
I could not recommend this home more highly. I knew it the second I walked through the door.Wendy W(Daughter of Resident/Service User)

Within weeks of her move to Chiswick, she flourished.Tracy M(Daughter of Resident/Service User)


I could not recommend this home more highly. I knew it the second I walked through the door.Wendy W(Daughter of Resident/Service User)

Within weeks of her move to Chiswick, she flourished.Tracy M(Daughter of Resident/Service User)


Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs.
Originally a large Victorian building, Chiswick House has been adapted into a homely and welcoming care home with a grand entrance hall, dining room and friendly communal areas. The home's 32 comfortable bedrooms are situated around the home, with most...
Care Provided by Chiswick House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly fees include personal care, all food and drinks, activities and entertainment.
Contact Chiswick House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Mariana Condruz (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (9)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside the home.
Chiswick House Reviews (51)
Chiswick House has a Review Score of 9.5 (9.469) out of 10, based on 8 reviews in the last 2 years.
Over all time Chiswick House has 51 reviews.
Gran's needs are always met and when we suggest new things for her to eat they always try to help, she doesn't eat alot but when she does they always take it on board.
It's great that she is alot out and to have visitors as this is so good for her mental health and really gives her something to focus on.
Keep up the good work.
My gran is a resident at Chiswick House Care Home. I phone the home to speak to her regularly and they are always so helpful and caring. Gran feels safe and the staff work very hard to preserve her dignity whilst ensuring she is well looked after. Gran always mentions how nice the food is and how the staff cater for all of her requests. The manager and deputy manager are always incredibly helpful. Gran is allowed visitors and is also allowed out of the house, this has meant that Gran has been able to spend quality time with her great-grandchildren who she loves. This has helped so much in promoting Gran's mental health. Thank you Chiswick House for everything you do for my gran.
My mother has been a resident at Chiswick House Care Home for seven years and is being cared for extremely well. The manager, deputy manager and all the staff are very caring and patient. They work very hard to ensure Mum’s needs are met. Mum is allowed visitors and trips out to promote her mental health and wellbeing. The food is well prepared and Mum's needs and requests are always catered for. There is entertainment in the afternoons if any resident chooses to join in. Mum is happy amongst all the carers who she has got to know and trust.
This is an important part of the resident’s independence; to watch what they like in their own private place.
The change over from analogue to digital TV required new, higher quality aerials. Old, badly maintained installations often need re-wiring. The symptoms are frozen pictures or channel signal strength too weak to tune.
Residents rarely complain. Signals that are ‘on the borderline' often deteriorate in extreme weather.
The management of Chiswick House should know that if their Maintenance Manager can’t fix the problem when the families of the residence complain, a local Aerial Service company will know exactly what is required. Especially as this has been unsolved for many years!
It took them (Chiswick House) 15 months to supply adequate WiFi during the lockdown. How long will it take them to provide adequate TV service in the bedrooms!? If the head office management doesn’t know how to do this employ a local company who do know how to do this!
Our Mum pays enough to deserve better service from Chiswick House.
Friendly and welcoming staff and management. The adaptation and resourcefulness during the pandemic have been really outstanding. Excellent communications and genuinely caring service provision, they do a difficult and demanding job well, cheerfully and with humanity.
The social elevation of care staff is long overdue: at Chiswick House, the 'key worker' status of the manager and all staff, including kitchen and caretaker, has never been in doubt to me. My friend was a resident there for 6-years: a man with severe mobility issues and a difficult temperament. Through choice, he never socialised nor took any part in the extensive and daily activities available. And yet, I never felt that he was excluded from the 'society' of the home. The treatment he received was always attentive, very personal and very human. I was always consulted/informed about every issue regarding his care. He, himself, could tell me the name of each carer attending to him. I never felt anything but confidence and gratitude about his stay at the home. As a measure of my esteem for the home, I invited the manager to read at my friend's funeral, and his two favourite assistants also attended the service. To my mind, the manager and the staff elevate the meaning of the care service.
Chiswick House is an excellent place to visit and even better for looking after loved ones. Staff are all friendly and bend over backwards to help and make you feel welcome. Couldn’t wish for a better place for my grandma to be.
• Extremely well-managed with care of the highest standard both day and night. When medical attention was needed it was immediately provided with excellent follow up from staff and the doctor.
• Quality and variety of food is excellent and birthdays really special.
• Dad loves the daily varied and excellent entertainment (staff are improvising with some great ideas during lockdown) Every effort is made to protect the staff and residents from Covid-19.
• Residents are well-respected and their views are taken into account in monthly residents’ meetings.
• Communication is excellent and nothing too much trouble for the staff.
• No hesitation in recommending this residential home to anyone.
• It really is his home and feels like it both for Dad and for us.
I have already recommended Chiswick House many times. They are exceptional providing excellent individualised care with real attention to detail and nothing is too much trouble. They were a second family to my father. They took time to help him settle in and encouraged him to engage with the wider community of residents. Everything stems from a brilliant management team and staff who work well together. They enjoy their work and take a real interest and really understood Dad’s needs. My father would never have wanted to be in a care home but when he had a stroke he needed additional care. The care home never stopped thinking how they could improve. We visited most days and were always welcomed it was like visiting him in his own home. Without exception there is a feeling of calm with all residents seeming happy and content. My father passed away naturally and the care home treated him with such dignity. If he had not been happy I know he would have chosen to have gone sooner. Thank you
Chiswick House is a warm, welcoming care home with pleasant and helpful staff. The efficient and friendly carers leave nothing to be desired and there are plenty of them to attend to the needs of the residents. The pristine cleanliness is satisfying. Residents seem happy, well fed and comfortable.
Personal care is provided with respect.
The home acts as a powerful advocate for the residents, ensuring that other agencies work to meet the residents' needs e.g. Liaising with GPs, hospital etc.
The home provides a wide range of activities and entertainment and ensures that residents who want to, can access the wider communities e.g. Theatre, shopping etc.
Relatives and friends are warmly welcomed by the staff with no barriers to visiting.
The food is freshly cooked with fresh ingredients with individual preferences accommodated.
The premises are comfortable and clean with a lovely accessible garden. My mother has favourite pieces of her own furniture in her room making sure she feels at home.
Mum stayed in Chiswick house for seven months. The quality of care delivered by all the staff meant that she settled in very quickly and had a very enjoyable, safe and comfortable stay. The staff team, to a person, are all very pleasant and take time to know the residents. The quality of food and the effort put into meal time is excellent. When I visited my Mum, staff know who I was and kept me well informed of Mum's issues and achievements of the week. Mum clearly benefited from her stay, enjoying improved health and feeling supported as an individual.
The right place for my mother. Everyone is kind and caring. I feel very welcome when I visit and well informed about Mum.
Staff are so friendly, gentle and attentive.
Thank you so much!
My wife and I had visited ten care homes in the Norwich area prior to discovering Chiswick House. On meeting the manager I instinctively knew our search was over! The home exudes warmth, compassion and you immediately feel welcome. The staff of varying ages and experience, are always cheery yet act in a professional manner. The residents appear happy and content; the atmosphere being calm and relaxed. My own mother had a number of challenging needs, but the staff never gave up and sought differing ways to assist her. A wonderful and caring home for our mother.
Both the exterior and interior of Chiswick House are well maintained and welcoming. The level of cleanliness throughout is extremely high. There is a high level of staffing and facilities. The meals prepared by the house chef are appetising and delicious. It's no coincidence that our visits our between 11:30 and 1:30pm, of course, we are there to see mum but anticipation runs high when the dessert trolley appears.
I have lived at Chiswick House for 3 years now, and I like that my daughters can visit whenever they want to and bring their dogs if they have them with them. My bedroom is very quiet and peaceful and I like watching TV in there. I like being near enough to the park and garden centre for my daughter to push me there in my wheelchair. Everyone here works very hard to look after me, thank you.
I can only praise Chiswick House. Nothing is too much trouble, staff are kind, patient and always happy to help.
I have been very satisfied with this home. I have an excellent, well-equipped room with toilet and my vegetarian diet is well provided for.
Laundry is no longer going missing - improved.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 December 2018Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
5 Bed Vacancies
Posted: 10 August 2026Large ensuite rooms available
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for Chiswick House.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for Chiswick House.
Meet the Team (1)

Mariana is the dedicated home manager at Chiswick House.
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