Care Homes Owned by Black Swan Care Group in Norfolk
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Norfolk for Black Swan Care Group are showing below.
View the details of all 19 locations (with 1043 reviews) owned by Black Swan Care Group
Black Swan Care Group Locations in Norfolk (10)
Park House
9.8
71 reviews
6 Alexandra Road, Great Yarmouth NR30 2HW
"My wife has now been in Park House for two and a half years and although there was talk of her, about a year in, of moving her to another…" Read all 71 reviews
Location Type Care Home
Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice. Both long-term and temporary respite stays are available from… Read more about Park House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Visual / Hearing Impairment
- 26 Rooms
- from £1,150 / week
York House
9.8
96 reviews
47 Norwich Road, Dereham NR20 3AS
"Today I called in to see my friend & I was very impressed at how soon I was let in by a lovely aldy with a big smile, so always a good…" Read all 96 reviews
Location Type Care Home
York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room… Read more about York House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Visual / Hearing Impairment
- 43 Rooms
- from £1,100 / week
Kings Lynn Residential Home
9.8
71 reviews
Kettlewell Lane, King's Lynn PE30 1PW
"I would like to express my gratitude to the team at Kings Lynn Residential. They are friendly, caring & always willing to listen & support.…" Read all 71 reviews
Location Type Care Home
Kings Lynn care home is perfectly situated in the heart of Kings Lynn, just five minutes walk from both the mainline rail and bus stations. The home is a purpose-built facility with all accommodation situated on one level for ease of access. It has… Read more about Kings Lynn Residential Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 47 Rooms
- from £1,300 / week
Heathcote
9.8
50 reviews
19/23 Unthank Road, Norwich NR2 2PA
"Staff here are wonderful always very helpful. Food is always nice. I am glad I came here - I feel safe and cared for. We go out for coffee…" Read all 50 reviews
Location Type Care Home
Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.… Read more about Heathcote
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Visual / Hearing Impairment
- 29 Rooms
- from £1,100 / week
Thomas Tawell House
9.6
50 reviews
106 Magpie Road, Norwich NR3 1JH
"I can't recommend the carers at Thomas Tawell House enough. They are wonderful looking after my friend as she can be very difficult at…" Read all 50 reviews
Location Type Care Home
Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss. Recently purchased by Black Swan care group, the home is being… Read more about Thomas Tawell House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Younger Adults
- Palliative Care
- Visual / Hearing Impairment
- 37 Rooms
- from £1,200 / week
Nightingale Lodge
9.6
84 reviews
8 Austin Street, Hunstanton PE36 6AL
"First impressions count for a lot and we were very impressed by the staff when we were shown around, it was obvious that all the staff…" Read all 84 reviews
Location Type Care Home
Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms. The property is well-situated for nearby amenities as well as being a short walk from the… Read more about Nightingale Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Visual / Hearing Impairment
- 29 Rooms
- from £1,200 / week
Chiswick House
9.6
48 reviews
3 Christchurch Road, Norwich NR2 2AD
"My husband has been a resident of Chiswick House for several months, and as he is becoming increasingly frail and in need of plenty of…" Read all 48 reviews
Location Type Care Home
Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs. Originally a large Victorian building,… Read more about Chiswick House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Visual / Hearing Impairment
- 32 Rooms
- from £1,350 / week
Laurel Lodge
9.5
48 reviews
19 Ipswich Road, Norwich NR2 2LN
"My mother who has Alzheimers and very limited mobility has been a resident at Laurel Lodge for over a year. All staff have been…" Read all 48 reviews
Location Type Care Home
Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over. The home… Read more about Laurel Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Visual / Hearing Impairment
- 32 Rooms
- from £1,200 / week
The Beeches
9.3
59 reviews
West Harling Road, East Harling, Norwich NR16 2NP
"I wish I had more stars to award. Our mother was a resident at The Beeches for the final five months of her life and we never had any…" Read all 59 reviews
Location Type Care Home
The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres. A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional standard.… Read more about The Beeches
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Visual / Hearing Impairment
- 46 Rooms
- from £1,450 / week
Location Type Care Home
Taverham Grove Care Home, located in the lovely village of Taverham, west of Norwich, provides short-term respite care and longer term support for older people, including people living with dementia. Black Swan Care Group recently purchased the care… Read more about Taverham Grove
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Visual / Hearing Impairment
- 31 Rooms
- from £1,500 / week
Black Swan Care Group Reviews in Norfolk (577)
9.7
Black Swan Care Group has a Group Review Score of 9.7 (9.725) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.
Review of
Nightingale Lodge
from David H (Nephew of Resident) assisted by family/friend published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
First impressions count for a lot and we were very impressed by the staff when we were shown around, it was obvious that all the staff showed great care of the residents no matter what their needs, we are convinced that we have found the perfect place for our uncle with plenty of activities and genuine
care.
Reply from Ria Odgers, Regional Manager at Nightingale Lodge
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Review of
Chiswick House
from C M (Wife of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has been a resident of Chiswick House for several months, and as he is becoming increasingly frail and in need of plenty of support for basic tasks the carers have masses that needs their attention. I am very comforted and impressed by the kindness and thoughtfulness that I have witnessed,
and find it is comforting for me to see he is in such capable hands. So THANK YOU to all at Chiswick House.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Chiswick House
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Review of
Nightingale Lodge
from E R (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum became a resident at Nightingale Lodge a few months ago, and I have been impressed with the care she receives. I frequently stay for lunch, which really enhances the 'family' feel. It's good to chat with other residents too - mum enjoys this social aspect. Communication with senior management has
been excellent; they always respond promptly to any queries. The manager is very visible, hands-on and actively engages with all residents, and I sense she wouldn't ask her staff to do anything she wasn't prepared to do herself! Thank you all so much for looking after mum.
Reply from Ria Odgers, Regional Manager at Nightingale Lodge
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Review of
Chiswick House
from Julie M (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum reluctantly had to find a place in care, march 2025, we looked at several homes around Norwich. Chiswick house felt like a real 'home' from the moment we went in. Staff were lovely and we knew mum would like it. The staff have taken every step to settle mum in, she loves the food and her gluten
free diet has been catered for. The activities, run by Kate, and daily fitness class are great and keep mum active. Great staff that work as a team and lead very well by Mariana.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Chiswick House
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Review of
Kings Lynn Residential Home
from S M (Granddaughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to express my gratitude to the team at Kings Lynn Residential. They are friendly, caring & always willing to listen & support. They have shown respect & thoughtfulness to our family member & ourselves. They have ensured he is settled & shown compassion & dedication to him. If we have any
queries/concerns surrounding his care, the team will always endeavour to resolve. When we visit, we always see staff interacting with residents in communal areas, activities taking place & a genuine engagement with the residents. There is a variety of meals on offer & staff are happy to accommodate residents' dietary requests & needs. I would recommend Kings Lynn Residential & would like to thank both the management team & all the staff who work there. They have ensured our family member feels at home, treating him in a dignified manner, & ensuring he is well looked after & settled.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
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Review of
Park House
from M B (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother has been living at Park House for just over two months and has been made to feel very welcome. The staff are cheerful and caring. My mother enjoys joining in with the many activities on offer. The garden areas are very pleasant when the weather is good and the conservatory is a nice place
to sit when the weather is not so good.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House
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Review of
Chiswick House
from S M (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A great care home. Lovely staff, well run. Great food. Lovely activities. If you are considering a care home for a relative, don't hesitate in choosing this one. We looked at several in the area, large soulless ones which looked great but seemed empty. However chiswick house was our choice as it feels
more homely. Rooms are kept clean, issues are resolved, staff are lovely and genuinely care. We visit 3/4 times a week so see the care home operating throughout the week. A great care home. Thanks to all the staff.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Chiswick House
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Review of
Kings Lynn Residential Home
from Hazel K (Sister of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm very pleased with the care and attention my sister receives from all of the staff. She has just celebrated her 90th birthday, and the love and attention she received on the day were exceptional. The staff laid out a lovely afternoon tea for the family, which we all enjoyed. Thank you.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
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Review of
Park House
from Kenneth M (Husband of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife has now been in Park House for two and a half years and although there was talk of her, about a year in, of moving her to another facility due to her deteriorating dementia. I am glad she did not move as she is settled at Park House now after being moved to a quieter room.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park House
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Review of
Laurel Lodge
from Christopher S (Son of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother who has Alzheimers and very limited mobility has been a resident at Laurel Lodge for over a year.
All staff have been consistently very caring and highly professional. Staff retention must be excellent as we see familiar friendly faces every time we visit. We are always made welcome and listened
All staff have been consistently very caring and highly professional. Staff retention must be excellent as we see familiar friendly faces every time we visit. We are always made welcome and listened
too.
Mum is clearly very well cared for and her health has stabilised over the time she has been at Laurel Lodge.
Mum is clearly very well cared for and her health has stabilised over the time she has been at Laurel Lodge.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel Lodge
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Review of
Laurel Lodge
from Sarah S (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Laurel Lodge is a lovely place to be. Very homely with friendly and caring staff who take the time to get to know mum, understand her needs and tailor her care accordingly. There are always activities on offer...mum's favourite being the guinea pigs.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel Lodge
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Review of
Kings Lynn Residential Home
from Susan N (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am frequently humbled by the loving care and tenderness towards residents by the staff.
They have a difficult job to do, especially with dementia patients and every single member of staff carries out their duties with infinite patience and kindness.
They have a difficult job to do, especially with dementia patients and every single member of staff carries out their duties with infinite patience and kindness.
I am extremely grateful to all the staff.
They are doing a fantastic job.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
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Review of
Laurel Lodge
from T R (Son of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident of Laurel Lodge for over seven years now. In all that time the care she has received from the team at Laurel Lodge has been impeccable.
Mum has a lovely room opening on to the garden. Her room is kept clean and tidy at all times. She also enjoys a lot of interaction with
Mum has a lovely room opening on to the garden. Her room is kept clean and tidy at all times. She also enjoys a lot of interaction with
her care givers, not only when necessary but also when they have a moment to just sit and chat with her.
Laurel Lodge provides entertainment on a daily basis and also periodic special events for all residents and their families to enjoy.
Cannot recommend Laurel Lodge highly enough.
Laurel Lodge provides entertainment on a daily basis and also periodic special events for all residents and their families to enjoy.
Cannot recommend Laurel Lodge highly enough.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Laurel Lodge
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Review of
Kings Lynn Residential Home
from N M (Nephew of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After my Aunt had experienced two previous care homes where they were happy to leave the residents couped up in their rooms all day, with minimal care from often inexperienced agency staff, it was so refreshing to enter her into what I would call a proper care home. From the moment of the initial interview,
to her entering the home, the care and individual attention has been second to none. When you enter the home, everyone from reception and the care staff, the management and even the maintenance man, all have a smile and politeness, welcoming residents and visitors alike and offer their assistance. Really pleased that the residents are encouraged to leave their rooms to socialise and to get much needed exercise and stimulation. After being in Black Swan for less than one month, my Aunt has already had a proper organised social trip out, this never happed at her previous homes and is essential for her wellbeing and health. Fantastic start to real care in a home my Aunt deserves.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Kings Lynn Residential Home
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Review of
York House
from Jennifer U (Friend of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Today I called in to see my friend & I was very impressed at how soon I was let in by a lovely aldy with a big smile, so always a good start, she took me to my friends room.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House
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Review of
Nightingale Lodge
from Jane W (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I came to experience the summer afternoon tea party. The dining room was full of beautifully layed out food. We had 2 exalent singers to entertain us. We sat in the garden in the sun having a wonderful time. Thank you.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Nightingale Lodge
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Review of
York House
from Hazel W (Friend of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found York House to be a very caring and considerate home where my friend has fit in lovely and looks physically and is mentally thriving. All staff are really caring and there are many activities to stimulate him. The BBQ for friends and family recently was fantastic and a really lovely afternoon
was had.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House
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Review of
York House
from Irene T (Sister of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my brother has been at York House he has been treated with dignity and respect and is very happy being there.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House
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Review of
Nightingale Lodge
from Ruth B (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum is settling into life at Nightingale Lodge very well, her start point being upset and disoriented. the manager and her staff ahve shown unfailing care, kindness and sensitivity in looking after Mum, helping her settle in. She now joins in with the activities like animal visits, word games, bingo
and dancing. Mum is less anxious when I visit her now, being in the conservatory interacting with other residents; it is precious time to go and join her in her physical environment and chat in whichever direction the conversation goes. She also has a piano keyboard in her room, pictures and cushions from her home. All staff are welcoming and very hospitable - there is a lovely family feel there. We can visit at anytime in the conservatory, lounge or garden. Mum always looks fresh and nicely dressed, including her red scarf! I am so pleased that we chose Nightingale Lodge. Vascular dementia is a truly horrible condition; however I feel that Mum has the best care and quality of life that she can enjoy and we are all welcome to visit her as her family. Thank you.
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Review of
Park House
from G S (Sister of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent staff, kind and caring.
Always greet with a smile and warm welcome.
Care is second to none.
Always made welcome.
Always greet with a smile and warm welcome.
Care is second to none.
Always made welcome.
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Awards / Recognitions (12)
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