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Care Homes Owned by Black Swan Care Group in Norfolk

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group in Norfolk

Only the locations & reviews in Norfolk for Black Swan Care Group are showing below.

View the details of all 18 locations (with 1023 reviews) owned by Black Swan Care Group

Black Swan Care Group Locations in Norfolk (9)

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9 Care Homes owned by Black Swan Care Group in Norfolk
Heathcote

19/23 Unthank Road, Norwich NR2 2PA 

9.9 50 reviews
"Staff here are wonderful always very helpful. Food is always nice. I am glad I came here - I feel safe and cared for. We go out for coffee…"   Read all 50 reviews
Location Type Care Home

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.… Read more about Heathcote

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 29 Rooms from £1,100 / week
Park House

6 Alexandra Road, Great Yarmouth NR30 2HW 

9.9 70 reviews
"Excellent staff, kind and caring. Always greet with a smile and warm welcome. Care is second to none. Always made welcome.…"   Read all 70 reviews
Location Type Care Home

Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice. Both long-term and temporary respite stays are available from… Read more about Park House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 26 Rooms from £1,150 / week
York House

47 Norwich Road, Dereham NR20 3AS 

9.9 96 reviews
"Today I called in to see my friend & I was very impressed at how soon I was let in by a lovely aldy with a big smile, so always a good…"   Read all 96 reviews
Location Type Care Home

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room… Read more about York House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 43 Rooms from £1,100 / week
Kings Lynn Residential Home

Kettlewell Lane, King's Lynn PE30 1PW 

9.8 68 reviews
"After my Aunt had experienced two previous care homes where they were happy to leave the residents couped up in their rooms all day, with…"   Read all 68 reviews
Location Type Care Home

Kings Lynn care home is perfectly situated in the heart of Kings Lynn, just five minutes walk from both the mainline rail and bus stations. The home is a purpose-built facility with all accommodation situated on one level for ease of access. It has… Read more about Kings Lynn Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 47 Rooms from £1,300 / week
Chiswick House

3 Christchurch Road, Norwich NR2 2AD 

9.6 46 reviews
"Having spent 9 weeks in hospital, my husband needed to convalesce at home. Due to my foot being in plaster for 6 weeks following an…"   Read all 46 reviews
Location Type Care Home

Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs. Originally a large Victorian building,… Read more about Chiswick House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 32 Rooms from £1,350 / week
Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH 

9.6 50 reviews
"I can't recommend the carers at Thomas Tawell House enough. They are wonderful looking after my friend as she can be very difficult at…"   Read all 50 reviews
Location Type Care Home

Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss. Recently purchased by Black Swan care group, the home is being… Read more about Thomas Tawell House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Palliative Care
  • Visual / Hearing Impairment
  • 37 Rooms from £1,200 / week
Nightingale Lodge

8 Austin Street, Hunstanton PE36 6AL 

9.6 82 reviews
"I came to experience the summer afternoon tea party. The dining room was full of beautifully layed out food. We had 2 exalent singers to…"   Read all 82 reviews
Location Type Care Home

Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms. The property is well-situated for nearby amenities as well as being a short walk from the… Read more about Nightingale Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 29 Rooms from £1,200 / week
The Beeches

West Harling Road, East Harling, Norwich NR16 2NP 

9.3 59 reviews
"I wish I had more stars to award. Our mother was a resident at The Beeches for the final five months of her life and we never had any…"   Read all 59 reviews
Location Type Care Home

The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres. A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional standard.… Read more about The Beeches

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 46 Rooms from £1,450 / week
Laurel Lodge

19 Ipswich Road, Norwich NR2 2LN 

8.6 46 reviews
"My mother has dementia but is still very bright & chatty & was not receptive to going into care, but had to after my father's death. It was…"   Read all 46 reviews
Location Type Care Home

Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over. The home… Read more about Laurel Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 32 Rooms from £1,200 / week

Black Swan Care Group Reviews in Norfolk (567)

9.7

Black Swan Care Group has a Group Review Score of 9.7 (9.679) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Review of

Kings Lynn Residential Home

from N M (Nephew of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my Aunt had experienced two previous care homes where they were happy to leave the residents couped up in their rooms all day, with minimal care from often inexperienced agency staff, it was so refreshing to enter her into what I would call a proper care home. From the moment of the initial interview,
to her entering the home, the care and individual attention has been second to none. When you enter the home, everyone from reception and the care staff, the management and even the maintenance man, all have a smile and politeness, welcoming residents and visitors alike and offer their assistance. Really pleased that the residents are encouraged to leave their rooms to socialise and to get much needed exercise and stimulation. After being in Black Swan for less than one month, my Aunt has already had a proper organised social trip out, this never happed at her previous homes and is essential for her wellbeing and health. Fantastic start to real care in a home my Aunt deserves.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home

Thank you for your lovely comments. We are passionate that residents in our homes are supported to live as they would wish to do, and be supported to socialise with other residents and staff in the communal areas of the home. It's also really important that they are supported to enjoy life outside the home in our local community. We will pass on your positive comments to the teams at the home - even our Maintenance Manager!

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Review of

York House

from Jennifer U (Friend of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I called in to see my friend & I was very impressed at how soon I was let in by a lovely aldy with a big smile, so always a good start, she took me to my friends room.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments. We appreciate how important a first impression is whenever visitors come to our home, so we're delighted that your experience was a positive one. We look forward to seeing you again soon.

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Review of

Nightingale Lodge

from Jane W (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to experience the summer afternoon tea party. The dining room was full of beautifully layed out food. We had 2 exalent singers to entertain us. We sat in the garden in the sun having a wonderful time. Thank you.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Nightingale Lodge

Thank you for your kind comments about our summer afternoon tea party. We were lucky with the weather and we're delighted you enjoyed the entertainment and the food on offer on the day. We will pass your compliments on to the team at Nightingale Lodge.

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Review of

York House

from Hazel W (Friend of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found York House to be a very caring and considerate home where my friend has fit in lovely and looks physically and is mentally thriving. All staff are really caring and there are many activities to stimulate him. The BBQ for friends and family recently was fantastic and a really lovely afternoon
was had.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind words about the care and support your friend is enjoying at York House - we will pass on your comments to the team at the home.

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Review of

York House

from Irene T (Sister of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my brother has been at York House he has been treated with dignity and respect and is very happy being there.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about the care and support your brother is receiving at York House. We will ensure that the staff are made aware of your compliments.

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Review of

Nightingale Lodge

from Ruth B (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is settling into life at Nightingale Lodge very well, her start point being upset and disoriented. the manager and her staff ahve shown unfailing care, kindness and sensitivity in looking after Mum, helping her settle in. She now joins in with the activities like animal visits, word games, bingo
and dancing. Mum is less anxious when I visit her now, being in the conservatory interacting with other residents; it is precious time to go and join her in her physical environment and chat in whichever direction the conversation goes. She also has a piano keyboard in her room, pictures and cushions from her home. All staff are welcoming and very hospitable - there is a lovely family feel there. We can visit at anytime in the conservatory, lounge or garden. Mum always looks fresh and nicely dressed, including her red scarf! I am so pleased that we chose Nightingale Lodge. Vascular dementia is a truly horrible condition; however I feel that Mum has the best care and quality of life that she can enjoy and we are all welcome to visit her as her family. Thank you.
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Review of

Park House

from G S (Sister of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, kind and caring.
Always greet with a smile and warm welcome.
Care is second to none.
Always made welcome.
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Review of

York House

from R S (Son of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite ongoing safeguarding issues (now resolved), I am very impressed with the staff, management and care provided at York House. The support, patience and respect shown to my mother during this difficult period has been 1st class. Residents here are well cared for by an excellent team and I would
definitively recommend this care home.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about the care and support provided at York House. Please continue to discuss anything with the team at the home.

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Review of

Park House

from Sarah H (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Park House has been a big part of my life for more than 2 years now - my mother came here April 2023, and my dad joined her that November. The staff are like a second family - my 2 year old has grown-up here, and the staff were a great support to both me and my father when my mum died last year. I honestly
couldn't find a better place for my dad to be.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House

Thank you for your lovely comments about the care and support both your parents have experienced at Park House and we will continue to support you and your Dad.

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Review of

Kings Lynn Residential Home

from Donna S (Friend of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely place for the residents. All staff were really attentive and couldn't do enough for us. A very pleasant experience, clean, friendly and a lovely birthday party with lovely food. The entertainment lady was exceptionally good.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home

Thanks for your amazing comments about our lovely home. We will ensure all the staff are made aware of your kind thoughts.

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Review of

Park House

from Lisa H (Daughter-in-law of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Well looked after.
Lovely staff.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House

Thank you for your kind words of support for the care and support offered at Park House.

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Review of

Park House

from Desmond H (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is excellent. The food is really good, 5 star hotel rating, but even better. All the staff are brilliant, very friendly and I always get offered a cup of tea which is lovely, couldn't have wished for better. Thank you very much x
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House

Thank you for your lovely comments about the care and support offered at Park house - and you're right, the kettle is always on!

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Review of

York House

from R N (Partner of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife said the care home was nice, staff caring but a bit rushed. Entertainment was unpleasantly loud for her.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your comments about the care your wife received at York House. I will pass your comments on about your concerns about rushed care and the noise level of the entertainment and I hope you will consider us again for a stay in the future.

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Review of

Kings Lynn Residential Home

from Georgina O (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy living at King's Lynn Residential Home. She feels safe and likes all the staff. We find the management and staff well trained and very professional.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home

Thanks for this lovely review of the care and support your mum is receiving at Kings Lynn care home. We'll pass these comments on to the staff.

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Review of

Park House

from Anna H (Wife of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I thought this would be the best place for restbite for my husband for 1 week. Even though I thought the staff were very nice I had particularly asked for him to be taken out. My biggest disappointment was that the staff misled me by telling me that my husband was taken out twice. They told me he went
to the seafront and had coffee, my husband said that he was never asked if he wanted to go out. He stayed in the conservatory and did some activities. On one occasion he was found in his room and had a fall.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House

Thank you for your comments about your husband's recent stay at Park House. We are obviously disappointed with some of the comments you have made in this review and we have discussed them with you to understand more about your thoughts. We appreciate your thoughts about the kindness of the staff and we hope that you will consider us for a future stay.

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Review of

Kings Lynn Residential Home

from Keith H (Brother of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my sister along with my wife and 2 friends. We were welcomed into the home by a very friendly lady and taken to my sister.
We were offered lunch which we accepted and we all sat outside in the garden to have it
The food was lovely and all the staff we met were very friendly, the home
looked lovely and my sister is very happy in her surroundings.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home

Thank you for your lovely kind words about your recent visit to Kings Lynn care home. We're so pleased that you had a nice time with us and enjoyed your lunch.

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Review of

Park House

from Theresa P (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Park House in April as she wasn't able to return home after her stroke in February. I live overseas and when I went to visit mum in Park House, I could not have been more impressed.


The staff are very caring and loving and every person residing there is important to them. The politeness,

the friendliness and attention is one hundred percent perfect, not only to the residents but also to the family & friends visiting. Nothing is too much trouble.


Unfortunately my mother is now on 'End of life' care which is very sad but the staff still continue to go above & beyond with their caring natures. They all are a credit to Park House.


I'm so lucky that my mother chose Park House for her lasts months of her life.


Thankyou Park House

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House

Thank you for your heartfelt comments. The team at Park House will continue to provide their utmost to support your mum at the home.

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Review of

Thomas Tawell House

from Janet M (Friend of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't recommend the carers at Thomas Tawell House enough. They are wonderful looking after my friend as she can be very difficult at times. They have so much patience and I can't thank them enough.
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Review of

Thomas Tawell House

from Elizabeth S (Friend of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's very nice, kind, good and friendly. They are helpful, greet you with a smile.
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Review of

Thomas Tawell House

from J H (Friend of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful easter celebrations!
Staff were so welcoming.
Easter egg hunt, bingo + entertainment were great fun.
Food and drink plentiful
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

We're delighted you enjoyed the Easter celebrations - and the welcome provided by our staff.

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Awards / Recognitions (12)

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