Glendale

14 Station Road, Felsted, Great Dunmow CM6 3HB

Situated in the charming village of Felsted, Glendale is a 20 bed Residential care home.

A genuine homely atmosphere, easy access to local amenities, and 24 hour care are just a few features of the home.

Glendale endeavours to ascertain your preferences and choices in all aspects of your care. Their wish is to enable you to attain and remain as independent as possible.

Owner: Glendale Residential Care Home Ltd

Person in charge: Justina Ali (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 0

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £675 – £850 (These prices are only a guideline, please contact Glendale to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Glendale: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Glendale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Glendale in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.24 for Glendale is calculated as follows: ( (44 Excellents x 5) + (74 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 129 Ratings = 4.24

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Glendale is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 10 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Glendale has a Review Score of 9.2 (9.240) from 11 Reviews


Average Ratings

  • Excellent
    2
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Glendale?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Glendale

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Respite Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

When it became clear that my mother needed residential care, I was very apprehensive about finding the right home and if mum would settle. I need not have worried. The standard of care mum has received has been excellent. The home is bright, clean and the staff are patient and caring. The management team are regularly on site and have been in frequent contact with me to discuss mum's care. They have been pro-active in arranging for health professionals to attend mum as necessary. Various activities are arranged for residents and there is a good atmosphere at the home. Mum is very happy at Glendale.

How likely would you be to recommend Glendale? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

A homely atmosphere with caring staff meeting the individual needs of the residents.
Good communications between staff/management and families.
A good open door policy and we are always made to feel welcome.

How likely would you be to recommend Glendale? Extremely Likely

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Average Rating:   4.3 out of 5

A warm welcome to a safe, secure home. Good food, prompt and competent attention by friendly staff. I enjoyed informal conversation with some residents and the church service.

How likely would you be to recommend Glendale? Extremely Likely

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Average Rating:   4.9 out of 5

My mother stayed for 11 nights as respite, as we were going away. She enjoyed her stay and said the food and staff were very good. A couple of items of clothing "went missing" but we were contacted to say they had been found.

How likely would you be to recommend Glendale? Extremely Likely

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Average Rating:   4.1 out of 5

House and surroundings are clean and tidy, neat garden, management and senior staff are all friendly and approachable. All carers were friendly and helpful, always seem busy with very little time to chat to residents.

Two-course meals were excellent - compliments to the chefs. Beverages are available at any time.

A resident unlatched my bedroom door twice in the early hours of the morning, which was rather disconcerting!

How likely would you be to recommend Glendale? Likely

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Average Rating:   3.5 out of 5

All the staff are caring and considerate and look after my mother very well. All the residents are treated with respect regardless of their age and condition. Management takes a genuine interest in the appearance and running of the home.

How likely would you be to recommend Glendale? Extremely Likely

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Average Rating:   4.3 out of 5

Staff are efficient and pleasant and treat the residents well. The home is clean, laundry is well done, meals are good, with fruit and drinks always available. Services such as manicures, hairdressing, chiropody are arranged when required, and there is a pleasant atmosphere about the place. As a visitor, even when arriving with no notice, you are made to feel welcome.

How likely would you be to recommend Glendale? Extremely Likely

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Average Rating:   4.2 out of 5

We are very pleased with the way Glendale staff have coped with dad's very complex issues.
He is always cleanly dressed and shaven.
The only is the staff turn over.

How likely would you be to recommend Glendale? Likely

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Average Rating:   4.4 out of 5

On the whole, it has been a good experience. The day to day staff are good and caring. Only criticism would be in dealings with fee increases. The staff are very kind and caring. When my mother first went there, there seemed to be lots of activities, with low-level activities. This has deteriorated recently which we have been told is due to cutbacks.

How likely would you be to recommend Glendale? Neither Unlikely or Likely

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Average Rating:   3.7 out of 5

Tina Ali, Provider at Glendale responded to this review on 21 Jul 2017:

Thank you for your recent review. In response to your comments, I would like to say that we have not increased the fees for over a year now, and our rates are very competitive compared to other homes in the area. We have recently upgraded our communal areas in the existing house and a substantial extension has been built to the rear of the property. We have not compromised the standard of care we provide to our residents, but we have recently looked towards retraining and replacing some of our current staff so that we can resume our previous activity schedule.

From personal experience, I have found the home to be just that, a home from home.
Having said that, it would not be that without the best staff.
Staff need to be valued and looked after like the residents, otherwise, we would not have good homes to look after our loved ones.

How likely would you be to recommend Glendale? Extremely Likely

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Average Rating:   4.5 out of 5

Glendale Residential Care home is a small well run facility which has benefited from a recent addition of an extra six bedrooms. Staff are courteous and caring in what is a challenging situation. Our observations during the frequent visits we have made suggest that the care given to the residents is very good.

How likely would you be to recommend Glendale? Extremely Likely

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Average Rating:   4 out of 5

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