Firstlings

All of my family, my mother and myself were always greeted with a smile and they were all so welcoming.

In respect of my cousin, who was a resident at Firstlings Care Home for a period of twenty months, I cannot speak more highly of the love, care and respect given by the staff and management. As a relative, we were treated with respect at all times and advised by the staff of anything that we needed to know in respect of the health and well-being of our cousin. They are wonderful people as well as being extremely professional.

I visit my aunt regularly at Firstlings, the staff are very helpful, the home is always kept clean and my aunt is very happy here. She is kept clean and tidy and loves her manicures there. Would highly recommend this care home.

I visit my aunt at Firstlings at least a couple of times a week and can say she is very well cared for. She particularly enjoys the in-house entertainment including bingo and singing and also getting her hair done as she has always looked after her appearance. The staff are very professional but also friendly, the home is welcoming and clean and I am very grateful for how happy my aunt is here, it's an amazing home and I highly recommend it.

My friend seems happy and content and is always clean and happy when I see her. Her mental capacity has deteriorated over the year she has been resident, but I would have expected that as this was the primary reason, she needed 24-hour care as even with the support of carers in her home her overall health was deteriorating, however, her particular physical health issues which were ongoing issues with swollen oedematous legs have improved 100% and I think this is due to the care of the home but also that she is now well nutritioned and her every need is met. She has her hair done weekly which she loves, and a paper delivered every day, at home she had lost interest in reading. I am always treated well when I visit and I now find that I can spend quality time with her catching up on things, and on the advice of the carers now know how to manage her memory loss and talking to and listening to her in the time and place she is on that day. The staff are caring and supportive.

When I call they answer with manners and politeness. They always made to feel very welcome and my lady is always very clean and very happy and well looked after, the room is clean and tidy and I get offered a hot drink on arrival.

We wouldn't hesitate to recommend Firstlings and cannot thank them enough.

Having regular hair appointments has been good for her.

The home is spotlessly clean, with five-star nutritious and appetising food.

Mum has only been here a month so a bit early to comment but all seems good so far. She is bedridden but is kept clean and comfortable the staff do a very good job and we are pleased overall with the care she is getting.

Our mum is very happy here, mum still thinks that she is in her own home doing all her own washing, cleaning etc and we know she's not. However, it just proves mum is happy. She eats well, is sleeping well and loves telling everyone what to do. We know that she is safe and well and if ever she is unwell the doctor is called and she is seen the same day so that is very important to us. The staff are all wonderful and from what I have seen they love their job.

Firstlings dealt with this transition very sensitively and mum soon settled in and is so happy and smiley each time we go. I wouldn't want to leave her with anyone else.

Mum had to be found a care home at very short notice and it was also during Covid. After an initial telephone conversation then a zoom call with the deputy manager I knew that this place was the best home for my mum. I was not able to view it prior to her moving in (due to Covid) but once I was allowed to visit I was very pleased I had made that choice. Every single one of the staff I have come into contact with since mum moved in (April 2021) has been lovely and also know my mum personally, she is not just a number. The home is small in comparison to some others, but I think that suits mum as it definitely feels more homely. Mum has dementia so is not really able to speak up for herself but I have no concerns about her care whatsoever. Firstlings is a lovely place for her to be and peace of mind for me too.

My mother-in-law has been in Firstlings for six and a half years and has been so well looked after. It has been like a home from home for her. She seems to have aged very little considering she is 101, which is indicative of the quality of the tenderness and care she is given at Firstlings. Family visitors are also treated as important to the well-being of the residents, and she is able to benefit from regular visits that Firstlings encourage.

During the past 18 months throughout the covid pandemic, the care staff in Firstlings have been amazing in caring for mum, and keeping me up-to-date with all the safety precautions necessary for the well-being of residents and visitors. They must have had to work beyond the call of duty and I thank them for all they have done and are still doing.

Firstlings are amazing with mum. I wouldn't have her anywhere else. The staff are wonderful.

I have always found the staff at Firstlings to be caring and kind. The care provided is faultless and I never have any concerns about how she is being treated. I was totally confident that she was being well looked after during the year or so when I was unable to visit. Thank you Firstlings!

The home is always clean, I am very happy with all aspects of the care that my mother receives.

Both of my parents have been residents of Firstlings, and the personalised care and support they have received have been excellent. The staff and management take time to get to know their residents and personalised care to their individual needs. I am very content that they have my parents best interest in mind at all times.

Beautiful home, staff and food. Can't complain about anything. My wife is looked after ever so well.