Luff House

Luff Way, Garden Road, Walton on the Naze CO14 8SW
Review Us
9.2 26 Reviews
  • Luff House, Walton on the Naze
Rooted in the Christian faith, life at Luff House supports residents to live fulfilled lives in their later years. They provide excellent, personalised care which supports residents to flourish in older age.

Luff House has an active social life in which residents can take part or follow their own pursuits. They appreciate that each resident has their own individual interests, hobbies and pastimes, and they endeavour to support residents to maintain this important part of their lives. Their residents are encouraged to lead the lifestyle that they choose, doing as much or as little as they want - residents can simply choose to put their feet up with a daily paper (by arrangement) or can choose a book from the Home's collection.

Their weekly programme includes activities such as craft, knitting and sewing groups, armchair and active exercise, music sessions, poetry and reminiscence, gardening, flower arranging and cake baking sessions.
Various visiting entertainments and church groups visit on a regular basis. A hairdresser visits once a week. A mobile clothing supplier allows for a little retail therapy in the comfort of your own home, together with occasional craft displays and coffee mornings.

Their Christian faith is at the heart of both their values and their actions. At Luff House they try to create a community where Christian worship, prayer and support are a core part of daily life. They have daily devotions, a mid-week service and regular communion services in the home. There is an evangelical church just across the road and transport is provided by the church.

Care Provided by Luff House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1439 – £1645
  • Self-Funded Residential Dementia Care: £1821 – £1821
  • RESPITE Self-Funded Residential Care: £1525 – £1696
  • RESPITE Self-Funded Residential Dementia Care: £1877 – £1877

We accept those who are paying for their own care (self-funders), those who are being supported by the Local Authority, and those in receipt of Continuing Healthcare (CHC) funding.


Our fees include the provision of:
• Around the clock care from highly-trained staff
• Personal care - such as bathing, dressing, grooming
• Daily living assistance, tailored to individual needs
• Food, drink and snacks
• Heating and lighting
• Specialist equipment
• Personal laundry
• All of our in-house activities
• Spiritual and pastoral support


We have three levels of care provision at Luff House:
• Basic residential care: this is where the assessed needs are relatively uncomplicated and where mechanical or technical assistance is rarely needed.
• Higher dependency: this is where the assessed needs are complex and where mechanical or technical assistance is intermittently needed.
• Enhanced care: this is where assessed needs are highly complex and where mechanical or technical assistance is frequently needed. We charge for dementia care at this rate.


The Registered Care Manager will assess you prior to admission to determine the level of care provision required. These fees are valid between 1st April 2026 and 31st March 2027 and are reviewed annually. Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor.

The price(s) shown are provided by the care home. Contact Luff House for full pricing details and T&Cs.

Contact Luff House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Luff House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Timothy Agbenike (Registered Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+
  • Residents must be supportive of our Christian ethos and activities

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)

Visiting

  • Informal visits welcome by appointment. Relatives and friends welcome to visit at any time during the day, and there is the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.

Parking

  • There is ample parking for visitors at the home.

9.2

Luff House has a Review Score of 9.2 (9.213) out of 10, based on 8 reviews in the last 2 years.
Over all time Luff House has 26 reviews.

Overall Experience
  • 18
  • 8
  • 0
  • 0
  • 0
Date Published
  • 26
  • 5
  • 5
  • 8
  • 18
Reviewer Connection to Luff House
  • 13
  • 4
  • 4
  • 2
  • 2
  • 1
Total of 26, showing 21-26
Review from Cherrie E (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Luff House is a very good home; my dad likes it there, and all the staff are very friendly.
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Review from Jan T (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite being blind and bedbound, my mother has been well cared for, for the past three and a half years. Although, she would like more company when possible.
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Review from Michael M (Son of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care at home. Could not be looked after better. Dad is very happy and so are we. Thanks to you all.
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Review from M B (Son of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel completely confident that my mum is well cared for. The staff are always happy to answer questions about her care or welfare and provide reassurance when needed. I believe the home is very well managed and goes to a good deal of trouble to draw the surrounding community in. If I were to become
a resident at a home, I would hope it was Luff House.
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Review from L F (Daughter of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was made to feel very welcome. Staff treated her with affection and patience. Mum even became confident enough to join in some activities - something she's never done before. The hummingbird lady was lovely. Time was always found for me if I wanted to discuss anything. When a problem arose, staff
were quick to acknowledge the issue and deal with it effectively, which was reassuring. Above all was the Christian atmosphere which Mum had wanted to experience in her final years.
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Review from Susan P (Daughter of Resident) published on 5 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was treated with care and dignity and had no complaints about any aspect of Luff House itself or the staff. I was made to feel welcome on my visits and spent many a happy hour there chatting to residents and staff. I would not hesitate to have mum cared for by Luff House should the occasion
arise.
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Current Review Score: 9.2 (9.213)

Overview of Review Score

The Review Score of 9.2 (9.213) out of 10 for Luff House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.563 for Luff House is calculated as follows: ( (57 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.563
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for Luff House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (3)

Sharon

Sharon Rowley

Job Title: Business Manager Joined: 1994

Sharon has worked faithfully at Luff House for over 31 years. Alongside the Registered Care Manager, she leads a dedicated team who offers professional care and strives to deliver the highest quality and standards of service for all residents, whether in care or our retirement housing.

Timothy

Timothy Agbenike

Job Title: Registered Care Manager Joined: 2021

Timothy trained as an accountant and spent several years working in the banking industry before realising that care was his calling. He first worked as a support worker with those with severe learning difficulties before moving into mental health. He then began working with older people. Before joining Luff House, he managed a care home in Colchester.

Ruth

Ruth Mockler

Job Title: ACE Facilitator

Ruth has supported various service users within the care sector throughout her working life; children and families, adults in the community, the elderly, and palliative care in adult and children’s hospices.


Her role here is to oversee all activities provided for our family members, liaising with volunteers, staff and outside agencies to make sure activities reflect the different needs of those living here and giving particular attention to our Christian values and model of care.
Ruth previously worked here as a hummingbird and is pleased to be back in this new role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Luff House to verify any information. View our terms and conditions. Luff House has an Enhanced Service - more info.