Chiswick House

3 Christchurch Road, Norwich NR2 2AD

Chiswick House is a spacious and well-furnished care property situated on the outskirts of Norwich, with scenic grounds and carers skilled enough to cover a variety of care packages to suit each service user's individual needs.

Both temporary and permanent care packages are available from Chiswick House, which has often proved a suitable environment for those in need of a period of rehabilitation.

The home is part of the Black Swan International portfolio which is well-respected in the counties of Norfolk and Essex for the quality of care its homes achieve.

Group: Black Swan International Ltd

Person in charge: Mariana Condruz (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 24

Shared Rooms: 1

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single £750 – £975 , Personal Care Shared (per person) £600 – £650 (These prices are only a guideline, please contact Chiswick House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Chiswick House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Chiswick House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Chiswick House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.629 for Chiswick House is calculated as follows: ( (154 Excellents x 5) + (78 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 237 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Chiswick House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 12 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Chiswick House has a Review Score of 9.6 (9.629) from 20 Reviews


Average Ratings

  • Excellent
    14
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chiswick House?

  • Extremely LIKELY
    17
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chiswick House

  • Resident / Service User
    8
  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

I can only praise Chiswick House. Nothing is too much trouble, staff are kind, patient and always happy to help.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   5 out of 5

I am more than happy with the care my mother receives at Chiswick House.
The staff all do an excellent job in caring for the residents at this home.
All families want to have peace of mind and confidence in the professionals who run such establishments and this is true for Chiswick House.
My mother has been at this house for three years now and she calls it home, just as we all have our own family homes this has become hers.
I think of the staff as an extended family and an integral part of the care my Mum receives.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.9 out of 5

The care that my gran has received from Chiswick House has been nothing short of exceptional. Since the present manager has been running the home together with the regional manager, they have made significant improvements to everything that is provided for the residents. The transition for my gran living in her own home to living in a communal care home has been handled with respect and dignity. All the staff know her and she is well looked after. Thank you.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.8 out of 5

Chiswick House is an excellent care home, the best that I have visited (I have encountered 6 others in Cambridge and Norwich). The building and facilities are outstanding - modernised, warm, clean - and the activities for residents very professionally and personally organised. Although on the expensive side, residents get very well treated by all staff, with excellent food and regular activities. The manager and her deputy are both outstanding.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.8 out of 5

I love visiting my Gran at Chickwick house. Although her mental state can be challenging at times, the staff are lovely and caring and always have time for any request. The home is always clean and tidy. I appreciate everything Chiswick house does for my Gran, it makes visiting more enjoyable and relieves worry of her being there by herself.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are very caring and do everything they can to make sure my mum’s various needs are met. The food is excellent and there is a lovely family atmosphere whenever I visit. All visitors are made to feel welcome and encouraged to be part of whatever is going on. Thank you to the manager who has been brilliant with mum and arrangements when she had to go into hospital on several occasions. An excellent care home. I highly recommend it.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has lived at Chiswick House for nearly three years. This care home has an excellent management team led by the manager and regional manager who have created a family, inclusive atmosphere. They are both very experienced and my mum's care is tailored to her individual needs. The care staff work extremely hard looking after the residents. The staff are always friendly, polite, kind and professional. The manager and regional manager are both approachable and always listen. Relatives are very, very welcome and I feel like part of the family too. Recently mum has needed an extended stay in a hospital. On her return, the staff have all been outstanding in welcoming her back. Thank you.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.9 out of 5

As a visitor three times a week, I find each time I come the staff are always helpful and very polite. The residents seem to be quite content and well cared for, it's also nice that they have lots of activities.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.4 out of 5

I have been very satisfied with this home. I have an excellent, well-equipped room with toilet and my vegetarian diet is well provided for.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   5 out of 5

Laundry is no longer going missing - improved.

How likely would you be to recommend Chiswick House? Likely

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Average Rating:   4.5 out of 5

I have met with only kindness since I came to Black Swan (Chiswick House) care home. I have made many kind acquaintances and friends.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.5 out of 5

This is my first experience at a care home (at age 90). I'm at a distance from family so I'm finding it new and difficult, but staff are caring and it becomes easier week by week. The environment is beautiful and visitors help. A whole new life experience.

How likely would you be to recommend Chiswick House? Likely

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Average Rating:   4.3 out of 5

Lovely and clean, very friendly. Lots of things for the residents to do. The food is plentiful and always well presented. Plenty of outings for those who wish to go.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.3 out of 5

Experience fine.

How likely would you be to recommend Chiswick House? Likely

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Average Rating:   4.2 out of 5

I was reluctant to leave my own house, but my daughters realised that the time had come for me to stop living alone. I don't think they could have picked a better place than this. I am provided with the vegetarian diet I require, have a very pleasant room with en suite toilet and entertainment and occupations of various kind are regularly provided.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident for 5 years. The staff are caring and keep a sense of humour while looking after the needs of residents. The food is good and varied, I have joined mum for lunch on several occasions and always enjoy the meal. There are a variety of activities and entertainment on offer each week. I am reassured that mum is happy and being treated with respect and dignity.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.6 out of 5

We feel Dad has been looked after very well in his first month and the staff are wonderful to my Dad and have helped him settle in.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.3 out of 5

Having spent time visiting an elderly relative in care homes, I can say on good authority, in particular how wonderful the staff and the facilities are in general in 'Chiswick House'. I have been really impressed. P.S. After eating a meal there, I can also rave about the food. The only danger is that the 'in-mates' will grow in size. It was delicious.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.8 out of 5

I am quite happy, I have only been here 2 weeks. I am looked after and treated well.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   3.9 out of 5

We feel very comfortable visiting our mother-in-law. Staff are always helpful, friendly and cheerful. Everyone keeps us well informed. The atmosphere is very homely and cosy. We have used a few care home and would not want mum to be anywhere else.

How likely would you be to recommend Chiswick House? Extremely Likely

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Average Rating:   4.8 out of 5

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