
The management and staff are excellent and all the carers are kind and thoughtfulGillian S(Daughter of Resident/Service User)



The management and staff are excellent and all the carers are kind and thoughtfulGillian S(Daughter of Resident/Service User)



Potton View, in Gamlingay, is a residential home for up to 31 older people. All rooms are easily accessible, being on the ground floor with large en-suite facilities.
The home is nestled between the villages of Gamlingay in Cambridgeshire and Potton in Hertfordshire. There are plenty of local amenities and good transport links nearby.
The building is a large detached bungalow and has its own car park. There are many communal...
Care Provided by Potton View
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly fees include personal care, all food and drinks, activities and entertainment.
Contact Potton View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Zara Hetherington (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (20)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside home
Potton View Reviews (58)
Potton View has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years.
Over all time Potton View has 58 reviews.
The overall standard of the care home and staff were3 excellent and would certainly recommend.
She enjoys the food and her room is so nice with lovely furniture and a door out to the lovely courtyard.
She has a lovely shower room and it is all kept very clean and so is the care home. She couldn’t be happier and so glad we picked Potton View.
I was so impressed by how clean and spacious the home is and how amazing the food is, with variety and choice.
I have already highly recommended Potton View and will continue to do so.
My mother stayed at Potton View for a two-week respite break. I was very happy with her stay as she was treated with kindness, respect and dignity and found it a stimulating environment which has continued to have a positive effect after her return home. She enjoyed the various activities, particularly those involving music and thoroughly enjoyed the home-cooked food. The staff and management are excellent - kind, caring, helpful and professional.
I visit my sister every week. I have visited lots of care homes, this is the tops, caring and the girls are nice.
I found all the care staff lovely and my nan has really settled in well now.
Look after mother in law. First class food, very good and kept very clean.
The home was first class. They all cared for my mother in a very professional and caring way. The home was always lovely and warm and clean. The staff were very cheerful. Nothing was ever too much trouble. Endless cups of tea for us as a family always provided.
Thank you so much for your kind words - it is truly wonderful to hear that you have had a fantastic experience at Potton View.
Always pleasant
Good food
Lovely comfortable surroundings
Quiet location
Care for relatives and families
Potton View welcomed my father-in-law in January 2019 and since arriving I can see the positive changes in him. Staff are professional, friendly and very knowledgeable with very strong care ethics. Visiting my father-in-law is a pleasure at Potton View. Rooms are modern, clean and have a home from home feel. Potton View really is more than a Care Home - it is a home that cares. I thoroughly recommend this home.
His room is modern, light and spacious with the added luxury of a door which accesses a courtyard giving him independence whilst in a safe environment. Nothing is too much trouble the staff, the food is delicious and varied. When Dad was taken ill with a high temperature the staff acted quickly and professionally ensuring correct action was taken thus putting the minds of the family, unable to be there, at rest.
Overall, I am extremely pleased with Potton View, I would highly recommend it and am so pleased to be a part of this truly wonderful family.
Mum went in for 2 weeks respite as she had not been well and had lost her confidence.
She enjoyed herself and was very well cared for. Food was very good and the staff excellent.
Mum was concerned about losing her independence but realises eventually she will need full-time care and will be happy at Potten View when the time comes.
She is more mobile and looks better than she has done for ages. Thank you so much.
Staff and management very good, went out of their way to be helpful. Also thought about individual needs.
Care and friendly very good.
The nurses and the manager are all on hand to help whenever anything needs to be done, day and night.
I have felt very confident having my grandma under their care and I know that she is happy.
Potton View is a very friendly and pleasant home. My mother-in-law is very happy residing there. The staff are helpful, friendly and cannot do enough for my mother-in-law. I, as her son-in-law, have seen the amazing change in her since she moved in. All the staff are friendly, helpful and the home itself is lovely. I would recommend Potton View to anyone, who's parents needed 24/7 care. My wife no longer has to worry about her mother's wellbeing as we all know my mother-in-law is being well cared for.
Potton View is a care home I would recommend to anyone. The staff and management are not only very professional but very caring. They are approachable and treat everyone with respect, dignity and care. The meals are all "home cooked" with the best produce available. We as a family can not thank you all enough for the care and understanding you give.
From the moment you walk into Potton View it's like "home from home" it has a really warm feel about it. The staff and management are very caring, nothing is too much trouble. They are very supportive, dedicated and professional they treat the residents with respect and really do care for them. Potton View is spotless and to a very high standard. If you are looking for a care home for your loved one, go and visit Potton View, you will not be disappointed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
5 Bed Vacancies
Posted: 10 August 2026Single En Suite
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for Potton View.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for Potton View.
Meet the Team (1)

Zara Hetherington began her career in care at a young age, working in the care home alongside her father for most of her younger years.
As a young woman, Zara studied a Health & Social Care qualification, working in the home in the evenings and weekends.
Since then she has played most roles the care sector has to offer, gaining invaluable experience in multiple jobs including; care assistant, senior carer, deputy manager, unit manager, and now Registered Manager.
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