
I could not recommend this home more highly. I knew it the second I walked through the door.Wendy W(Daughter of Resident/Service User)

Within weeks of her move to Chiswick, she flourished.Tracy M(Daughter of Resident/Service User)


I could not recommend this home more highly. I knew it the second I walked through the door.Wendy W(Daughter of Resident/Service User)

Within weeks of her move to Chiswick, she flourished.Tracy M(Daughter of Resident/Service User)


Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs.
Originally a large Victorian building, Chiswick House has been adapted into a homely and welcoming care home with a grand entrance hall, dining room and friendly communal areas. The home's 32 comfortable bedrooms are situated around the home, with most...
Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs.
Originally a large Victorian building, Chiswick House has been adapted into a homely and welcoming care home with a grand entrance hall, dining room and friendly communal areas. The home's 32 comfortable bedrooms are situated around the home, with most benefiting from en-suite bathrooms. There is also a hair salon and adapted bathrooms. A bright conservatory overlooks the home's well-presented garden which are surrounded by trees. The home has recently underdone an extension to create 6 new bedrooms with ensuite facilities and an enlarged kitchen area.
Residents enjoy a full activities programme at the home. There are regular trips out to the local area, including visits to local cafes, parks, shops and the historic sites in Norwich city centre.
Care Provided by Chiswick House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees include personal care, all food and drinks, activities and entertainment.
The price(s) shown are provided by the care home. Contact Chiswick House for full pricing details and T&Cs.
Contact Chiswick House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Mariana Condruz (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (9)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside the home.
Chiswick House Reviews (51)
Chiswick House has a Review Score of 9.5 (9.469) out of 10, based on 8 reviews in the last 2 years.
Over all time Chiswick House has 51 reviews.
As a visitor three times a week, I find each time I come the staff are always helpful and very polite. The residents seem to be quite content and well cared for, it's also nice that they have lots of activities.
As a visitor three times a week, I find each time I come the staff are always helpful and very polite. The residents seem to be quite content and well cared for, it's also nice that they have lots of activities.
This is my first experience at a care home (at age 90). I'm at a distance from family so I'm finding it new and difficult, but staff are caring and it becomes easier week by week. The environment is beautiful and visitors help. A whole new life experience.
This is my first experience at a care home (at age 90). I'm at a distance from family so I'm finding it new and difficult, but staff are caring and it becomes easier week by week. The environment is beautiful and visitors help. A whole new life experience.
I have met with only kindness since I came to Black Swan (Chiswick House) care home. I have made many kind acquaintances and friends.
I have met with only kindness since I came to Black Swan (Chiswick House) care home. I have made many kind acquaintances and friends.
Lovely and clean, very friendly. Lots of things for the residents to do. The food is plentiful and always well presented. Plenty of outings for those who wish to go.
Lovely and clean, very friendly. Lots of things for the residents to do. The food is plentiful and always well presented. Plenty of outings for those who wish to go.
Experience fine.
Experience fine.
I was reluctant to leave my own house, but my daughters realised that the time had come for me to stop living alone. I don't think they could have picked a better place than this. I am provided with the vegetarian diet I require, have a very pleasant room with en suite toilet and entertainment and...
I was reluctant to leave my own house, but my daughters realised that the time had come for me to stop living alone. I don't think they could have picked a better place than this. I am provided with the vegetarian diet I require, have a very pleasant room with en suite toilet and entertainment and occupations of various kind are regularly provided.
My mother has been a resident for 5 years. The staff are caring and keep a sense of humour while looking after the needs of residents. The food is good and varied, I have joined mum for lunch on several occasions and always enjoy the meal. There are a variety of activities and entertainment on...
My mother has been a resident for 5 years. The staff are caring and keep a sense of humour while looking after the needs of residents. The food is good and varied, I have joined mum for lunch on several occasions and always enjoy the meal. There are a variety of activities and entertainment on offer each week. I am reassured that mum is happy and being treated with respect and dignity.
We feel Dad has been looked after very well in his first month and the staff are wonderful to my Dad and have helped him settle in.
We feel Dad has been looked after very well in his first month and the staff are wonderful to my Dad and have helped him settle in.
Having spent time visiting an elderly relative in care homes, I can say on good authority, in particular how wonderful the staff and the facilities are in general in 'Chiswick House'. I have been really impressed. P.S. After eating a meal there, I can also rave about the food. The only danger is...
Having spent time visiting an elderly relative in care homes, I can say on good authority, in particular how wonderful the staff and the facilities are in general in 'Chiswick House'. I have been really impressed. P.S. After eating a meal there, I can also rave about the food. The only danger is that the 'in-mates' will grow in size. It was delicious.
I am quite happy, I have only been here 2 weeks. I am looked after and treated well.
I am quite happy, I have only been here 2 weeks. I am looked after and treated well.
We feel very comfortable visiting our mother-in-law. Staff are always helpful, friendly and cheerful. Everyone keeps us well informed. The atmosphere is very homely and cosy. We have used a few care home and would not want mum to be anywhere else.
We feel very comfortable visiting our mother-in-law. Staff are always helpful, friendly and cheerful. Everyone keeps us well informed. The atmosphere is very homely and cosy. We have used a few care home and would not want mum to be anywhere else.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 December 2018Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 21 September 2026Large ensuite rooms available
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for Chiswick House.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for Chiswick House.
Meet the Team (1)

Mariana is the dedicated home manager at Chiswick House.
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