in fully recommending Delamer House to anyone seeking a care home for their loved one. Well done indeed Delamer
House!
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Review from Dave P (Son of Resident) published on 17 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is extremely efficiently run by the manager and staff, who are all very personable professionals and helpful at all times.
I have found the building very clean and tidy and definitely provides that ‘homely’ feeling.
Initially, the concept of moving mum into care filled both her and
the family will feelings of guilt and dread, however from the minute we met the manager and her wonderful team, we were all impressed and felt confident that mum would be ok. The team have worked wonders caring for mum and she is happy, healthier and very content.
The staff ratio is very good and they are always smiling and engaging with the residents..All in all, this is more of a ‘happy family‘ than simply a care home.
Thoroughly recommended...just pop in and see for yourself.
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Review from Nicola T (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother, who has dementia, has been at Delamer for 15 months. During that time she has always been treated with kindness and respect. Both she and her room are very clean and there are always activities in the lounge if she wants to join in. There is always a choice of food at each meal and the residents
have a cake on their birthday. Visitors are welcomed any time and any concerns are quickly dealt with by staff. We are very happy to have chosen such a lovely place for my Mother to live.
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Review from Sarah M (Granddaughter of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has lived in the residential house above for the last thirteen years and has been looked after with care, dignity and respect. Her room is always clean and bright. Her meals are tasty and nutritious. As she has aged she has required more care and physical help, all the staff have been kind and
compassionate. I'm glad she found this home.
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Review from Andrew K (Son of Resident) published on 15 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I will be forever grateful that my mum spent her final 3 years in Delamer House. Every time I visited her she would praise the staff and I could see she was happy and contented. The staff were friendly and attentive to my mum. They would pop in frequently to see her with cups of tea and
biscuits and would always stop for a chat with her. The human contact and kindness was of the highest importance to my mum's quality of life. The room was bright and cheerful and the food was varied and of good quality. Thank you guys!
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Review from Val S (Daughter of Resident) published on 3 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall in 2014 my mother spent around three months in respite care at Delamer before returning home. However, no longer managing on her own she returned to Delamer House as a full time resident later that year and has now been there nearly two years. In that time she has received the utmost
care, the staff are always happy, engaging and caring. The manageress is brilliant and goes out of her way to keep the residents happy with events, often dressing the home for the occasion in imaginative ways for the enjoyment of both residents and visitors. The facilities are very good and the choice and quality of meals excellent. My mum now receives more intensive care and I am happy with the support she receives. Delamer House is situated in a good location with its own small car park and the local bus service is on the doorstep. I cannot thank the manageress and staff enough for the support they provide.
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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Delamer House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.629 for Delamer House is calculated as follows: ( (192 Excellents x 5) + (82 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 286 Ratings = 4.629
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Delamer House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

No image found

Julie Curtis

Job Title: Manager

Julie has been the manager at Delamer House for over 18 years.


She manages a team of over 40 staff and many of our staff have been with us for a number of years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Delamer House to verify any information. View our terms and conditions. Delamer House has an Enhanced Service - more info.