Hatfield Haven is a Bishop Stortford care home, with twenty-four bedrooms with a double room for 25 bed occupancy. The home offers a service that specialises in provision for people with a form of dementia, including Alzheimer's.
Carers are skilled in maintaining a calm and stress-free environment, in which people with memory loss can feel more secure and independent than they might otherwise.
Together with efficient care, Hatfield Haven has good wheelchair...
Hatfield Haven is a Bishop Stortford care home, with twenty-four bedrooms with a double room for 25 bed occupancy. The home offers a service that specialises in provision for people with a form of dementia, including Alzheimer's.
Carers are skilled in maintaining a calm and stress-free environment, in which people with memory loss can feel more secure and independent than they might otherwise.
Together with efficient care, Hatfield Haven has good wheelchair access, its own stairlift and passenger lift and a well-kept garden that visitors are also welcome to enjoy.
The home also delivers person-centred activities and has a mini bus for weekly trips out.
Contact Hatfield Haven to confirm what's included and get a personalised quote:
Fees depending on assessment and dependency
Hairdressing and chiropody charged extra as monthly expenses
The price(s) shown are provided by the care home. Contact Hatfield Haven for full pricing details and T&Cs.
Hatfield Haven has a Review Score of 9.4 (9.425) out of 10, based on 12 reviews in the last 2 years.
Over all time Hatfield Haven has 27 reviews.
I am very pleased that my wife is in this home, as I have every confidence in them. The carers and managers go above and beyond to do everything they can for the residents and their families. Nothing seems to be too much trouble.
I am very pleased that my wife is in this home, as I have every confidence in them. The carers and managers go above and beyond to do everything they can for the residents and their families. Nothing seems to be too much trouble.
Thank you for such a lovely review, you and your wife and family are a real pleasure to know and be around, Thank you
My mum has been at this care home for nearly 6 months and is settled. She is very well cared for and is always clean. The food is absolutely lovely and my mum really enjoys it. The staff and the management are all amazing - very friendly, helpful, caring and approachable and will always find time...
My mum has been at this care home for nearly 6 months and is settled. She is very well cared for and is always clean. The food is absolutely lovely and my mum really enjoys it. The staff and the management are all amazing - very friendly, helpful, caring and approachable and will always find time to chat about my mum's care.
A very big Thank You for such lovely comments, you are so welcome and my door is always open
My brother has only recently gone to Hatfield Haven, and the care he has been given and shown has been second to none.
My brother has only recently gone to Hatfield Haven, and the care he has been given and shown has been second to none.
Thank you for your comments, it is lovely to see your Brother settling in and getting to know everyone
We've been consistently impressed by the level of care and compassion shown at Hatfield Haven. The team doesn't just provide support - they treat residents like family, with kindness, dignity and an attention to detail that makes all the difference. My mother-in-law has complex dementia needs, and...
We've been consistently impressed by the level of care and compassion shown at Hatfield Haven. The team doesn't just provide support - they treat residents like family, with kindness, dignity and an attention to detail that makes all the difference. My mother-in-law has complex dementia needs, and we've watched her flourish in this nurturing environment.
Thank you for your lovely review. We're so pleased that you are happy with the care that your mother in law receives.
I would...
I would recommend as a safe, caring home for your loved one.
Thank you for your lovely review. We're so pleased to hear that you regard our home as safe and caring.
My dad has resided at Hatfield Haven since the summer of 2020. He has had plenty of ups and downs, mostly downs, but has always been treated with as much dignity as can be, considering the awful symptoms of dementia. He is now cared for in his bed, all his needs are met to a high standard by the...
My dad has resided at Hatfield Haven since the summer of 2020. He has had plenty of ups and downs, mostly downs, but has always been treated with as much dignity as can be, considering the awful symptoms of dementia. He is now cared for in his bed, all his needs are met to a high standard by the wonderful staff and management there. 10/10.
Thank you very much for your kind review and for giving us 10/10!
Since my father has been in this care home, we as a family have been very pleased with the care and attention he has received. The staff are all caring, patient and get to know the residents as individuals. Any issues we have had have been dealt with quickly and professionally. I would recommend...
Since my father has been in this care home, we as a family have been very pleased with the care and attention he has received. The staff are all caring, patient and get to know the residents as individuals. Any issues we have had have been dealt with quickly and professionally. I would recommend this care home; my father is very happy there.
Thank you so much for your kind review. We're pleased to hear that you're happy with the care and attention your father is receiving and that you would recommend Hatfield Haven to others.
A relatively small care home, this really suits my mum. The staff are friendly, caring and go out of their way to help in any way possible. The management team totally supported mums intergration from home life to living at Hatfield Haven. I have also benefited from their care and attention. Thank...
A relatively small care home, this really suits my mum. The staff are friendly, caring and go out of their way to help in any way possible. The management team totally supported mums intergration from home life to living at Hatfield Haven. I have also benefited from their care and attention. Thank you.
Thank you very much for your kind review. We're happy to hear that you're pleased with the support your Mum received with the transition from home to Hatfield Haven and also with the care that your Mum is receiving here.
As my wife has only been a resident at Hatfield Haven since the 11th June 2025, this has to be a limited report so far. She needs more time to give a honest opinion so far, but she is coming to terms with her care, but we both agree this so far so good. I personally am very pleased with the home...
As my wife has only been a resident at Hatfield Haven since the 11th June 2025, this has to be a limited report so far. She needs more time to give a honest opinion so far, but she is coming to terms with her care, but we both agree this so far so good. I personally am very pleased with the home and its excellent life and care they give to all their residents.
Thank you so much for your lovely review. We're glad to hear that you are pleased with Hatfield Haven and also with the care that is provided for your wife.
I am very pleased with the home. The carers are very helpful and very kind. His room is very nice and comfortable. The meals are very good, and he enjoys them. It is a very nice home to visit, and you are made very welcome. He is very happy there.
I am very pleased with the home. The carers are very helpful and very kind. His room is very nice and comfortable. The meals are very good, and he enjoys them. It is a very nice home to visit, and you are made very welcome. He is very happy there.
Thank you so much for your lovely review. We're really pleased that he is happy here and enjoying the meals.
The staff provide excellent care to the residents and seem to have a genuine connection with them. The atmosphere is positive and residents are encouraged to engage in activities. As a visitor I'm always made to feel welcome. I think the food could be improved as it is often bland and portions...
The staff provide excellent care to the residents and seem to have a genuine connection with them. The atmosphere is positive and residents are encouraged to engage in activities. As a visitor I'm always made to feel welcome. I think the food could be improved as it is often bland and portions overwhelming. The management company don't engage with residents/families and treat it very much as a business. I hope they appreciate their staff, but I'm not sure they do.
Thank you for taking the time to leave us a review. We really do appreciate your feedback. We constantly review our 4 week menu and make changes as per our residents input, however I will pass your feedback on. I'm so pleased that you are happy with the care and atmosphere we provide. Thanks again.
My wife is bedbound and cannot stand or sit up. Her diet is just good supplements - does not eat proper food. Therefore, our experience of the Haven is limited, but the staff are kind and helpful.
My wife is bedbound and cannot stand or sit up. Her diet is just good supplements - does not eat proper food. Therefore, our experience of the Haven is limited, but the staff are kind and helpful.
Thank you for taking the time to leave us a review. We really do appreciate your feedback and will pass your comments on to the team.
The management and staff at Hatfield Haven are kind, caring and respectful towards all of the residents and each other. The atmosphere is warm and friendly and the staff are all very attentive towards each resident's individual needs, whether that be physical or emotional. I have no concerns now...
The management and staff at Hatfield Haven are kind, caring and respectful towards all of the residents and each other. The atmosphere is warm and friendly and the staff are all very attentive towards each resident's individual needs, whether that be physical or emotional. I have no concerns now about my aunt's health, welfare or safety. This home is a 'gem' and shows how to run a gold standard care home.
What a lovely reply! Thank you for your lovely words and appreciation.
The home is a caring environment which establishes much more of a 'homely' feeling. Staff were very approachable and always helpful, courteous and attentive.
The home is a caring environment which establishes much more of a 'homely' feeling. Staff were very approachable and always helpful, courteous and attentive.
Thank you for this review we do strive to be helpful, courteous and attentive to residents and families alike so thank you for acknowledging this.
It's early days, but I hope...
It's early days, but I hope my husband settled in the future as he has so far.
Thank you for taking the time with this review. We really do appreciate your feedback and if there is anything you are unhappy with, this can be addressed and swiftly changed. Thank you once again.
Truly outstanding, my mum was moved here from another care home that was nowhere near as good. The staff are all so caring and passionate about what they do. Residents are treated to so many engaging activities. There was a belly dancing raffle pancake day. And a Pantomime every year. Trips to the...
Truly outstanding, my mum was moved here from another care home that was nowhere near as good. The staff are all so caring and passionate about what they do. Residents are treated to so many engaging activities. There was a belly dancing raffle pancake day. And a Pantomime every year. Trips to the seaside. Visits to the airport to see planes taking off, plus tea and cake. There are animal experiences; snakes, dogs, meerkats, bats, spiders, owls. It is so heartwarming to see my mum put on weight and enjoying herself. I feel I have got my mum back from her dementia. It is like having a second family. Every visit is so enjoyable.
Wow, what a lovely review, thank you. It makes everyone of us that care for your dear mum so proud when we are appreciated like this. Thank you.
This care home is outstanding. The care and compassion given to my mother are excellent; she is very happy here, which makes me very happy too. I would recommend Hatfield Haven every time.
This care home is outstanding. The care and compassion given to my mother are excellent; she is very happy here, which makes me very happy too. I would recommend Hatfield Haven every time.
Thank you again.
New residents are more welcome even if the don't appreciate it.
New residents are more welcome even if the don't appreciate it.
Thank you for your kind words, we always try to make everyone feel welcome and at home, after all this is the residents' home...
Hatfield Haven is providing excellent care for our mum. The staff are compassionate and have treated Mum with so much love, kindness, dignity and respect. I can only praise all the staff for everything they do, both staff and management are always welcoming to the family. I would certainly...
Hatfield Haven is providing excellent care for our mum. The staff are compassionate and have treated Mum with so much love, kindness, dignity and respect. I can only praise all the staff for everything they do, both staff and management are always welcoming to the family. I would certainly recommend the home to anyone. There are always a lot of amazing activities going on with a first-class organiser and lots of fun. We couldn't be happier!
Thank you so much for your lovely review. We work really hard to maintain our name as a caring welcoming home, who meets all the needs of our lovely residents and it is so nice to receive a review such as yours which validates this. Appreciation goes a long way. Thank you.
The staff always seem to be very caring and fond of...
The staff always seem to be very caring and fond of residents.
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Carol is our home manager and has many years of experience within the care sector.
Her previous role was in a 58-bed care home where she was the...
Carol is our home manager and has many years of experience within the care sector.
Her previous role was in a 58-bed care home where she was the home manager and worked in that role for 14 years. She started as a carer and has worked her way up through the ranks. She is knowledgeable, approachable and caring. She has been with Hatfield Haven for seven years now and we are very privileged to have running the home.
Tracy is an exceptional member of our team with over twenty years of experience in this role.
She is very qualified and knowledgeable and is happy...
Tracy is an exceptional member of our team with over twenty years of experience in this role.
She is very qualified and knowledgeable and is happy to share this with her team and to nurture new staff members. We are extremely grateful to have had Tracy with us for over five years now, she is fun, caring and able to lead her team in a professional and calm manner.
Angie is the first point of call at Hatfield Haven.
Angie deals with everything to do with administration. She arranges new admissions and is always...
Angie is the first point of call at Hatfield Haven.
Angie deals with everything to do with administration. She arranges new admissions and is always at hand or on the end of the phone should you have any questions at all. She knows the home and staff well and also the residents and their families.
Nilima has been with us for over two years now. She is professional in her duties but also fun with our residents. She works at a high standard and...
Nilima has been with us for over two years now. She is professional in her duties but also fun with our residents. She works at a high standard and has good relationships with outside agencies.
Her shifts are always calm and well controlled and staff enjoy working under her.
The care home lists weekly fees per person between £1,200 and £1,600 for residential care (respite between £1,400 and £1,700) and between £1,200 and £1,600 for residential dementia care (respite between £1,400 and £1,700). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
There are 25 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
3.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatfield Haven to verify any information. View our terms and conditions. Hatfield Haven has an Enhanced Service -what an Enhanced Service includes.