Firstlings

7 The Street, Heybridge, Maldon CM9 4NB

Firstlings has been established since 1986 and has an excellent reputation within the area. Firstlings is located in Maldon and is very near to lots of local amenities. The home welcomes elderly people and elderly people with dementia.

Firstlings is beautifully presented throughout and offers residents a clean environment in which to stay. Carers pride themselves on maintaining high standards at Firstlings and always push themselves to do even better.

Has a big focus on activities and you will always see residents happily engaged in some kind of activity. Activities are planned daily and always have a great participation level at the home. Residents also enjoy regular big screen movie nights, where they get to see all time classics.

Firstlings is the top 10 of recommended homes in the region and has reached number 1 on many occasions. The home also achieved a good CQC report on all areas of inspection in 2015.

Group: Sohal Healthcare Ltd

Person in charge: Tina Bently (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single from £850 (These prices are only a guideline, please contact Firstlings to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Firstlings: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Firstlings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Firstlings in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.908 for Firstlings is calculated as follows: ( (308 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 336 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Firstlings is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 23 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Firstlings has a Review Score of 9.9 (9.908) from 28 Reviews


Average Ratings

  • Excellent
    27
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Firstlings?

  • Extremely LIKELY
    28
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Firstlings

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    7
  • Brother of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    2
  • Sister-in-law of Resident/Service User
    2
  • more

Residents are well cared for. Staff are very helpful and happy.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

Staff interact very well with the residents and the home is clean, warm and welcoming.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

This is an excellent residential home. The staff are very attentive and take care in every detail.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

Caring staff to residents and family. Understanding of my mother's needs and making her feel that she is valued. Nothing is too much trouble.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

I and the rest of the family are very happy with the wonderful care given to my Grandma.
The staff are always polite and offer refreshments everytime I visit. Every one at Firstlings is very welcoming and accommodating and nothing seems like too much trouble.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

They are very caring staff, they look after everybody well. Nothing is too much trouble.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

A true home from home where all the staff are caring and considerate. The resident's needs are anticipated and well considered, including health matters and appropriate well-timed medical attention. You could not ask for more.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

I have great regard for Firstlings care home. The staff treat my mother with warmth and kindness whilst being always mindful of her dignity.
Her room is spotlessly clean and she really enjoys her food. Great care is taken over any health problems, the doctor is called a soon as any health problems, the doctor is called as soon as any difficulty is suspected. Also, the family is kept informed and made welcome whenever visiting.
The facilities at the home are developing e.g the cinema and newly decorated conservatory and lots of good events are arranged for residents, family and friends.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

In my opinion, my father has received excellent care, the staff and management team are receptive to discussion and any concerns about dad.
The care staff are always polite and treat my father with dignity and respect even if my father becomes agitated. The staff take all reasonable measures to reassure my father or contact me if necessary. My only suggestion would be an area where family can get a cup of tea without the need to ask a staff member, I know this facility is available in other homes,

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   4.6 out of 5

I have always found Firstlings an excellent care home - the staff, facilities and cleanliness are of a very high standard.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

For all the years mum has been resident at Firstlings, she has always been happy and content. The care she receives here at Firstlings is always first class. The kindness, compassion, and excellent care she has always received is wonderful. They truly care about her mum - we have nothing but praise for all the staff at Firstlings.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

Very pleasant environment with very caring staff.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

Kind, considerate, caring staff and management who treat my brother with dignity and kindness. The cleanliness is excellent and the surroundings are homely.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   4.8 out of 5

Very kind staff, nice facilities, always helpful.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

My father has been here two months. I was worried about the transition but the management and staff have been brilliant.
From the moment they showed him around, he has loved it. It could have been so much worse. The food, his well being always primary, the activities are great, the staff make the experience excellent.
I would recommend to anyone.
In fact, two more residents coming...
Thank you all.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   4.7 out of 5

The home is comfortable and clean. The staff are caring and kind. They treat residents with respect and dignity. The care is tailored to individuals needs.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

My relative has received excellent care here. The staff are caring and thoughtful. I recommend Firstlings to everyone I know of who is considering a residential care home for family members. I have visited several care homes in the Malton area and most definitely believe Firstlings to be the best.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

Lovely home. Everyone seems to be happy and well looked after. The staff are very friendly and helpful. We are pleased that my brother-in-law is happy and content.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

Amazing, welcoming environment with brilliant, knowledgeable staff that are supportive, friendly and helpful. My father-in-law is so happy and loves living here. Great community feel, superb activities and involvement. Just excellent!

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

When visiting Firstlings we have found on all occasions the staff to be most helpful and friendly. The residents seem very comfortable with their care. The building itself is clearly clean and well maintained.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

I am extremely pleased with the care my mother receives at the home.
It is so welcoming and she is very happy.
It feels like home and the staff are always helpful and attentive.
It is a lovely cheerful place and I have recommended the home to many people.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

As my father has become frailer over the three years since he arrived he was given a ground floor room in the last couple of weeks. It has been newly decorated with his input with his own pictures and 1940's theme carefully chosen to suit his memory.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

I am pleased to review your services, this will enable me to express my gratitude and appreciation to all your staff, for the kind and caring way in which they look after my mother and the way they treat us as a family with reassurance.
Thank you very much.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   4.9 out of 5

Putting Mum into a care home was a hugely tough decision - very emotional.

Three years later she has 'passed on'.

Throughout I saw good and often great care and excellent attitudes.

I saw professional courtesy and patience and professionalism, best of all in a busy life where things have to be done that this was more than a job, that for many this was life service, real dedication and personal care of the high order.

Several said and meant 'it is a pleasure' or at the end 'it is an honour' to help her through.

So expect strong leadership, a good bunch of people, a lot of care, supported by solid training, kindness and warmth.

Lastly, I was so impressed by their handling of Mum's last days (and their genuine warmth to us). They applied grace and dignity as I would wish and hope and did her and themselves proud.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   4.9 out of 5

Overall my father has been treated very well. Unfortunately, he has had many falls while in the care home, however, I know his condition has contributed heavily to this and perhaps the only way to have prevented this would have been 1 to 1 supervision 24/7, which obviously couldn't happen, it is something to consider for future residents though.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   4 out of 5

My father has been a resident for three years, he is a double amputee and needs a lot of assistance due to his lack of mobility and age (83). He is settled and happy in his environment and the staff are always pleasant, helpful and caring. We have got to know several staff and think it is great that we can take our small dog into the home, she creates a lot of attention amongst residents. The staff have responded quickly when my father has been unwell due to his diabetes and accompanied him to the hospital- very reassuring as I live 4 hours away.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   4.9 out of 5

As I live in Spain I have peace of mind leaving her here. The staff are extremely good and kind to all here.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   5 out of 5

My partner has been here at the home for 19 months. The care is of a very high standard and I am very pleased that my partner who is suffering from Parkinsons and dementia is here. He is currently very poorly and the home has offered to give him end of life care rather than to be sent to the hospital or a nursing home which I know would cause him far more distress. I am extremely grateful for this.

How likely would you be to recommend Firstlings? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Care Homes East of England 2018

Recipient: Firstlings

Date: Thursday 01 Feb 2018

more details

Top 20 Care Homes East of England 2016

Recipient: Firstlings

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes East of England 2015

Recipient: Firstlings

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes UK 2015

Recipient: Firstlings

Date: Sunday 01 Feb 2015

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Top 20 Care Homes East of England 2014

Recipient: Firstlings

Date: Saturday 01 Feb 2014

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Top 20 Care Homes UK 2014

Recipient: Firstlings

Date: Saturday 01 Feb 2014

more details

October 2013

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Firstlings