Southwell Court

Hinkins Close, Melbourn, Royston SG8 6JL
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9.7 45 Reviews
  • Southwell Court, Royston
Southwell Court is located in a lovely residential area in the village of Melbourn, near Royston on the border of Cambridgeshire and Hertfordshire. The home provides daycare, short-term, respite care and longer term care and support for up to 40 people.

The comfortable bedrooms have ensuite facilities; there are large, separate communal lounges, a dining room, hair salon and adapted bathrooms. There are large gardens, accessible from the ground floor bedrooms, perfect for enjoying the sunny weather when possible.

The residents enjoy freshly cooked, healthy meals. Most residents choose to eat together in the dining room, while others choose to eat in the comfort of their own bedrooms. There is also a private dining room, ideal for special occasions such as birthdays or family occasions.

The home has a regular and fun-filled activities schedule provided by Activity Co-Ordinators. These activities are planned and tailored to residents' likes and interests with group and individual events taking place daily. Being person-centred is at the heart of everything the team does, and they believe it is important to know residents and what matters to them, to provide the true atmosphere of home whilst they are in the team's care.

The team is keen to be a part of the local community and often has open days, charity days and fetes where they welcome friends from the local area to visit the lovely home.
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Care Provided by Southwell Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact Southwell Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa King (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • 24 hour visiting welcomed.

Parking

  • Parking available outside home

Southwell Court Reviews (45)

9.7

Southwell Court has a Review Score of 9.7 (9.674) out of 10, based on 11 reviews in the last 2 years.
Over all time Southwell Court has 45 reviews.

Overall Experience
  • 33
  • 12
  • 0
  • 0
  • 0
Date Published
  • 45
  • 4
  • 5
  • 11
  • 34
Reviewer Connection to Southwell Court
  • 20
  • 8
  • 7
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from D H (Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very impressed by the care I'm getting.
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Review from F S (Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care I'm getting from the carers.
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Review from John D (Friend of Resident) published on 12 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting my friend recently who has moved to Southwell Court I was absolutely amazed at what a beautiful home this is. Very well decorated and such friendly staff, I was made to feel right at home. Home from home if you will. Rooms are wonderful with showers, lots of nice touches such as hair
salon and even a cinema room!


Heartily recommend this to anyone thinking of placing a loved one in care in this area.

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Review from Vicky S (Daughter-in-law of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Southwell Court has been beautifully renovated. I love the way the building is what I would call 'quirky'. The rooms are set in groups of about 6, rather than in big long corridors. The Manager and her staff were very friendly, caring and fun to be around. I was very concerned leaving my mother in law
at it was her first time in respite and she did not want to go! She settled well, ate very well and even joined in and socialised (which is not her style). The food looked amazing. They had daily papers, she had her hair done and saw the chiropodist during her 10-day stay. I was so pleased with how smoothly her visit went and I could not recommend the place more. 5 stars to them!
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Review from Brenda B (Daughter of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with how my Mother and I have been treated by all the staff. They have all been excellent in every way. Nothing has been too much trouble. The home is welcoming at the front door. My Mother's room is lovely, clean and nicely fitted out. The meals are of a very high standard, served
in a pleasant, quiet dining room. My Mother has lived in three other care homes and this is the best.
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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Southwell Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Southwell Court is calculated as follows: ( (97 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 132 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southwell Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 29 Sep 2025

Single En Suite

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Awards / Recognitions (10)

Meet the Team (1)

Lisa

Lisa King

Job Title: Home Manager

Lisa is the dedicated registered manager at Southwell Court.

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