
The management and staff are excellent and all the carers are kind and thoughtfulGillian S(Daughter of Resident/Service User)



The management and staff are excellent and all the carers are kind and thoughtfulGillian S(Daughter of Resident/Service User)



Potton View, in Gamlingay, is a residential home for up to 31 older people. All rooms are easily accessible, being on the ground floor with large en-suite facilities.
The home is nestled between the villages of Gamlingay in Cambridgeshire and Potton in Hertfordshire. There are plenty of local amenities and good transport links nearby.
The building is a large detached bungalow and has its own car park. There are many communal...
Care Provided by Potton View
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly fees include personal care, all food and drinks, activities and entertainment.
Contact Potton View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Zara Hetherington (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (20)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside home
Potton View Reviews (58)
Potton View has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years.
Over all time Potton View has 58 reviews.
Our mum recently became a resident and despite the challenging times, she has settled in well and all the staff have provided mum with kindness, support and care. Her room is clean, and she is encouraged to make use of all the residential facilities which include an onsite hairdresser and nail salon. Activities are plentiful and even though mum is unable to tell us about them, due to her dementia, we have photos that show her smiling and taking part in everything. We would fully recommend Potton View.
Covid measures are strictly followed, which we are most grateful for, in protecting us and our family members. We are very much looking forward to restrictions being lifted so more family members can visit mum in her new home.
Couldn't wish for more for my friend that is there.
I am perfectly happy and well cared for.
Care is inadequate and poor. Room is not cleaned for days. Frame and table can't be reached for water and alarm. Toilet is unclean and bin not emptied. Bedding is soiled. Tea is always cold and they don't wake the patient up to drink it hot.
We are sorry you felt the need to publish such a negative review of the home. Black Swan Care Group has a robust and established complaints procedure for dealing with issues such as those you have mentioned. This is posted in numerous locations throughout each of our care homes. We also have an...
Dad has been really happy in the year since he moved here. It's been the best decision we could have made. He has rediscovered his love of gardening which has been fully supported and his tubs, troughs and hanging baskets have been so beautiful. The staff are lovely and care for him really well, and for us too.
From the moment I arrived, I was made very welcome and every assistance was given to me to settle in. At that time, I had to isolate for 14-day, which was trying but made easier by the staff stopping for a word when they passed the door. Then, after 14-days, I was able to meet other residents. I found them to be a mixed, friendly group. We had some very interesting conversations on a number of subjects.
I really feel that I have fallen on my feet here and would have no hesitation in recommending Potton View to others. The care is good, the staff and residents are friendly and cheerful, and the food is good. I have put on a stone since I have been here, which is e subject of much banter between the cooks and myself.
The level of cleanliness is excellent, and the place always smells fresh and clean. The atmosphere of the home is one of cosiness and home from home. The staff are very welcoming to family visitors, and nothing seems to be too much trouble. There is always chatter and laughter coming from some area whilst I am there.
The food is of a high standard and plentiful. My mum always comments positively about what she has eaten and the choices they are given. She has gained much-needed weight, which is absolutely fantastic.
I would like to say how grateful I am to all the staff during this pandemic. Always positive, cheerful with the utmost professionalism in keeping residents safe.
The staff are very helpful and caring. Nothing seems too much trouble. Very impressed with the quality of care. Food is outstanding and apparently plenty to have. All in all, happy with the care.
My nan was cared for with respect and her dignity was always maintained. I thank all the staff at Potton View, they should be very proud of how they run the home, I know I am.
We even enjoyed the Christmas party and buffet. Would recommend!
My mother originally went into the care home for respite having been discharged from hospital. The manager assessed her whilst in hospital and explained how the home was run. I have been immensely impressed. The staff are very friendly, approachable they go out of their way to help residents and families. They have an amazing rapport with the residents and you can clearly see how happy this makes end of life care - happy and comfortable. They have been remarkably patient with my mother, who can be difficult at times. The home is very clean, comfortable and furnished in such a way that it is more like their own home. My mother has a bright spacious room with a lovely view onto the front garden and a bird table has been positioned so that she can watch birds feed. She has an en-suite wet room which is extremely spacious. I don’t think we would find a better home or better care, my thanks go to management and all staff for giving me ‘peace of mind’.
Thank you so much for your lovely review of Potton View. It is wonderful to hear that the home is meeting and exceeding your expectations and the staff will be thrilled with such positive feedback.
The home is very clean and smells lovely and fresh and everyone seems happy there.
My wife's nan has been here a while now, and all staff and management have gone out of their way to help her with settling in and making her feel like home from home. I can’t thank them all enough for the work they do.
Staff and management of this home are very friendly and approachable, they go out of their way to be very helpful towards the residents and families. Visiting the home where my mother is residing is very enjoyable. My mother's room is very clean and comfortable. I cannot praise all the staff enough for all their hard work. The food is lovely, my mother really enjoys the choices she is offered. The gardens are lovely and my mother as a room with a lovely view into the garden. Very pleased with everything.
Thank you for your wonderful review of Potton View. We aim to ensure that we are providing the best service possible.
It was not easy to acknowledge we had reached the time when we had to take the care route, but it was definitely the right decision. We all have nothing but praise for the manager and all the staff, who are very caring and supportive of her individual disabilities and needs. Her accommodation and the home facilities are excellent, not to mention the lovely homemade food, which has helped mum to regain the weight she lost prior to her arrival at Potton View.
We wanted our mum to be cared for, to feel secure and to be happy and we are delighted to say she has all of those things in abundance.
I have recently had the task of finding a care home for my 96-year-old mum. I eventually chose Potton View as when we approached them, they couldn't have been more helpful and caring, as if mum really mattered. Mum has been there a few weeks now and I can't praise them enough. The staff are so caring to the residents and make us welcome as well. The rooms are lovely and the food is first class as well. I can't thank them enough for caring so lovely for her.
Thank you so much for your kind words - it's fantastic to hear the home is doing such a wonderful job.
He has a lovely spacious room which is nicely furnished, including an en-suite shower room, all of which are kept very clean as is the whole home. He couldn’t be happier. I am so glad we picked Potton View.
The staff are very pleasant and friendly.
The food was tailored to my particular needs with a daily visit from the chef and my family were also welcomed to come in whenever they wished and the residents also welcomed me at mealtimes.
My father was recently in Potton View for respite care and I have to say that from the moment I walked through the door to have a look around prior to my father's arrival, I was really impressed, with the appearance of the home, it was spotlessly clean, but also very warm and welcoming. Every staff member I came into contact with was friendly and made me feel at ease, even offering me a cup of tea or coffee while I waited to speak to the home's manager. The manager was so helpful and friendly, and was very professional, offering us continued support before, during and even after my father was resident there. I would recommend anyone who needs care for a loved one to have a look around and meet with the lovely staff and manager at Potton View Care Home.
At Potton View, Mum received excellent care. Throughout her stay she was treated with care, encouragement, respect and dignity by all staff.
Staff were quick to respond to any medical needs, contacting GPs or nurses as appropriate. I always felt Mum was safe and received genuine care which was most comforting for me and my family.
The homemade food is first class and varied. Visitors are welcome to have a meal with their relative.
Family and friends are welcomed and as next of kin, I always had access to staff if I had any questions.
I would highly recommend this modern, clean and family-friendly home to anyone who is looking for a care home.
Mum is now back home and continuing to improve and speaks of how grateful she is of the wonderful care she received whilst at Potton View.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
5 Bed Vacancies
Posted: 10 August 2026Single En Suite
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for Potton View.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for Potton View.
Meet the Team (1)

Zara Hetherington began her career in care at a young age, working in the care home alongside her father for most of her younger years.
As a young woman, Zara studied a Health & Social Care qualification, working in the home in the evenings and weekends.
Since then she has played most roles the care sector has to offer, gaining invaluable experience in multiple jobs including; care assistant, senior carer, deputy manager, unit manager, and now Registered Manager.
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