Black Swan Care Group in Cambridgeshire | 3 Care Homes

Review of
The Gables
from Bea G (Friend of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

Our dear dear friend was so wary of going into a home as he loved his own home and wanted to be there for all his life.. but! the inevitable happened and he was so sad etc, but! over two / three weeks the settling in began and the whole staff are second to none, always there, always helpful, kind and

have huge smiles the same as the residents. The kitchen is always looking spotless even when the Chef is in cooking mode.. whole place is spotless, welcoming and not just for the residents.. it's got a warmth about it, and a calming that we can see why the residence seem happy & content. It is a happy home and there is always events or things for residents to do. It is an excellent home a perfect little haven for our dear friend to be spoilt and keep smiling with no worries. Delightful care home, great information, wonderful service, and kind understanding staff, chef and Management.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you so much for these kind words about the care and support your friend is receiving at The Gables. Moving into a care home can be a worrying time, but we will always try to support people to…read more

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Review of
The Gables
from S P (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

My dad has now been in the Gables for almost a month, I have found the care home very helpful in every aspect from the initial care to his arrival at the home was very stress free. He was getting more and more frail living on his own and then a 2 weeks in hospital, and now he has settled into his new

life, room and the routine of the home. He is happy and there is a lot of activities for him to join in with. I am very happy with his care and staff are wonderful.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your lovely comments about the care and support your Dad is receiving at The Gables - we're so pleased he has settled well and is happy with us.

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Review of
The Gables
from Lynda L (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

When I finally accepted that my mum needed far more help & support than I was able to give I contacted the Gables to discuss. The manager could not have been more helpful and supportive. The whole process was sorted so efficiently and fast. The moment my mum arrived I knew I had made the right decision.

The manager had suggested I take clothing etc, in the previous day so that Mum was straight in and 'at home' immediately. Not only the manager the whole team are amazing. So caring and pleasant. Nothing is too much trouble.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your kind comments about the care and support offered to your mum at The Gables. Its lovely to read how supportive you feel the whole process has been and for the kind comments about our…read more

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Review of
The Gables
from Maria N (Respite Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

Exceptional care for a two week stay. Friendly staff, in a home away from home environment.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you so much for your lovely kind words about the care received at The Gables. We hope to see you again in the future.

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Review of
Southwell Court
from H B (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

My father came for a weeks respite stay and it was a very positive experience. The staff were very kind and supportive. He felt relaxed and well cared for.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell Court

Thanks for your lovely comments about your father's recent stay at our home - we're glad he enjoyed his stay and we hope you'll consider us again if you're looking for care in the future.

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Review of
Southwell Court
from E P (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

My father moved in to Southwell court, Melbourn during february 2025. He has Settled in very Well, mainly due to the amazing staff in this Lovely home.
They all look after the residents So well and welcome family visitors at any time. Dad will be turning 100 in August and it is so lovely that he will

be celebrating with all the lovely people in the home.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell Court

Thank you for your lovely comments about the care and support your Dad is receiving at Southwell Court. We can't wait to celebrate his 100th birthday in August at the home!

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Review of
The Gables
from Jan B (Daughter-in-law of Resident) published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

Since my father-in-law moved into The Gables he has settled in well after a week or two getting used to his new home which is completely understandable. Every member of staff from management, carers, maintenance and kitchen staff treat the residents with respect and compassion. The food is very good

and varied and often follows themes like St Patricks Day, Easter etc. Friends and family are always welcomed and the staff are always smiling. The Gables is my father-in-law's new home.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

thank you for your kind comments. We're pleased your father-in-law is settling well at The Gables and feels that it is now 'his new home'.

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Review of
The Gables
from Frank B (Son of Resident) published on 24 April 2025 Submitted via Postal Card • Report

Overall Experience

The Gables Care Home is more like a hotel than a residential home. The building is spotless and the staff are wonderful. Nothing is too much trouble from the management staff through to the maintenance man. My father is 98 years old and I feel absolutely convinced The Gables is the right place for him.

Long may it continue.

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Review of
Southwell Court
from B M (Friend of Resident) published on 22 April 2025 Submitted via Postal Card • Report

Overall Experience

An excellent and well-run home. The staff are friendly, helpful and attentive. Couldn't ask for a better home for my friend's father.

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Review of
Southwell Court
from G J (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report

Overall Experience

My father was admitted to Southwell Court on February 17th 2025.
He has settled in happily. The staff are amazing and take care of his every need.
The activities the staff plan are brilliant.
The atmosphere is comfortable and happy. Visitors are made very welcome.
It is wonderful to see my 99-year-old

Dad so well looked after.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell Court

Thank you for your lovely comments about Southwell Court, we're delighted your Dad has settled well and that you feel welcomed and happy with the care we're providing.

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Review of
The Gables
from A O (Daughter-in-law of Resident) published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

Friend recommended The Gables as given outstanding care to their parent for past 2 years. Father-in-law transferred to The Gables from hospital having fallen several times and now unable to keep self safe at home. Professional and caring staff worked diligently to ensure a smooth transition for him.

He has settled very well, comfortable room, friendly staff and a relief to us knowing he has support on hand 24/7 as needed. Heartwarming that he now has the opportunity to interact with more people, at 91, having been widowed 10 years. Thank you all staff, your kindness and care is very much appreciated.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your kind words about the care being provided to your father-in-law. We're delighted that you have the reassurance that he is now settled and enjoying his time with us at The Gables.

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Review of
The Gables
from S L (Friend of Resident) published on 26 February 2025 Submitted via Postal Card • Report

Overall Experience

From my experience, I have found The Gables to be a warm and comfortable care home. All of the staff and residents seem to be so happy and contented. It reaches all of the standards marked as excellent to an impeccable level. Thank you.

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Review of
The Gables
from Paulette C (Regular Volunteer) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting The Gables care home for well over a year with PAT (Pets at Therapy) dog, Willow. I can honestly say it has been the most uplifting and happy experience, not just for my dog but for me too. Seeing the joy on the residents faces when they stoke Willow. The staff have always made

us feel so welcome. It's a lovely place.

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Review of
The Gables
from Julie W (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report

Overall Experience

Our dad has been in The Gables since November 2022, we have always been happy with the care and respect he is given. The range of activities they provide is great and the meals are all home-cooked and delicious. The staff are all very conscientious and kind and very welcoming to family too.

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Review of
The Gables
from A G (Daughter-in-law of Resident) published on 22 January 2025 Submitted via Postal Card • Report

Overall Experience

My Mother-in-law has been in The Gables since June 2023. The home is maintained to a very high standard in all areas and is very clean throughout. Meals are excellent with a good choice on the menu each day. The activity/entertainment is also especially good and very well organised.
Overall an excellent

care home.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your lovely words about the care and support your mother-in-law is receiving at The Gables, I will pass on your comments to everyone at the home.

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Review of
The Gables
from S G (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report

Overall Experience

My Mum has been at The Gables Care Home for the last 18 months and is receiving excellent care from all the staff. The home is clean and tidy and there is an excellent entertainment team that keeps all residents occupied. The food is also of a very high standard.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your really kind words about the care your mum is receiving at The Gables, we're so pleased. We will pass on your compliments to the kitchen and entertainments team.

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Review of
Potton View
from Garry J (Son of Resident) published on 22 January 2025 Submitted via Website • Report

Overall Experience

Well what can I say, called to them to help my mum as she was struggling and from the very beginning the care team have gone above and beyond any care we would have expected.
Right from the start the team have been exceptionally kind and caring.
I would like to extend my sincere thanks particularly

to the 3 members of staff for making her comfortable in her final days.
I would highly recommend this home.
Thanks all.

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Review of
The Gables
from Alana R (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

We had an excellent experience with The Gables in Chatteris where both my parents lived for 6 weeks. The quality of care they received was excellent and all the staff were kind, compassionate and attentive, and always ready to help with their needs. They took the time to get to know my parents personally,

which made a real difference in how comfortable and happy they felt. The rooms were comfortable, homely, bright, and clean and the common areas were welcoming and encouraged social interaction among residents. Meals were nutritious, varied and tailored to the individual and could be taken in their room or in the dining area. Communication with the staff was seamless. They kept us informed about my parents' well-being and were always open to discussing their care plans or any concerns. I am deeply grateful for the exceptional care my parents received at The Gables. I highly recommend this care home to anyone seeking a nurturing and professional environment for their loved ones.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your lovely compliments about our home. I'm glad that you were pleased with all aspects of the home from the care, catering, communication and comfort that they experienced.

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Review of
The Gables
from S R (Son of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

I cannot thank the manager and her team enough. They really go the extra mile. Even though my mum and dad's stay was relatively short the care and support was really excellent. The whole home has a lovely feel and is very homely. You worry about putting your parents into care but I can say honestly

that you should have no such worries at The Gables.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your kind words about the care and support your parents experienced at The Gables and we're pleased that we were able to relieve any concerns you had about the care that they received.

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Review of
Southwell Court
from Helen K (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report

Overall Experience

This home was chosen by my mum online out of all the ones available in the area. We were very apprehensive about how Mum would settle after a few bad experiences in the past and feel so relieved that from day one Mum has not made a negative comment and remained the happy smiley Mum we know. This is

a testament to the care home and all it has to offer. Excellent all around.

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Care Homes Owned by Black Swan Care Group in Cambridgeshire

Black Swan Care Group Locations in Cambridgeshire (3)

Black Swan Care Group Reviews in Cambridgeshire (182)

The Gables

The Gables

The Gables

The Gables

Southwell Court

Southwell Court

The Gables

The Gables

Southwell Court

Southwell Court

The Gables

The Gables

The Gables

The Gables

The Gables

The Gables

Potton View

The Gables

The Gables

Southwell Court

Awards / Recognitions (12)

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