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Care Homes Owned by Black Swan Care Group in Norfolk

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group in Norfolk

Only the locations & reviews in Norfolk for Black Swan Care Group are showing below.

View the details of all 19 locations (with 1051 reviews) owned by Black Swan Care Group

Black Swan Care Group Locations in Norfolk (10)

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10 Care Homes owned by Black Swan Care Group in Norfolk
Heathcote

19/23 Unthank Road, Norwich NR2 2PA 

9.9 51 reviews
"My fmaily and I are very happy with my brothers staying here. He is being well cared for and fed well as he has put on weight.…"   Read all 51 reviews
Location Type Care Home

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.… Read more about Heathcote

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 29 Rooms
  • from £1,100 / week
Park House

6 Alexandra Road, Great Yarmouth NR30 2HW 

9.8 71 reviews
"I would highly recommend Park House Care Home, for their amazing staff. They make visitors feel very welcome any time of day.…"   Read all 71 reviews
Location Type Care Home

Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice. Both long-term and temporary respite stays are available from… Read more about Park House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 26 Rooms
  • from £1,150 / week
York House

47 Norwich Road, Dereham NR20 3AS 

9.8 96 reviews
"We are very happy with the care Dad receives. And the extra mile the staff go to help him. I can not fault the home, everyone is friendly…"   Read all 96 reviews
Location Type Care Home

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room… Read more about York House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 43 Rooms
  • from £1,100 / week
Kings Lynn Residential Home

Kettlewell Lane, King's Lynn PE30 1PW 

9.8 72 reviews
"Wonderful care home. All staff treat mum like their own family. Nothing is too much effort. Courteous and polite. On numerous times i have…"   Read all 72 reviews
Location Type Care Home

Kings Lynn care home is perfectly situated in the heart of Kings Lynn, just five minutes walk from both the mainline rail and bus stations. The home is a purpose-built facility with all accommodation situated on one level for ease of access. It has… Read more about Kings Lynn Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 47 Rooms
  • from £1,300 / week
Laurel Lodge

19 Ipswich Road, Norwich NR2 2LN 

9.6 49 reviews
"Seems that mother-in-law loves living at Laurel Lodge. I like the fact that the importance is placed on the atmosphere, friendliness.…"   Read all 49 reviews
Location Type Care Home

Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over. The home… Read more about Laurel Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 32 Rooms
  • from £1,200 / week
Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH 

9.6 50 reviews
"I can't recommend the carers at Thomas Tawell House enough. They are wonderful looking after my friend as she can be very difficult at…"   Read all 50 reviews
Location Type Care Home

Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss. Recently purchased by Black Swan care group, the home is being… Read more about Thomas Tawell House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Palliative Care
  • Visual / Hearing Impairment
  • 37 Rooms
  • from £1,200 / week
Nightingale Lodge

8 Austin Street, Hunstanton PE36 6AL 

9.6 84 reviews
"First impressions count for a lot and we were very impressed by the staff when we were shown around, it was obvious that all the staff…"   Read all 84 reviews
Location Type Care Home

Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms. The property is well-situated for nearby amenities as well as being a short walk from the… Read more about Nightingale Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 29 Rooms
  • from £1,200 / week
Chiswick House

3 Christchurch Road, Norwich NR2 2AD 

9.6 48 reviews
"My husband has been a resident of Chiswick House for several months, and as he is becoming increasingly frail and in need of plenty of…"   Read all 48 reviews
Location Type Care Home

Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs. Originally a large Victorian building,… Read more about Chiswick House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 32 Rooms
  • from £1,350 / week
The Beeches

West Harling Road, East Harling, Norwich NR16 2NP 

9.3 59 reviews
"I wish I had more stars to award. Our mother was a resident at The Beeches for the final five months of her life and we never had any…"   Read all 59 reviews
Location Type Care Home

The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres. A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional standard.… Read more about The Beeches

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 46 Rooms
  • from £1,450 / week
Taverham Grove

Beech Avenue, Taverham, Taverham NR8 6HP 

Location Type Care Home

Taverham Grove Care Home, located in the lovely village of Taverham, west of Norwich, provides short-term respite care and longer term support for older people, including people living with dementia. Black Swan Care Group recently purchased the care… Read more about Taverham Grove

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 31 Rooms
  • from £1,500 / week

Black Swan Care Group Reviews in Norfolk (580)

9.7

Black Swan Care Group has a Group Review Score of 9.7 (9.737) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Reviewer Connection to Black Swan Care Group
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Review of

Heathcote

from Katherine H (Sister of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My fmaily and I are very happy with my brothers staying here. He is being well cared for and fed well as he has put on weight.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Heathcote
Thank you for your positive comments. We're pleased that you are happy with how well you brother is doing at Heathcote.
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Review of

Kings Lynn Residential Home

from Joanne H (Daughter-in-law of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home. All staff treat mum like their own family. Nothing is too much effort. Courteous and polite. On numerous times i have asked for things and they always do it, no fuss. I feel they are an extended family, always greet me when i arrive by my first name.Highly recommended. Thank you
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
We're so pleased you are happy with the care and support your mum is receiving at King's Lynn and also for the way that you are welcomed and kept informed.
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Review of

Kings Lynn Residential Home

from Richard S (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. Staff and managers are the best. I can sleep easy knowing my mum is totally cared for. Excellent communication about everything that goes on. I Don't think there could be a better care home than kings lynn residential
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
Thank you for the kind comments about the care and support your mum is receiving. We're particularly happy that you feel the communication channels are positive.
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Review of

Laurel Lodge

from Don I (Son-in-law of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seems that mother-in-law loves living at Laurel Lodge. I like the fact that the importance is placed on the atmosphere, friendliness. Family atmopshere rather than shiny stuff, posh carpets etc.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel Lodge
Thanks for your kind words about the atmosphere and friendliness of the team at Laurel Lodge.
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Review of

York House

from J F (Daughter-in-law of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father-In-Law has been in York House for nearly 8 months now, and he really likes it there, and to know he likes being there, and is being looked after very well, gives us peace of mind. Thanks to everyone for all their care.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House
Thank you for your kind comments, we appreciate that you are reassured by him being cared for at York House.
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Review of

York House

from A F (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care Dad receives. And the extra mile the staff go to help him. I can not fault the home, everyone is friendly and are always willing to help. I'm happy to know Dad's safe and happy.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House
Thank you for your kind comments about the care and support your Dad is receiving at York House.
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Review of

Park House

from Patricia H (Sister of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Park House Care Home, for their amazing staff. They make visitors feel very welcome any time of day.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House
Thanks for your lovely comments. We will make sure they are passed on to the team.
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Review of

York House

from Irene T (Sister of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, all staff are great.
The manager is excellent.
Lovely clean home.
Reply from Ria Odgers, Regional Manager at York House
Thank you for your lovely comments I will ensure they are passed onto the staff.
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Review of

Nightingale Lodge

from David H (Nephew of Resident) assisted by family/friend published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions count for a lot and we were very impressed by the staff when we were shown around, it was obvious that all the staff showed great care of the residents no matter what their needs, we are convinced that we have found the perfect place for our uncle with plenty of activities and genuine
care.
Reply from Ria Odgers, Regional Manager at Nightingale Lodge
Thank you for our kind comments I will ensure these are passed onto the staff at Nightingale Lodge .
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Review of

Chiswick House

from C M (Wife of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident of Chiswick House for several months, and as he is becoming increasingly frail and in need of plenty of support for basic tasks the carers have masses that needs their attention. I am very comforted and impressed by the kindness and thoughtfulness that I have witnessed,
and find it is comforting for me to see he is in such capable hands. So THANK YOU to all at Chiswick House.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Chiswick House
Thank you for your lovely, positive comments about the care and support your husband is receiving at Chirwick House.
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Review of

Nightingale Lodge

from E R (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum became a resident at Nightingale Lodge a few months ago, and I have been impressed with the care she receives. I frequently stay for lunch, which really enhances the 'family' feel. It's good to chat with other residents too - mum enjoys this social aspect. Communication with senior management has
been excellent; they always respond promptly to any queries. The manager is very visible, hands-on and actively engages with all residents, and I sense she wouldn't ask her staff to do anything she wasn't prepared to do herself! Thank you all so much for looking after mum.
Reply from Ria Odgers, Regional Manager at Nightingale Lodge
Thank you for your kind comments , I will ensure they are passed onto the staff at Nightingale Lodge .
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Review of

Chiswick House

from Julie M (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum reluctantly had to find a place in care, march 2025, we looked at several homes around Norwich. Chiswick house felt like a real 'home' from the moment we went in. Staff were lovely and we knew mum would like it. The staff have taken every step to settle mum in, she loves the food and her gluten
free diet has been catered for. The activities, run by Kate, and daily fitness class are great and keep mum active. Great staff that work as a team and lead very well by Mariana.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Chiswick House
Thank you for taking the time to share your thoughts about Chiswick House - we're so pleased you are reassured that you have chosen the right home for yur mum and she is settled and happy at the home.
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Review of

Kings Lynn Residential Home

from S M (Granddaughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my gratitude to the team at Kings Lynn Residential. They are friendly, caring & always willing to listen & support. They have shown respect & thoughtfulness to our family member & ourselves. They have ensured he is settled & shown compassion & dedication to him. If we have any
queries/concerns surrounding his care, the team will always endeavour to resolve. When we visit, we always see staff interacting with residents in communal areas, activities taking place & a genuine engagement with the residents. There is a variety of meals on offer & staff are happy to accommodate residents' dietary requests & needs. I would recommend Kings Lynn Residential & would like to thank both the management team & all the staff who work there. They have ensured our family member feels at home, treating him in a dignified manner, & ensuring he is well looked after & settled.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
Thank you for your detailed and comprehensive review. We are so pleased that you are happy with the care and support offered to your family member.
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Review of

Park House

from M B (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been living at Park House for just over two months and has been made to feel very welcome. The staff are cheerful and caring. My mother enjoys joining in with the many activities on offer. The garden areas are very pleasant when the weather is good and the conservatory is a nice place
to sit when the weather is not so good.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House
Thank you for your kind comments about the care your mother is receiving at Park House.
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Review of

Chiswick House

from S M (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great care home. Lovely staff, well run. Great food. Lovely activities. If you are considering a care home for a relative, don't hesitate in choosing this one. We looked at several in the area, large soulless ones which looked great but seemed empty. However chiswick house was our choice as it feels
more homely. Rooms are kept clean, issues are resolved, staff are lovely and genuinely care. We visit 3/4 times a week so see the care home operating throughout the week. A great care home. Thanks to all the staff.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Chiswick House
Thank you for your wonderful comments. We're very keen to promote our home as a homely, welcoming place for residents and their loved ones.
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Review of

Kings Lynn Residential Home

from Hazel K (Sister of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very pleased with the care and attention my sister receives from all of the staff. She has just celebrated her 90th birthday, and the love and attention she received on the day were exceptional. The staff laid out a lovely afternoon tea for the family, which we all enjoyed. Thank you.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
Thank you for your kind words about the care and support your sister receives at Kings Lynn. Celebrating birthdays is really important to us and to our residents, we're really pleased you and your…read more
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Review of

Park House

from Kenneth M (Husband of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has now been in Park House for two and a half years and although there was talk of her, about a year in, of moving her to another facility due to her deteriorating dementia. I am glad she did not move as she is settled at Park House now after being moved to a quieter room.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House
Thank you for your kind comments about the care and support your wife is continuing to receive at Park House.
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Review of

Laurel Lodge

from Christopher S (Son of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who has Alzheimers and very limited mobility has been a resident at Laurel Lodge for over a year.
All staff have been consistently very caring and highly professional. Staff retention must be excellent as we see familiar friendly faces every time we visit. We are always made welcome and listened
too.
Mum is clearly very well cared for and her health has stabilised over the time she has been at Laurel Lodge.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel Lodge
Thank you for your kind comments about the care and support your mum is receiving at Laurel Lodge.
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Review of

Laurel Lodge

from Sarah S (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Laurel Lodge is a lovely place to be. Very homely with friendly and caring staff who take the time to get to know mum, understand her needs and tailor her care accordingly. There are always activities on offer...mum's favourite being the guinea pigs.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel Lodge
Thank you for your incredibly kind comments about the care and support provided to your mum at Laurel Lodge. We're glad she likes the guinea pigs - so do we!
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Review of

Kings Lynn Residential Home

from Susan N (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am frequently humbled by the loving care and tenderness towards residents by the staff.
They have a difficult job to do, especially with dementia patients and every single member of staff carries out their duties with infinite patience and kindness.


I am extremely grateful to all the staff.

They are doing a fantastic job.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
Thank you for your kind and personal comments about the care and support provided at Kings Lynn residential care home. We are extremely proud of our staff and will share your comments with them.
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Awards / Recognitions (12)

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