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Potton View

Mill Hill, Potton Road, Gamlingay, Sandy, Cambridgeshire SG19 3LW
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The management and staff are excellent and all the carers are kind and thoughtfulGillian S(Daughter of Resident/Service User)
Potton View, Sandy
Potton View, Sandy
Potton View, Sandy

Potton View, in Gamlingay, is a residential home for up to 31 older people. All rooms are easily accessible, being on the ground floor with large en-suite facilities.

The home is nestled between the villages of Gamlingay in Cambridgeshire and Potton in Hertfordshire. There are plenty of local amenities and good transport links nearby.

The building is a large detached bungalow and has its own car park. There are many communal...  

Care Provided by Potton View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly fees include personal care, all food and drinks, activities and entertainment.

Contact Potton View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Zara Hetherington (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (20)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

Potton View Reviews (58)

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9.4

Potton View has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years. Over all time Potton View has 58 reviews.

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Review from G W (Daughter of Resident) published on 2 April 2026 Submitted via Website
Overall Experience

My mum has lived at Potton View for 6 months now and I am grateful for the care, kindness, and professionalism shown by everyone at the home. Moving into care was a big step for her - she relocated from quite a distance to be closer me and her family after a prolonged and frightening period of ill health which meant she could no longer live on her own. It meant leaving behind her friends and long-established support network and naturally it was a difficult and stressful time for her, but the staff have gone above and beyond to help her settle in and feel at home. From the very beginning, they made a real effort to get to know her as a person - her preferences, and her personality - which has been reassuring and helped her get accustomed to her new surroundings. It's been great to see her form new friendships with both residents and staff. She loves her room, is very comfortable there and the general environment always feels homely.

Reply from Ria Odgers, Regional Manager at Potton View

Thank you for your kind comments we are happy that mum has settled in well . I will ensure that your kind comments are past onto to the staff at Potton View .

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Review from Caroline C (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card
Overall Experience

We feel so lucky we found the perfect home for our lovely mum at Potton View Care Home. The staff at PV have become our extended family - they go above and beyond to make sure Mum is comfortable and happy, and are so approachable and accommodating to us.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Potton View

Thank you for your lovely comments about Potton View - we will pass on your comments to the staff.

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Review from H B (Daughter of Resident) published on 26 November 2025 Submitted via Website
Overall Experience

Our mum moved into Potton View just over two years ago and the wonderful staff there have cared for her like family right from the beginning. Mum's needs have been challenging at times but the carers take it in their stride and do all they can to reassure, distract and understand her individual needs. She has made true friends among the other residents and they make each other laugh and look out for each other. It is wonderful to see the love and support given to our lovely mum and to see her laugh and smile and call Potton View "home".

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Potton View

Thank you for your kind comments about the care and support your mum is continuing to receive at Potton View - we're so pleased she feels Potton is her home.

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Review from Garry J (Son of Resident) published on 22 January 2025 Submitted via Website
Overall Experience
Well what can I say, called to them to help my mum as she was struggling and from the very beginning the care team have gone above and beyond any care we would have expected.
Right from the start the team have been exceptionally kind and caring.
I would like to extend my sincere thanks particularly to the 3 members of staff for making her comfortable in her final days.
I would highly recommend this home.

Thanks all.

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Review from Laura G (Son of Resident) published on 16 October 2024 Submitted via Website
Overall Experience
After reading reviews for this care home, I took the plunge and got in touch for some respite care for my father-in-law whilst we go on holiday. From our first point of contact with the manager and a staff member, my mind was made up, and booked him in. He wasn't keen to go but once he visited he felt reassured. I can honestly say that they are so very kind to the residents who live there but also reassuring to us too, especially when my father-in-law had a fall within 2 days of being there, which was just an unfortunate accident that could have happened at home, but was handled extremely well and organised the district nurse for helping his wound to heal.
When I collected him, he couldn't wait to tell me how well he had been treated, how the girls had helped him shower, and how the food had been wonderful and even mentioned the maintenance guy had come in to let him know when football was on and helped him to sort the right channel to watch it on.

Thank you.

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Review from C B (Daughter of Resident) published on 28 August 2024 Submitted via Website
Overall Experience

Mum moved into Potton View during a lockdown in March 2021 - which had made visiting care homes impossible. Mum liked the look from outside as it looks more like a large bungalow, rather than a care home. Mum has been well cared for during the last 3 and half years at Potton View. There have been many activities for her to join in with, if she wished. She enjoyed the food. We have been invited to various family events too. Initially she had a small room but moved to a much lighter and larger room overlooking the large garden, which she enjoyed looking at. Sadly due to ill health Mum is no longer with us but the staff have been there for Mum, from housekeeping, maintenance, carers, cooks/chefs, night staff, at the times I couldn't be and for this I am grateful.

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Review from Kelly M (Granddaughter of Resident) published on 15 July 2024 Submitted via Website
Overall Experience

As soon as my grandmother went in she was immediately welcome. Her room was spotless, and we were allowed to decorate it as we wished, the staff said, this is her home, she could decorate how she wanted. The staff couldn't be more helpful, any request that my nan needed was never too much trouble. She was spoilt for food choice, choosing to have a poached egg every morning for breakfast because she could. I could honestly go on about how wonderful it is, but it such a wonderful place. And visitors are always welcome, the staff and other residents taking the time out to say hello. Special shoutout to the boss, (the dog) who is always up for a fuss.

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Review from Debra C (Daughter-in-law of Resident) published on 27 June 2024 Submitted via Postal Card
Overall Experience

We found visiting Mum really reassuring, Mum is in the best place for her, where the care is excellent. She seems very happy and comfortable bless her. My mind and my children's minds are at ease now knowing mum/nanna is in a safe place and very happy.

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Review from Megan H (Granddaughter of Resident) published on 24 June 2024 Submitted via Website
Overall Experience
My grandmother has been fully independent up until the last 6 months and we had to make the heartbreaking decision to move her into a home.

The staff, down to the lovely guys in the kitchen and the ladies who clean the rooms, even the handyman have made her feel so welcome! Nothing is too much trouble for them. They listen to every concern we have as a family (which has nothing to do with the home! More to do with us letting go of Nan!). Nan's room is beautiful and bright and she has been allowed to do as she wants in there because as the staff keep saying, it's her home now. The food is stunning! The activities Nan are now in give her a better social life than me! The communication between staff and family is second to none! We genuinely could not have found a better place for Nan to go and live out her best life and the staff are true angels. They do not get enough praise for what they do. Each and every one of them. I couldn't wish for more for my nanna.

Reply from Kieran Attreed-James, Regional Manager at Potton View

Thank you for your kind words, it means so much to our staff and management to hear that you couldn't wish for anything more.

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Review from Ken L (Resident / Service User) published on 9 February 2024 Submitted via Postal Card
Overall Experience

I have been a resident in the Potton View Care Home since 1st August 2023 (6 months). I feel it necessary to go on record about my experience. Not knowing quite what to expect, I have enjoyed myself and felt no loss of independence and have been treated with dignity and kindness at all times. I feel a sense of relief and gratitude. Looking forward to the future in this community.

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Review from Barbara B (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card
Overall Experience

Since Mum went to Potton View in August, I can only say I have been so impressed with the care she has received. She is so much better in herself, putting weight on with the regular and nutritious meals. She says she considers herself to be very lucky - high praise indeed. I was very worried I was letting her down by "putting" her in a home, but I am now 100% certain I made the right choice and can leave after visits with peace of mind.

Reply from Kieran Attreed-James, Regional Manager at Potton View

Thank you for your kind words, which I will share with all of the staff and management. We appreciate you taking the time and love having Mum in our home.

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Review from J M (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card
Overall Experience
The home is a friendly place. All the staff speak to you. It is always clean. When we went to the Xmas party (22/12/23), there was music, magic and a lovely table full of food. The staff were all happy to help anyone who needed it. My mum enjoyed herself, as did we.

The family are so happy that Mum is in the home, as we think that she wouldn't get the care she needs anywhere else.

Reply from Kieran Attreed-James, Regional Manager at Potton View

Thank you for your kind words, which I will share with all of the staff and management. We appreciate you taking the time and love having Mum in our home.

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Review from Audrey W (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card
Overall Experience
Christmas party at Potton View yesterday was a joyous occasion. It had a lovely atmosphere and everyone - staff, residents and visitors seem to enjoy it. Excellent buffet, magic show and musician too. Great to see the different generations interacting together.
Dad is very happy at Potton View. Staff are caring and kind. Food is excellent.
I visit several times a week and always feel welcome and have no concerns.

Thank you.

Reply from Kieran Attreed-James, Regional Manager at Potton View
Many thanks for your kind words, which we will share with the staff and management at Potton. Dad has settled into the home and is now part of the furniture, and is an amazing ambassador for the home.

Thank you

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Review from Frances R (Daughter of Resident) published on 5 January 2024 Submitted via Postal Card
Overall Experience

My mother has been cared for very well and at times when she needs encouragement is given this especially with eating. I am very happy with everything at Potton View and cannot thank staff enough for the change in Mum since moving there. I now can have quality time with Mum and a lot less stress, but have faith that she is safe and happy which is all I ever wanted for her. She loves vocalists and entertainment when they visit and enjoys joining in with group activities. Thank you Potton View!

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Review from Sandra R (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience
The staff and management of this care home are very friendly and approachable. They go out of their way to be very helpful towards the residents and families from day one. From visiting the home and been showed around, my mum's room looked very clean and comfortable. We can not praise all the staff enough for all their hard work, especially the lady who showed us around and made us feel welcome from day one.
The food looks lovely, and my mum really enjoys the choices she is offered.

We are very pleased with everything.

Reply from Kieran Attreed-James, Regional Manager at Potton View
Thank you so much for your kind words about the management and the staff at the home. We pride ourselves at Potton View on the care that we provide, and I will ensure that our staff get to see your lovely words, as this will mean so much to them!

Thank you.

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Review from Gillian S (Daughter of Resident) published on 6 August 2022 Submitted via Website
Overall Experience

My parents moved into Potton View together in November 2021. From the beginning, they were given the kindest and most sensitive care. Sadly, my father passed away (aged 95) earlier this year; since then my mother has been cared for most attentively and is very contentedly settled at the home. The management and staff are excellent and all the carers are kind and thoughtful. My sister and I live some distance away and are hugely reassured to know that Mum is in such good hands. Could not recommend it more highly.

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Review from R A (Son of Resident) published on 9 February 2022 Submitted via Postal Card
Overall Experience

Very homely, staff always good and extremely friendly.

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Review from T O (Son of Resident) published on 9 February 2022 Submitted via Postal Card
Overall Experience

Excellent, caring staff and modern, high-quality facilities. Very friendly and supportive environment. Food is fine but sometimes a bit bland. Could do with a wider range of activities and a news update email would be welcome. Would recommend.

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Review from J O (Daughter-in-law of Resident) published on 9 February 2022 Submitted via Postal Card
Overall Experience

The staff are just wonderful and take very good care of my mother-in-law. The management has improved since the new manager took over. Communication has improved too. Walking into Potton View doesn't feel like walking into an institution. It feels much more homely. One observation, residents are offered a lot of sweet things during the day which isn't very healthy.

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Review from D A (Son of Resident) published on 28 January 2022 Submitted via Postal Card
Overall Experience

Always greeted with a smile and courtesy. Confident my mother is in safe hands, well-fed and cared for to the highest of standards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 10 August 2026

Single En Suite

News (1) & Events (0)

News
  • 22 Oct 2025

    The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...

Upcoming Events

There are no upcoming events for Potton View.

Awards / Recognitions (11)

Accreditations

There are no accreditations posted yet for Potton View.

Meet the Team (1)

Zara Hetherington
Zara HetheringtonJob Title:Registered ManagerJoined: 2021
Get to know our Registered Manager!
Zara Hetherington began her career in care at a young age, working in the care home alongside her father for most of her younger years.
As a young woman, Zara studied a Health & Social Care qualification, working in the home in the evenings and weekends.

Since then she has played most roles the care sector has to offer, gaining invaluable experience in multiple jobs including; care assistant, senior carer, deputy manager, unit manager, and now Registered Manager.

Frequently Asked Questions about Potton View

What types of Care is Potton View registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Potton View have?

There are 31 Single Rooms.

What are the Facilities & Services at Potton View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Potton View to the centre of Sandy?

4.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Potton View to verify any information. View our terms and conditions. Potton View has an Enhanced Service -more info.