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Care Homes Owned by Black Swan Care Group in Cambridgeshire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group in Cambridgeshire

Only the locations & reviews in Cambridgeshire for Black Swan Care Group are showing below.

View the details of all 18 locations (with 982 reviews) owned by Black Swan Care Group

Black Swan Care Group Locations in Cambridgeshire (3)

 
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3 Care Homes owned by Black Swan Care Group in Cambridgeshire
The Gables

1 East Park Street, Chatteris PE16 6LA 

10 76 reviews
"The Gables Care Home is more like a hotel than a residential home. The building is spotless and the staff are wonderful. Nothing is too…"   Read all 76 reviews
Location Type Care Home

The Gables care home is situated in the market town of Chatteris, 24 miles from Cambridge, 20 miles from Peterborough and 12 miles from Huntingdon. The team provide short-term, respite and longer term care and support for up to 49 residents at the… Read more about The Gables

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia / Alzheimer's
  • Short Term/Respite
  • Palliative Care
  • 49 Rooms from £1,000 / week
Potton View

Mill Hill, Potton Road, Gamlingay, Sandy SG19 3LW 

9.9 56 reviews
"Well what can I say, called to them to help my mum as she was struggling and from the very beginning the care team have gone above and…"   Read all 56 reviews
Location Type Care Home

Potton View, in Gamlingay, is a residential home for up to 31 older people. All rooms are easily accessible, being on the ground floor with large en-suite facilities. The home is nestled between the villages of Gamlingay in Cambridgeshire and Potton… Read more about Potton View

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia / Alzheimer's
  • Short Term/Respite
  • Palliative Care
  • 31 Rooms from £1,000 / week
Southwell Court

Hinkins Close, Melbourn, Royston SG8 6JL 

9.5 43 reviews
"An excellent and well-run home. The staff are friendly, helpful and attentive. Couldn't ask for a better home for my friend's father…"   Read all 43 reviews
Location Type Care Home

Southwell Court is located in a lovely residential area in the village of Melbourn, near Royston on the border of Cambridgeshire and Hertfordshire. The home provides daycare, short-term, respite care and longer term care and support for up to 40 people. The… Read more about Southwell Court

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia / Alzheimer's
  • Short Term/Respite
  • Palliative Care
  • 40 Rooms from £1,000 / week

Black Swan Care Group Reviews in Cambridgeshire (175)

9.8
Black Swan Care Group has a Group Review Score of 9.8 (9.767) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Review of

The Gables

from Frank B (Son of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Gables Care Home is more like a hotel than a residential home. The building is spotless and the staff are wonderful. Nothing is too much trouble from the management staff through to the maintenance man. My father is 98 years old and I feel absolutely convinced The Gables is the right place for him.
Long may it continue.

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Review of

Southwell Court

from B M (Friend of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent and well-run home. The staff are friendly, helpful and attentive. Couldn't ask for a better home for my friend's father.

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Review of

Southwell Court

from G J (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Southwell Court on February 17th 2025.
He has settled in happily. The staff are amazing and take care of his every need.
The activities the staff plan are brilliant.
The atmosphere is comfortable and happy. Visitors are made very welcome.
It is wonderful to see my 99-year-old
Dad so well looked after.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell Court

Thank you for your lovely comments about Southwell Court, we're delighted your Dad has settled well and that you feel welcomed and happy with the care we're providing.


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Review of

The Gables

from A O (Daughter-in-law of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friend recommended The Gables as given outstanding care to their parent for past 2 years. Father-in-law transferred to The Gables from hospital having fallen several times and now unable to keep self safe at home. Professional and caring staff worked diligently to ensure a smooth transition for him.
He has settled very well, comfortable room, friendly staff and a relief to us knowing he has support on hand 24/7 as needed. Heartwarming that he now has the opportunity to interact with more people, at 91, having been widowed 10 years. Thank you all staff, your kindness and care is very much appreciated.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your kind words about the care being provided to your father-in-law. We're delighted that you have the reassurance that he is now settled and enjoying his time with us at The Gables.


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Review of

The Gables

from S L (Friend of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience, I have found The Gables to be a warm and comfortable care home. All of the staff and residents seem to be so happy and contented. It reaches all of the standards marked as excellent to an impeccable level. Thank you.

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Review of

The Gables

from Paulette C (Regular Volunteer) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting The Gables care home for well over a year with PAT (Pets at Therapy) dog, Willow. I can honestly say it has been the most uplifting and happy experience, not just for my dog but for me too. Seeing the joy on the residents faces when they stoke Willow. The staff have always made
us feel so welcome. It's a lovely place.

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Review of

The Gables

from Julie W (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been in The Gables since November 2022, we have always been happy with the care and respect he is given. The range of activities they provide is great and the meals are all home-cooked and delicious. The staff are all very conscientious and kind and very welcoming to family too.

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Review of

The Gables

from A G (Daughter-in-law of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been in The Gables since June 2023. The home is maintained to a very high standard in all areas and is very clean throughout. Meals are excellent with a good choice on the menu each day. The activity/entertainment is also especially good and very well organised.
Overall an excellent
care home.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your lovely words about the care and support your mother-in-law is receiving at The Gables, I will pass on your comments to everyone at the home.


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Review of

The Gables

from S G (Son of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at The Gables Care Home for the last 18 months and is receiving excellent care from all the staff. The home is clean and tidy and there is an excellent entertainment team that keeps all residents occupied. The food is also of a very high standard.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your really kind words about the care your mum is receiving at The Gables, we're so pleased. We will pass on your compliments to the kitchen and entertainments team.


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Review of

Potton View

from Garry J (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well what can I say, called to them to help my mum as she was struggling and from the very beginning the care team have gone above and beyond any care we would have expected.
Right from the start the team have been exceptionally kind and caring.
I would like to extend my sincere thanks particularly
to the 3 members of staff for making her comfortable in her final days.
I would highly recommend this home.
Thanks all.

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Review of

The Gables

from Alana R (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an excellent experience with The Gables in Chatteris where both my parents lived for 6 weeks. The quality of care they received was excellent and all the staff were kind, compassionate and attentive, and always ready to help with their needs. They took the time to get to know my parents personally,
which made a real difference in how comfortable and happy they felt. The rooms were comfortable, homely, bright, and clean and the common areas were welcoming and encouraged social interaction among residents. Meals were nutritious, varied and tailored to the individual and could be taken in their room or in the dining area. Communication with the staff was seamless. They kept us informed about my parents' well-being and were always open to discussing their care plans or any concerns. I am deeply grateful for the exceptional care my parents received at The Gables. I highly recommend this care home to anyone seeking a nurturing and professional environment for their loved ones.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your lovely compliments about our home. I'm glad that you were pleased with all aspects of the home from the care, catering, communication and comfort that they experienced.


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Review of

The Gables

from S R (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and her team enough. They really go the extra mile. Even though my mum and dad's stay was relatively short the care and support was really excellent. The whole home has a lovely feel and is very homely. You worry about putting your parents into care but I can say honestly
that you should have no such worries at The Gables.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

Thank you for your kind words about the care and support your parents experienced at The Gables and we're pleased that we were able to relieve any concerns you had about the care that they received.


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Review of

Southwell Court

from Helen K (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was chosen by my mum online out of all the ones available in the area. We were very apprehensive about how Mum would settle after a few bad experiences in the past and feel so relieved that from day one Mum has not made a negative comment and remained the happy smiley Mum we know. This is
a testament to the care home and all it has to offer. Excellent all around.

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Review of

Potton View

from Laura G (Son of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After reading reviews for this care home, I took the plunge and got in touch for some respite care for my father-in-law whilst we go on holiday. From our first point of contact with the manager and a staff member, my mind was made up, and booked him in. He wasn't keen to go but once he visited he felt
reassured. I can honestly say that they are so very kind to the residents who live there but also reassuring to us too, especially when my father-in-law had a fall within 2 days of being there, which was just an unfortunate accident that could have happened at home, but was handled extremely well and organised the district nurse for helping his wound to heal.
When I collected him, he couldn't wait to tell me how well he had been treated, how the girls had helped him shower, and how the food had been wonderful and even mentioned the maintenance guy had come in to let him know when football was on and helped him to sort the right channel to watch it on.
Thank you.

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Review of

The Gables

from Angela M (Daughter of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given to my mum and our family, leading up to my mum passing, was exceptional. The manager and all of her staff treated Mum with love and kindness and they went out of their way to ensure Mum was calm and comfortable. Also the support they gave me helped me to get through this most
difficult time. They are amazing.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gables

We pass on our sincere condolences on the passing and thank you for your kind words in such difficult circumstances.


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Review of

Potton View

from C B (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Potton View during a lockdown in March 2021 - which had made visiting care homes impossible. Mum liked the look from outside as it looks more like a large bungalow, rather than a care home. Mum has been well cared for during the last 3 and half years at Potton View. There have been many
activities for her to join in with, if she wished. She enjoyed the food. We have been invited to various family events too. Initially she had a small room but moved to a much lighter and larger room overlooking the large garden, which she enjoyed looking at. Sadly due to ill health Mum is no longer with us but the staff have been there for Mum, from housekeeping, maintenance, carers, cooks/chefs, night staff, at the times I couldn't be and for this I am grateful.

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Review of

The Gables

from M B (Daughter of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy and feels at home after only a few weeks at The Gables. She is well looked after by the kind, friendly and caring staff. The management are always available to answer any queries and are extremely helpful, kind and understanding. Mum enjoys the food, the entertainment and relaxing in the
comfortable lounge or sitting in the beautiful garden. Her visitors are always made to feel welcome. We definitely made the right choice for Mum and we don't have to worry anymore knowing she is so well cared for.

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Review of

The Gables

from P D (Daughter of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well and is happy with lots of company. Her nails have been varnished and she has been to the hairdressers. Awaiting the banjo man - great entertainment.

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Review of

Potton View

from Kelly M (Granddaughter of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my grandmother went in she was immediately welcome. Her room was spotless, and we were allowed to decorate it as we wished, the staff said, this is her home, she could decorate how she wanted. The staff couldn't be more helpful, any request that my nan needed was never too much trouble. She
was spoilt for food choice, choosing to have a poached egg every morning for breakfast because she could. I could honestly go on about how wonderful it is, but it such a wonderful place. And visitors are always welcome, the staff and other residents taking the time out to say hello. Special shoutout to the boss, (the dog) who is always up for a fuss.

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Review of

Potton View

from Debra C (Daughter-in-law of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found visiting Mum really reassuring, Mum is in the best place for her, where the care is excellent. She seems very happy and comfortable bless her. My mind and my children's minds are at ease now knowing mum/nanna is in a safe place and very happy.

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Awards / Recognitions (12)

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