Firstlings

Cannot fault the care that my mum has.

I feel very safe in my home and most of the staff are very good too. I am top of the world.

Safe and secure. Much better than hospital. Treated very well.

Dad used Firstlings for respite care. It is a place where he feels comfortable and just like being at home. The staff are like a second family, all very friendly and caring. He really enjoys coming here to see the residents. He has become friendly with and enjoys joining in with all the activities. He particularly enjoys the range of foods available on the menu.

Firstlings is always clean, tidy and well presented. All staff are friendly and welcoming. There is usually something going on and the residents always appear happy and settled. My mum says the food is very good and I am always offered refreshments when I visit. It is a weight off my mind that Mum lives there, she is safe and well looked after.

I have found the staff at Firstlings very helpful and accommodating. On Monday 14th January 2019, Firstlings had a family meeting in the afternoon. In the morning, when I was visiting Mum, I informed a senior member of staff that I was unable to attend the said meeting. The member of staff was most helpful and offered to do a one to one meeting with me, then and there. This I found very accommodating and I had ample time to express myself. Many thanks, the staff do a wonderful job.

I have no hesitation in recommending Firstlings.

When my mum returned from the hospital so she could end her life in the care home, her face lit up when the night staff came to see her and I felt she was always treated with dignity and respect.

Thank you. I know mum was very happy in their care.

My mother was a resident for only one year at Firstlings. I have great regard for all the excellent care and warmth shown to mum. Nothing was too much trouble for all the staff. When mum required extra help for health problems a doctor was called straight away. Mum enjoyed all the activities and interaction with all the staff. Great care home. Well done!

Residents are well cared for. Staff are very helpful and happy.

Staff interact very well with the residents and the home is clean, warm and welcoming.

This is an excellent residential home. The staff are very attentive and take care in every detail.

Caring staff to residents and family. Understanding of my mother's needs and making her feel that she is valued. Nothing is too much trouble.

They are very caring staff, they look after everybody well. Nothing is too much trouble.

The facilities at the home are developing e.g the cinema and newly decorated conservatory and lots of good events are arranged for residents, family and friends.

A true home from home where all the staff are caring and considerate. The resident's needs are anticipated and well considered, including health matters and appropriate well-timed medical attention. You could not ask for more.

The care staff are always polite and treat my father with dignity and respect even if my father becomes agitated. The staff take all reasonable measures to reassure my father or contact me if necessary. My only suggestion would be an area where family can get a cup of tea without the need to ask a staff member, I know this facility is available in other homes,

Very pleasant environment with very caring staff.

For all the years mum has been resident at Firstlings, she has always been happy and content. The care she receives here at Firstlings is always first class. The kindness, compassion, and excellent care she has always received is wonderful. They truly care about her mum - we have nothing but praise for all the staff at Firstlings.