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Potton View

Mill Hill, Potton Road, Gamlingay, Sandy, Cambridgeshire SG19 3LW
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The management and staff are excellent and all the carers are kind and thoughtfulGillian S(Daughter of Resident/Service User)
Potton View, Sandy
Potton View, Sandy
Potton View, Sandy

Potton View, in Gamlingay, is a residential home for up to 31 older people. All rooms are easily accessible, being on the ground floor with large en-suite facilities.

The home is nestled between the villages of Gamlingay in Cambridgeshire and Potton in Hertfordshire. There are plenty of local amenities and good transport links nearby.

The building is a large detached bungalow and has its own car park. There are many communal...  

Care Provided by Potton View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly fees include personal care, all food and drinks, activities and entertainment.

Contact Potton View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Zara Hetherington (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (20)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

Potton View Reviews (58)

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9.4

Potton View has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years. Over all time Potton View has 58 reviews.

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Showing 58 reviews matching selected criteria
Review from J A (Son of Resident) published on 19 January 2022 Submitted via Website
Overall Experience

Our mum recently became a resident and despite the challenging times, she has settled in well and all the staff have provided mum with kindness, support and care. Her room is clean, and she is encouraged to make use of all the residential facilities which include an onsite hairdresser and nail salon. Activities are plentiful and even though mum is unable to tell us about them, due to her dementia, we have photos that show her smiling and taking part in everything. We would fully recommend Potton View.

Covid measures are strictly followed, which we are most grateful for, in protecting us and our family members. We are very much looking forward to restrictions being lifted so more family members can visit mum in her new home.

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Review from N W (Friend of Resident) published on 7 January 2022 Submitted via Website
Overall Experience
What a lovely home! Caring staff, beautiful surroundings and lovely atmosphere. Covid has meant I haven't been able to visit as often but it's good to know that they are all being kept as safe as possible.

Couldn't wish for more for my friend that is there.

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Review from Marion C (Resident / Service User) published on 19 November 2021 Submitted via Postal Card
Overall Experience

I am perfectly happy and well cared for.

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Review from Alexander R (Husband of Resident) published on 17 November 2021 Submitted via Postal Card
Overall Experience

Care is inadequate and poor. Room is not cleaned for days. Frame and table can't be reached for water and alarm. Toilet is unclean and bin not emptied. Bedding is soiled. Tea is always cold and they don't wake the patient up to drink it hot.

Reply from Andy Twite, Regional Manager at Potton View

We are sorry you felt the need to publish such a negative review of the home. Black Swan Care Group has a robust and established complaints procedure for dealing with issues such as those you have mentioned. This is posted in numerous locations throughout each of our care homes. We also have an...  

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Review from Alison T (Daughter of Resident) published on 10 November 2021 Submitted via Postal Card
Overall Experience

Dad has been really happy in the year since he moved here. It's been the best decision we could have made. He has rediscovered his love of gardening which has been fully supported and his tubs, troughs and hanging baskets have been so beautiful. The staff are lovely and care for him really well, and for us too.

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Review from John B (Resident / Service User) published on 27 July 2021 Submitted via Postal Card
Overall Experience
I arrived at Potton View at the end of September 2020 having selected the home from the internet. Due to Covid, we had not been able to visit the home, although my daughter did pay a visit to see the outside and talk to the manager, and I supplemented this with a video tour by the manager.
From the moment I arrived, I was made very welcome and every assistance was given to me to settle in. At that time, I had to isolate for 14-day, which was trying but made easier by the staff stopping for a word when they passed the door. Then, after 14-days, I was able to meet other residents. I found them to be a mixed, friendly group. We had some very interesting conversations on a number of subjects.

I really feel that I have fallen on my feet here and would have no hesitation in recommending Potton View to others. The care is good, the staff and residents are friendly and cheerful, and the food is good. I have put on a stone since I have been here, which is e subject of much banter between the cooks and myself.

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Review from Sandra M (Daughter of Resident) published on 6 March 2021 Submitted via Website
Overall Experience
My mum has been in the care home now for just over a year, and due to the friendly, genuinely caring staff, she settled quickly and has positively thrived under their care. All staff treat Mum with care and respect, whilst enabling her to keep her dignity. My mum always comments that the staff are kind and helpful.
The level of cleanliness is excellent, and the place always smells fresh and clean. The atmosphere of the home is one of cosiness and home from home. The staff are very welcoming to family visitors, and nothing seems to be too much trouble. There is always chatter and laughter coming from some area whilst I am there.
The food is of a high standard and plentiful. My mum always comments positively about what she has eaten and the choices they are given. She has gained much-needed weight, which is absolutely fantastic.

I would like to say how grateful I am to all the staff during this pandemic. Always positive, cheerful with the utmost professionalism in keeping residents safe.

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Review from Jane N (Wife of Resident) published on 26 February 2021 Submitted via Postal Card
Overall Experience

The staff are very helpful and caring. Nothing seems too much trouble. Very impressed with the quality of care. Food is outstanding and apparently plenty to have. All in all, happy with the care.

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Review from Sara M (Granddaughter of Resident) published on 27 March 2020 Submitted via Postal Card
Overall Experience
The care and compassion shown not only to my grandmother but to us as a family was fantastic. Every member of staff went out of their way to get to know us and make my nan feel at home.

My nan was cared for with respect and her dignity was always maintained. I thank all the staff at Potton View, they should be very proud of how they run the home, I know I am.

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Review from Craig G (Son-in-law of Resident) published on 3 January 2020 Submitted via Website
Overall Experience
Potton View care home has provided a safe and calm residence for both my mother and father in law. We have been made to feel welcome by the friendly and considerate staff. The rooms are warm, spacious and well maintained with gardens views to enjoy.

We even enjoyed the Christmas party and buffet. Would recommend!

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Review from Sue O (Daughter of Resident) published on 23 December 2019 Submitted via Website
Overall Experience

My mother originally went into the care home for respite having been discharged from hospital. The manager assessed her whilst in hospital and explained how the home was run. I have been immensely impressed. The staff are very friendly, approachable they go out of their way to help residents and families. They have an amazing rapport with the residents and you can clearly see how happy this makes end of life care - happy and comfortable. They have been remarkably patient with my mother, who can be difficult at times. The home is very clean, comfortable and furnished in such a way that it is more like their own home. My mother has a bright spacious room with a lovely view onto the front garden and a bird table has been positioned so that she can watch birds feed. She has an en-suite wet room which is extremely spacious. I don’t think we would find a better home or better care, my thanks go to management and all staff for giving me ‘peace of mind’.

Reply from Andy Twite, Regional Manager at Potton View

Thank you so much for your lovely review of Potton View. It is wonderful to hear that the home is meeting and exceeding your expectations and the staff will be thrilled with such positive feedback.

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Review from Daniel B (Grandson of Resident) published on 11 December 2019 Submitted via Website
Overall Experience
The home and its staff are very helpful and caring. My grandad is happy and has settled into his new home with the help of the staff and other residents which is comforting for all the family.

The home is very clean and smells lovely and fresh and everyone seems happy there.

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Review from Iain D (Relative of Resident) published on 11 December 2019 Submitted via Website
Overall Experience

My wife's nan has been here a while now, and all staff and management have gone out of their way to help her with settling in and making her feel like home from home. I can’t thank them all enough for the work they do.

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Review from A B (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card
Overall Experience

Staff and management of this home are very friendly and approachable, they go out of their way to be very helpful towards the residents and families. Visiting the home where my mother is residing is very enjoyable. My mother's room is very clean and comfortable. I cannot praise all the staff enough for all their hard work. The food is lovely, my mother really enjoys the choices she is offered. The gardens are lovely and my mother as a room with a lovely view into the garden. Very pleased with everything.

Reply from Andy Twite, Regional Manager at Potton View

Thank you for your wonderful review of Potton View. We aim to ensure that we are providing the best service possible.

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Review from Gill H (Daughter of Resident) published on 25 November 2019 Submitted via Website
Overall Experience
Our mum has been in the care of Potton View since August 2019 and we are all extremely happy she is there and being so well looked after. Mum herself always tells people the staff are so kind and really can't do enough for her.

It was not easy to acknowledge we had reached the time when we had to take the care route, but it was definitely the right decision. We all have nothing but praise for the manager and all the staff, who are very caring and supportive of her individual disabilities and needs. Her accommodation and the home facilities are excellent, not to mention the lovely homemade food, which has helped mum to regain the weight she lost prior to her arrival at Potton View.

We wanted our mum to be cared for, to feel secure and to be happy and we are delighted to say she has all of those things in abundance.

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Review from D S (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card
Overall Experience

I have recently had the task of finding a care home for my 96-year-old mum. I eventually chose Potton View as when we approached them, they couldn't have been more helpful and caring, as if mum really mattered. Mum has been there a few weeks now and I can't praise them enough. The staff are so caring to the residents and make us welcome as well. The rooms are lovely and the food is first class as well. I can't thank them enough for caring so lovely for her.

Reply from Andy Twite, Regional Manager at Potton View

Thank you so much for your kind words - it's fantastic to hear the home is doing such a wonderful job.

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Review from Linda B (Daughter of Resident) published on 17 October 2019 Submitted via Website
Overall Experience
Potton View is a lovely care home. My father is very happy here and is enjoying being looked after by the friendly and caring staff.

He has a lovely spacious room which is nicely furnished, including an en-suite shower room, all of which are kept very clean as is the whole home. He couldn’t be happier. I am so glad we picked Potton View.

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Review from P S (Respite Resident) published on 16 October 2019 Submitted via Postal Card
Overall Experience
When I arrived, the atmosphere was warm and welcoming. My room was lovely and the bathroom was bigger than my kitchen at home.
The staff are very pleasant and friendly.

The food was tailored to my particular needs with a daily visit from the chef and my family were also welcomed to come in whenever they wished and the residents also welcomed me at mealtimes.

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Review from Jeannette W (Daughter of Resident) published on 14 August 2019 Submitted via Website
Overall Experience

My father was recently in Potton View for respite care and I have to say that from the moment I walked through the door to have a look around prior to my father's arrival, I was really impressed, with the appearance of the home, it was spotlessly clean, but also very warm and welcoming. Every staff member I came into contact with was friendly and made me feel at ease, even offering me a cup of tea or coffee while I waited to speak to the home's manager. The manager was so helpful and friendly, and was very professional, offering us continued support before, during and even after my father was resident there. I would recommend anyone who needs care for a loved one to have a look around and meet with the lovely staff and manager at Potton View Care Home.

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Review from Linda K (Daughter of Resident) published on 30 July 2019 Submitted via Website
Overall Experience
Mum spent five weeks in Potton View following a hospital stay. The manager visited her in hospital before the transfer to Potton View. He was very professional, also very kind. He took time to explain and listen.
At Potton View, Mum received excellent care. Throughout her stay she was treated with care, encouragement, respect and dignity by all staff.
Staff were quick to respond to any medical needs, contacting GPs or nurses as appropriate. I always felt Mum was safe and received genuine care which was most comforting for me and my family.
The homemade food is first class and varied. Visitors are welcome to have a meal with their relative.
Family and friends are welcomed and as next of kin, I always had access to staff if I had any questions.
I would highly recommend this modern, clean and family-friendly home to anyone who is looking for a care home.

Mum is now back home and continuing to improve and speaks of how grateful she is of the wonderful care she received whilst at Potton View.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 10 August 2026

Single En Suite

News (1) & Events (0)

News
  • 22 Oct 2025

    The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...

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Awards / Recognitions (11)

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Meet the Team (1)

Zara Hetherington
Zara HetheringtonJob Title:Registered ManagerJoined: 2021
Get to know our Registered Manager!
Zara Hetherington began her career in care at a young age, working in the care home alongside her father for most of her younger years.
As a young woman, Zara studied a Health & Social Care qualification, working in the home in the evenings and weekends.

Since then she has played most roles the care sector has to offer, gaining invaluable experience in multiple jobs including; care assistant, senior carer, deputy manager, unit manager, and now Registered Manager.

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