Care Homes Owned by Black Swan Care Group

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group
Black Swan International Ltd is an experienced care operator, making the most of a vast range of care knowledge, at the same time as putting residents' needs and feelings first. The group is extremely flexible in its approach to dealing with everyday living. Residents' dignity is the most important aspect of the company ethos, with independence also promoted within each home.

Black Swan Care Group Locations (18)

 

18 Care Homes owned by Black Swan Care Group

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The Gables

1 East Park Street, Chatteris PE16 6LA 

10 76 reviews
"Friend recommended The Gables as given outstanding care to their parent for past 2 years. Father-in-law transferred to The Gables from…"   Read all 76 reviews
Location Type Care Home

The Gables care home is situated in the market town of Chatteris, 24 miles from Cambridge, 20 miles from Peterborough and 12 miles from Huntingdon. The team provide short-term, respite and longer term care and support for up to 49 residents at the… Read more about The Gables

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 49 Rooms from £1,000 / week
The Haven

Whitehouse Lane, Boston PE21 0BE 

9.9 34 reviews
"My mother was in The Haven Care Home for a very short time but I was always impressed with their professionalism, kindness and cheeriness.…"   Read all 34 reviews
Location Type Care Home

The Haven care home in Boston, operated by Black Swan Care Group, opened in 2020 following an extensive upgrade. The home is registered to care for up to 36 residents. The home is beautifully decorated and has a homely atmosphere. It is named after… Read more about The Haven

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 38 Rooms from £1,050 / week
The Lodge

82 Kirby Road, Walton on the Naze CO14 8RJ 

9.9 49 reviews
"We could not ask for a better home for our mum to be in. The staff are kind, helpful and really nice. Our thanks could never express how…"   Read all 49 reviews
Location Type Care Home

The Lodge provides short term respite care and longer term support for up to 36 Residents, including support for people living with a dementia. There are 18 bedrooms on the ground floor and 18 on the first floor. Access to the 1st floor can be gained… Read more about The Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 36 Rooms from £1,000 / week
Park House

6 Alexandra Road, Great Yarmouth NR30 2HW 

9.9 66 reviews
"Mum is really happy at Park House. She has made friends and gets on very well with all the staff. They like her too. She enjoys the…"   Read all 66 reviews
Location Type Care Home

Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice. Both long-term and temporary respite stays are available from… Read more about Park House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 26 Rooms from £1,100 / week
Heathcote

19/23 Unthank Road, Norwich NR2 2PA 

9.9 50 reviews
"Staff here are wonderful always very helpful. Food is always nice. I am glad I came here - I feel safe and cared for. We go out for coffee…"   Read all 50 reviews
Location Type Care Home

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.… Read more about Heathcote

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Sensory Impairment
  • 29 Rooms from £1,000 / week
Potton View

Mill Hill, Potton Road, Gamlingay, Sandy SG19 3LW 

9.9 56 reviews
"Well what can I say, called to them to help my mum as she was struggling and from the very beginning the care team have gone above and…"   Read all 56 reviews
Location Type Care Home

Potton View, in Gamlingay, is a residential home for up to 31 older people. All rooms are easily accessible, being on the ground floor with large en-suite facilities. The home is nestled between the villages of Gamlingay in Cambridgeshire and Potton… Read more about Potton View

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 31 Rooms from £1,000 / week
York House

47 Norwich Road, Dereham NR20 3AS 

9.9 90 reviews
"My mother is currently staying at York House,Dereham for the first time and we have been very impressed with what we have seen and…"   Read all 90 reviews
Location Type Care Home

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room… Read more about York House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 43 Rooms from £1,000 / week
Maitland House

33 Church Road, Clacton-on-Sea CO15 6AX 

9.8 59 reviews
"My mother has improved enormously since arriving at the Maitland. She is now walking about with a frame after being stuck in a wheelchair.…"   Read all 59 reviews
Location Type Care Home

Maitland House provides short-term respite care and longer term support to up to 24 people, situated a short walk from the Clacton-on-Sea seafront. The home has comfortable bedrooms with ensuite facilities, spacious lounges and a dining room as well… Read more about Maitland House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 24 Rooms from £1,000 / week
Beccles Care Home

St. George's Road, Beccles NR34 9YQ 

9.8 19 reviews
"The staff treats my great-grandad very well, he is happy where he is and it gave him his life back. The manager is absolutely lovely, he…"   Read all 19 reviews
Location Type Care Home

Beccles Care Home, located in the heart of Beccles in North Suffolk, provides short-term respite care and longer term support for older people, including people living with dementia. Black Swan recently purchased the care home, leaning on their extensive… Read more about Beccles Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Sensory Impairment
  • 35 Rooms from £1,100 / week
Kings Lynn Residential Home

Kettlewell Lane, King's Lynn PE30 1PW 

9.8 64 reviews
"The BSKL took Mum in at short notice and cared for her very well whilst we organised some more local care. The staff and management were…"   Read all 64 reviews
Location Type Care Home

Kings Lynn care home is perfectly situated in the heart of Kings Lynn, just five minutes walk from both the mainline rail and bus stations. The home is a purpose-built facility with all accommodation situated on one level for ease of access. It has… Read more about Kings Lynn Residential Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 47 Rooms from £1,200 / week
Chiswick House

3 Christchurch Road, Norwich NR2 2AD 

9.8 46 reviews
"Having spent 9 weeks in hospital, my husband needed to convalesce at home. Due to my foot being in plaster for 6 weeks following an…"   Read all 46 reviews
Location Type Care Home

Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs. Originally a large Victorian building,… Read more about Chiswick House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 32 Rooms from £1,000 / week
Valentine House

Broadway, Silver End, Witham CM8 3RF 

9.7 68 reviews
"My mother has recently moved into the care home and all staff and management are very nice and very good at their jobs. Valentines House…"   Read all 68 reviews
Location Type Care Home

Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living… Read more about Valentine House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 50 Rooms from £1,000 / week
Spring Lodge

23 Vicarage Gardens, Clacton-on-Sea CO15 1BU 

9.6 33 reviews
"My Dad has been at the care home for 2 weeks. They have been there for him and made him feel very welcome and he has settled and accepts…"   Read all 33 reviews
Location Type Care Home

Spring Lodge is one of a number of care accommodations on the coastal town of Clacton-on-Sea, owned by Black Swan International who look to achieve homely facilities and flexible services for individual care needs. Permanent lodgings are available… Read more about Spring Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 20 Rooms from £1,000 / week
Nightingale Lodge

8 Austin Street, Hunstanton PE36 6AL 

9.6 81 reviews
"The home is very inviting and welcoming. I took my mother away for a few days break and the home sorted all her meds, helped her pack and…"   Read all 81 reviews
Location Type Care Home

Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms. The property is well-situated for nearby amenities as well as being a short walk from the… Read more about Nightingale Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 29 Rooms from £1,000 / week
Laurel Lodge

19 Ipswich Road, Norwich NR2 2LN 

9.6 45 reviews
"The staff at Laurel Lodge are amazing. Thoughtful, kind and always ready to help my mother. They are very friendly and will keep me updated…"   Read all 45 reviews
Location Type Care Home

Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over. The home… Read more about Laurel Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • 32 Rooms from £1,000 / week
Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH 

9.6 43 reviews
"Thomas Tawell House is a wonderful home. The residents are happy and well looked after. They have lots of entertainment and residents and…"   Read all 43 reviews
Location Type Care Home

Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss. Recently purchased by Black Swan care group, the home is being… Read more about Thomas Tawell House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 37 Rooms from £1,000 / week
The Beeches

West Harling Road, East Harling, Norwich NR16 2NP 

9.6 59 reviews
"I wish I had more stars to award. Our mother was a resident at The Beeches for the final five months of her life and we never had any…"   Read all 59 reviews
Location Type Care Home

The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres. A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional standard.… Read more about The Beeches

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 46 Rooms from £1,000 / week
Southwell Court

Hinkins Close, Melbourn, Royston SG8 6JL 

9.5 43 reviews
"This home was chosen by my mum online out of all the ones available in the area. We were very apprehensive about how Mum would settle after…"   Read all 43 reviews
Location Type Care Home

Southwell Court is located in a lovely residential area in the village of Melbourn, near Royston on the border of Cambridgeshire and Hertfordshire. The home provides daycare, short-term, respite care and longer term care and support for up to 40 people. The… Read more about Southwell Court

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 40 Rooms from £1,000 / week

Black Swan Care Group Reviews (981)

9.8
Black Swan Care Group has a Group Review Score of 9.8 (9.766) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Review of

Beccles Care Home

from Jan H (Wife of Resident) published on 29 April 2025
Overall Experience  Overall Experience 5.0 out of 5

From the first moment I stepped inside Beccles Care Home I immediately felt the warm, friendly and homely atmosphere, and knew that it would be perfect home for my husband. Since he moved in five weeks ago, his care has been delivered consistently with kindness, respect and dignity by every single member
of the team.
We particularly love the happy interaction between staff, resident and visitors in the lounge, along with fun activities and entertainment; the delicious home cooked meals and teatime treats; the lovely bright and modern spotlessly clean surroundings and facilities; the laundering of personal clothing which is carried out with care and diligence.
All in all, the staff go the extra mile to ensure that the residents are happy, safe and well cared for and, along with the relatives, are treated like part of a big family. We couldn't ask for more!

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Beccles Care Home

Thank you for these lovely comments about the care and support your husband is receiving at Beccles Care Home - we're so pleased you are happy with the care and support he is receiving.


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Review of

York House

from J F (Daughter-in-law of Resident) published on 25 April 2025
Overall Experience  Overall Experience 5.0 out of 5

To me York House is home from home. The management and the carers are friendly, and very helpful, and keeps you up to date with everything. And father-in-law seems to be very happy in there.

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Review of

Park House

from P H (Sister of Resident) published on 25 April 2025
Overall Experience  Overall Experience 5.0 out of 5

I am so pleased my sister picked this care home. I have seen such an improvement in her overall health, due to the excellent care she has received from all the staff.

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Review of

The Gables

from Frank B (Son of Resident) published on 24 April 2025
Overall Experience  Overall Experience 5.0 out of 5

The Gables Care Home is more like a hotel than a residential home. The building is spotless and the staff are wonderful. Nothing is too much trouble from the management staff through to the maintenance man. My father is 98 years old and I feel absolutely convinced The Gables is the right place for him.
Long may it continue.

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Review of

Southwell Court

from B M (Friend of Resident) published on 22 April 2025
Overall Experience  Overall Experience 5.0 out of 5

An excellent and well-run home. The staff are friendly, helpful and attentive. Couldn't ask for a better home for my friend's father.

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Review of

Southwell Court

from G J (Daughter of Resident) published on 16 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Southwell Court on February 17th 2025.
He has settled in happily. The staff are amazing and take care of his every need.
The activities the staff plan are brilliant.
The atmosphere is comfortable and happy. Visitors are made very welcome.
It is wonderful to see my 99-year-old
Dad so well looked after.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell Court

Thank you for your lovely comments about Southwell Court, we're delighted your Dad has settled well and that you feel welcomed and happy with the care we're providing.


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Review of

York House

from Paul D (Son of Resident) published on 11 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of this care home since December and I cannot praise them enough for their support, care and patience during this time. She suffers with very bad anxiety and needs constant reassurance with this. The manager has been very supportive of her and makes every effort to reassure
when she is like this. The rest of the staff are also always willing to assist her and encourage her in her day to day life. I am very impressed with daily entertainment which they all seem to enjoy and it makes the residents lifes more fulfilling. I would highly recommend this care home.

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind comments , I will ensure these are passed on to the staff at York House .


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Review of

The Haven

from Jane S (Daughter of Resident) published on 10 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My mother was in The Haven Care Home for a very short time but I was always impressed with their professionalism, kindness and cheeriness. The facilities are just superb too. The manager went to great lengths to provide extra care for Mum.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for your very kind words about the care and support provided to your mum at The Haven, it was our pleasure to be able to support her stay with us.


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Review of

The Lodge

from John C (Partner of Resident) published on 10 April 2025
Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my partner continues to receive.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Lodge

Thank you for taking the time to share your kind words about the care your partner is receiving at The Lodge.


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Review of

York House

from L C (Son of Resident) published on 10 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My mother is currently staying at York House,Dereham for the first time and we have been very impressed with what we have seen and experienced to date.
The staff are excellent and attentive,the facilities are excellent and ,most importantly,Mum is happy.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thanks for your lovely comments about the care and support your mother is receiving at York House. We're delighted that Mum is happy and settled.


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Review of

The Gables

from A O (Daughter-in-law of Resident) published on 7 April 2025
Overall Experience  Overall Experience 5.0 out of 5

Friend recommended The Gables as given outstanding care to their parent for past 2 years. Father-in-law transferred to The Gables from hospital having fallen several times and now unable to keep self safe at home. Professional and caring staff worked diligently to ensure a smooth transition for him.
He has settled very well, comfortable room, friendly staff and a relief to us knowing he has support on hand 24/7 as needed. Heartwarming that he now has the opportunity to interact with more people, at 91, having been widowed 10 years. Thank you all staff, your kindness and care is very much appreciated.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your kind words about the care being provided to your father-in-law. We're delighted that you have the reassurance that he is now settled and enjoying his time with us at The Gables.


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Review of

Maitland House

from S H (Daughter of Resident) published on 4 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My mother has improved enormously since arriving at the Maitland. She is now walking about with a frame after being stuck in a wheelchair. There are plenty of activities on offer and mum has enjoyed a couple on outings. Staff are always approachable and helpful. Room lovely just slightly small.

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Review of

Heathcote

from Terry A (Resident) published on 3 April 2025
Overall Experience  Overall Experience 5.0 out of 5

Staff here are wonderful always very helpful. Food is always nice. I am glad I came here - I feel safe and cared for. We go out for coffee and lunch which is nice. I have a nice large room.

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Review of

York House

from S H (Daughter of Resident) published on 3 April 2025
Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place (home) for your parent they have really looked after my mum so well, she is clean. Room always clean tidy, food good and mum has gained weight and they have got her back.

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Review of

The Lodge

from Anthony L (Son of Resident) published on 25 March 2025
Overall Experience  Overall Experience 5.0 out of 5

We could not ask for a better home for our mum to be in. The staff are kind, helpful and really nice. Our thanks could never express how grateful we are for her wonderful care.

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Review of

Chiswick House

from C M (Wife of Resident) published on 20 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Having spent 9 weeks in hospital, my husband needed to convalesce at home. Due to my foot being in plaster for 6 weeks following an operation I was not able to care for him, so the family decided to place him in Chiswick House for respite care. He spent the last 2 months in there and we all found it
to be extremely beneficial and supportive. The staff are very caring and happy to go 'the extra mile'. His room was delightful with a very pleasant view. New friendships were forged and he has made a steady gain in mobility and wellbeing having joined in exercise classes and general discussion groups. Everyone in our family especially my husband is extremely grateful for the kindness, encouragement and care he received while there.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Chiswick House

Thank you for your kind comments about the care and support your husband experienced at Chiswick House. We're so pleased he enjoyed his time with us and he is very welcome to return any time.


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Review of

The Lodge

from Ann M (Daughter of Resident) published on 12 March 2025
Overall Experience  Overall Experience 5.0 out of 5

I was invited to a Valentine's Tea Party at The Lodge yesterday. Mum and I had such a lovely time and it was so nice to see how much effort the staff had made to ensure both residents and visitors enjoyed themselves. What a thoughtful gesture to give all the lady residents a red rose and the gents some
biscuits. Mum is 101 now and I shall always treasure these happy times I spend with her, knowing she is content and so well looked after, thanks to the very caring staff at The Lodge.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Lodge

Thank you so much for taking the time to leave this lovely review. We're so pleased that you and your mum enjoyed the tea party.


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Review of

The Gables

from S L (Friend of Resident) published on 26 February 2025
Overall Experience  Overall Experience 5.0 out of 5

From my experience, I have found The Gables to be a warm and comfortable care home. All of the staff and residents seem to be so happy and contented. It reaches all of the standards marked as excellent to an impeccable level. Thank you.

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Review of

York House

from V B (Daughter-in-law of Resident) published on 13 February 2025
Overall Experience  Overall Experience 5.0 out of 5

I am visiting my mother-in-law and am very impressed at the facility. Everyone is patient, kind and very helpful. The building is beautiful and well maintained. I like that the residents can do as much or as little as they like. There are plenty of things to do should the residents want to. The food
looks good, plenty of choice and the tea abounds. Thank you for taking such good care of this special lady.

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Review of

Laurel Lodge

from Hannah S (Daughter of Resident) published on 30 January 2025
Overall Experience  Overall Experience 5.0 out of 5

The staff at Laurel Lodge are amazing. Thoughtful, kind and always ready to help my mother. They are very friendly and will keep me updated after GP visits or any appointments.
The home is clean and tidy and the staff are very knowledgeable with manual handling.

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Awards / Recognitions (12)

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Frequently Asked Questions about Black Swan Care Group

How many Care Homes does Black Swan Care Group own?

Black Swan Care Group own 18 Care Homes.

Which Black Swan Care Group Care Homes have the highest review score?

The Gables, The Haven & The Lodge have the highest review score.