Glendale

My mother stayed for 11 nights as respite, as we were going away. She enjoyed her stay and said the food and staff were very good. A couple of items of clothing "went missing" but we were contacted to say they had been found.

House and surroundings are clean and tidy, neat garden, management and senior staff are all friendly and approachable. All carers were friendly and helpful, always seem busy with very little time to chat to residents.

Two-course meals were excellent - compliments to the chefs. Beverages are available at any time.

A resident unlatched my bedroom door twice in the early hours of the morning, which was rather disconcerting!

Staff are efficient and pleasant and treat the residents well. The home is clean, laundry is well done, meals are good, with fruit and drinks always available. Services such as manicures, hairdressing, chiropody are arranged when required, and there is a pleasant atmosphere about the place. As a visitor, even when arriving with no notice, you are made to feel welcome.

All the staff are caring and considerate and look after my mother very well. All the residents are treated with respect regardless of their age and condition. Management takes a genuine interest in the appearance and running of the home.

The only is the staff turn over.

On the whole, it has been a good experience. The day to day staff are good and caring. Only criticism would be in dealings with fee increases. The staff are very kind and caring. When my mother first went there, there seemed to be lots of activities, with low-level activities. This has deteriorated recently which we have been told is due to cutbacks.

Staff need to be valued and looked after like the residents, otherwise, we would not have good homes to look after our loved ones.

Glendale Residential Care home is a small well run facility which has benefited from a recent addition of an extra six bedrooms. Staff are courteous and caring in what is a challenging situation. Our observations during the frequent visits we have made suggest that the care given to the residents is very good.