Firstlings, Maldon, Essex
Firstlings, Maldon, Essex
Firstlings, Maldon, Essex

Firstlings has been established since 1986 and has an excellent reputation within the area. Firstlings is located in Maldon and is very near to lots of local amenities. The home welcomes elderly people and elderly people with dementia.

Firstlings is beautifully presented throughout and offers residents a clean environment in which to stay. Carers pride themselves on maintaining high standards at Firstlings and always push themselves to do even better.

Has a big focus on activities and you will always see residents happily engaged in some kind of activity. Activities are planned daily and always have a great participation level at the home. Residents also enjoy regular big screen movie nights, where they get to see all time classics.

Firstlings is the top 10 of recommended homes in the region and has reached number 1 on many occasions. The home also achieved a good CQC report on all areas of inspection in 2015.

Group: Sohal Healthcare Ltd

Person in charge: Tina Bently (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single from £850 (These prices are only a guideline, please contact Firstlings to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Firstlings: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Firstlings has a Review Score of 9.9 (9.892)

The Review Score of 9.9 (maximum of 10) for Firstlings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Firstlings in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.892 for Firstlings is calculated as follows: ( (217 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 240 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Firstlings is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 14 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Firstlings?

  • Extremely LIKELY
    20
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Firstlings

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Brother of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

I have always found Firstlings an excellent care home - the staff, facilities and cleanliness are of a very high standard.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

For all the years mum has been resident at Firstlings, she has always been happy and content. The care she receives here at Firstlings is always first class. The kindness, compassion, and excellent care she has always received is wonderful. They truly care about her mum - we have nothing but praise for all the staff at Firstlings.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleasant environment with very caring staff.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kind, considerate, caring staff and management who treat my brother with dignity and kindness. The cleanliness is excellent and the surroundings are homely.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very kind staff, nice facilities, always helpful.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been here two months. I was worried about the transition but the management and staff have been brilliant.
From the moment they showed him around, he has loved it. It could have been so much worse. The food, his well being always primary, the activities are great, the staff make the experience excellent.
I would recommend to anyone.
In fact, two more residents coming...
Thank you all.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is comfortable and clean. The staff are caring and kind. They treat residents with respect and dignity. The care is tailored to individuals needs.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative has received excellent care here. The staff are caring and thoughtful. I recommend Firstlings to everyone I know of who is considering a residential care home for family members. I have visited several care homes in the Malton area and most definitely believe Firstlings to be the best.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home. Everyone seems to be happy and well looked after. The staff are very friendly and helpful. We are pleased that my brother-in-law is happy and content.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amazing, welcoming environment with brilliant, knowledgeable staff that are supportive, friendly and helpful. My father-in-law is so happy and loves living here. Great community feel, superb activities and involvement. Just excellent!

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When visiting Firstlings we have found on all occasions the staff to be most helpful and friendly. The residents seem very comfortable with their care. The building itself is clearly clean and well maintained.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am extremely pleased with the care my mother receives at the home.
It is so welcoming and she is very happy.
It feels like home and the staff are always helpful and attentive.
It is a lovely cheerful place and I have recommended the home to many people.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As my father has become frailer over the three years since he arrived he was given a ground floor room in the last couple of weeks. It has been newly decorated with his input with his own pictures and 1940's theme carefully chosen to suit his memory.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am pleased to review your services, this will enable me to express my gratitude and appreciation to all your staff, for the kind and caring way in which they look after my mother and the way they treat us as a family with reassurance.
Thank you very much.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Putting Mum into a care home was a hugely tough decision - very emotional.

Three years later she has 'passed on'.

Throughout I saw good and often great care and excellent attitudes.

I saw professional courtesy and patience and professionalism, best of all in a busy life where things have to be done that this was more than a job, that for many this was life service, real dedication and personal care of the high order.

Several said and meant 'it is a pleasure' or at the end 'it is an honour' to help her through.

So expect strong leadership, a good bunch of people, a lot of care, supported by solid training, kindness and warmth.

Lastly, I was so impressed by their handling of Mum's last days (and their genuine warmth to us). They applied grace and dignity as I would wish and hope and did her and themselves proud.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Overall my father has been treated very well. Unfortunately, he has had many falls while in the care home, however, I know his condition has contributed heavily to this and perhaps the only way to have prevented this would have been 1 to 1 supervision 24/7, which obviously couldn't happen, it is something to consider for future residents though.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My father has been a resident for three years, he is a double amputee and needs a lot of assistance due to his lack of mobility and age (83). He is settled and happy in his environment and the staff are always pleasant, helpful and caring. We have got to know several staff and think it is great that we can take our small dog into the home, she creates a lot of attention amongst residents. The staff have responded quickly when my father has been unwell due to his diabetes and accompanied him to the hospital- very reassuring as I live 4 hours away.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As I live in Spain I have peace of mind leaving her here. The staff are extremely good and kind to all here.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner has been here at the home for 19 months. The care is of a very high standard and I am very pleased that my partner who is suffering from Parkinsons and dementia is here. He is currently very poorly and the home has offered to give him end of life care rather than to be sent to the hospital or a nursing home which I know would cause him far more distress. I am extremely grateful for this.

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is very clean and well run. The manager I always like to see her smile. The food is good. The care of the residents- are well looked after. One word to sum it up would be "perfect". The staff are great. The manager runs a good ship here?

How likely would you be to recommend Firstlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Firstlings

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2016

Top 20 Care Homes East of England 2016

Recipient: Firstlings

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes East of England 2015

Recipient: Firstlings

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes UK 2015

Recipient: Firstlings

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes East of England 2014

Recipient: Firstlings

Date: Saturday 01 Feb 2014

more details

Top 20 Care Homes UK 2014

Recipient: Firstlings

Date: Saturday 01 Feb 2014

more details

October 2013

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Firstlings