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Care Homes Owned by Black Swan Care Group in Norfolk

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group in Norfolk

Only the locations & reviews in Norfolk for Black Swan Care Group are showing below.

View the details of all 19 locations (with 1106 reviews) owned by Black Swan Care Group

Black Swan Care Group Locations in Norfolk (10)

 - Browse 10 Care Homes owned by Black Swan Care Group in Norfolk
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Park House
6 Alexandra Road, Great Yarmouth NR30 2HW 
9.9 73 reviews
Park House, Great Yarmouth, Norfolk
"My mum came to Park House under difficult circumstances (my dad was ill and no longer able to care for her). Maria and the whole team made…"   Read all 73 reviews
  • from £1,150 / week
  • 26 Rooms
Location Type Care Home

Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice. Both ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
York House
47 Norwich Road, Dereham NR20 3AS 
9.9 108 reviews
York House, Dereham, Norfolk
"One of my family friends had stayed at York house after falling ill. York house did amazing at getting her back to full health which…"   Read all 108 reviews
  • from £1,100 / week
  • 43 Rooms
Location Type Care Home

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Kings Lynn Residential Home
Kettlewell Lane, King's Lynn PE30 1PW 
9.8 76 reviews
Kings Lynn Residential Home, King's Lynn, Norfolk
"From the leadership onsite to the care givers and ancillary staff at the home, I can not fault the loving care and kindness that my…"   Read all 76 reviews
  • from £1,300 / week
  • 47 Rooms
Location Type Care Home

Kings Lynn care home is perfectly situated in the heart of Kings Lynn, just five minutes walk from both the mainline rail and bus stations. The home is a purpose-built facility with all ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Thomas Tawell House
106 Magpie Road, Norwich NR3 1JH 
9.7 57 reviews
Thomas Tawell House, Norwich, Norfolk
"Living overseas I have been very appreciative of all the fantastic support the staff are providing which is helping me to assist my mother…"   Read all 57 reviews
  • from £1,200 / week
  • 37 Rooms
Location Type Care Home

Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Nightingale Lodge
8 Austin Street, Hunstanton PE36 6AL 
9.6 86 reviews
Nightingale Lodge, Hunstanton, Norfolk
"My parents both needed to move into care. On arrival the staff were welcoming and very friendly helping to settle them into a new and…"   Read all 86 reviews
  • from £1,200 / week
  • 29 Rooms
Location Type Care Home

Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms. The property is well-situated for ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Laurel Lodge
19 Ipswich Road, Norwich NR2 2LN 
9.6 52 reviews
Laurel Lodge, Norwich, Norfolk
"My mother has been at Laurel Lodge for a little over a year. She was slow to settle initially but now seems perfectly content. Laurel Lodge…"   Read all 52 reviews
  • from £1,200 / week
  • 32 Rooms
Location Type Care Home

Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Taverham Grove
Beech Avenue, Taverham, Taverham NR8 6HP 
9.3 6 reviews
Taverham Grove, Taverham, Norfolk
"Visited with wife of person and was relieved to see how well he was treated by the staff. His room also looked adequate and comfortable,…"   Read all 6 reviews
  • from £1,500 / week
  • 31 Rooms
Location Type Care Home

Taverham Grove Care Home, located in the village of Taverham, west of Norwich, provides short-term respite care and longer term support for older people, including people living with dementia. ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Beeches
West Harling Road, East Harling, Norwich NR16 2NP 
9.1 60 reviews
The Beeches, Norwich, Norfolk
"My mum was at The Beeches for 6 months before she moved to be closer to family. I visited everyday and was pleased with the love and care…"   Read all 60 reviews
  • from £1,450 / week
  • 46 Rooms
Location Type Care Home

The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres. A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Heathcote
19/23 Unthank Road, Norwich NR2 2PA 
9.0 47 reviews
Heathcote, Norwich, Norfolk
"I visit an old neighbour once a week at Heathcote. Staff are always chirpy and very welcoming. My friend always tells me when I visit how…"   Read all 47 reviews
  • from £1,100 / week
  • 29 Rooms
Location Type Care Home

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Chiswick House
3 Christchurch Road, Norwich NR2 2AD 
9.0 48 reviews
Chiswick House, Norwich, Norfolk
"My husband has been a resident of Chiswick House for several months, and as he is becoming increasingly frail and in need of plenty of…"   Read all 48 reviews
  • from £1,350 / week
  • 32 Rooms
Location Type Care Home

Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Black Swan Care Group Reviews in Norfolk (613)

9.6

Black Swan Care Group has a Group Review Score of 9.6 (9.587) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Review of

Kings Lynn Residential Home

from K C (Daughter of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the leadership onsite to the care givers and ancillary staff at the home, I can not fault the loving care and kindness that my mother is continuing to receive. Communication and respectful care are key factors in the ongoing care cycle and this home manages that very well. This communication
and kindness extends to me and a welcoming greeting makes all the difference to my visits. Thank you.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential HomeThank you for your lovely comments about the care and support your mother is continuing to receive at Kings Lynn.
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Review of

York House

from Francesca V (Friend of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of my family friends had stayed at York house after falling ill. York house did amazing at getting her back to full health which enabled her to go back home and live her normal life. Marianna and her team are truly amazing and so kind and caring providing person centred care highly recommend this
care home to anyone thinking of residential care. Absolutely amazing
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseWow! What fantastic comments! We're so pleased your friend enjoyed her time at York House - we will ensure your comments are passed onto the team at the home.
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Review of

Laurel Lodge

from D C (Regular Volunteer) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attend laurel lodge and talk to the resident's and keep them company as i am also lonely, i became a friend of a resident that sadly passed on but i visit the home regularly. The Home is always nicely presented and exceptionally clean. The team are very hospitable and friendly.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel LodgeThank you for your kind words about Laurel Lodge and your positive feelings about the team at the home.
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Review of

Laurel Lodge

from C H (Daughter of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Laurel Lodge for a little over a year. She was slow to settle initially but now seems perfectly content. Laurel Lodge is a comfortable home with friendly, cheerful and caring staff (who were particularly supportive to Mum following my father's death in early January).


All the

staff seem happy in their working environment and there is a good team spirit. You feel welcome when you visit. The home generally and Mum's room in particular is always clean and tidy. Her clothes are always well laundered and she enjoys the food.


Mum enjoys most of the activities available and staff work hard to stimulate the residents. Staff also make a point of celebrating special days including Valentine's Day, Mother's Day and St Patrick's Day as well as doing their best to make occasions like Easter and Christmas special for the residents.


It is very reassuring to know that Mum is safe and being well looked after.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel LodgeThank you for this lovely review of the care your mum is receiving at Laurel Lodge. So many lovely compliments, which we will pass on to the staff.
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Review of

Nightingale Lodge

from Julie S (Daughter of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents both needed to move into care. On arrival the staff were welcoming and very friendly helping to settle them into a new and different environment. The food choices are excellent and the high standards of care given has enabled both parents to look and feel so much improved. There are a variety
of activity for social and entertainment. Although it is early days since my parents arrival. I feel very confident and reassured they are receiving safe and compassionate care.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Nightingale LodgeThank you for your kind comments about the welcome and reassurance you feel has been provided at Nightingal Lodge.
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Review of

Taverham Grove

from L H (Wife of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has settled in Taverham Grove Care Home very well he is being looked after very well everyone is very kind and caring.
Reply from Sara Pearce, Registered Manager at Taverham GroveThank you for your kind 4-star review-we truly appreciate your feedback and are very pleased that you are having a positive experience with us.
We are always striving to improve and provide the highest possible standard of care and service. we will always greatly value any suggestions on what we could do to make your experience a 5-star one.
Your feedback is incredibly important to us and helps ensure we continue to meet and exceed expectations for our residents and their families.
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Review of

Taverham Grove

from Diane T (Friend of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited with wife of person and was relieved to see how well he was treated by the staff. His room also looked adequate and comfortable, the rooms were looked after + clean as was the dining room and lounge.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Taverham GroveThank you for your kind comments and we're pleased you enjoyed your visit to Taverham Grove.
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Review of

Kings Lynn Residential Home

from Susan N (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kings Lynn Residential is staffed by the most wonderful individuals; good natured, caring and kind.
The care they show my mother who has dementia, was paralysed by covid, is registered blind and is fairly deaf is outstanding.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential HomeThank you for your kind and considerate comments about the care and support provided to your mother.
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Review of

York House

from A R (Friend of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were welcomed and all the staff are very friendly and helpful.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThanks for your kind comments about the welcome you received at York House.
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Review of

Taverham Grove

from Jennifer W (Sister-in-law of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother in law moved into Taverham Grove on the day it opened. He settled in immediately. His room is lovely and bright and comfortable. It is spotlessly clean. The staff are very friendly and caring. I have always felt very welcome whenever I visit. My brother in law looks very relaxed and well.
He has advanced dementia and is provided with wooden 'fiddle' puzzle to keep his mind as calm as possible. I am delighted with his care.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Taverham GroveThank you for your kind comments about Taverham Grove - we were delighted to welcome your brother in law on our opening day.
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Review of

Park House

from Claire W (Daughter of Resident) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Park House under difficult circumstances (my dad was ill and no longer able to care for her). Maria and the whole team made Mum and me feel so welcome, and I knew as soon as we walked in it was a wonderful, caring and kind place. Mum settled in really well and loves having a laugh with
the staff! She always loves having a boogie when there's entertainment on! I would highly recommend Park House to anyone x
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park HouseTHank you for your lovely comments, its do good to hear that your mum has setled well at Park House.
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Review of

Taverham Grove

from Catherine C (Niece of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has settled in so well and we are very happy with the high level of care he receives. He is always pleased to see us. His room is always clean and tidy and all of the staff are very friendly.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Taverham GroveThank you for your thoughtful comments about the care your uncle is receiving at Taverham Grove.
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Review of

Taverham Grove

from Andrew M (Son of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Taverham GroveThank you for your lovely comments about Taverham Grove.
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Review of

Taverham Grove

from Mary B (Relative of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The surroundings are beautiful and very comfortable and the dining room is like a 5 star hotel. The chef is presenting delicious choices of food and is very accommodating to barbaras vegetarian diet and small appetite. Nothing is too much trouble. All the staff are very attentive and friendly and have
gone to a lot of trouble to make Barbara feel welcome and at home.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Taverham GroveThanks for your lovely comments about Taverha Grove and it was a pleasure to meet you and your relative last week.
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Review of

Heathcote

from Doris B (Friend of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit an old neighbour once a week at Heathcote. Staff are always chirpy and very welcoming. My friend always tells me when I visit how kind all the staff are to him, and he enjoys all the lovely home-cooked meals.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at HeathcoteThank you for your kind comments about the care and support your friend is receiving at Heathcote.
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Review of

York House

from Janice G (Friend of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited a few times since before Christmas and found the lady I visit happy and content. The staff are all Very helpful and always asking if we need anything x couldn't fault anything during my visits
Reply from Ria Odgers, Regional Manager at York HouseThank you for your kind comments , I will ensure these are passed onto the staff at York House.
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Review of

The Beeches

from Julia N (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at The Beeches for 6 months before she moved to be closer to family. I visited everyday and was pleased with the love and care she and I both received from the wonderful staff. All the staff are so kind and nice. They were great with mums behaviour due to her Alzheimer's and great with a
listening ear and advice when I needed it. I would 100% recommend The Beeches to anyone.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The BeechesThanks for your kind comments about the care and support your mum received at The Beeches during her stay.
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Review of

Thomas Tawell House

from S H (Son of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living overseas I have been very appreciative of all the fantastic support the staff are providing which is helping me to assist my mother with a health condition that has been causing her considerable discomfort. The staff have been responsive and sensitive in how they have approached this matter
which has provided me considerable reassurance and for which I am very grateful.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell HouseThankyou for your kind comments about the care provided to your mother at Thomas Tawell House.
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Review of

Nightingale Lodge

from S D (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed a Care Home suddenly at the start of January. I cannot praise Sharon and the rest of the team here at Nightingale Lodge enough for making the transition to a Care Home so easy.
My mum looks so well now and is even starting to enjoy life again with the different activities on offer
after losing her husband of many years. The food choices are many, varied and delicious with tasty snacks offered with cups of tea throughout the day.
It means a lot to my brother and I to know that our mum is now safe and happy with caring people there at the touch of a button should she need them.
Thank you.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Nightingale LodgeThanks for your lovely comments about Nightingale Lodge - we're so pleased your mum has settled well at the home.
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Review of

York House

from D M (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff at York House are always very welcoming when we arrive. The home is clean and very pleasant to look at. The staff are friendly and always offer drinks and snacks. The Christmas Party was exceptional in entertainment, atmosphere and food provided. We were sorry that we could not
accept their invitation to go for Christmas lunch.


Dad looked forward to his stay there over New Year's while we visited family further away than he can now travel.


Dad's respite stays there mean that we get to relax and recharge the batteries knowing that he will be cared for at the highest standard. He always likes to know the next dates that he will be back before he leaves!


A lovely home with lovely people.


Thank you x

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for these lovely comments about York House - we'll make sure the team at the home see them.
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Awards / Recognitions (13)

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