Potton View

My mum has lived at Potton View for 6 months now and I am grateful for the care, kindness, and professionalism shown by everyone at the home. Moving into care was a big step for her - she relocated from quite a distance to be closer me and her family after a prolonged and frightening period of ill health which meant she could no longer live on her own. It meant leaving behind her friends and long-established support network and naturally it was a difficult and stressful time for her, but the staff have gone above and beyond to help her settle in and feel at home. From the very beginning, they made a real effort to get to know her as a person - her preferences, and her personality - which has been reassuring and helped her get accustomed to her new surroundings. It's been great to see her form new friendships with both residents and staff. She loves her room, is very comfortable there and the general environment always feels homely.

We feel so lucky we found the perfect home for our lovely mum at Potton View Care Home. The staff at PV have become our extended family - they go above and beyond to make sure Mum is comfortable and happy, and are so approachable and accommodating to us.

Our mum moved into Potton View just over two years ago and the wonderful staff there have cared for her like family right from the beginning. Mum's needs have been challenging at times but the carers take it in their stride and do all they can to reassure, distract and understand her individual needs. She has made true friends among the other residents and they make each other laugh and look out for each other. It is wonderful to see the love and support given to our lovely mum and to see her laugh and smile and call Potton View "home".

Thanks all.

Thank you.

Mum moved into Potton View during a lockdown in March 2021 - which had made visiting care homes impossible. Mum liked the look from outside as it looks more like a large bungalow, rather than a care home. Mum has been well cared for during the last 3 and half years at Potton View. There have been many activities for her to join in with, if she wished. She enjoyed the food. We have been invited to various family events too. Initially she had a small room but moved to a much lighter and larger room overlooking the large garden, which she enjoyed looking at. Sadly due to ill health Mum is no longer with us but the staff have been there for Mum, from housekeeping, maintenance, carers, cooks/chefs, night staff, at the times I couldn't be and for this I am grateful.

As soon as my grandmother went in she was immediately welcome. Her room was spotless, and we were allowed to decorate it as we wished, the staff said, this is her home, she could decorate how she wanted. The staff couldn't be more helpful, any request that my nan needed was never too much trouble. She was spoilt for food choice, choosing to have a poached egg every morning for breakfast because she could. I could honestly go on about how wonderful it is, but it such a wonderful place. And visitors are always welcome, the staff and other residents taking the time out to say hello. Special shoutout to the boss, (the dog) who is always up for a fuss.

We found visiting Mum really reassuring, Mum is in the best place for her, where the care is excellent. She seems very happy and comfortable bless her. My mind and my children's minds are at ease now knowing mum/nanna is in a safe place and very happy.

The staff, down to the lovely guys in the kitchen and the ladies who clean the rooms, even the handyman have made her feel so welcome! Nothing is too much trouble for them. They listen to every concern we have as a family (which has nothing to do with the home! More to do with us letting go of Nan!). Nan's room is beautiful and bright and she has been allowed to do as she wants in there because as the staff keep saying, it's her home now. The food is stunning! The activities Nan are now in give her a better social life than me! The communication between staff and family is second to none! We genuinely could not have found a better place for Nan to go and live out her best life and the staff are true angels. They do not get enough praise for what they do. Each and every one of them. I couldn't wish for more for my nanna.

I have been a resident in the Potton View Care Home since 1st August 2023 (6 months). I feel it necessary to go on record about my experience. Not knowing quite what to expect, I have enjoyed myself and felt no loss of independence and have been treated with dignity and kindness at all times. I feel a sense of relief and gratitude. Looking forward to the future in this community.

Since Mum went to Potton View in August, I can only say I have been so impressed with the care she has received. She is so much better in herself, putting weight on with the regular and nutritious meals. She says she considers herself to be very lucky - high praise indeed. I was very worried I was letting her down by "putting" her in a home, but I am now 100% certain I made the right choice and can leave after visits with peace of mind.

The family are so happy that Mum is in the home, as we think that she wouldn't get the care she needs anywhere else.

Thank you.

My mother has been cared for very well and at times when she needs encouragement is given this especially with eating. I am very happy with everything at Potton View and cannot thank staff enough for the change in Mum since moving there. I now can have quality time with Mum and a lot less stress, but have faith that she is safe and happy which is all I ever wanted for her. She loves vocalists and entertainment when they visit and enjoys joining in with group activities. Thank you Potton View!

We are very pleased with everything.

My parents moved into Potton View together in November 2021. From the beginning, they were given the kindest and most sensitive care. Sadly, my father passed away (aged 95) earlier this year; since then my mother has been cared for most attentively and is very contentedly settled at the home. The management and staff are excellent and all the carers are kind and thoughtful. My sister and I live some distance away and are hugely reassured to know that Mum is in such good hands. Could not recommend it more highly.

Very homely, staff always good and extremely friendly.

Excellent, caring staff and modern, high-quality facilities. Very friendly and supportive environment. Food is fine but sometimes a bit bland. Could do with a wider range of activities and a news update email would be welcome. Would recommend.

The staff are just wonderful and take very good care of my mother-in-law. The management has improved since the new manager took over. Communication has improved too. Walking into Potton View doesn't feel like walking into an institution. It feels much more homely. One observation, residents are offered a lot of sweet things during the day which isn't very healthy.

Always greeted with a smile and courtesy. Confident my mother is in safe hands, well-fed and cared for to the highest of standards.