Spring Lodge, Clacton-on-Sea, Essex
Spring Lodge, Clacton-on-Sea, Essex
Spring Lodge, Clacton-on-Sea, Essex

Spring Lodge is one of a number of care accommodations on the coastal town of Clacton-on-Sea, owned by Black Swan International who look to achieve homely facilities and flexible services for individual care needs.

Permanent lodgings are available at Spring Lodge, as are respite and rehabilitation packages, made highly-desirable amongst those with related needs by the pleasant coastal location.

The home is well-situated for nearby amenities, giving residents the chance to feel empowered within the community while benefitting from the advice of a skilled care team.

Group: Black Swan International Ltd

Person in charge: Margaret McKeen (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian

Single Rooms: 20

Rooms with ensuite WC: 11

Weekly Charges Guide: Personal Care Single £500 – £700 (These prices are only a guideline, please contact Spring Lodge to find out the exact price for your requirements.) (These prices are only a guideline, please contact Spring Lodge to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Spring Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 25 Oct 2017

Single en-suite

Reviews

9.6 Spring Lodge has a Review Score of 9.6 (9.598)

The Review Score of 9.6 (maximum of 10) for Spring Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Spring Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.598 for Spring Lodge is calculated as follows: ( (66 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Spring Lodge is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Spring Lodge?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Spring Lodge

  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Great-grandson of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Good all round facilities and service. A range of activities including fitness. Staff good and caring.

How likely would you be to recommend Spring Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I always receive a warm welcome when I visit. The staff are helpful and friendly. My sister is so happy here and it is a relief to me to know who she is well looked after in a home from home environment. She has also gained weight due to the excellent food.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have lived in this home for a year now and find it very friendly and homely. The staff are very pleasant and always helpful. I am very happy here and I know I made the right choice.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt has been a resident of Spring Lodge for approximately 3 months. This is her third try at residential care. Spring Lodge is a wonderful caring home. The manager and carers are dedicated to making the residents happy, all residents are treated with dignity. My aunt certainly does not want to leave, ever! The home is spotless, comfortable and the food is fantastic. I cannot praise this home highly enough. We attended the Christmas party recently, which was a delight.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother has been a resident since March 2015. She was reluctant at first but now acclimatised in a friendly, well run care home.
The care home is clean and tidy, meals are good, staff are very friendly and helpful.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We received a warm welcome on our first visit and were struck by the friendliness of the staff which is always the same however busy they are; we noticed the temperature was the same all through the building and all the décor is pleasant. Initially, our relative was in for a two week 'trying out' period but within a few days, we were pleased to see a marked improvement in health and confidence. Needless to say the two weeks 'try out' became permanent which gives us much peace of mind.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would recommend spring Lodge to anyone in need of care. The staff are so kind and caring. My husband is happy and content. I have no worries at all for his care. I have just returned after six weeks in Australia and my husband is looking so well, content and happy. I have no worries leaving his care at any time in the care of the staff.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My great Nan is a resident at Spring lodge. It was her 97th birthday and all the staff brought a cake in with candles, cards and flowers for her. The staff are so friendly and caring and offered us refreshments. We're made welcome at whatever time we turn up. She looks so well.
The house and garden is immaculate. She enjoys the entertainment which brightens up her day. Also has her hair done weekly. At 17 I'm thinking about booking in soon!

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My grandma took residence in Spring Lodge 1 year ago. Although she was reluctant to go into a care home initially, she soon settled in. The staff are all lovely and always have a friendly manner. As a visitor I am always greeted politely and offered a drink. The home always smells fresh and clean and grandma reports the food is good. They even stock her own favourite bread. Her room is a good size and is kept clean and tidy. I'm pleased she is being cared for so well.

How likely would you be to recommend Spring Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Spring Lodge

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Top 20 Care Homes East of England 2014

Recipient: Spring Lodge

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Spring Lodge