Delamer House

My mother went to live at Delamer on 14th February 2025. The staff are very friendly and helpful. They will assist my mum and our family when it is needed with no hesitation. I cannot thank the staff and the manager for their understanding and patience during the settling in time with my mum. It has been and still can be very upsetting for my mum and the family.

My mother, came to Delamer, at the start of 2020, as Covid-19 was just starting, though she never caught it she had dementia and UTI. She was deteriorating. After inital problems she improved, began to socialise, and did well. Dementia progressed and she is difficult! The staff have been very good, the food and medical services, care and everything good. Now at 96 she is very frail, but with an awkward iron will. When UTI is controlled she is more content, but when it recurs she is very difficult but is handled well by the efforts. She speaks well of staff, food etc but in another breath is paranoid about missing items no one likes her etc.

After living at Delamer House for 3 years, I can only say that I am very happy. The staff are all very friendly. The carers are all excellent, they do all they can to look after us cheerfully.

I can't put into words the gratititude we have to them.

My mum spent four months at Delamer House before passing away, and while this time was undoubtedly difficult for our family, the care she received was exceptional. The staff were consistently kind, compassionate, and professional. They went out of their way to ensure mum was comfortable, supported, and treated with dignity in her final months. Despite her declining health in her final days, she was still given well-cooked, nourishing meals, which helped her put on some weight, even though she struggled to eat. The home itself was clean, well-maintained, and welcoming, offering a calm and peaceful environment. Though the circumstances of her stay were heartbreaking, we truly appreciated the attentive care and warmth that the team provided. It gave us peace of mind knowing she was in good hands. Thank you to everyone at Delamer House for all you did during this challenging time.

The food was plentiful, varied and delicious.

Although, toilet flush needed constant maintenance, seat low and required raised addition, and water topped in basin, so glad of assisted bath and showers.

Mother-in-law (100 next birthday) has been in Delamer House for 18 months. The manager and staff are brilliant and know her well and make sure her needs are met, as she has dementia and is unable to ask for what she needs. The activities are fun and stimulating and meals are excellent. Every time we visit we are made very welcome and feel a part of the lovely Delamer family. We also get updates via social media regarding activities for day to day.

I have found the care and support my husband is receiving at this recent time to be very good.

It was a shock when we realised we could not care for Dad at home. The staff have been reassuring and kind to my mother who regularly visits. My feeling is they have gone above and beyond given Dad's high care needs. The position of the home is great, the bus stop is right outside. It's a quiet location close to the sea. We are really grateful for this provision. Delamer House has gone a long way in caring for Dad when we could not put this in place at home. The staff are consistent and such an asset! Thank you so much.

My mum has been at Delamer House since February 2022. And we have found the care to be great. She is treated really well and is always treated with dignity. She can’t walk and has dementia but they get Mum up and dressed everyday, which is so much better than when she was having care at home. She has a room that she really likes and is always clean. The home is clean and never smells. I’m struggling to think of a constructive criticism. This is a personal thing in that I wish sometimes maybe some visits with animals might be provided. This won’t be for everyone but sometimes when people have conditions that people suffer with in care homes just to see or touch a nice animal like an alpaca or even a Labrador dog can really make people feel good. One bone of contention would be costs, but that isn’t restricted to Delamer, it is the whole care system that's loaded against us and results in high costs. Overall Delamer has a nice family type feel about it and the staff and management are great.

My mum has been a resident at Delamer since May 2022 and the care she has received is outstanding. The manager has been so supportive and caring as have all her amazing staff. From the moment you arrive at Delamer, you are made to feel welcome. The staff are wonderful and work so hard to ensure every resident feels happy, relaxed, safe and very well cared for. They also welcome all visitors and make them feel equally at home. The standard of care is superb. I would thoroughly recommend.

I would also like to thank the manager and the staff for the care that they gave my auntie at the end of her life earlier this year.

My parents enjoyed their stay there and, as their daughter, I was very happy to see them very settled and well cared for.

My friend has been a resident for five and a half years, the staff could not be more helpful, caring or efficient. Nothing is too much trouble. The manager goes above and beyond all expectations to ensure the residents and staff are safe and well. The home's experience during the Covid pandemic proved to be a testing time, which was dealt with according to all Government protocols.

Mum has been wonderfully cared for since September 2018. The home is a lovely place, and the bedroom Mum had was newly decorated with new curtains and fittings. Recently Mum passed away, but the love and care shown to Mum and us as a family was simply amazing. A care home text that I highly recommend.

My mother was transferred to Delamer House from a ward. She was in a very frail and dehydrated state and her dementia had deteriorated. She was treated with dignity and respect and kept very comfortable. She managed to spend this time (two weeks) with her sister (also a resident), and my sister and I were able to say goodbye at the end which meant such a lot.

My mum went into Delamer House in February until April when she passed away. We were so lucky that someone had recommended Delamer. The staff was so lovely and caring they treated mum as a person, not a number. The manager was like a friend to mum and to us. We could not have dealt with mums illness and death without the managers support. They were so understanding of my mum. Thank you for being there for mums last months. Would recommend Delamer to everyone.

I would have no hesitation in recommending Delamer House.

When we came to view the home the Manager spent 2 hours with us showing us around and talking to us. We were impressed with the care shown by the staff and how homely it felt. We have been very pleased with the care received and have recommended the home to friends for their Mum.