Southwell Court

Hinkins Close, Melbourn, Royston SG8 6JL
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9.7 45 Reviews
  • Southwell Court, Royston
Southwell Court is located in a lovely residential area in the village of Melbourn, near Royston on the border of Cambridgeshire and Hertfordshire. The home provides daycare, short-term, respite care and longer term care and support for up to 40 people.

The comfortable bedrooms have ensuite facilities; there are large, separate communal lounges, a dining room, hair salon and adapted bathrooms. There are large gardens, accessible from the ground floor bedrooms, perfect for enjoying the sunny weather when possible.

The residents enjoy freshly cooked, healthy meals. Most residents choose to eat together in the dining room, while others choose to eat in the comfort of their own bedrooms. There is also a private dining room, ideal for special occasions such as birthdays or family occasions.

The home has a regular and fun-filled activities schedule provided by Activity Co-Ordinators. These activities are planned and tailored to residents' likes and interests with group and individual events taking place daily. Being person-centred is at the heart of everything the team does, and they believe it is important to know residents and what matters to them, to provide the true atmosphere of home whilst they are in the team's care.

The team is keen to be a part of the local community and often has open days, charity days and fetes where they welcome friends from the local area to visit the lovely home.
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Care Provided by Southwell Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact Southwell Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa King (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • 24 hour visiting welcomed.

Parking

  • Parking available outside home

Southwell Court Reviews (45)

9.7

Southwell Court has a Review Score of 9.7 (9.674) out of 10, based on 11 reviews in the last 2 years.
Over all time Southwell Court has 45 reviews.

Overall Experience
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Date Published
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Review from H B (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came for a weeks respite stay and it was a very positive experience. The staff were very kind and supportive. He felt relaxed and well cared for.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell Court

Thanks for your lovely comments about your father's recent stay at our home - we're glad he enjoyed his stay and we hope you'll consider us again if you're looking for care in the future.

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Review from E P (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved in to Southwell court, Melbourn during february 2025. He has Settled in very Well, mainly due to the amazing staff in this Lovely home.
They all look after the residents So well and welcome family visitors at any time. Dad will be turning 100 in August and it is so lovely that he will
be celebrating with all the lovely people in the home.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell Court

Thank you for your lovely comments about the care and support your Dad is receiving at Southwell Court. We can't wait to celebrate his 100th birthday in August at the home!

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Review from B M (Friend of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent and well-run home. The staff are friendly, helpful and attentive. Couldn't ask for a better home for my friend's father.
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Review from G J (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Southwell Court on February 17th 2025.
He has settled in happily. The staff are amazing and take care of his every need.
The activities the staff plan are brilliant.
The atmosphere is comfortable and happy. Visitors are made very welcome.
It is wonderful to see my 99-year-old
Dad so well looked after.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell Court

Thank you for your lovely comments about Southwell Court, we're delighted your Dad has settled well and that you feel welcomed and happy with the care we're providing.

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Review from Helen K (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home was chosen by my mum online out of all the ones available in the area. We were very apprehensive about how Mum would settle after a few bad experiences in the past and feel so relieved that from day one Mum has not made a negative comment and remained the happy smiley Mum we know. This is
a testament to the care home and all it has to offer. Excellent all around.
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Review from S B (Daughter-in-law of Resident) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Southwell Court exceeded my expectations. The management and staff are always available to discuss your loved one's care. record-keeping with respect to medication is excellent. Lunchtime encourages residents to eat together, there is also a communal lounge, daily activities and generally plenty going
on but also the ability to enjoy the privacy of your room.
There is an informal atmosphere, great management who are very hands-on themselves, and excellent carers who are passionate and compassionate. The informal atmosphere and professional care leaves you feeling it is a real home.
Reply from Kieran Attreed-James, Regional Manager at Southwell Court

Thank you for your kind words which I will pass on to all of our staff and management.

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Review from G B (Son of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has physical restrictions and anxiety problems which are very demanding conditions. She has been at Southwell Court for 5 months and I have visited frequently. The management is always accessible, if you phone the call is always answered quickly with a proper response and information. The
home is always open and welcoming. The carers are a team that you get to know, they are attentive to a quick response buzzer system that works very well. They are professional, kind and compassionate and I feel my mother is in a safe environment with great care.
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Review from Annie L (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very new to Southwell Court. However, it's very important to recognise the help and support given to me by a particular lady, she is a credit to the company. The home is a credit to the company. Early doors I know but my mum has settled so quickly and this is down to effective leadership
and great team work. Thank you to all staff, well done, you are all fabulous.
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Review from S E (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention given to my poorly mum has been excellent. They also had time to explain all that was happening and what was going to happen. I also was given some comfort and support when it was needed. Very thankful.
Reply from Kieran Attreed-James, Regional Manager at Southwell Court

Thank you for your kind words, which I will ensure are passed on to staff and management.

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Review from J D (Respite Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything was good. The food was excellent. Would come again.
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Review from M H (Respite Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my three-week stay, I can find no fault with staff, food, cleanliness or activities.
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Review from Anne B (Daughter-in-law of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found everyone approachable and helpful. Even though Dad didn't want to join in, he was always given the opportunity, and staff always kept popping in to make sure he was ok. Thank you.
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Review from A B (Son of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although not mixing with other residents, Dad enjoyed his chats with members of staff.
We found the staff friendly and attentive.
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Review from Alison G (Daughter of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care, compassion and attention my mother and my family received. Sadly my mum's time was short, but at all stages, she was treated with dignity and respect. During her end of life and after, the staff looked after us as well as Mum. Thank you; it made a difficult and sad time as easy
as it could be. Forever indebted.
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Review from Richard B (Son of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the brief time, my mother spent the last few weeks of her life, she was treated with love and care. The staff are exceptional, offering her dignity and respect. I would not hesitate to highly recommend this care home. Patients and their families are made extremely welcome and comfortable. Thank you,
Southwell Court.
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Review from C B (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved to Southwell Court permanently after a short period of respite care there. He loved it. The staff are so caring and thoughtful, often going the extra mile for both Dad and for Mum when she visited. They were always welcoming and friendly and knew exactly what was happening all the time. Dad
loved the activities and all that was going on. The staff managed to make what could have been a difficult time for all of us so much easier. Dad was really happy in his new home. Thank you.
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Review from Julie M (Niece of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Auntie had to go into the home, she was not happy about it. She had tried some but was not happy. But when she came here, she loved everything about it, and we are very happy with every about the home. Staff are lovely. The care she is giving is excellent. We could not have wished for anything
else. I would like to thank everyone for making Auntie so happy.
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Review from Zandaleigh P (Granddaughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Me and my nan agree that all the staff are lovely and overall happy about the service she is provided with.
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Review from Darren P (Son of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and food are excellent. More than happy for my mother to be here. Great job! (All concerned).
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Review from Jushna H (Daughter of Resident) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had concerns about putting Dad in a care home and viewed a few. When we walked into Southwell Court and met with the manager, we knew straight away we would like a place for Dad. He was fading away at home and talked about giving up, but since being here, he is improving every day and looks really
well for his age. He looks forward to the activities and is getting his sense of humour back; he even said, "I might make 90" - (he's 85).
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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Southwell Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Southwell Court is calculated as follows: ( (97 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 132 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southwell Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 29 Sep 2025

Single En Suite

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Awards / Recognitions (10)

Meet the Team (1)

Lisa

Lisa King

Job Title: Home Manager

Lisa is the dedicated registered manager at Southwell Court.

Frequently Asked Questions about Southwell Court

What types of Care is Southwell Court registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Southwell Court have?

There are 40 Single Rooms.

What are the Facilities & Services at Southwell Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southwell Court to the centre of Royston?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southwell Court to verify any information. View our terms and conditions. Southwell Court has an Enhanced Service - more info.