Chiswick House is a spacious and well-furnished care property situated on the outskirts of Norwich, with scenic grounds and carers skilled enough to cover a variety of care packages to suit each service user's individual needs.
Both temporary and permanent care packages are available from Chiswick House, which has often proved a suitable environment for those in need of a period of rehabilitation.
The home is part of the Black Swan International portfolio which is well-respected in the counties of Norfolk and Essex for the quality of care its homes achieve.
Group: Black Swan International Ltd
Person in charge: Mariana Condruz (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 24
Shared Rooms: 1
Rooms with ensuite WC: 12
Weekly Charges Guide: Personal Care Single £750 – £975 , Personal Care Shared (per person) £600 – £650 (These prices are only a guideline, please contact Chiswick House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Chiswick House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Chiswick House has a Review Score of 9.4 (9.436)
The Review Score of 9.4 (maximum of 10) for Chiswick House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Chiswick House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5.0 out of 5 from 5 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.474 for Chiswick House is calculated as follows: ( (48 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 95 Ratings = 4.474
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.962 Points relating to the number of positive Reviews for Chiswick House is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.2 Target = 0.962
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by C A (Friend of Resident) on Sunday 19 March 2017. Relates to February 2017.
Lovely and clean, very friendly. Lots of things for the residents to do. The food is plentiful and always well presented. Plenty of outings for those who wish to go.
How likely would you be to recommend Chiswick House? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Good
Activities: Excellent
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by Irene C (Resident) on Thursday 16 March 2017. Relates to February 2017.
Experience fine.
How likely would you be to recommend Chiswick House? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Satisfactory
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by A K (Resident) on Wednesday 15 March 2017. Relates to February 2017.
I was reluctant to leave my own house, but my daughters realised that the time had come for me to stop living alone. I don't think they could have picked a better place than this. I am provided with the vegetarian diet I require, have a very pleasant room with en suite toilet and entertainment and occupations of various kind are regularly provided.
How likely would you be to recommend Chiswick House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by S N (Daughter of Resident) on Tuesday 14 March 2017. Relates to February 2017.
My mother has been a resident for 5 years. The staff are caring and keep a sense of humour while looking after the needs of residents. The food is good and varied, I have joined mum for lunch on several occasions and always enjoy the meal. There are a variety of activities and entertainment on offer each week. I am reassured that mum is happy and being treated with respect and dignity.
How likely would you be to recommend Chiswick House? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Lynda H (Daughter of Resident) on Friday 4 November 2016. Relates to October 2016.
We feel Dad has been looked after very well in his first month and the staff are wonderful to my Dad and have helped him settle in.
How likely would you be to recommend Chiswick House? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Paricia S (Niece of Resident) on Tuesday 2 August 2016. Relates to July 2016.
Having spent time visiting an elderly relative in care homes, I can say on good authority, in particular how wonderful the staff and the facilities are in general in 'Chiswick House'. I have been really impressed. P.S. After eating a meal there, I can also rave about the food. The only danger is that the 'in-mates' will grow in size. It was delicious.
How likely would you be to recommend Chiswick House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by June C (Resident) on Wednesday 6 July 2016. Relates to June 2016.
I am quite happy, I have only been here 2 weeks. I am looked after and treated well.
How likely would you be to recommend Chiswick House? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Satisfactory
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by Anne L (Daughter of Resident) on Tuesday 10 May 2016. Relates to April 2016.
We feel very comfortable visiting our mother-in-law. Staff are always helpful, friendly and cheerful. Everyone keeps us well informed. The atmosphere is very homely and cosy. We have used a few care home and would not want mum to be anywhere else.
How likely would you be to recommend Chiswick House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
April 2017
Recipient: Black Swan International Ltd
Date: Saturday 01 Apr 2017
February 2016
Recipient: Black Swan International Ltd
Date: Monday 15 Feb 2016
There are currently no Care Home Idol entrants who have performed at Chiswick House
