Glendale

14 Station Road, Felsted, Great Dunmow CM6 3HB
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Top 20 carehome certificate
10 82 Reviews
  • Glendale, Great Dunmow
Situated in the charming village of Felsted, Glendale is a 20 bed Residential care home.

A genuine homely atmosphere, easy access to local amenities, and 24 hour care are just a few features of the home.

Glendale endeavours to ascertain your preferences and choices in all aspects of your care. Their wish is to enable you to attain and remain as independent as possible.

Show Glendale on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1900
  • Self-Funded Residential Dementia Care: £1700 – £1900
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1900

Hairdressing, reflexology & chiropody services are not included

These prices are only a guideline, please contact Glendale to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Glendale Residential Care Home Ltd

Person in charge

  • Amanda Thompson (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)

Glendale Reviews (82)

Total of 82, showing 61-80
10

Glendale has a Review Score of 10 (9.993) out of 10, based on 23 reviews in the last 2 years. Over all time Glendale has 82 reviews.

Overall Experience

  • 73
  • 8
  • 1
  • 0
  • 0

Date Published

82
6
14
23
59

Review from R T (Grandmother of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and always very helpful. The care given to my grandmother is excellent and they are always patient with her. Extremely supportive staff and very welcoming when visiting.

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Review from Kathleen C (Resident) assisted by family/friend published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after and am happy here.
The staff are very nice and I have a lovely room overlooking the garden.

Reply from Mandie Thompson, Home Manager at Glendale

We love having you as part of our family and are pleased you are happy.

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Review from C A (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely calm and friendly environment. The staff always make time for family or visitors. They have supported my mum as her care needs have changed and can often be seen laughing and chatting with her. There are lots of activities for residents including trips out and entertainers.
Mum is always
supported to join in and activities are adapted so she can participate and to help her maintain her independence. It is like being part of a family. A real home from home experience.

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Review from S H (Resident) assisted by family/friend published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Kind, helpful staff.
Treated with respect.
Lots of activities.
Food is excellent with good variety and portion sizes.

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Review from M J (Friend of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly, homely feel. The residents are happy and occupied and well cared for.

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Review from R L (Granddaughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Glendale have been amazing with my grandma, have gone above and beyond to make her feel welcome and loved, staff have helped myself and my family to understand the Dementia condition that my grandma is living with. I feel welcome and supported every visit, it's a lovely family.

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Review from Allan T (Son-in-law of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, well looked after. Excellent staff, a home from home. Best care home I have seen.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your support.

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Review from Dennis C (Husband of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best of the best.

Reply from Mandie Thompson, Home Manager at Glendale

We thank you for your kind words and are very pleased that you are confident in the care we provide.

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Review from Irene S (Resident) assisted by family/friend published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good to me, you don't wait long if you need anything, they work very hard. I am always washed and dressed very well. I enjoy their food. I enjoy having my hair and nails done.

Reply from Mandie Thompson, Home Manager at Glendale

We loved having you stay with us and wish you all the best for your future. We will see you when you come back and stay with us. I'm very pleased that you were comfortable and enjoyed your stay.

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Review from Jackie T (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased for Mum to go into this care home as she has got on very well and been looked after very well. The carers are so good here they really put themselves out to do things for them. I really recommend this care home.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you, we strive to support our families to the best of our ability so you can be reassured that your loved ones are well cared for.

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Review from Paul T (Friend of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my partner's grandmother went into Glendale, I feel she is safe and everybody here is very welcoming and lovely.

Reply from Mandie Thompson, Home Manager at Glendale

We are grateful for your support and pleased that you trust us and feel comfortable when you visit the home.

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Review from B C (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became clear that my mother needed residential care, I was very apprehensive about finding the right home and if mum would settle. I need not have worried. The standard of care mum has received has been excellent. The home is bright, clean and the staff are patient and caring. The management
team are regularly on site and have been in frequent contact with me to discuss mum's care. They have been pro-active in arranging for health professionals to attend mum as necessary. Various activities are arranged for residents and there is a good atmosphere at the home. Mum is very happy at Glendale.

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Review from G A (Son of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A homely atmosphere with caring staff meeting the individual needs of the residents.
Good communications between staff/management and families.
A good open door policy and we are always made to feel welcome.

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Review from K G (Respite Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome to a safe, secure home. Good food, prompt and competent attention by friendly staff. I enjoyed informal conversation with some residents and the church service.

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Review from C P (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed for 11 nights as respite, as we were going away. She enjoyed her stay and said the food and staff were very good. A couple of items of clothing "went missing" but we were contacted to say they had been found.

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Review from E B (Respite Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

House and surroundings are clean and tidy, neat garden, management and senior staff are all friendly and approachable. All carers were friendly and helpful, always seem busy with very little time to chat to residents.


Two-course meals were excellent - compliments to the chefs. Beverages are available

at any time.


A resident unlatched my bedroom door twice in the early hours of the morning, which was rather disconcerting!

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Review from Susan C (Niece of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are efficient and pleasant and treat the residents well. The home is clean, laundry is well done, meals are good, with fruit and drinks always available. Services such as manicures, hairdressing, chiropody are arranged when required, and there is a pleasant atmosphere about the place. As a
visitor, even when arriving with no notice, you are made to feel welcome.

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Review from M W (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are caring and considerate and look after my mother very well. All the residents are treated with respect regardless of their age and condition. Management takes a genuine interest in the appearance and running of the home.

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Review from J G (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the way Glendale staff have coped with dad's very complex issues.
He is always cleanly dressed and shaven.
The only is the staff turn over.

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Review from M M (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, it has been a good experience. The day to day staff are good and caring. Only criticism would be in dealings with fee increases. The staff are very kind and caring. When my mother first went there, there seemed to be lots of activities, with low-level activities. This has deteriorated
recently which we have been told is due to cutbacks.

Reply from Tina Ali, Provider at Glendale

Thank you for your recent review. In response to your comments, I would like to say that we have not increased the fees for over a year now, and our rates are very competitive compared to other homes in the area. We have recently upgraded our communal areas in the existing house and a substantial extension has been built to the rear of the property. We have not compromised the standard of care we provide to our residents, but we have recently looked towards retraining and replacing some of our current staff so that we can resume our previous activity schedule.

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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Glendale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Glendale is calculated as follows: ( (273 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 274 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glendale is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (1)

Mandie

Mandie Thompson

Job Title: Registered Home Manager

Joined: 2019

Mandie is the Registered Manager for Glendale Residential Care Home and has the following qualifications:


Diploma in Care,
City & Guilds in Family & Community Care
NCFE Level 3 in End of Life
Trainer for Dementia Care
My Home Life Certificate
What do you see Certificate
NVQ 5 in Leadership & Management.


Mandie started working with the elderly in 2008 and worked her way up to Manager in early 2014.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glendale to verify any information. View our terms and conditions. Glendale has an Enhanced Service - more info.