Black Swan Care Group in Cambridgeshire | 3 Care Homes

Review of
Southwell Court
from Richard H (Son of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

I am delighted with the service and care provided by Suthwell Court for my mother. She has been in the Home for nearly four years now. The staff are solicitous, empathetic and genuinely have my moter's best ineterests at the ecnetre of theor service. They help her get up, wash, dress and ensure that

she eats well throughout the day. Medicinal care is also first class (inlcduding calling medics and doctors where necessary).
I am very grateful to Southwell court for theri care and attention to detail on behalf of my mother.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell CourtThank you for your kind comments about the care and support your mother is receiving at Southwell Court.

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Review of
Potton View
from Caroline C (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card • Report

Overall Experience

We feel so lucky we found the perfect home for our lovely mum at Potton View Care Home. The staff at PV have become our extended family - they go above and beyond to make sure Mum is comfortable and happy, and are so approachable and accommodating to us.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Potton ViewThank you for your lovely comments about Potton View - we will pass on your comments to the staff.

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Review of
Potton View
from H B (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report

Overall Experience

Our mum moved into Potton View just over two years ago and the wonderful staff there have cared for her like family right from the beginning. Mum's needs have been challenging at times but the carers take it in their stride and do all they can to reassure, distract and understand her individual needs.

She has made true friends among the other residents and they make each other laugh and look out for each other. It is wonderful to see the love and support given to our lovely mum and to see her laugh and smile and call Potton View "home".

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Potton ViewThank you for your kind comments about the care and support your mum is continuing to receive at Potton View - we're so pleased she feels Potton is her home.

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Review of
The Gables
from C T (Daughter-in-law of Resident) published on 26 November 2025 Submitted via Website • Report

Overall Experience

My mother in law has received excellent care since being in The Gables. The staff are all fantastic and the Manageress, Julie, has gone beyond our expectations in helping gain a place for her in the carehome. She is so well looked after, with plenty of activities arranged and I hear the food is lovely

too! The carehome has a real "home from home" feel but with all the facilities needed to care for their residents. Thank you to everyone for all your care and attention.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The GablesThank you for your comments, we're delighted to read that you are pleased with how everything is going for your mother in law at the home.

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Review of
The Gables
from Bea G (Friend of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

Our dear dear friend was so wary of going into a home as he loved his own home and wanted to be there for all his life.. but! the inevitable happened and he was so sad etc, but! over two / three weeks the settling in began and the whole staff are second to none, always there, always helpful, kind and

have huge smiles the same as the residents. The kitchen is always looking spotless even when the Chef is in cooking mode.. whole place is spotless, welcoming and not just for the residents.. it's got a warmth about it, and a calming that we can see why the residence seem happy & content. It is a happy home and there is always events or things for residents to do. It is an excellent home a perfect little haven for our dear friend to be spoilt and keep smiling with no worries. Delightful care home, great information, wonderful service, and kind understanding staff, chef and Management.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The GablesThank you so much for these kind words about the care and support your friend is receiving at The Gables. Moving into a care home can be a worrying time, but we will always try to support people to settle and thrive in our homes.

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Review of
The Gables
from S P (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

My dad has now been in the Gables for almost a month, I have found the care home very helpful in every aspect from the initial care to his arrival at the home was very stress free. He was getting more and more frail living on his own and then a 2 weeks in hospital, and now he has settled into his new

life, room and the routine of the home. He is happy and there is a lot of activities for him to join in with. I am very happy with his care and staff are wonderful.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The GablesThank you for your lovely comments about the care and support your Dad is receiving at The Gables - we're so pleased he has settled well and is happy with us.

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Review of
The Gables
from Lynda L (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

When I finally accepted that my mum needed far more help & support than I was able to give I contacted the Gables to discuss. The manager could not have been more helpful and supportive. The whole process was sorted so efficiently and fast. The moment my mum arrived I knew I had made the right decision.

The manager had suggested I take clothing etc, in the previous day so that Mum was straight in and 'at home' immediately. Not only the manager the whole team are amazing. So caring and pleasant. Nothing is too much trouble.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The GablesThank you for your kind comments about the care and support offered to your mum at The Gables. Its lovely to read how supportive you feel the whole process has been and for the kind comments about our Manager's advice and the support of the team at the home.

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Review of
The Gables
from Maria N (Respite Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

Exceptional care for a two week stay. Friendly staff, in a home away from home environment.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The GablesThank you so much for your lovely kind words about the care received at The Gables. We hope to see you again in the future.

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Review of
Southwell Court
from H B (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

My father came for a weeks respite stay and it was a very positive experience. The staff were very kind and supportive. He felt relaxed and well cared for.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell CourtThanks for your lovely comments about your father's recent stay at our home - we're glad he enjoyed his stay and we hope you'll consider us again if you're looking for care in the future.

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Review of
Southwell Court
from E P (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

My father moved in to Southwell court, Melbourn during february 2025. He has Settled in very Well, mainly due to the amazing staff in this Lovely home.
They all look after the residents So well and welcome family visitors at any time. Dad will be turning 100 in August and it is so lovely that he will

be celebrating with all the lovely people in the home.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell CourtThank you for your lovely comments about the care and support your Dad is receiving at Southwell Court. We can't wait to celebrate his 100th birthday in August at the home!

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Review of
The Gables
from Jan B (Daughter-in-law of Resident) published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

Since my father-in-law moved into The Gables he has settled in well after a week or two getting used to his new home which is completely understandable. Every member of staff from management, carers, maintenance and kitchen staff treat the residents with respect and compassion. The food is very good

and varied and often follows themes like St Patricks Day, Easter etc. Friends and family are always welcomed and the staff are always smiling. The Gables is my father-in-law's new home.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Gablesthank you for your kind comments. We're pleased your father-in-law is settling well at The Gables and feels that it is now 'his new home'.

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Review of
The Gables
from Frank B (Son of Resident) published on 24 April 2025 Submitted via Postal Card • Report

Overall Experience

The Gables Care Home is more like a hotel than a residential home. The building is spotless and the staff are wonderful. Nothing is too much trouble from the management staff through to the maintenance man. My father is 98 years old and I feel absolutely convinced The Gables is the right place for him.

Long may it continue.

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Review of
Southwell Court
from B M (Friend of Resident) published on 22 April 2025 Submitted via Postal Card • Report

Overall Experience

An excellent and well-run home. The staff are friendly, helpful and attentive. Couldn't ask for a better home for my friend's father.

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Review of
Southwell Court
from G J (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report

Overall Experience

My father was admitted to Southwell Court on February 17th 2025.
He has settled in happily. The staff are amazing and take care of his every need.
The activities the staff plan are brilliant.
The atmosphere is comfortable and happy. Visitors are made very welcome.
It is wonderful to see my 99-year-old

Dad so well looked after.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Southwell CourtThank you for your lovely comments about Southwell Court, we're delighted your Dad has settled well and that you feel welcomed and happy with the care we're providing.

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Review of
The Gables
from A O (Daughter-in-law of Resident) published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

Friend recommended The Gables as given outstanding care to their parent for past 2 years. Father-in-law transferred to The Gables from hospital having fallen several times and now unable to keep self safe at home. Professional and caring staff worked diligently to ensure a smooth transition for him.

He has settled very well, comfortable room, friendly staff and a relief to us knowing he has support on hand 24/7 as needed. Heartwarming that he now has the opportunity to interact with more people, at 91, having been widowed 10 years. Thank you all staff, your kindness and care is very much appreciated.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The GablesThank you for your kind words about the care being provided to your father-in-law. We're delighted that you have the reassurance that he is now settled and enjoying his time with us at The Gables.

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Review of
The Gables
from S L (Friend of Resident) published on 26 February 2025 Submitted via Postal Card • Report

Overall Experience

From my experience, I have found The Gables to be a warm and comfortable care home. All of the staff and residents seem to be so happy and contented. It reaches all of the standards marked as excellent to an impeccable level. Thank you.

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Review of
The Gables
from Paulette C (Regular Volunteer) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting The Gables care home for well over a year with PAT (Pets at Therapy) dog, Willow. I can honestly say it has been the most uplifting and happy experience, not just for my dog but for me too. Seeing the joy on the residents faces when they stoke Willow. The staff have always made

us feel so welcome. It's a lovely place.

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Review of
The Gables
from Julie W (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report

Overall Experience

Our dad has been in The Gables since November 2022, we have always been happy with the care and respect he is given. The range of activities they provide is great and the meals are all home-cooked and delicious. The staff are all very conscientious and kind and very welcoming to family too.

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Review of
The Gables
from A G (Daughter-in-law of Resident) published on 22 January 2025 Submitted via Postal Card • Report

Overall Experience

My Mother-in-law has been in The Gables since June 2023. The home is maintained to a very high standard in all areas and is very clean throughout. Meals are excellent with a good choice on the menu each day. The activity/entertainment is also especially good and very well organised.
Overall an excellent

care home.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The GablesThank you for your lovely words about the care and support your mother-in-law is receiving at The Gables, I will pass on your comments to everyone at the home.

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Review of
The Gables
from S G (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report

Overall Experience

My Mum has been at The Gables Care Home for the last 18 months and is receiving excellent care from all the staff. The home is clean and tidy and there is an excellent entertainment team that keeps all residents occupied. The food is also of a very high standard.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The GablesThank you for your really kind words about the care your mum is receiving at The Gables, we're so pleased. We will pass on your compliments to the kitchen and entertainments team.

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Care Homes Owned by Black Swan Care Group in Cambridgeshire

Black Swan Care Group Locations in Cambridgeshire (3)

Black Swan Care Group Reviews in Cambridgeshire (185)

Southwell Court

Potton View

Potton View

The Gables

The Gables

The Gables

The Gables

The Gables

Southwell Court

Southwell Court

The Gables

The Gables

Southwell Court

Southwell Court

The Gables

The Gables

The Gables

The Gables

The Gables

The Gables

Awards / Recognitions (12)

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