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Care Homes Owned by Black Swan Care Group

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group
Black Swan International Ltd is an experienced care operator, making the most of a vast range of care knowledge, at the same time as putting residents' needs and feelings first. The group is extremely flexible in its approach to dealing with everyday living. Residents' dignity is the most important aspect of the company ethos, with independence also promoted within each home.

Black Swan Care Group Locations (19)

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19 Care Homes owned by Black Swan Care Group
The Gables

1 East Park Street, Chatteris PE16 6LA 

10 80 reviews
"My dad has now been in the Gables for almost a month, I have found the care home very helpful in every aspect from the initial care to his…"   Read all 80 reviews
Location Type Care Home

The Gables care home is situated in the market town of Chatteris, 24 miles from Cambridge, 20 miles from Peterborough and 12 miles from Huntingdon. The team provide short-term, respite and longer term care and support for up to 49 residents at the… Read more about The Gables

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 49 Rooms
  • from £1,100 / week
The Lodge

82 Kirby Road, Walton on the Naze CO14 8RJ 

9.9 50 reviews
"I came over from Canada to visit my mother. My mother has been here since 2020. I have always been very satisfied with the care that she is…"   Read all 50 reviews
Location Type Care Home

The Lodge provides short term respite care and longer term support for up to 36 Residents, including support for people living with a dementia. There are 18 bedrooms on the ground floor and 18 on the first floor. Access to the 1st floor can be gained… Read more about The Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 36 Rooms
  • from £1,100 / week
Potton View

Mill Hill, Potton Road, Gamlingay, Sandy SG19 3LW 

9.9 56 reviews
"Well what can I say, called to them to help my mum as she was struggling and from the very beginning the care team have gone above and…"   Read all 56 reviews
Location Type Care Home

Potton View, in Gamlingay, is a residential home for up to 31 older people. All rooms are easily accessible, being on the ground floor with large en-suite facilities. The home is nestled between the villages of Gamlingay in Cambridgeshire and Potton… Read more about Potton View

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 31 Rooms
  • from £1,300 / week
York House

47 Norwich Road, Dereham NR20 3AS 

9.8 96 reviews
"Today I called in to see my friend & I was very impressed at how soon I was let in by a lovely aldy with a big smile, so always a good…"   Read all 96 reviews
Location Type Care Home

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room… Read more about York House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 43 Rooms
  • from £1,100 / week
Park House

6 Alexandra Road, Great Yarmouth NR30 2HW 

9.8 71 reviews
"My wife has now been in Park House for two and a half years and although there was talk of her, about a year in, of moving her to another…"   Read all 71 reviews
Location Type Care Home

Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice. Both long-term and temporary respite stays are available from… Read more about Park House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 26 Rooms
  • from £1,150 / week
Beccles Care Home

St. George's Road, Beccles NR34 9YQ 

9.8 22 reviews
"My father has Alzheimer's Disease and was in two other care settings before coming here, and neither managed to meet his needs - in fact,…"   Read all 22 reviews
Location Type Care Home

Beccles Care Home, located in the heart of Beccles in North Suffolk, provides short-term respite care and longer term support for older people, including people living with dementia. Black Swan recently purchased the care home, leaning on their extensive… Read more about Beccles Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 35 Rooms
  • from £1,200 / week
Kings Lynn Residential Home

Kettlewell Lane, King's Lynn PE30 1PW 

9.8 71 reviews
"I'm very pleased with the care and attention my sister receives from all of the staff. She has just celebrated her 90th birthday, and the…"   Read all 71 reviews
Location Type Care Home

Kings Lynn care home is perfectly situated in the heart of Kings Lynn, just five minutes walk from both the mainline rail and bus stations. The home is a purpose-built facility with all accommodation situated on one level for ease of access. It has… Read more about Kings Lynn Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 47 Rooms
  • from £1,300 / week
Maitland House

33 Church Road, Clacton-on-Sea CO15 6AX 

9.8 59 reviews
"My mother has improved enormously since arriving at the Maitland. She is now walking about with a frame after being stuck in a wheelchair.…"   Read all 59 reviews
Location Type Care Home

Maitland House provides short-term respite care and longer term support to up to 24 people, situated a short walk from the Clacton-on-Sea seafront. The home has comfortable bedrooms with ensuite facilities, spacious lounges and a dining room as well… Read more about Maitland House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 24 Rooms
  • from £1,100 / week
Valentine House

Broadway, Silver End, Witham CM8 3RF 

9.8 72 reviews
"We couldn't be more grateful for the incredible care my mum receives at Valentine House. From the moment you walk through the doors, you're…"   Read all 72 reviews
Location Type Care Home

Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living… Read more about Valentine House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 50 Rooms
  • from £1,250 / week
The Haven

Whitehouse Lane, Boston PE21 0BE 

9.8 44 reviews
"Wonderful staff. A safe place that is warm and friendly with a homely atmosphere and great food. Every need is catered for and a lovely…"   Read all 44 reviews
Location Type Care Home

The Haven care home in Boston, operated by Black Swan Care Group, opened in 2020 following an extensive upgrade. The home is registered to care for up to 36 residents. The home is beautifully decorated and has a homely atmosphere. It is named after… Read more about The Haven

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 38 Rooms
  • from £1,300 / week
Heathcote

19/23 Unthank Road, Norwich NR2 2PA 

9.8 50 reviews
"Staff here are wonderful always very helpful. Food is always nice. I am glad I came here - I feel safe and cared for. We go out for coffee…"   Read all 50 reviews
Location Type Care Home

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.… Read more about Heathcote

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 29 Rooms
  • from £1,100 / week
Southwell Court

Hinkins Close, Melbourn, Royston SG8 6JL 

9.7 45 reviews
"My father came for a weeks respite stay and it was a very positive experience. The staff were very kind and supportive. He felt relaxed and…"   Read all 45 reviews
Location Type Care Home

Southwell Court is located in a lovely residential area in the village of Melbourn, near Royston on the border of Cambridgeshire and Hertfordshire. The home provides daycare, short-term, respite care and longer term care and support for up to 40 people. The… Read more about Southwell Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 40 Rooms
  • from £1,400 / week
Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH 

9.6 50 reviews
"I can't recommend the carers at Thomas Tawell House enough. They are wonderful looking after my friend as she can be very difficult at…"   Read all 50 reviews
Location Type Care Home

Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss. Recently purchased by Black Swan care group, the home is being… Read more about Thomas Tawell House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Palliative Care
  • Visual / Hearing Impairment
  • 37 Rooms
  • from £1,200 / week
Nightingale Lodge

8 Austin Street, Hunstanton PE36 6AL 

9.6 82 reviews
"I came to experience the summer afternoon tea party. The dining room was full of beautifully layed out food. We had 2 exalent singers to…"   Read all 82 reviews
Location Type Care Home

Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms. The property is well-situated for nearby amenities as well as being a short walk from the… Read more about Nightingale Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 29 Rooms
  • from £1,200 / week
Laurel Lodge

19 Ipswich Road, Norwich NR2 2LN 

9.5 48 reviews
"My mother who has Alzheimers and very limited mobility has been a resident at Laurel Lodge for over a year. All staff have been…"   Read all 48 reviews
Location Type Care Home

Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over. The home… Read more about Laurel Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 32 Rooms
  • from £1,200 / week
Chiswick House

3 Christchurch Road, Norwich NR2 2AD 

9.4 47 reviews
"Having spent 9 weeks in hospital, my husband needed to convalesce at home. Due to my foot being in plaster for 6 weeks following an…"   Read all 47 reviews
Location Type Care Home

Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs. Originally a large Victorian building,… Read more about Chiswick House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 32 Rooms
  • from £1,350 / week
The Beeches

West Harling Road, East Harling, Norwich NR16 2NP 

9.3 59 reviews
"I wish I had more stars to award. Our mother was a resident at The Beeches for the final five months of her life and we never had any…"   Read all 59 reviews
Location Type Care Home

The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres. A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional standard.… Read more about The Beeches

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 46 Rooms
  • from £1,450 / week
Spring Lodge

23 Vicarage Gardens, Clacton-on-Sea CO15 1BU 

9.2 33 reviews
"My Dad has been at the care home for 2 weeks. They have been there for him and made him feel very welcome and he has settled and accepts…"   Read all 33 reviews
Location Type Care Home

Spring Lodge is one of a number of care accommodations on the coastal town of Clacton-on-Sea, owned by Black Swan International who look to achieve homely facilities and flexible services for individual care needs. Permanent lodgings are available… Read more about Spring Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 20 Rooms
  • from £1,200 / week
Taverham Grove
Opening Nov 2025

Beech Avenue, Taverham, Norwich NR8 6HP 

Location Type Care Home

Taverham Grove Care Home, located in the lovely village of Taverham, west of Norwich, provides short-term respite care and longer term support for older people, including people living with dementia. Black Swan recently purchased the care home, leaning… Read more about Taverham Grove

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 31 Rooms
  • from £1,500 / week

Black Swan Care Group Reviews (1035)

9.7

Black Swan Care Group has a Group Review Score of 9.7 (9.704) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Review of

Kings Lynn Residential Home

from S M (Granddaughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my gratitude to the team at Kings Lynn Residential. They are friendly, caring & always willing to listen & support. They have shown respect & thoughtfulness to our family member & ourselves. They have ensured he is settled & shown compassion & dedication to him. If we have any
queries/concerns surrounding his care, the team will always endeavour to resolve. When we visit, we always see staff interacting with residents in communal areas, activities taking place & a genuine engagement with the residents. There is a variety of meals on offer & staff are happy to accommodate residents' dietary requests & needs. I would recommend Kings Lynn Residential & would like to thank both the management team & all the staff who work there. They have ensured our family member feels at home, treating him in a dignified manner, & ensuring he is well looked after & settled.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
Thank you for your detailed and comprehensive review. We are so pleased that you are happy with the care and support offered to your family member.
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Review of

Park House

from M B (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been living at Park House for just over two months and has been made to feel very welcome. The staff are cheerful and caring. My mother enjoys joining in with the many activities on offer. The garden areas are very pleasant when the weather is good and the conservatory is a nice place
to sit when the weather is not so good.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House
Thank you for your kind comments about the care your mother is receiving at Park House.
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  • Treated with Dignity
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Review of

Chiswick House

from S M (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great care home. Lovely staff, well run. Great food. Lovely activities. If you are considering a care home for a relative, don't hesitate in choosing this one. We looked at several in the area, large soulless ones which looked great but seemed empty. However chiswick house was our choice as it feels
more homely. Rooms are kept clean, issues are resolved, staff are lovely and genuinely care. We visit 3/4 times a week so see the care home operating throughout the week. A great care home. Thanks to all the staff.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Chiswick House
Thank you for your wonderful comments. We're very keen to promote our home as a homely, welcoming place for residents and their loved ones.
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Review of

Kings Lynn Residential Home

from Hazel K (Sister of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very pleased with the care and attention my sister receives from all of the staff. She has just celebrated her 90th birthday, and the love and attention she received on the day were exceptional. The staff laid out a lovely afternoon tea for the family, which we all enjoyed. Thank you.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
Thank you for your kind words about the care and support your sister receives at Kings Lynn. Celebrating birthdays is really important to us and to our residents, we're really pleased you and your…read more
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  • Treated with Dignity
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Review of

Beccles Care Home

from Jonathan C (Son of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has Alzheimer's Disease and was in two other care settings before coming here, and neither managed to meet his needs - in fact, one even described him as a "nuisance," which was deeply upsetting and inappropriate for a place claiming dementia expertise. We were at a total loss and my mother
was also becoming very ill from the stress.
From the moment Dad moved into Beccles, the manager and staff showed compassion, understanding, and genuine care. They treat him with dignity and patience, taking the time to get to know his personality rather than just his condition. The support is excellent. The communication with families is also excellent, and it's clear that everyone there truly wants the best for the residents. (There are always lovely activities happening when I visit.)
It has been such a huge relief to know he's finally in capable, caring hands. I can't thank the team at Beccles Care Home enough for giving my dad the quality of life and respect he deserves
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Beccles Care Home
Thank you so much for these kind words about the care and support your father is receiving at Beccles care home.
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Review of

Park House

from Kenneth M (Husband of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has now been in Park House for two and a half years and although there was talk of her, about a year in, of moving her to another facility due to her deteriorating dementia. I am glad she did not move as she is settled at Park House now after being moved to a quieter room.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House
Thank you for your kind comments about the care and support your wife is continuing to receive at Park House.
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Review of

The Lodge

from Tina B (Niece of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has settled in very well. The staff are amazing and friendly.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Lodge
Thank you for this lovely review, we're delighted that your aunt is settling in nicely. We will pass your comments on to the staff - they will be very pleased to hear how happy you are.
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Review of

Laurel Lodge

from Christopher S (Son of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who has Alzheimers and very limited mobility has been a resident at Laurel Lodge for over a year.
All staff have been consistently very caring and highly professional. Staff retention must be excellent as we see familiar friendly faces every time we visit. We are always made welcome and listened
too.
Mum is clearly very well cared for and her health has stabilised over the time she has been at Laurel Lodge.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel Lodge
Thank you for your kind comments about the care and support your mum is receiving at Laurel Lodge.
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Review of

Laurel Lodge

from Sarah S (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Laurel Lodge is a lovely place to be. Very homely with friendly and caring staff who take the time to get to know mum, understand her needs and tailor her care accordingly. There are always activities on offer...mum's favourite being the guinea pigs.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel Lodge
Thank you for your incredibly kind comments about the care and support provided to your mum at Laurel Lodge. We're glad she likes the guinea pigs - so do we!
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Review of

Kings Lynn Residential Home

from Susan N (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am frequently humbled by the loving care and tenderness towards residents by the staff.
They have a difficult job to do, especially with dementia patients and every single member of staff carries out their duties with infinite patience and kindness.


I am extremely grateful to all the staff.

They are doing a fantastic job.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
Thank you for your kind and personal comments about the care and support provided at Kings Lynn residential care home. We are extremely proud of our staff and will share your comments with them.
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Review of

The Haven

from L K (Niece of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute we walked through the door we knew this was the best place for my auntie. Every member of staff welcomed her by name. She has been treated with dignity and respect. Staff are cheerful and happy and welcoming, nothing is too much trouble for them. Our family were made to feel incredibly
welcome and were offered tea and lunch. The room is bright, airy, clean and comfortable which a much need ensuite. There is so much attention to detail, helped by the entry questionairre, which allowed my auntie some of her regular routines e.g cup of bedtime hot drink and Saturday newspaper. Even the carer helping to shower auntie made sure the floor was dry after 10/10
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
Thank you so much for your really kind commments about the care provided to your auntie - its our pleasure to support her at The Haven.
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Review of

The Haven

from L B (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff. A safe place that is warm and friendly with a homely atmosphere and great food. Every need is catered for and a lovely place to make new friends. I have peace of mind knowing that Mum is being well cared for and is happy.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
Thank you for your kind words. Our staff take huge pride in creating and maintaining the homely atmosphere for our residents. We will pass on your comments to them.
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Review of

The Haven

from V G (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are very good with looking after my mums care. They treat her with compassion and dignity. The staff are supportive and helpful with all my mums needs. Daily activities are organised for maximum stimulation. Food is excellent. Rooms are lovely.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
Thank you for this fantastic feedback about our home and the staff.
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Review of

Laurel Lodge

from T R (Son of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Laurel Lodge for over seven years now. In all that time the care she has received from the team at Laurel Lodge has been impeccable.
Mum has a lovely room opening on to the garden. Her room is kept clean and tidy at all times. She also enjoys a lot of interaction with
her care givers, not only when necessary but also when they have a moment to just sit and chat with her.
Laurel Lodge provides entertainment on a daily basis and also periodic special events for all residents and their families to enjoy.
Cannot recommend Laurel Lodge highly enough.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel Lodge
Thank you for your incredible comments about the care and support your mum is receiving at Laurel Lodge - we're so pleased that you are happy with the care we provide. We will pass your comments on to…read more
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Review of

Kings Lynn Residential Home

from N M (Nephew of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my Aunt had experienced two previous care homes where they were happy to leave the residents couped up in their rooms all day, with minimal care from often inexperienced agency staff, it was so refreshing to enter her into what I would call a proper care home. From the moment of the initial interview,
to her entering the home, the care and individual attention has been second to none. When you enter the home, everyone from reception and the care staff, the management and even the maintenance man, all have a smile and politeness, welcoming residents and visitors alike and offer their assistance. Really pleased that the residents are encouraged to leave their rooms to socialise and to get much needed exercise and stimulation. After being in Black Swan for less than one month, my Aunt has already had a proper organised social trip out, this never happed at her previous homes and is essential for her wellbeing and health. Fantastic start to real care in a home my Aunt deserves.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
Thank you for your lovely comments. We are passionate that residents in our homes are supported to live as they would wish to do, and be supported to socialise with other residents and staff in the…read more
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Review of

The Gables

from S P (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has now been in the Gables for almost a month, I have found the care home very helpful in every aspect from the initial care to his arrival at the home was very stress free. He was getting more and more frail living on his own and then a 2 weeks in hospital, and now he has settled into his new
life, room and the routine of the home. He is happy and there is a lot of activities for him to join in with. I am very happy with his care and staff are wonderful.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables
Thank you for your lovely comments about the care and support your Dad is receiving at The Gables - we're so pleased he has settled well and is happy with us.
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Review of

The Haven

from V W (Daughter-in-law of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very family - feel atmosphere.
Friendly, caring staff.
Well-decorated environment.
Great place of care for loved ones.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
Thank you for your kind words - we pride ourselves on providing a comfortable environment and atmosphere at The Haven.
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Review of

The Haven

from C G (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What stands out at The Haven is the kindness of all the staff. They really know and care about the patients. The communication/handover is excellent, so there is continuity of care.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
Thank you for your comments about the kindness of the staff at The Haven, we will pass on your comments to the team at the home.
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Review of

The Haven

from Andrew G (Son-in-law of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to The Haven following a fall, initially for respite care. She has recently returned after a hospital admission - her pleasure being back at The Haven was both obvious and a delight to see. The staff are super friendly and caring, and make every visit a pleasure.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
Thank you so much for taking the time to share your kind words about the care and support provided at The Haven, it is our pleasure to support your mum.
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Review of

The Haven

from J W (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and well run facility sometime the staff are busy and there is a long wait for the carers to come and attend the resident.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
Thank you for your kind words about The Haven. As you've said, sometimes the home can be extremely busy and the care team will always do their best to attend to the residents' needs as quickly as…read more
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Awards / Recognitions (12)

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Frequently Asked Questions about Black Swan Care Group

Costs for care homes owned by Black Swan Care Group

Average costs per week for care homes owned by Black Swan Care Group by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Black Swan Care Group, based on 19 out of 19 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,237
Residential Dementia Care £1,260
All Care Types £1,237
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Black Swan Care Group own?

Black Swan Care Group own 19 Care Homes.

Which Black Swan Care Group Care Homes have the highest review score?

The Gables, The Lodge & Potton View have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Black Swan Care Group to verify any information. View our terms and conditions. Black Swan Care Group has a Platinum Service – more info.