Delamer House

41 Naze Park Road, Walton on the Naze CO14 8JR
Submit a Review
9.6 37 Reviews
  • Delamer House, Walton on the Naze
Delamer is a long-established, purpose-built residential home that provides the necessary care and attention for those who wish to spend their retirement in a safe and caring atmosphere, whilst respecting their privacy and dignity.

The home has a philosophy of quality care at an affordable price and prides itself on its long-standing and experienced local staff who are trained to provide quality care with courtesy, dignity and compassion.

Delamer lies on a quiet residential street in Walton on the Naze close to the sea front promenade with its sandy beach. The home enjoys a peaceful setting within beautiful enclosed gardens with a summer house.

Walton on the Naze is served by a railway line from Colchester and London Liverpool Street. The home is ideally located to meet the needs of older people and their families from a number of local communities including the seaside towns of Frinton on Sea and Clacton on Sea.

Show Delamer House on the Map

Care Provided by Delamer House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Owner
  • Novocare Ltd
  • Person in charge
  • Julie Curtis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Delamer House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,130
  • (these prices are only a guideline, please contact Delamer House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park is available via First Avenue and there is also free parking on Naze Park Road opposite Delamer House.


Delamer House Reviews (37)

Total of 37, showing 21-37
9.6

Delamer House has a Review Score of 9.6 (9.573) out of 10, based on 20 reviews in the last 2 years. Over all time Delamer House has 37 reviews.

Overall Experience

  • 31
  • 6
  • 0
  • 0
  • 0

Date Published

37
15
15
20
17

Review from M C (Son of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Delamer House Care Home have proved to be both caring and compassionate since my mother moved in last year.
The manager is easy to talk to, open and honest and I think that trickles down through her staff.
Mum especially enjoys the food, talking with her friends in the dining room and
lounge and special visits by pianists.
The night-time checks are also much appreciated by my mum and she enjoys her porridge in the mornings.
It is my first experience of a care home and it hasn't been as daunting as I thought it would be to visit.
Even throughout the pandemic, Delamer House have done their absolute best to facilitate visits while observing all government rules.
I would also like to thank the manager and the staff for the care that they gave my auntie at the end of her life earlier this year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N B (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents enjoyed their stay there and, as their daughter, I was very happy to see them very settled and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Friend of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for five and a half years, the staff could not be more helpful, caring or efficient. Nothing is too much trouble. The manager goes above and beyond all expectations to ensure the residents and staff are safe and well. The home's experience during the Covid pandemic proved
to be a testing time, which was dealt with according to all Government protocols.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter C (Son of Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been wonderfully cared for since September 2018. The home is a lovely place, and the bedroom Mum had was newly decorated with new curtains and fittings. Recently Mum passed away, but the love and care shown to Mum and us as a family was simply amazing. A care home text that I highly recommend.

Reply from Julie Curits, Manager at Delamer House

Thank you for sharing your kind and valued feedback, which means a lot to us and all our staff here at Delamer.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N L (Daughter of Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Delamer House from a ward. She was in a very frail and dehydrated state and her dementia had deteriorated. She was treated with dignity and respect and kept very comfortable. She managed to spend this time (two weeks) with her sister (also a resident), and my sister and
I were able to say goodbye at the end which meant such a lot.

Reply from Julie Curits, Manager at Delamer House

Thank you for your kind and valued feedback. We are so glad you were able to create and share some very special memories with mum in the Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorna (Daughter of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Delamer House in February until April when she passed away. We were so lucky that someone had recommended Delamer. The staff was so lovely and caring they treated mum as a person, not a number. The manager was like a friend to mum and to us. We could not have dealt with mums illness
and death without the managers support. They were so understanding of my mum. Thank you for being there for mums last months. Would recommend Delamer to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Husband of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Delamer House for the past 18 months. In my opinion, this care home is run by an excellent management team and the staff are well trained, friendly and conscientious. Residents are encouraged to participate in activities and holidays, such as Christmas and Easter are celebrated
in some style.
I would have no hesitation in recommending Delamer House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul C (Son of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we came to view the home the Manager spent 2 hours with us showing us around and talking to us. We were impressed with the care shown by the staff and how homely it felt. We have been very pleased with the care received and have recommended the home to friends for their Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael A (Brother of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was admitted to the Delamer Care Home three years ago. At that time we thought she only had three weeks to live. But due to the devoted and caring attention given to her from all the carers and staff of Delamer, she in fact lived on for a further three years. This was only made possible as
a result of the wonderful care and professional attention afforded her by all at The Delamer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter W (Son of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an easy review to complete as Delamer House manager and staff are excellent in every respect. The overall care, love and attention my mother receives is genuine and I have no hesitation in fully recommending Delamer House to anyone seeking a care home for their loved one. Well done indeed Delamer
House!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave P (Son of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is extremely efficiently run by the manager and staff, who are all very personable professionals and helpful at all times.
I have found the building very clean and tidy and definitely provides that ‘homely’ feeling.
Initially, the concept of moving mum into care filled both her and
the family will feelings of guilt and dread, however from the minute we met the manager and her wonderful team, we were all impressed and felt confident that mum would be ok. The team have worked wonders caring for mum and she is happy, healthier and very content.
The staff ratio is very good and they are always smiling and engaging with the residents..All in all, this is more of a ‘happy family‘ than simply a care home.
Thoroughly recommended...just pop in and see for yourself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola T (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother, who has dementia, has been at Delamer for 15 months. During that time she has always been treated with kindness and respect. Both she and her room are very clean and there are always activities in the lounge if she wants to join in. There is always a choice of food at each meal and the residents
have a cake on their birthday. Visitors are welcomed any time and any concerns are quickly dealt with by staff. We are very happy to have chosen such a lovely place for my Mother to live.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah M (Granddaughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has lived in the residential house above for the last thirteen years and has been looked after with care, dignity and respect. Her room is always clean and bright. Her meals are tasty and nutritious. As she has aged she has required more care and physical help, all the staff have been kind and
compassionate. I'm glad she found this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew K (Son of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I will be forever grateful that my mum spent her final 3 years in Delamer House. Every time I visited her she would praise the staff and I could see she was happy and contented. The staff were friendly and attentive to my mum. They would pop in frequently to see her with cups of tea and
biscuits and would always stop for a chat with her. The human contact and kindness was of the highest importance to my mum's quality of life. The room was bright and cheerful and the food was varied and of good quality. Thank you guys!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Val S (Daughter of Resident) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall in 2014 my mother spent around three months in respite care at Delamer before returning home. However, no longer managing on her own she returned to Delamer House as a full time resident later that year and has now been there nearly two years. In that time she has received the utmost
care, the staff are always happy, engaging and caring. The manageress is brilliant and goes out of her way to keep the residents happy with events, often dressing the home for the occasion in imaginative ways for the enjoyment of both residents and visitors. The facilities are very good and the choice and quality of meals excellent. My mum now receives more intensive care and I am happy with the support she receives. Delamer House is situated in a good location with its own small car park and the local bus service is on the doorstep. I cannot thank the manageress and staff enough for the support they provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley B (Daughter of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot thank the manager, staff (and other residents) enough for making my father so welcome, he needed respite care but did not want to go into a home until he met the manager of Delamer House. She was so kind, understanding and thoughtful that he thought "Ok I'll try it". He has settled in
very well, his health is much improved and he is happier than he has been for a long time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laurie A (Nephew of Resident) published on 8 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my Uncle with my Dad, so he could see his brother, very welcome and professional establishment, lovely staff and more like a hotel or homely feel.
I am 50 and makes that era of life less of a concern.
Thank you for looking after my Uncle.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.573)

Overview of Review Score

The Review Score of 9.6 (9.573) out of 10 for Delamer House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.573 for Delamer House is calculated as follows: ( (152 Excellents x 5) + (72 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 239 Ratings = 4.573

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Delamer House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Julie Curtis

Job Title: Manager

Julie has been the manager at Delamer House for over 18 years.


She manages a team of over 40 staff and many of our staff have been with us for a number of years.