Glendale

14 Station Road, Felsted, Great Dunmow CM6 3HB
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Top 20 carehome certificate
9.9 86 Reviews
  • Glendale, Great Dunmow
Situated in the charming village of Felsted, Glendale is a 20 bed Residential care home.

A genuine homely atmosphere, easy access to local amenities, and 24 hour care are just a few features of the home.

Glendale endeavours to ascertain your preferences and choices in all aspects of your care. Their wish is to enable you to attain and remain as independent as possible.
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Care Provided by Glendale

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1900
  • Self-Funded Residential Dementia Care: £1700 – £1900
  • RESPITE Self-Funded Residential Care: £1700 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1900

Hairdressing, reflexology & chiropody services are not included

These prices are only a guideline, please contact Glendale to find out the exact price for your requirements.

Contact Glendale to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Glendale to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Glendale Residential Care Home Ltd
  • Privately Owned

Person in Charge

  • Amanda Thompson (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)

Visiting

  • Everyone welcome 10am - 9pm

Parking

  • On site parking

Glendale Reviews (86)

9.9

Glendale has a Review Score of 9.9 (9.941) out of 10, based on 18 reviews in the last 2 years.
Over all time Glendale has 86 reviews.

Overall Experience
  • 77
  • 8
  • 1
  • 0
  • 0
Date Published
  • 86
  • 8
  • 11
  • 18
  • 68
Reviewer Connection to Glendale
  • 25
  • 16
  • 5
  • 5
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 81-86
Review from Susan C (Niece of Resident) published on 4 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are efficient and pleasant and treat the residents well. The home is clean, laundry is well done, meals are good, with fruit and drinks always available. Services such as manicures, hairdressing, chiropody are arranged when required, and there is a pleasant atmosphere about the place. As a
visitor, even when arriving with no notice, you are made to feel welcome.
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Review from M W (Son of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are caring and considerate and look after my mother very well. All the residents are treated with respect regardless of their age and condition. Management takes a genuine interest in the appearance and running of the home.
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Review from J G (Daughter of Resident) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the way Glendale staff have coped with dad's very complex issues.
He is always cleanly dressed and shaven.
The only is the staff turn over.
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Review from M M (Daughter of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, it has been a good experience. The day to day staff are good and caring. Only criticism would be in dealings with fee increases. The staff are very kind and caring. When my mother first went there, there seemed to be lots of activities, with low-level activities. This has deteriorated
recently which we have been told is due to cutbacks.
Reply from Tina Ali, Provider at GlendaleThank you for your recent review. In response to your comments, I would like to say that we have not increased the fees for over a year now, and our rates are very competitive compared to other homes in the area. We have recently upgraded our communal areas in the existing house and a substantial extension has been built to the rear of the property. We have not compromised the standard of care we provide to our residents, but we have recently looked towards retraining and replacing some of our current staff so that we can resume our previous activity schedule.
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Review from Doreen H (Wife of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From personal experience, I have found the home to be just that, a home from home.
Having said that, it would not be that without the best staff.
Staff need to be valued and looked after like the residents, otherwise, we would not have good homes to look after our loved ones.
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Review from R F (Son of Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Glendale Residential Care home is a small well run facility which has benefited from a recent addition of an extra six bedrooms. Staff are courteous and caring in what is a challenging situation. Our observations during the frequent visits we have made suggest that the care given to the residents is
very good.
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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Glendale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.991 for Glendale is calculated as follows: ( (211 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 212 Ratings = 4.991
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Glendale is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Mandie

Mandie Thompson

Job Title: Registered Home Manager Joined: 2019

Mandie is the Registered Manager for Glendale Residential Care Home and has the following qualifications:


Diploma in Care,
City & Guilds in Family & Community Care
NCFE Level 3 in End of Life
Trainer for Dementia Care
My Home Life Certificate
What do you see Certificate
NVQ 5 in Leadership & Management.


Mandie started working with the elderly in 2008 and worked her way up to Manager in early 2014.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glendale to verify any information. View our terms and conditions. Glendale has an Enhanced Service - more info.