
The management and staff are excellent and all the carers are kind and thoughtfulGillian S(Daughter of Resident/Service User)



The management and staff are excellent and all the carers are kind and thoughtfulGillian S(Daughter of Resident/Service User)



Potton View, in Gamlingay, is a residential home for up to 31 older people. All rooms are easily accessible, being on the ground floor with large en-suite facilities.
The home is nestled between the villages of Gamlingay in Cambridgeshire and Potton in Hertfordshire. There are plenty of local amenities and good transport links nearby.
The building is a large detached bungalow and has its own car park. There are many communal...
Care Provided by Potton View
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly fees include personal care, all food and drinks, activities and entertainment.
Contact Potton View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Zara Hetherington (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (20)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside home
Potton View Reviews (58)
Potton View has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years.
Over all time Potton View has 58 reviews.
My mum has lived at Potton View for 6 months now and I am grateful for the care, kindness, and professionalism shown by everyone at the home. Moving into care was a big step for her - she relocated from quite a distance to be closer me and her family after a prolonged and frightening period of ill health which meant she could no longer live on her own. It meant leaving behind her friends and long-established support network and naturally it was a difficult and stressful time for her, but the staff have gone above and beyond to help her settle in and feel at home. From the very beginning, they made a real effort to get to know her as a person - her preferences, and her personality - which has been reassuring and helped her get accustomed to her new surroundings. It's been great to see her form new friendships with both residents and staff. She loves her room, is very comfortable there and the general environment always feels homely.
Thank you for your kind comments we are happy that mum has settled in well . I will ensure that your kind comments are past onto to the staff at Potton View .
We feel so lucky we found the perfect home for our lovely mum at Potton View Care Home. The staff at PV have become our extended family - they go above and beyond to make sure Mum is comfortable and happy, and are so approachable and accommodating to us.
Thank you for your lovely comments about Potton View - we will pass on your comments to the staff.
Our mum moved into Potton View just over two years ago and the wonderful staff there have cared for her like family right from the beginning. Mum's needs have been challenging at times but the carers take it in their stride and do all they can to reassure, distract and understand her individual needs. She has made true friends among the other residents and they make each other laugh and look out for each other. It is wonderful to see the love and support given to our lovely mum and to see her laugh and smile and call Potton View "home".
Thank you for your kind comments about the care and support your mum is continuing to receive at Potton View - we're so pleased she feels Potton is her home.
Right from the start the team have been exceptionally kind and caring.
I would like to extend my sincere thanks particularly to the 3 members of staff for making her comfortable in her final days.
I would highly recommend this home.
Thanks all.
When I collected him, he couldn't wait to tell me how well he had been treated, how the girls had helped him shower, and how the food had been wonderful and even mentioned the maintenance guy had come in to let him know when football was on and helped him to sort the right channel to watch it on.
Thank you.
Mum moved into Potton View during a lockdown in March 2021 - which had made visiting care homes impossible. Mum liked the look from outside as it looks more like a large bungalow, rather than a care home. Mum has been well cared for during the last 3 and half years at Potton View. There have been many activities for her to join in with, if she wished. She enjoyed the food. We have been invited to various family events too. Initially she had a small room but moved to a much lighter and larger room overlooking the large garden, which she enjoyed looking at. Sadly due to ill health Mum is no longer with us but the staff have been there for Mum, from housekeeping, maintenance, carers, cooks/chefs, night staff, at the times I couldn't be and for this I am grateful.
As soon as my grandmother went in she was immediately welcome. Her room was spotless, and we were allowed to decorate it as we wished, the staff said, this is her home, she could decorate how she wanted. The staff couldn't be more helpful, any request that my nan needed was never too much trouble. She was spoilt for food choice, choosing to have a poached egg every morning for breakfast because she could. I could honestly go on about how wonderful it is, but it such a wonderful place. And visitors are always welcome, the staff and other residents taking the time out to say hello. Special shoutout to the boss, (the dog) who is always up for a fuss.
We found visiting Mum really reassuring, Mum is in the best place for her, where the care is excellent. She seems very happy and comfortable bless her. My mind and my children's minds are at ease now knowing mum/nanna is in a safe place and very happy.
The staff, down to the lovely guys in the kitchen and the ladies who clean the rooms, even the handyman have made her feel so welcome! Nothing is too much trouble for them. They listen to every concern we have as a family (which has nothing to do with the home! More to do with us letting go of Nan!). Nan's room is beautiful and bright and she has been allowed to do as she wants in there because as the staff keep saying, it's her home now. The food is stunning! The activities Nan are now in give her a better social life than me! The communication between staff and family is second to none! We genuinely could not have found a better place for Nan to go and live out her best life and the staff are true angels. They do not get enough praise for what they do. Each and every one of them. I couldn't wish for more for my nanna.
Thank you for your kind words, it means so much to our staff and management to hear that you couldn't wish for anything more.
I have been a resident in the Potton View Care Home since 1st August 2023 (6 months). I feel it necessary to go on record about my experience. Not knowing quite what to expect, I have enjoyed myself and felt no loss of independence and have been treated with dignity and kindness at all times. I feel a sense of relief and gratitude. Looking forward to the future in this community.
Since Mum went to Potton View in August, I can only say I have been so impressed with the care she has received. She is so much better in herself, putting weight on with the regular and nutritious meals. She says she considers herself to be very lucky - high praise indeed. I was very worried I was letting her down by "putting" her in a home, but I am now 100% certain I made the right choice and can leave after visits with peace of mind.
Thank you for your kind words, which I will share with all of the staff and management. We appreciate you taking the time and love having Mum in our home.
The family are so happy that Mum is in the home, as we think that she wouldn't get the care she needs anywhere else.
Thank you for your kind words, which I will share with all of the staff and management. We appreciate you taking the time and love having Mum in our home.
Dad is very happy at Potton View. Staff are caring and kind. Food is excellent.
I visit several times a week and always feel welcome and have no concerns.
Thank you.
Thank you
My mother has been cared for very well and at times when she needs encouragement is given this especially with eating. I am very happy with everything at Potton View and cannot thank staff enough for the change in Mum since moving there. I now can have quality time with Mum and a lot less stress, but have faith that she is safe and happy which is all I ever wanted for her. She loves vocalists and entertainment when they visit and enjoys joining in with group activities. Thank you Potton View!
The food looks lovely, and my mum really enjoys the choices she is offered.
We are very pleased with everything.
Thank you.
My parents moved into Potton View together in November 2021. From the beginning, they were given the kindest and most sensitive care. Sadly, my father passed away (aged 95) earlier this year; since then my mother has been cared for most attentively and is very contentedly settled at the home. The management and staff are excellent and all the carers are kind and thoughtful. My sister and I live some distance away and are hugely reassured to know that Mum is in such good hands. Could not recommend it more highly.
Very homely, staff always good and extremely friendly.
Excellent, caring staff and modern, high-quality facilities. Very friendly and supportive environment. Food is fine but sometimes a bit bland. Could do with a wider range of activities and a news update email would be welcome. Would recommend.
The staff are just wonderful and take very good care of my mother-in-law. The management has improved since the new manager took over. Communication has improved too. Walking into Potton View doesn't feel like walking into an institution. It feels much more homely. One observation, residents are offered a lot of sweet things during the day which isn't very healthy.
Always greeted with a smile and courtesy. Confident my mother is in safe hands, well-fed and cared for to the highest of standards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
5 Bed Vacancies
Posted: 10 August 2026Single En Suite
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for Potton View.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for Potton View.
Meet the Team (1)

Zara Hetherington began her career in care at a young age, working in the care home alongside her father for most of her younger years.
As a young woman, Zara studied a Health & Social Care qualification, working in the home in the evenings and weekends.
Since then she has played most roles the care sector has to offer, gaining invaluable experience in multiple jobs including; care assistant, senior carer, deputy manager, unit manager, and now Registered Manager.
Frequently Asked Questions about Potton View
What types of Care is Potton View registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Potton View have?
There are 31 Single Rooms.
What are the Facilities & Services at Potton View?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Potton View to the centre of Sandy?
4.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Potton View to verify any information. View our terms and conditions. Potton View has an Enhanced Service -more info.