Care Homes Owned by Black Swan Care Group in Norfolk

My 90 year old mother in law has settled in very well to Taverham Grove due to the individual care she gets from all who work there. Thank you, she is actively encouraged to join in with exercise classes, arts and craft activities and trips out. If feeling tired she rests and carers check her and pamper her every need so she feels comfortable and cared for. We are very grateful to all staff. Thank you.

I cannot thank all the staff enough for the outstanding care they have given my dad. From the moment he arrived, they have treated him with kindness, dignity, and genuine compassion, making both him and our family feel supported and reassured.

The staff are always friendly, approachable, and willing to go the extra mile to ensure his needs are met. It is clear they truly care about the residents and create a warm, welcoming atmosphere where everyone is treated with respect.

Communication with our family has been excellent, and it gives us great peace of mind knowing he is safe, comfortable, and well looked after. The home is always clean, well maintained, and has a lovely environment.

We are incredibly grateful for everything the team does every day and would not hesitate to recommend this care home to anyone looking for high-quality, compassionate care for a loved one.

They did everything possible they could to make the stay enjoyable also the food cooked fresh every day and the activities and outings as well.

I am so impressed with Taverham Grove. My mum's care is excellent. The residents are all treated with kindness and care. They are seen as individuals with their own needs & personalities. The care of residents is led by the individuals themselves. Plenty of good, fun activities and the residents are encouraged to take part. Relaxed bed-times and getting up in the mornings. Taverham Grove is seen as the residents home. Thank you for the kindness and care shown.

Very happy with all the care I received the home is very friendly with staff and management nothing is to much trouble for nobody when asked for help. Food is excellent, plenty of fluids offered at all times and excellent menu for chooses of food. My care is good always have chose of cloths. Everything is good happy and friendly.

Since I've been here the staff and management have been great, nothing is not trouble for them they are all kind to me and treat me with respect and dignaty.

Mum has recently become a resident at the Beeches after living with us for 30 years. This has been a very hard transition for both mum and myself. I would like to thank all the staff that have made my mum feel so welcome. Your approach to caring is amazing. I would like to give a special mention to Chloe who has answered all my questions and has been so understanding and helpful. To Libby who is so wonderful. Nothing is too much trouble she even went to the shops and got my mum the ice creams she likes. To Lizzy and Tabba who had the time to chat to me the other day when I was finding it all so difficult. You made me feel valued and helped me to understand how mum was feeling and how I needed to deal with it. I couldn't ask for a better care home for mum. Thank you all so much Jacqui x

Well done Taverham Grove and all the staff.

Mum was only at York House for 1 weeks respite care, but was looked after really well. All staff were really friendly and made us feel at ease. We will if necessary in future be pleased to use this service again to take care of her. Many thanks to all.

Friendly and homely atmosphere. Staff attentive and kind. Excellent food and choices. Great place for mother-in-law to stay while we are on holiday knowing she will be cared for to a high standard.

My review is based on my visits and phone calls to Park House. All the staff are very user-friendly, very helpful either during my visits or phone calls. Very impressed with the whole system.

Great! Very friendly and helpful staff.

Wonderful staff making every day special, and extra special days wonderful.

Home is always nice and clean. Staff are very friendly and helpful. If there is a special occasion it is always celebrated.

We had a lovely day to celebrate her birthday the staff were really lovely.

Lovely afternoon as always.

I cannot recommend this home highly enough. They are all Angels !!

Friendly welcome. Nice ambeiance internally. Residents looked happy & relaxed, participating in 'armchair bowls' - It looked a lot of fun! Loved the homely touches - fresh flowers, nice garden, plants. Easy access to garden, from conservatory. Excellent daily activities staff very approachable and friendly.

Dad gets lots of socialisation, outings and activities.

Independent living was becoming a challenge so made the decision which I have no regrets about.