Spring Lodge

23 Vicarage Gardens, Clacton-on-Sea CO15 1BU

Spring Lodge is one of a number of care accommodations on the coastal town of Clacton-on-Sea, owned by Black Swan International who look to achieve homely facilities and flexible services for individual care needs.

Permanent lodgings are available at Spring Lodge, as are respite and rehabilitation packages, made highly-desirable amongst those with related needs by the pleasant coastal location.

The home is well-situated for nearby amenities, giving residents the chance to feel empowered within the community while benefitting from the advice of a skilled care team.

Group: Black Swan International Ltd

Person in charge: Margaret McKeen (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian

Single Rooms: 20

Rooms with ensuite WC: 11

Weekly Charges Guide: Personal Care Single £500 – £700 (These prices are only a guideline, please contact Spring Lodge to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Spring Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Spring Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Spring Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.533 for Spring Lodge is calculated as follows: ( (104 Excellents x 5) + (48 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 167 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Spring Lodge is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 9 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Spring Lodge has a Review Score of 9.5 (9.533) from 14 Reviews


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Spring Lodge?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Spring Lodge

  • Resident / Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

A friendly, happy home where residents are treated as people and care is given willingly.

How likely would you be to recommend Spring Lodge? Extremely Likely

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Average Rating:   3.6 out of 5

We are satisfied that my sister is being looked after. The staff are very good and we are satisfied that she is being looked after at all times. The staff are very caring to her and we know she is in good hands.

How likely would you be to recommend Spring Lodge? Likely

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Average Rating:   3.5 out of 5

The home is always warm and welcoming. It is maintained to a good standard. The staff seem to have the wellbeing of the residents at the heart of what they do. As a visitor, I'm always welcomed and usually offered a drink.

How likely would you be to recommend Spring Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

Generally, after 3 years my mother (92) is comfortable, safe and well looked after. The hardest part is getting her to accept she needs help. Being not very mobile and now partially sighted makes her life difficult but the staff are good and kind when called upon. Very good manager as well.

How likely would you be to recommend Spring Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

I have been in this home for over 2 years now and I am very happy to be here. The staff and management are very kind and always willing to help. They are very friendly and nothing is too much trouble. I regard them as my extended family. The home is comfortable and welcoming. We also have some very good entertainment and even get taken out.

How likely would you be to recommend Spring Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Staff, very helpful/caring/kind, care about relatives, (ie. cups of tea, I asked them to get a blanket for my nan, they got that straight away, they said 'no problem'). Management team and staff are very thorough.

How likely would you be to recommend Spring Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

When I go to pick up my sister the carers are always pleasant and interested in where we are going and has my sister got her medication to take out (tablet). The home itself is very bright and clean. It never smells unsavoury and the residents are clean and well cared for. Other residents talk to visitors and seem happy in their environment.

How likely would you be to recommend Spring Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

We as a family are very happy with the care and friendliness shown to my sister. She is very happy at Spring Lodge and I know we made the best choice for my sister.

How likely would you be to recommend Spring Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Good all round facilities and service. A range of activities including fitness. Staff good and caring.

How likely would you be to recommend Spring Lodge? Likely

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Average Rating:   4.3 out of 5

I have lived in this home for a year now and find it very friendly and homely. The staff are very pleasant and always helpful. I am very happy here and I know I made the right choice.

How likely would you be to recommend Spring Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

My aunt has been a resident of Spring Lodge for approximately 3 months. This is her third try at residential care. Spring Lodge is a wonderful caring home. The manager and carers are dedicated to making the residents happy, all residents are treated with dignity. My aunt certainly does not want to leave, ever! The home is spotless, comfortable and the food is fantastic. I cannot praise this home highly enough. We attended the Christmas party recently, which was a delight.

How likely would you be to recommend Spring Lodge? Extremely Likely

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Average Rating:   5 out of 5

I would recommend spring Lodge to anyone in need of care. The staff are so kind and caring. My husband is happy and content. I have no worries at all for his care. I have just returned after six weeks in Australia and my husband is looking so well, content and happy. I have no worries leaving his care at any time in the care of the staff.

How likely would you be to recommend Spring Lodge? Extremely Likely

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Average Rating:   5 out of 5

My great Nan is a resident at Spring lodge. It was her 97th birthday and all the staff brought a cake in with candles, cards and flowers for her. The staff are so friendly and caring and offered us refreshments. We're made welcome at whatever time we turn up. She looks so well.
The house and garden is immaculate. She enjoys the entertainment which brightens up her day. Also has her hair done weekly. At 17 I'm thinking about booking in soon!

How likely would you be to recommend Spring Lodge? Extremely Likely

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Average Rating:   5 out of 5

My grandma took residence in Spring Lodge 1 year ago. Although she was reluctant to go into a care home initially, she soon settled in. The staff are all lovely and always have a friendly manner. As a visitor I am always greeted politely and offered a drink. The home always smells fresh and clean and grandma reports the food is good. They even stock her own favourite bread. Her room is a good size and is kept clean and tidy. I'm pleased she is being cared for so well.

How likely would you be to recommend Spring Lodge? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 10 Apr 2018

Single en-suite

Awards / Recognitions

February 2018

April 2017

February 2016

Top 20 Care Homes East of England 2014

Recipient: Spring Lodge

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Spring Lodge