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Care Homes Owned by Black Swan Care Group in Norfolk

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group in Norfolk

Only the locations & reviews in Norfolk for Black Swan Care Group are showing below.

View the details of all 19 locations (with 1066 reviews) owned by Black Swan Care Group

Black Swan Care Group Locations in Norfolk (10)

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10 Care Homes owned by Black Swan Care Group in Norfolk
Kings Lynn Residential Home

Kettlewell Lane, King's Lynn PE30 1PW 

9.9 74 reviews
"All the staff at Kings Lynn Residential are brilliant, always pleasant and nothing is too much trouble. The care home is always clean.…"   Read all 74 reviews
Location Type Care Home

Kings Lynn care home is perfectly situated in the heart of Kings Lynn, just five minutes walk from both the mainline rail and bus stations. The home is a purpose-built facility with all accommodation situated on one level for ease of access. It has… Read more about Kings Lynn Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 47 Rooms
  • from £1,300 / week
Park House

6 Alexandra Road, Great Yarmouth NR30 2HW 

9.8 71 reviews
"I would highly recommend Park House Care Home, for their amazing staff. They make visitors feel very welcome any time of day.…"   Read all 71 reviews
Location Type Care Home

Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice. Both long-term and temporary respite stays are available from… Read more about Park House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 26 Rooms
  • from £1,150 / week
York House

47 Norwich Road, Dereham NR20 3AS 

9.8 102 reviews
"The home is clean - welcomed when I go there. Food is excellent, outstanding coffee cake when I go to the home. Always fresh and clea…"   Read all 102 reviews
Location Type Care Home

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room… Read more about York House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 43 Rooms
  • from £1,100 / week
Heathcote

19/23 Unthank Road, Norwich NR2 2PA 

9.7 52 reviews
"I am very happy and this was the first home I stepped food in and have never looked back. Staff can not do enough for people. I feel lucky…"   Read all 52 reviews
Location Type Care Home

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.… Read more about Heathcote

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 29 Rooms
  • from £1,100 / week
Nightingale Lodge

8 Austin Street, Hunstanton PE36 6AL 

9.6 84 reviews
"I am a residents niece who has been very well cared for by your staff since 2021 and now aged 97. I would like to particularly express my…"   Read all 84 reviews
Location Type Care Home

Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms. The property is well-situated for nearby amenities as well as being a short walk from the… Read more about Nightingale Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 29 Rooms
  • from £1,200 / week
Laurel Lodge

19 Ipswich Road, Norwich NR2 2LN 

9.6 50 reviews
"I find the atmosphere in Laurel Lodge very homely. The staff embrace creative individual approaches to the home. These involve lots of…"   Read all 50 reviews
Location Type Care Home

Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over. The home… Read more about Laurel Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 32 Rooms
  • from £1,200 / week
Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH 

9.5 50 reviews
"I can't recommend the carers at Thomas Tawell House enough. They are wonderful looking after my friend as she can be very difficult at…"   Read all 50 reviews
Location Type Care Home

Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss. Recently purchased by Black Swan care group, the home is being… Read more about Thomas Tawell House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Palliative Care
  • Visual / Hearing Impairment
  • 37 Rooms
  • from £1,200 / week
Chiswick House

3 Christchurch Road, Norwich NR2 2AD 

9.4 48 reviews
"My husband has been a resident of Chiswick House for several months, and as he is becoming increasingly frail and in need of plenty of…"   Read all 48 reviews
Location Type Care Home

Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs. Originally a large Victorian building,… Read more about Chiswick House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 32 Rooms
  • from £1,350 / week
The Beeches

West Harling Road, East Harling, Norwich NR16 2NP 

9.2 59 reviews
"I wish I had more stars to award. Our mother was a resident at The Beeches for the final five months of her life and we never had any…"   Read all 59 reviews
Location Type Care Home

The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres. A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional standard.… Read more about The Beeches

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 46 Rooms
  • from £1,450 / week
Taverham Grove

Beech Avenue, Taverham, Taverham NR8 6HP 

Location Type Care Home

Taverham Grove Care Home, located in the lovely village of Taverham, west of Norwich, provides short-term respite care and longer term support for older people, including people living with dementia. Black Swan Care Group recently purchased the care… Read more about Taverham Grove

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 31 Rooms
  • from £1,500 / week

Black Swan Care Group Reviews in Norfolk (590)

9.7

Black Swan Care Group has a Group Review Score of 9.7 (9.654) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Review of

Laurel Lodge

from H I (Daughter of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the atmosphere in Laurel Lodge very homely. The staff embrace creative individual approaches to the home. These involve lots of dressing up, laughter, fun, compassion. I like informal approaches. Activities are great. The friendship among the staff team is contagious and a healthy sign of a good
working environment.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel LodgeThank you for your fabulous comments about the care and support provided at Laurel Lodge.
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Review of

Kings Lynn Residential Home

from C W (Aunt of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute you walk through the door staff are very pleasant. The care home is always clean and welcoming, there are so many different activities for the residents.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential HomeThank you for your kind comments about the home and the team at Kings Lynn.
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Review of

Kings Lynn Residential Home

from D W (Nephew of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Kings Lynn Residential are brilliant, always pleasant and nothing is too much trouble. The care home is always clean. There is always lots of activities and trips out for the residents.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Homethanks for your lovely comments about Kings Lynn residential care home - we're delighted that you are so positive about the home.
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Review of

Kings Lynn Residential Home

from Kay B (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with this care home and glad my mum now resides there.
The staff are spot on! Very polite and organised. Nothing is too much trouble when I ask for something.
Everything seems to be kept clean and tidy at all times, staff always say hello with a smile.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential HomeThank you for your kind comments, we're pleased you're finding the welcome you receive to be polite and that everything is to your satisfaction.
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Review of

York House

from I T (Sister of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean - welcomed when I go there. Food is excellent, outstanding coffee cake when I go to the home. Always fresh and clean.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you so much for the kind words about the welcome you receive when you visit York House and for the compliment about the coffee cake!
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Review of

Nightingale Lodge

from Mary C (Niece of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a residents niece who has been very well cared for by your staff since 2021 and now aged 97. I would like to particularly express my gratitude to your manager at Hunstanton Nightingale Lodge as she finally retires.She has always been very patient, empathises well with residents and relatives and
I expect staff. When my aunt is awake staff will take a mobile phone to her so we can chat. She appreciates opportunity to receive communion regularly, is given a choice of being in the bedroom or in the dining room and lounge. The garden and front always well tendered by an excellent maintenance man whose always helpful.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Nightingale LodgeThank you for your very kind comments about the care and support your aunt is receiving at Nightingale Lodge. We will miss our manager when she does retire, but rest assured our new manager and the rest of the team will continue to provide the highest quality care for all the residents at the home.
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Review of

York House

from Steve P (Nephew of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited my aunt along with several other family members to wish her well on her 97th birthday.


On arrival we were offered tea or coffee which was a nice surprise.


We were treated to a wonderful spread of food including savouries and cakes etc by the home/staff and were made to feel very welcome.


Overall

a lovely afternoon spending a few hours with her on her birthday and I'm sure she enjoyed it as much as us.


Everyone involved deserves a big thank you.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your lovely comments about your visit to York House - we're so pleased you enjoyed visiting your aunt.
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Review of

York House

from Leonard C (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent afternoon celebrating Peggy's 100th birthday, with family and friends.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your lovely comments about Peggy's party at York House.
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Review of

York House

from Trish B (Daughter-in-law of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's 100th birthday, the spread was incredible and the cake and decorations were beautiful. (Sally you did a fantastic job with the food.)
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you so much for these lovely comments about your Mum-in-law's party at York House.
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Review of

York House

from Barbara B (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our overall experience at York House is very good. The carers are excellent and always available should we need help or advice. The only problem we have is how long we have to wait to be let in however we fully understand this is due to safety reasons.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your positive comments about the care and support your loved on is receiving at York House. We will pass on your comments about the waiting at the front door and hopefully find a better solution for you.
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Review of

York House

from D J (Granddaughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful afternoon tea for our grandma's 100th birthday, lovely, friendly staff.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThanks for your lovely comments and we're so pleased you enjoyed your grandma's party at the home.
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Review of

York House

from Kevin S (Nephew of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my auntie's 100th birthday and family and friends all attended a little party gathering. The room was decorated very well and service and food was excellent.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your kind comments, we're pleased you enjoyed your visit to York House.
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Review of

York House

from Jill C (Niece of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were invited to my aunt's 100th birthday. I must say everything was perfect. Staff so helpful, food excellent. A very enjoyable time.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York Housethanks for your lovely comments, we're so pleased you enjoyed your visit to York House.
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Review of

Heathcote

from B C (Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and this was the first home I stepped food in and have never looked back. Staff can not do enough for people. I feel lucky to have found it. I get to still go to Sainsbury every week with the manager or deputy.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at HeathcoteThanks for your lovely comments Barry, we're so pleased you're happy and settled at Heathcote.
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Review of

Heathcote

from Katherine H (Sister of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My fmaily and I are very happy with my brothers staying here. He is being well cared for and fed well as he has put on weight.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at HeathcoteThank you for your positive comments. We're pleased that you are happy with how well you brother is doing at Heathcote.
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Review of

Kings Lynn Residential Home

from Joanne H (Daughter-in-law of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home. All staff treat mum like their own family. Nothing is too much effort. Courteous and polite. On numerous times i have asked for things and they always do it, no fuss. I feel they are an extended family, always greet me when i arrive by my first name.Highly recommended. Thank you
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential HomeWe're so pleased you are happy with the care and support your mum is receiving at King's Lynn and also for the way that you are welcomed and kept informed.
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Review of

Kings Lynn Residential Home

from Richard S (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. Staff and managers are the best. I can sleep easy knowing my mum is totally cared for. Excellent communication about everything that goes on. I Don't think there could be a better care home than kings lynn residential
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential HomeThank you for the kind comments about the care and support your mum is receiving. We're particularly happy that you feel the communication channels are positive.
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Review of

Laurel Lodge

from Don I (Son-in-law of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seems that mother-in-law loves living at Laurel Lodge. I like the fact that the importance is placed on the atmosphere, friendliness. Family atmopshere rather than shiny stuff, posh carpets etc.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel LodgeThanks for your kind words about the atmosphere and friendliness of the team at Laurel Lodge.
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Review of

York House

from J F (Daughter-in-law of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father-In-Law has been in York House for nearly 8 months now, and he really likes it there, and to know he likes being there, and is being looked after very well, gives us peace of mind. Thanks to everyone for all their care.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your kind comments, we appreciate that you are reassured by him being cared for at York House.
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Review of

York House

from A F (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care Dad receives. And the extra mile the staff go to help him. I can not fault the home, everyone is friendly and are always willing to help. I'm happy to know Dad's safe and happy.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your kind comments about the care and support your Dad is receiving at York House.
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Awards / Recognitions (12)

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