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Care Homes Owned by Black Swan Care Group in Norfolk

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group in Norfolk

Only the locations & reviews in Norfolk for Black Swan Care Group are showing below.

View the details of all 19 locations (with 1118 reviews) owned by Black Swan Care Group

Black Swan Care Group Locations in Norfolk (10)

 - Browse 10 Care Homes owned by Black Swan Care Group in Norfolk
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Park House
6 Alexandra Road, Great Yarmouth NR30 2HW 
9.9 78 reviews
Park House, Great Yarmouth, Norfolk
"Home is excellent, the staff are very nice and very welcoming, I put my friend and nannie in there, one last month and this month, food…"   Read all 78 reviews
  • from £1,150 / week
  • 26 Rooms
Location Type Care Home

Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice. Both ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
York House
47 Norwich Road, Dereham NR20 3AS 
9.9 111 reviews
York House, Dereham, Norfolk
"It was always a pleasure to visit this excellent caring home. We were welcomed at the door, shown to our relatives seating area. The…"   Read all 111 reviews
  • from £1,100 / week
  • 43 Rooms
Location Type Care Home

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Kings Lynn Residential Home
Kettlewell Lane, King's Lynn PE30 1PW 
9.8 77 reviews
Kings Lynn Residential Home, King's Lynn, Norfolk
"From the leadership onsite to the care givers and ancillary staff at the home, I can not fault the loving care and kindness that my…"   Read all 77 reviews
  • from £1,300 / week
  • 47 Rooms
Location Type Care Home

Kings Lynn care home is perfectly situated in the heart of Kings Lynn, just five minutes walk from both the mainline rail and bus stations. The home is a purpose-built facility with all ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Nightingale Lodge
8 Austin Street, Hunstanton PE36 6AL 
9.7 88 reviews
Nightingale Lodge, Hunstanton, Norfolk
"My 96 year old Mum has a warm, comfortable room with en-suite; there is also a very pretty garden which she enjoys too. Staff are warm,…"   Read all 88 reviews
  • from £1,200 / week
  • 29 Rooms
Location Type Care Home

Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms. The property is well-situated for ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Thomas Tawell House
106 Magpie Road, Norwich NR3 1JH 
9.7 57 reviews
Thomas Tawell House, Norwich, Norfolk
"Living overseas I have been very appreciative of all the fantastic support the staff are providing which is helping me to assist my mother…"   Read all 57 reviews
  • from £1,200 / week
  • 37 Rooms
Location Type Care Home

Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Laurel Lodge
19 Ipswich Road, Norwich NR2 2LN 
9.6 52 reviews
Laurel Lodge, Norwich, Norfolk
"My mother has been at Laurel Lodge for a little over a year. She was slow to settle initially but now seems perfectly content. Laurel Lodge…"   Read all 52 reviews
  • from £1,200 / week
  • 32 Rooms
Location Type Care Home

Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Taverham Grove
Beech Avenue, Taverham, Taverham NR8 6HP 
9.4 7 reviews
Taverham Grove, Taverham, Norfolk
"We are so happy with The Grove, all the staff shows so much care and patience, they know what time of day she becomes really agitated and…"   Read all 7 reviews
  • from £1,500 / week
  • 31 Rooms
Location Type Care Home

Taverham Grove Care Home, located in the village of Taverham, west of Norwich, provides short-term respite care and longer term support for older people, including people living with dementia. ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Chiswick House
3 Christchurch Road, Norwich NR2 2AD 
9.0 48 reviews
Chiswick House, Norwich, Norfolk
"My husband has been a resident of Chiswick House for several months, and as he is becoming increasingly frail and in need of plenty of…"   Read all 48 reviews
  • from £1,350 / week
  • 32 Rooms
Location Type Care Home

Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Beeches
West Harling Road, East Harling, Norwich NR16 2NP 
9.0 60 reviews
The Beeches, Norwich, Norfolk
"My mum was at The Beeches for 6 months before she moved to be closer to family. I visited everyday and was pleased with the love and care…"   Read all 60 reviews
  • from £1,450 / week
  • 46 Rooms
Location Type Care Home

The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres. A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Heathcote
19/23 Unthank Road, Norwich NR2 2PA 
8.7 47 reviews
Heathcote, Norwich, Norfolk
"I visit an old neighbour once a week at Heathcote. Staff are always chirpy and very welcoming. My friend always tells me when I visit how…"   Read all 47 reviews
  • from £1,100 / week
  • 29 Rooms
Location Type Care Home

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Black Swan Care Group Reviews in Norfolk (625)

9.6

Black Swan Care Group has a Group Review Score of 9.6 (9.562) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Review of

Kings Lynn Residential Home

from A G (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are friendly and very helpful, my questions get answered, if they don't know they find out and get back to me.
My Dad has settled in and says he is happy.
They do a great job with the activities, varied and entertaining for all.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential HomeThank you for your kind comments about the care and support your Dad is receiving at our home.
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Review of

York House

from Eileen M (Relative of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was always a pleasure to visit this excellent caring home. We were welcomed at the door, shown to our relatives seating area. The residents all were treated with dignity and kindness.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your kind comments about the care provided at York House.
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Review of

Nightingale Lodge

from Sally M (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 96 year old Mum has a warm, comfortable room with en-suite; there is also a very pretty garden which she enjoys too. Staff are warm, caring and continue to meet Mum's care needs in a way that is responsive, respectful and timely. I have always found a happy atmosphere in the home when I visit.
Since
the beginning of the year there has been an up-tick in the choice of menu from which residents are now asked to choose, and in the diversity and frequency of activities, which include board games, quizzes, music, card games, creative activities which are especially impressive at Christmas, Easter, Halloween etc. Residents who can, are supported to go for walks, and trips to local library and theatre. It's great to see photos of these, shared with consent, on the social media page. I should like to give credit and thanks to the management, to include the Activities Programme, the housekeeping team and kitchen team, and team of day and night carers.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Nightingale LodgeThank you for this lovely, detailed feedback about the care and support your mum is receiving at Nightingale Lodge. We will ensure your comments are shared with all the staff at the home.
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Review of

Park House

from P M (Friend of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is excellent, the staff are very nice and very welcoming, I put my friend and nannie in there, one last month and this month, food good, fluids good for residents, activities good, always something going on, care is excellent each time I visit. My friend and nannie very clean and happy. Management
very kind and friendly, and everyone welcomes you with much kindness.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park HouseThank you for these lovely comments about the care and support provided to your nannie and friend at Park House.
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Review of

Park House

from M W (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care my mother is receiving and so is she. The carers are all very friendly and helpful, and the house has a good and happy environment.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park HouseThank you for your lovely comments about hte care and support your mother is receiving at Park House.
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Review of

Park House

from R M (Grandson of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very well maintained, it's very clean and very presented, the staff are very professional and very welcoming from my experience, the staff are very polite and very kind to the residents, and they interacted with the residents extremely well.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park HouseThank you for your kind observations about Park House, we will pass your comments onto the staff.
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Review of

Park House

from Dawn B (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in very well. The staff and manager have made her feel very welcome. Nothing is too much trouble for them in helping Mum. I would certainly recommend this home.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park HouseThank you for your lovely comments about Park House - we're pleased Mum has settled well.
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Review of

Park House

from Ann G (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was very unhappy in a unsuitable home. This home helped in every way possible to get her moved. She was made to feel welcome and as if she mattered. Everyone happy to make Mum comfortable and we are happy to leave her in their care.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park HouseThank you for your kind comments about Park House - we're plesaed we could support you and your mum to find a home you're all happy with.
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Review of

York House

from Zoe G (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is now under the care of York House in Dereham. It was a tough decision to admit she needed more care than we were able to provide. At the time I felt guilty but now I see she has care of the highest standard. She also has company all the time and is safe and well fed. The home has a lovely
atmosphere and all the carers are amazing.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your kind comments about the care and support your mother is receiving at York House.
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Review of

York House

from Sandra B (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in York House for 18 months. The care she has been excellent. The staff are so kind, compassionate and helpful. The activities are keeping the mind active and she enjoys them. I cannot fault the care home it is excellent. I would recommend to anyone.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for this glowing review of York House, we're so pleased you're happy with the care and support your mum is receiving .
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Review of

Nightingale Lodge

from K B (Daughter-in-law of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law moved to Nightingale Lodge as an emergency measure in November 2025.
The care and understanding Judith was given was amazing. Because of this she has settled in and has come to accept that this is now her home.
The improvements made more recently are really good.
I now also follow
on social media and see all of the fantastic activities and outings.
Judith is a different person thanks to the amazing care given to.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Nightingale LodgeThank you for posting this lovely review of Nightingale Lodge, we're so pleased you're happy with the care provided.
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Review of

Taverham Grove

from Patricia B (Daughter-in-law of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy with The Grove, all the staff shows so much care and patience, they know what time of day she becomes really agitated and are there to support her through it. If there are any concerns we are contacted and kept informed. She is encouraged to leave her room and join in with the different
activities that are provided, it is lovely to see her participating. She really loves it when children and animals come in for a visit, it puts a smile on her face and lifts her spirits.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Taverham GroveThank you for your lovely comments about the care and support your relative is receiving at Taverham Grove.
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Review of

Kings Lynn Residential Home

from K C (Daughter of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the leadership onsite to the care givers and ancillary staff at the home, I can not fault the loving care and kindness that my mother is continuing to receive. Communication and respectful care are key factors in the ongoing care cycle and this home manages that very well. This communication
and kindness extends to me and a welcoming greeting makes all the difference to my visits. Thank you.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential HomeThank you for your lovely comments about the care and support your mother is continuing to receive at Kings Lynn.
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Review of

York House

from Francesca V (Friend of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of my family friends had stayed at York house after falling ill. York house did amazing at getting her back to full health which enabled her to go back home and live her normal life. Marianna and her team are truly amazing and so kind and caring providing person centred care highly recommend this
care home to anyone thinking of residential care. Absolutely amazing
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseWow! What fantastic comments! We're so pleased your friend enjoyed her time at York House - we will ensure your comments are passed onto the team at the home.
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Review of

Laurel Lodge

from D C (Regular Volunteer) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attend laurel lodge and talk to the resident's and keep them company as i am also lonely, i became a friend of a resident that sadly passed on but i visit the home regularly. The Home is always nicely presented and exceptionally clean. The team are very hospitable and friendly.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel LodgeThank you for your kind words about Laurel Lodge and your positive feelings about the team at the home.
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Review of

Laurel Lodge

from C H (Daughter of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Laurel Lodge for a little over a year. She was slow to settle initially but now seems perfectly content. Laurel Lodge is a comfortable home with friendly, cheerful and caring staff (who were particularly supportive to Mum following my father's death in early January).


All the

staff seem happy in their working environment and there is a good team spirit. You feel welcome when you visit. The home generally and Mum's room in particular is always clean and tidy. Her clothes are always well laundered and she enjoys the food.


Mum enjoys most of the activities available and staff work hard to stimulate the residents. Staff also make a point of celebrating special days including Valentine's Day, Mother's Day and St Patrick's Day as well as doing their best to make occasions like Easter and Christmas special for the residents.


It is very reassuring to know that Mum is safe and being well looked after.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel LodgeThank you for this lovely review of the care your mum is receiving at Laurel Lodge. So many lovely compliments, which we will pass on to the staff.
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Review of

Nightingale Lodge

from Julie S (Daughter of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents both needed to move into care. On arrival the staff were welcoming and very friendly helping to settle them into a new and different environment. The food choices are excellent and the high standards of care given has enabled both parents to look and feel so much improved. There are a variety
of activity for social and entertainment. Although it is early days since my parents arrival. I feel very confident and reassured they are receiving safe and compassionate care.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Nightingale LodgeThank you for your kind comments about the welcome and reassurance you feel has been provided at Nightingal Lodge.
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Review of

Taverham Grove

from L H (Wife of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has settled in Taverham Grove Care Home very well he is being looked after very well everyone is very kind and caring.
Reply from Sara Pearce, Registered Manager at Taverham GroveThank you for your kind 4-star review-we truly appreciate your feedback and are very pleased that you are having a positive experience with us.
We are always striving to improve and provide the highest possible standard of care and service. we will always greatly value any suggestions on what we could do to make your experience a 5-star one.
Your feedback is incredibly important to us and helps ensure we continue to meet and exceed expectations for our residents and their families.
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Review of

Taverham Grove

from Diane T (Friend of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited with wife of person and was relieved to see how well he was treated by the staff. His room also looked adequate and comfortable, the rooms were looked after + clean as was the dining room and lounge.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Taverham GroveThank you for your kind comments and we're pleased you enjoyed your visit to Taverham Grove.
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Review of

Kings Lynn Residential Home

from Susan N (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kings Lynn Residential is staffed by the most wonderful individuals; good natured, caring and kind.
The care they show my mother who has dementia, was paralysed by covid, is registered blind and is fairly deaf is outstanding.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential HomeThank you for your kind and considerate comments about the care and support provided to your mother.
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Awards / Recognitions (13)

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