Chiswick House, Norwich, Norfolk
Chiswick House, Norwich, Norfolk
Chiswick House, Norwich, Norfolk

Chiswick House is a spacious and well-furnished care property situated on the outskirts of Norwich, with scenic grounds and carers skilled enough to cover a variety of care packages to suit each service user's individual needs.

Both temporary and permanent care packages are available from Chiswick House, which has often proved a suitable environment for those in need of a period of rehabilitation.

The home is part of the Black Swan International portfolio which is well-respected in the counties of Norfolk and Essex for the quality of care its homes achieve.

Group: Black Swan International Ltd

Person in charge: Mariana Condruz (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 24

Shared Rooms: 1

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single £750 – £975 , Personal Care Shared (per person) £600 – £650

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Chiswick House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 08 May 2017

Single en-suite

Reviews

9.5 Chiswick House has a Review Score of 9.5 (9.474)

The Review Score of 9.5 (maximum of 10) for Chiswick House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Chiswick House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.474 for Chiswick House is calculated as follows: ( (48 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 95 Ratings = 4.474

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Chiswick House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chiswick House?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chiswick House

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1

Lovely and clean, very friendly. Lots of things for the residents to do. The food is plentiful and always well presented. Plenty of outings for those who wish to go.

How likely would you be to recommend Chiswick House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Experience fine.

How likely would you be to recommend Chiswick House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was reluctant to leave my own house, but my daughters realised that the time had come for me to stop living alone. I don't think they could have picked a better place than this. I am provided with the vegetarian diet I require, have a very pleasant room with en suite toilet and entertainment and occupations of various kind are regularly provided.

How likely would you be to recommend Chiswick House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for 5 years. The staff are caring and keep a sense of humour while looking after the needs of residents. The food is good and varied, I have joined mum for lunch on several occasions and always enjoy the meal. There are a variety of activities and entertainment on offer each week. I am reassured that mum is happy and being treated with respect and dignity.

How likely would you be to recommend Chiswick House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We feel Dad has been looked after very well in his first month and the staff are wonderful to my Dad and have helped him settle in.

How likely would you be to recommend Chiswick House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Having spent time visiting an elderly relative in care homes, I can say on good authority, in particular how wonderful the staff and the facilities are in general in 'Chiswick House'. I have been really impressed. P.S. After eating a meal there, I can also rave about the food. The only danger is that the 'in-mates' will grow in size. It was delicious.

How likely would you be to recommend Chiswick House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am quite happy, I have only been here 2 weeks. I am looked after and treated well.

How likely would you be to recommend Chiswick House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We feel very comfortable visiting our mother-in-law. Staff are always helpful, friendly and cheerful. Everyone keeps us well informed. The atmosphere is very homely and cosy. We have used a few care home and would not want mum to be anywhere else.

How likely would you be to recommend Chiswick House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Chiswick House