Glendale

14 Station Road, Felsted, Great Dunmow CM6 3HB
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Top 20 carehome certificate
10 82 Reviews
  • Glendale, Great Dunmow
Situated in the charming village of Felsted, Glendale is a 20 bed Residential care home.

A genuine homely atmosphere, easy access to local amenities, and 24 hour care are just a few features of the home.

Glendale endeavours to ascertain your preferences and choices in all aspects of your care. Their wish is to enable you to attain and remain as independent as possible.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1900
  • Self-Funded Residential Dementia Care: £1700 – £1900
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1900

Hairdressing, reflexology & chiropody services are not included

These prices are only a guideline, please contact Glendale to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Glendale Residential Care Home Ltd

Person in charge

  • Amanda Thompson (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)

Glendale Reviews (82)

Total of 82, showing 41-60
10

Glendale has a Review Score of 10 (9.993) out of 10, based on 23 reviews in the last 2 years. Over all time Glendale has 82 reviews.

Overall Experience

  • 73
  • 8
  • 1
  • 0
  • 0

Date Published

82
6
14
23
59

Review from E F (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring home, run very professionally by people who really care for the residents. My father was a resident for three years and had the best levels of care.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your review, we are glad to be able to make a difference in people's lives, especially our residents and their families.
We aim to be able to do this for the foreseeable future.

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Review from M C (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a daughter, I find this care home amazing. I feel safe leaving my mother here. The staff are amazing and my mother is always happy and well looked after.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your review. We are pleased you are happy with the care your mother recieves.

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Review from K S (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful, clean home that is well-led. I couldn't ask for better care for Mum. Food is really tasty and nutritious. There's always something going on - games, entertainment, haircuts and pamper days. Thank you Glendale family.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your support and we are very pleased that you feel part of our family.

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Review from P O (Son of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glendale are providing excellent care to my dad. The staff are very patient and supportive of his care needs. He has a lovely bright room, he is partaking in the activities provided. He has gained weight due to their patience in encouraging him to eat.

Reply from Mandie Thompson, Home Manager at Glendale

We are pleased to hear you are happy with the service we provide.

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Review from J O (Daughter-in-law of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff. They have managed to get my father-in-law settled and eating again after a spell in hospital where he deteriorated. He has a bright and clean room, excellent food and facilities. Staff are attentive and caring. He is very well looked after in Glendale.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words, we are pleased your loved one is settled and happy in our home.

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Review from A C (Son of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was well looked after he had an operation. The staff were very kind and cared for him with all his needs.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your response - it's appreciated, we are proud you were happy with our service.

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Review from Mark (Great-grandson of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with this lovely little home. The right choice for our grandmother, the team are loving and caring it’s comfortable and cosy. Very clean with home-cooked food. All residents seem happy stimulated and well presented. The home is very clean and tidy. We have had visits in the garden BBQs and
entertainment seaside days and a Christmas party all through covid although we have to keep our distance and wear PPE we can see that our grandmother and the other residents are happy. The home has moved forward with covid made a visitors room and testing station and I got one feel very safe when I visit. Can highly recommend this lovely compassionate little home.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words. We welcome all families and friends to all events even with keeping their distance at present so everyone is safe. We look forward to the rollout of the vaccine being completed and you being able to have more time and contact with your loved ones.

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Review from Sue D (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family can’t thank the team enough over the last few months when my mum's health declined so much. They have been marvellous to mum, also kept us in the loop with everything. She very well cared for, it’s been a hard year for care homes and the residents but they have done a great job.

Reply from Mandie Thompson, Home Manager at Glendale

We are proud of the love and care we can give in a small personal home. Thank you for your support.

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Review from Jessica S (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent residential home - small, friendly and homely. Staff get to know the residents really well and develop close relationships with them, so they are able to provide good personalised care. The communal areas and rooms are clean and comfortable. A variety of activities are offered daily, as
well as trips, special occasions and events for residents and friends/family. Lovely garden and surrounding village. Good food. A very happy three years spent at Glendale.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words. We are pleased with how the home has evolved and continue to make important updates to the home and person-centered care.

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Review from P W (Sister of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was catered for with care during his short stay. He arrived with complex needs and they were met. He had to get used to being in a wheelchair and a more structured daily routine. He enjoyed a happy birthday and Christmas. The staff were very supportive during a very difficult time. We were
well looked after when visiting and felt completely safe in the environment. He had excellent end-of-life care.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words, we are very pleased with how the home has evolved and we continue to make improvements for the residents best interests.

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Review from M O (Sister of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A professional caring attitude, aware of 'end of life' needs. Good and clear information of medical procedures and condition of the patient, and referrals to Doctor. Help and encouragement to relatives in extremely difficult situations of lockdown.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind response. We wish you well and hopefully, you will visit our service again.

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Review from P H (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glendale has shown marked improvement in all areas in the last year.
Staff are always welcoming and caring to residents and visitors alike.
I believe much has been done to improve things such as food, staffing, training etc. since my last trip here.
It would be nice to see more structured activities
and outings available.

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Review from Nicola H (Friend of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Astonished when I visited. Fantastic to see all be included. A secure, reassuring home with dedicated staff. Wouldn't hesitate in recommending this lovely, welcoming home!! Outside space is a joy.

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Review from I C (Resident) assisted by family/friend published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after me so well and care so well to all my needs etc. They are all so happy to do things for me and all the residents. I love them all dearly - a joy to be here.

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Review from Philip R (Grandson of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are both friendly and welcoming and the rooms are spacious, clean and tidy. Residents are well cared for and all needs are met on a daily basis 10/10 for the care provided. Thank you.

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Review from Natasha T (Granddaughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly supportive staff. Always available when needed.
The home is set with beautiful surroundings rooms and facilities are very clean and well presented.
So glad my grandmother is a resident here.

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Review from R D (Son of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother felt completely at home from the moment she arrived. Clean, comfortable and extremely friendly attentive staff. She made friends with residents and did not want to leave. Absolutely marvellous.

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Review from E D (Respite Resident) assisted by family/friend published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed every day here and am looking forward to my next stay. It was clean, tidy, food good, activities excellent. Very well done to all at Glendales.

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Review from Eunice T (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glendale nursing home is a very caring nursing environment. The staff are very reliable when called upon. They work very hard and enjoy playing games with the residents and families.
Beautiful outdoor area for all residents in which the residents can enjoy freely.

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Review from C H (Relative of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant environment and very helpful staff. Best care home for my grandmother-in-law to have been placed. Staff are always very kind and supportive.

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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Glendale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Glendale is calculated as follows: ( (273 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 274 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glendale is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (1)

Mandie

Mandie Thompson

Job Title: Registered Home Manager

Joined: 2019

Mandie is the Registered Manager for Glendale Residential Care Home and has the following qualifications:


Diploma in Care,
City & Guilds in Family & Community Care
NCFE Level 3 in End of Life
Trainer for Dementia Care
My Home Life Certificate
What do you see Certificate
NVQ 5 in Leadership & Management.


Mandie started working with the elderly in 2008 and worked her way up to Manager in early 2014.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glendale to verify any information. View our terms and conditions. Glendale has an Enhanced Service - more info.