Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor. This will include the provision of personal care, food and drink, heating, lighting, equipment, laundry, insurance of personal items, and in-house activities.
These fees are valid between 1st April 2025 and 31st March 2026 and are reviewed annually. The Registered Manager will assess you prior to admission to determine the level of care provision required. During a stay at Luff House, fees can change if the level of care you need increases or if there is a change in the law which significantly impacts the cost of your care. You will be given one month’s notice of any changes in fees.
We have three levels of care provision at Luff House:
• Basic residential care: this is where the assessed needs are relatively uncomplicated and where mechanical or technical assistance is rarely needed.
• Higher dependency: this is where the assessed needs are complex and where mechanical or technical assistance is intermittently needed.
• Enhanced care: this is where assessed needs are highly complex and where mechanical or technical assistance is frequently needed. We charge for dementia care at this rate.
If you intend to pay your own fees, you are expected to have liquid funds to meet the home's fees for a minimum of two years. If you have any queries about paying for your care feel free to contact the managers to discuss this.
These prices are only a guideline, please contact Luff House to find out the exact price for your requirements.
Informal visits welcome by appointment. Relatives and friends welcome to visit at any time during the day, and there is the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.
There is ample parking for visitors at the home.
Luff House has a Review Score of 9.0 (9.020) out of 10, based on 5 reviews in the last 2 years. Over all time Luff House has 21 reviews.
Review from Susan P (Daughter of Resident) published on 5 October 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.0 (9.020) out of 10 for Luff House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.627 for Luff House is calculated as follows: ( (38 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.627
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.393 Points relating to the number of positive Reviews for Luff House is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 5 Positive Reviews ÷ 5.6 = 0.893
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Aug 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Business Manager
Joined: 1994
Sharon has worked faithfully at Luff House for over 28 years. Alongside the Registered Care Manager, she leads a dedicated team who offers professional care and strives to deliver the highest quality and standards of service for all residents, whether in care or our retirement housing.
Job Title: Registered Care Manager
Joined: 2021
Timothy trained as an accountant and spent several years working in the banking industry before realising that care was his calling. He first worked as a support worker with those with severe learning difficulties before moving into mental health. He then began working with older people. Before joining Luff House, he managed a care home in Colchester.
Job Title: ACE Facilitator
Ruth has supported various service users within the care sector throughout her working life; children and families, adults in the community, the elderly, and palliative care in adult and children’s hospices.
Her role here is to oversee all activities provided for our family members, liaising with volunteers, staff and outside agencies to make sure activities reflect the different needs of those living here and giving particular attention to our Christian values and model of care.
Ruth previously worked here as a hummingbird and is pleased to be back in this new role.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Luff House to verify any information. View our terms and conditions. Luff House has an Enhanced Service - more info.
