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Care Homes Owned by Black Swan Care Group

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group
Black Swan International Ltd is an experienced care operator, making the most of a vast range of care knowledge, at the same time as putting residents' needs and feelings first. The group is extremely flexible in its approach to dealing with everyday living. Residents' dignity is the most important aspect of the company ethos, with independence also promoted within each home.

Black Swan Care Group Locations (18)

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18 Care Homes owned by Black Swan Care Group
The Gables

1 East Park Street, Chatteris PE16 6LA 

10 80 reviews
"My dad has now been in the Gables for almost a month, I have found the care home very helpful in every aspect from the initial care to his…"   Read all 80 reviews
Location Type Care Home

The Gables care home is situated in the market town of Chatteris, 24 miles from Cambridge, 20 miles from Peterborough and 12 miles from Huntingdon. The team provide short-term, respite and longer term care and support for up to 49 residents at the… Read more about The Gables

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 49 Rooms from £1,100 / week
The Lodge

82 Kirby Road, Walton on the Naze CO14 8RJ 

9.9 49 reviews
"I came over from Canada to visit my mother. My mother has been here since 2020. I have always been very satisfied with the care that she is…"   Read all 49 reviews
Location Type Care Home

The Lodge provides short term respite care and longer term support for up to 36 Residents, including support for people living with a dementia. There are 18 bedrooms on the ground floor and 18 on the first floor. Access to the 1st floor can be gained… Read more about The Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 36 Rooms from £1,100 / week
Heathcote

19/23 Unthank Road, Norwich NR2 2PA 

9.9 50 reviews
"Staff here are wonderful always very helpful. Food is always nice. I am glad I came here - I feel safe and cared for. We go out for coffee…"   Read all 50 reviews
Location Type Care Home

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.… Read more about Heathcote

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 29 Rooms from £1,100 / week
Potton View

Mill Hill, Potton Road, Gamlingay, Sandy SG19 3LW 

9.9 56 reviews
"Well what can I say, called to them to help my mum as she was struggling and from the very beginning the care team have gone above and…"   Read all 56 reviews
Location Type Care Home

Potton View, in Gamlingay, is a residential home for up to 31 older people. All rooms are easily accessible, being on the ground floor with large en-suite facilities. The home is nestled between the villages of Gamlingay in Cambridgeshire and Potton… Read more about Potton View

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 31 Rooms from £1,300 / week
Park House

6 Alexandra Road, Great Yarmouth NR30 2HW 

9.9 70 reviews
"Excellent staff, kind and caring. Always greet with a smile and warm welcome. Care is second to none. Always made welcome.…"   Read all 70 reviews
Location Type Care Home

Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice. Both long-term and temporary respite stays are available from… Read more about Park House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 26 Rooms from £1,150 / week
York House

47 Norwich Road, Dereham NR20 3AS 

9.9 96 reviews
"Today I called in to see my friend & I was very impressed at how soon I was let in by a lovely aldy with a big smile, so always a good…"   Read all 96 reviews
Location Type Care Home

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room… Read more about York House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 43 Rooms from £1,100 / week
The Haven

Whitehouse Lane, Boston PE21 0BE 

9.8 41 reviews
"Mum came to The Haven following a fall, initially for respite care. She has recently returned after a hospital admission - her pleasure…"   Read all 41 reviews
Location Type Care Home

The Haven care home in Boston, operated by Black Swan Care Group, opened in 2020 following an extensive upgrade. The home is registered to care for up to 36 residents. The home is beautifully decorated and has a homely atmosphere. It is named after… Read more about The Haven

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 38 Rooms from £1,300 / week
Valentine House

Broadway, Silver End, Witham CM8 3RF 

9.8 72 reviews
"We couldn't be more grateful for the incredible care my mum receives at Valentine House. From the moment you walk through the doors, you're…"   Read all 72 reviews
Location Type Care Home

Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living… Read more about Valentine House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 50 Rooms from £1,250 / week
Beccles Care Home

St. George's Road, Beccles NR34 9YQ 

9.8 21 reviews
"My mum came to Beccles Care Home in Nov 24. Honestly it's a hotel and she has dementia and she believes this as well. Cant ask far nicer…"   Read all 21 reviews
Location Type Care Home

Beccles Care Home, located in the heart of Beccles in North Suffolk, provides short-term respite care and longer term support for older people, including people living with dementia. Black Swan recently purchased the care home, leaning on their extensive… Read more about Beccles Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 35 Rooms from £1,200 / week
Kings Lynn Residential Home

Kettlewell Lane, King's Lynn PE30 1PW 

9.8 68 reviews
"After my Aunt had experienced two previous care homes where they were happy to leave the residents couped up in their rooms all day, with…"   Read all 68 reviews
Location Type Care Home

Kings Lynn care home is perfectly situated in the heart of Kings Lynn, just five minutes walk from both the mainline rail and bus stations. The home is a purpose-built facility with all accommodation situated on one level for ease of access. It has… Read more about Kings Lynn Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 47 Rooms from £1,300 / week
Maitland House

33 Church Road, Clacton-on-Sea CO15 6AX 

9.8 59 reviews
"My mother has improved enormously since arriving at the Maitland. She is now walking about with a frame after being stuck in a wheelchair.…"   Read all 59 reviews
Location Type Care Home

Maitland House provides short-term respite care and longer term support to up to 24 people, situated a short walk from the Clacton-on-Sea seafront. The home has comfortable bedrooms with ensuite facilities, spacious lounges and a dining room as well… Read more about Maitland House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 24 Rooms from £1,100 / week
Southwell Court

Hinkins Close, Melbourn, Royston SG8 6JL 

9.7 45 reviews
"My father came for a weeks respite stay and it was a very positive experience. The staff were very kind and supportive. He felt relaxed and…"   Read all 45 reviews
Location Type Care Home

Southwell Court is located in a lovely residential area in the village of Melbourn, near Royston on the border of Cambridgeshire and Hertfordshire. The home provides daycare, short-term, respite care and longer term care and support for up to 40 people. The… Read more about Southwell Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 40 Rooms from £1,400 / week
Chiswick House

3 Christchurch Road, Norwich NR2 2AD 

9.6 46 reviews
"Having spent 9 weeks in hospital, my husband needed to convalesce at home. Due to my foot being in plaster for 6 weeks following an…"   Read all 46 reviews
Location Type Care Home

Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs. Originally a large Victorian building,… Read more about Chiswick House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 32 Rooms from £1,350 / week
Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH 

9.6 50 reviews
"I can't recommend the carers at Thomas Tawell House enough. They are wonderful looking after my friend as she can be very difficult at…"   Read all 50 reviews
Location Type Care Home

Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss. Recently purchased by Black Swan care group, the home is being… Read more about Thomas Tawell House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Palliative Care
  • Visual / Hearing Impairment
  • 37 Rooms from £1,200 / week
Nightingale Lodge

8 Austin Street, Hunstanton PE36 6AL 

9.6 82 reviews
"I came to experience the summer afternoon tea party. The dining room was full of beautifully layed out food. We had 2 exalent singers to…"   Read all 82 reviews
Location Type Care Home

Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms. The property is well-situated for nearby amenities as well as being a short walk from the… Read more about Nightingale Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 29 Rooms from £1,200 / week
The Beeches

West Harling Road, East Harling, Norwich NR16 2NP 

9.3 59 reviews
"I wish I had more stars to award. Our mother was a resident at The Beeches for the final five months of her life and we never had any…"   Read all 59 reviews
Location Type Care Home

The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres. A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional standard.… Read more about The Beeches

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 46 Rooms from £1,450 / week
Spring Lodge

23 Vicarage Gardens, Clacton-on-Sea CO15 1BU 

9.2 33 reviews
"My Dad has been at the care home for 2 weeks. They have been there for him and made him feel very welcome and he has settled and accepts…"   Read all 33 reviews
Location Type Care Home

Spring Lodge is one of a number of care accommodations on the coastal town of Clacton-on-Sea, owned by Black Swan International who look to achieve homely facilities and flexible services for individual care needs. Permanent lodgings are available… Read more about Spring Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 20 Rooms from £1,200 / week
Laurel Lodge

19 Ipswich Road, Norwich NR2 2LN 

8.6 46 reviews
"My mother has dementia but is still very bright & chatty & was not receptive to going into care, but had to after my father's death. It was…"   Read all 46 reviews
Location Type Care Home

Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over. The home… Read more about Laurel Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 32 Rooms from £1,200 / week

Black Swan Care Group Reviews (1023)

9.7

Black Swan Care Group has a Group Review Score of 9.7 (9.679) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Review of

Kings Lynn Residential Home

from N M (Nephew of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my Aunt had experienced two previous care homes where they were happy to leave the residents couped up in their rooms all day, with minimal care from often inexperienced agency staff, it was so refreshing to enter her into what I would call a proper care home. From the moment of the initial interview,
to her entering the home, the care and individual attention has been second to none. When you enter the home, everyone from reception and the care staff, the management and even the maintenance man, all have a smile and politeness, welcoming residents and visitors alike and offer their assistance. Really pleased that the residents are encouraged to leave their rooms to socialise and to get much needed exercise and stimulation. After being in Black Swan for less than one month, my Aunt has already had a proper organised social trip out, this never happed at her previous homes and is essential for her wellbeing and health. Fantastic start to real care in a home my Aunt deserves.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home

Thank you for your lovely comments. We are passionate that residents in our homes are supported to live as they would wish to do, and be supported to socialise with other residents and staff in the communal areas of the home. It's also really important that they are supported to enjoy life outside the home in our local community. We will pass on your positive comments to the teams at the home - even our Maintenance Manager!

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Review of

The Gables

from S P (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has now been in the Gables for almost a month, I have found the care home very helpful in every aspect from the initial care to his arrival at the home was very stress free. He was getting more and more frail living on his own and then a 2 weeks in hospital, and now he has settled into his new
life, room and the routine of the home. He is happy and there is a lot of activities for him to join in with. I am very happy with his care and staff are wonderful.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your lovely comments about the care and support your Dad is receiving at The Gables - we're so pleased he has settled well and is happy with us.

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Review of

The Haven

from V W (Daughter-in-law of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very family - feel atmosphere.
Friendly, caring staff.
Well-decorated environment.
Great place of care for loved ones.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for your kind words - we pride ourselves on providing a comfortable environment and atmosphere at The Haven.

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Review of

The Haven

from C G (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What stands out at The Haven is the kindness of all the staff. They really know and care about the patients. The communication/handover is excellent, so there is continuity of care.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for your comments about the kindness of the staff at The Haven, we will pass on your comments to the team at the home.

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Review of

The Haven

from Andrew G (Son-in-law of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to The Haven following a fall, initially for respite care. She has recently returned after a hospital admission - her pleasure being back at The Haven was both obvious and a delight to see. The staff are super friendly and caring, and make every visit a pleasure.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you so much for taking the time to share your kind words about the care and support provided at The Haven, it is our pleasure to support your mum.

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Review of

The Haven

from J W (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and well run facility sometime the staff are busy and there is a long wait for the carers to come and attend the resident.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for your kind words about The Haven. As you've said, sometimes the home can be extremely busy and the care team will always do their best to attend to the residents' needs as quickly as possible. We will pass your comments on to the team at the home.

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Review of

York House

from Jennifer U (Friend of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I called in to see my friend & I was very impressed at how soon I was let in by a lovely aldy with a big smile, so always a good start, she took me to my friends room.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments. We appreciate how important a first impression is whenever visitors come to our home, so we're delighted that your experience was a positive one. We look forward to seeing you again soon.

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Review of

Nightingale Lodge

from Jane W (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to experience the summer afternoon tea party. The dining room was full of beautifully layed out food. We had 2 exalent singers to entertain us. We sat in the garden in the sun having a wonderful time. Thank you.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Nightingale Lodge

Thank you for your kind comments about our summer afternoon tea party. We were lucky with the weather and we're delighted you enjoyed the entertainment and the food on offer on the day. We will pass your compliments on to the team at Nightingale Lodge.

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Review of

Valentine House

from Lesley P (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be more grateful for the incredible care my mum receives at Valentine House. From the moment you walk through the doors, you're welcomed like family. The staff are simply amazing, so kind, compassionate and always going the extra mile to make sure she feels safe and happy.


What really

sets this place apart is the fantastic range of entertainment and activities they provide. Whether it's live music, craft sessions, or themed days, there's always something fu and engaging going on. It's great to see how much thought and effort goes into keeping everyone active, entertained and connected.


Thank you to every member of the team for making this home such a special place, you're all absolute amazing.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank you for your lovely comments about the care and support your mum is receiving at Valentine House, we'll ensure that the team at the home are informed of your comments.

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Review of

Valentine House

from Jade P (Granddaughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an incredible day at the BBQ! From start to finish, it was filled with laughter, delicious food, and unforgettable memories. The energy was amazing - families coming together, kids running around with huge smiles, and the smell of perfectly grilled food in the air. There's something so special
about spending time outdoors with loved ones, soaking up the sun and enjoying the simple pleasures of great company and great food.


One of the best parts of the day was the variety of activities and events that brought everyone together. Whether it was the fun games for the kids, the live music, or the friendly competitions, there was something for everyone to enjoy. It's always heartwarming to see a community come alive like this - sharing stories, making new friends, and celebrating what really matters: connection.


Huge thanks to the organizers for putting together such a thoughtful and well-run event. These kinds of days remind us how important it is to slow down, be present, and celebrate.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank for your lovely comments about the summer BBQ! It's really our pleasure to welcome so many people to these events and to see everyone enjoy themselves so much. We'll pass your comments on to the team at Valentine House.

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Review of

The Gables

from Lynda L (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I finally accepted that my mum needed far more help & support than I was able to give I contacted the Gables to discuss. The manager could not have been more helpful and supportive. The whole process was sorted so efficiently and fast. The moment my mum arrived I knew I had made the right decision.
The manager had suggested I take clothing etc, in the previous day so that Mum was straight in and 'at home' immediately. Not only the manager the whole team are amazing. So caring and pleasant. Nothing is too much trouble.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your kind comments about the care and support offered to your mum at The Gables. Its lovely to read how supportive you feel the whole process has been and for the kind comments about our Manager's advice and the support of the team at the home.

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Review of

York House

from Hazel W (Friend of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found York House to be a very caring and considerate home where my friend has fit in lovely and looks physically and is mentally thriving. All staff are really caring and there are many activities to stimulate him. The BBQ for friends and family recently was fantastic and a really lovely afternoon
was had.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind words about the care and support your friend is enjoying at York House - we will pass on your comments to the team at the home.

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Review of

The Haven

from N N (Relative of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely place. The residents are well cared for and nothing is too much trouble. Always welcomed with a smiling face, all of the carers are kind and compassionate and I felt very welcome visiting.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for your amazing comments about The Haven, we will be sure to pass on your compliments to the team.

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Review of

York House

from Irene T (Sister of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my brother has been at York House he has been treated with dignity and respect and is very happy being there.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about the care and support your brother is receiving at York House. We will ensure that the staff are made aware of your compliments.

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Review of

Nightingale Lodge

from Ruth B (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is settling into life at Nightingale Lodge very well, her start point being upset and disoriented. the manager and her staff ahve shown unfailing care, kindness and sensitivity in looking after Mum, helping her settle in. She now joins in with the activities like animal visits, word games, bingo
and dancing. Mum is less anxious when I visit her now, being in the conservatory interacting with other residents; it is precious time to go and join her in her physical environment and chat in whichever direction the conversation goes. She also has a piano keyboard in her room, pictures and cushions from her home. All staff are welcoming and very hospitable - there is a lovely family feel there. We can visit at anytime in the conservatory, lounge or garden. Mum always looks fresh and nicely dressed, including her red scarf! I am so pleased that we chose Nightingale Lodge. Vascular dementia is a truly horrible condition; however I feel that Mum has the best care and quality of life that she can enjoy and we are all welcome to visit her as her family. Thank you.
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Review of

Park House

from G S (Sister of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, kind and caring.
Always greet with a smile and warm welcome.
Care is second to none.
Always made welcome.
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Review of

York House

from R S (Son of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite ongoing safeguarding issues (now resolved), I am very impressed with the staff, management and care provided at York House. The support, patience and respect shown to my mother during this difficult period has been 1st class. Residents here are well cared for by an excellent team and I would
definitively recommend this care home.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about the care and support provided at York House. Please continue to discuss anything with the team at the home.

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Review of

The Gables

from Maria N (Respite Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care for a two week stay. Friendly staff, in a home away from home environment.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you so much for your lovely kind words about the care received at The Gables. We hope to see you again in the future.

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Review of

Park House

from Sarah H (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Park House has been a big part of my life for more than 2 years now - my mother came here April 2023, and my dad joined her that November. The staff are like a second family - my 2 year old has grown-up here, and the staff were a great support to both me and my father when my mum died last year. I honestly
couldn't find a better place for my dad to be.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House

Thank you for your lovely comments about the care and support both your parents have experienced at Park House and we will continue to support you and your Dad.

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Review of

Southwell Court

from H B (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came for a weeks respite stay and it was a very positive experience. The staff were very kind and supportive. He felt relaxed and well cared for.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell Court

Thanks for your lovely comments about your father's recent stay at our home - we're glad he enjoyed his stay and we hope you'll consider us again if you're looking for care in the future.

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Awards / Recognitions (12)

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Frequently Asked Questions about Black Swan Care Group

Costs for care homes owned by Black Swan Care Group

Average costs per week for care homes owned by Black Swan Care Group by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Black Swan Care Group, based on 18 out of 18 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,222
Residential Dementia Care £1,260
All Care Types £1,222
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Black Swan Care Group own?

Black Swan Care Group own 18 Care Homes.

Which Black Swan Care Group Care Homes have the highest review score?

The Gables, The Lodge & Heathcote have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Black Swan Care Group to verify any information. View our terms and conditions. Black Swan Care Group has a Platinum Service – more info.