Chiswick House

3 Christchurch Road, Norwich NR2 2AD
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9.4 47 Reviews
  • Chiswick House, Norwich
Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs.

Originally a large Victorian building, Chiswick House has been adapted into a homely and welcoming care home with a grand entrance hall, dining room and friendly communal areas. The home's 32 comfortable bedrooms are situated around the home, with most benefiting from en-suite bathrooms. There is also a hair salon and adapted bathrooms. A bright conservatory overlooks the home's well-presented garden which are surrounded by trees. The home has recently underdone an extension to create 6 new bedrooms with ensuite facilities and an enlarged kitchen area.

Residents enjoy a full activities programme at the home. There are regular trips out to the local area, including visits to local cafes, parks, shops and the historic sites in Norwich city centre.
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Care Provided by Chiswick House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact Chiswick House to find out the exact price for your requirements.

Contact Chiswick House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chiswick House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Mariana Condruz (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside the home.

Chiswick House Reviews (47)

9.4

Chiswick House has a Review Score of 9.4 (9.359) out of 10, based on 7 reviews in the last 2 years.
Over all time Chiswick House has 47 reviews.

Overall Experience
  • 40
  • 6
  • 0
  • 0
  • 1
Date Published
  • 47
  • 1
  • 4
  • 7
  • 40
Reviewer Connection to Chiswick House
  • 17
  • 9
  • 6
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from Irene C (Resident) published on 18 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Experience fine.
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Review from A K (Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was reluctant to leave my own house, but my daughters realised that the time had come for me to stop living alone. I don't think they could have picked a better place than this. I am provided with the vegetarian diet I require, have a very pleasant room with en suite toilet and entertainment and occupations
of various kind are regularly provided.
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Review from S N (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 5 years. The staff are caring and keep a sense of humour while looking after the needs of residents. The food is good and varied, I have joined mum for lunch on several occasions and always enjoy the meal. There are a variety of activities and entertainment on offer
each week. I am reassured that mum is happy and being treated with respect and dignity.
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Review from Lynda H (Daughter of Resident) published on 18 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We feel Dad has been looked after very well in his first month and the staff are wonderful to my Dad and have helped him settle in.
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Review from Paricia S (Niece of Resident) published on 3 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent time visiting an elderly relative in care homes, I can say on good authority, in particular how wonderful the staff and the facilities are in general in 'Chiswick House'. I have been really impressed. P.S. After eating a meal there, I can also rave about the food. The only danger is that
the 'in-mates' will grow in size. It was delicious.
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Review from June C (Resident) published on 6 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite happy, I have only been here 2 weeks. I am looked after and treated well.
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Review from Anne L (Daughter of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel very comfortable visiting our mother-in-law. Staff are always helpful, friendly and cheerful. Everyone keeps us well informed. The atmosphere is very homely and cosy. We have used a few care home and would not want mum to be anywhere else.
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Current Review Score: 9.4 (9.359)

Overview of Review Score

The Review Score of 9.4 (9.359) out of 10 for Chiswick House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.659 for Chiswick House is calculated as follows: ( (59 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 82 Ratings = 4.659
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Chiswick House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 27 Oct 2025

Large ensuite rooms available

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Awards / Recognitions (11)

Meet the Team (1)

Mariana

Mariana Condruz

Job Title: Registered Home Manager

Mariana is the dedicated home manager at Chiswick House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chiswick House to verify any information. View our terms and conditions. Chiswick House has an Enhanced Service - more info.