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Care Homes Owned by Black Swan Care Group in Norfolk

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group in Norfolk

Only the locations & reviews in Norfolk for Black Swan Care Group are showing below.

View the details of all 19 locations (with 1100 reviews) owned by Black Swan Care Group

Black Swan Care Group Locations in Norfolk (10)

 - Browse 10 Care Homes owned by Black Swan Care Group in Norfolk
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Park House

6 Alexandra Road, Great Yarmouth NR30 2HW 

9.9 73 reviews
"My mum came to Park House under difficult circumstances (my dad was ill and no longer able to care for her). Maria and the whole team made…"   Read all 73 reviews
Location Type Care Home

Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice. Both long-term and temporary respite stays are available from… Read more about Park House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 26 Rooms
  • from £1,150 / week
Kings Lynn Residential Home

Kettlewell Lane, King's Lynn PE30 1PW 

9.9 75 reviews
"Fantastic staff. They all care for the people they are looking after, no one is too busy when you ask for help in any way. Respect is given…"   Read all 75 reviews
Location Type Care Home

Kings Lynn care home is perfectly situated in the heart of Kings Lynn, just five minutes walk from both the mainline rail and bus stations. The home is a purpose-built facility with all accommodation situated on one level for ease of access. It has… Read more about Kings Lynn Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 47 Rooms
  • from £1,300 / week
York House

47 Norwich Road, Dereham NR20 3AS 

9.9 106 reviews
"I have visited a few times since before Christmas and found the lady I visit happy and content. The staff are all Very helpful and always…"   Read all 106 reviews
Location Type Care Home

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room… Read more about York House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 43 Rooms
  • from £1,100 / week
Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH 

9.7 57 reviews
"Living overseas I have been very appreciative of all the fantastic support the staff are providing which is helping me to assist my mother…"   Read all 57 reviews
Location Type Care Home

Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss. Recently purchased by Black Swan care group, the home is being… Read more about Thomas Tawell House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Palliative Care
  • Visual / Hearing Impairment
  • 37 Rooms
  • from £1,200 / week
Heathcote

19/23 Unthank Road, Norwich NR2 2PA 

9.7 53 reviews
"I visit an old neighbour once a week at Heathcote. Staff are always chirpy and very welcoming. My friend always tells me when I visit how…"   Read all 53 reviews
Location Type Care Home

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.… Read more about Heathcote

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 29 Rooms
  • from £1,100 / week
Nightingale Lodge

8 Austin Street, Hunstanton PE36 6AL 

9.6 85 reviews
"My mother needed a Care Home suddenly at the start of January. I cannot praise Sharon and the rest of the team here at Nightingale Lodge…"   Read all 85 reviews
Location Type Care Home

Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms. The property is well-situated for nearby amenities as well as being a short walk from the… Read more about Nightingale Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 29 Rooms
  • from £1,200 / week
Laurel Lodge

19 Ipswich Road, Norwich NR2 2LN 

9.5 50 reviews
"I find the atmosphere in Laurel Lodge very homely. The staff embrace creative individual approaches to the home. These involve lots of…"   Read all 50 reviews
Location Type Care Home

Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over. The home… Read more about Laurel Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 32 Rooms
  • from £1,200 / week
Chiswick House

3 Christchurch Road, Norwich NR2 2AD 

9.4 48 reviews
"My husband has been a resident of Chiswick House for several months, and as he is becoming increasingly frail and in need of plenty of…"   Read all 48 reviews
Location Type Care Home

Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs. Originally a large Victorian building,… Read more about Chiswick House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 32 Rooms
  • from £1,350 / week
The Beeches

West Harling Road, East Harling, Norwich NR16 2NP 

9.2 60 reviews
"My mum was at The Beeches for 6 months before she moved to be closer to family. I visited everyday and was pleased with the love and care…"   Read all 60 reviews
Location Type Care Home

The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres. A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional standard.… Read more about The Beeches

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 46 Rooms
  • from £1,450 / week
Taverham Grove

Beech Avenue, Taverham, Taverham NR8 6HP 

9.0 4 reviews
"My brother in law moved into Taverham Grove on the day it opened. He settled in immediately. His room is lovely and bright and comfortable.…"   Read all 4 reviews
Location Type Care Home

Taverham Grove Care Home, located in the village of Taverham, west of Norwich, provides short-term respite care and longer term support for older people, including people living with dementia. The home is single-storey for accessibility and features… Read more about Taverham Grove

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 31 Rooms
  • from £1,500 / week

Black Swan Care Group Reviews in Norfolk (611)

9.6

Black Swan Care Group has a Group Review Score of 9.6 (9.632) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Review of

Taverham Grove

from Jennifer W (Sister-in-law of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother in law moved into Taverham Grove on the day it opened. He settled in immediately. His room is lovely and bright and comfortable. It is spotlessly clean. The staff are very friendly and caring. I have always felt very welcome whenever I visit. My brother in law looks very relaxed and well.
He has advanced dementia and is provided with wooden 'fiddle' puzzle to keep his mind as calm as possible. I am delighted with his care.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Taverham GroveThank you for your kind comments about Taverham Grove - we were delighted to welcome your brother in law on our opening day.
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Review of

Park House

from Claire W (Daughter of Resident) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Park House under difficult circumstances (my dad was ill and no longer able to care for her). Maria and the whole team made Mum and me feel so welcome, and I knew as soon as we walked in it was a wonderful, caring and kind place. Mum settled in really well and loves having a laugh with
the staff! She always loves having a boogie when there's entertainment on! I would highly recommend Park House to anyone x
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park HouseTHank you for your lovely comments, its do good to hear that your mum has setled well at Park House.
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Review of

Taverham Grove

from Catherine C (Niece of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has settled in so well and we are very happy with the high level of care he receives. He is always pleased to see us. His room is always clean and tidy and all of the staff are very friendly.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Taverham GroveThank you for your thoughtful comments about the care your uncle is receiving at Taverham Grove.
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Review of

Taverham Grove

from Andrew M (Son of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Taverham GroveThank you for your lovely comments about Taverham Grove.
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Review of

Taverham Grove

from Mary B (Relative of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The surroundings are beautiful and very comfortable and the dining room is like a 5 star hotel. The chef is presenting delicious choices of food and is very accommodating to barbaras vegetarian diet and small appetite. Nothing is too much trouble. All the staff are very attentive and friendly and have
gone to a lot of trouble to make Barbara feel welcome and at home.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Taverham GroveThanks for your lovely comments about Taverha Grove and it was a pleasure to meet you and your relative last week.
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Review of

Heathcote

from Doris B (Friend of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit an old neighbour once a week at Heathcote. Staff are always chirpy and very welcoming. My friend always tells me when I visit how kind all the staff are to him, and he enjoys all the lovely home-cooked meals.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at HeathcoteThank you for your kind comments about the care and support your friend is receiving at Heathcote.
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Review of

York House

from Janice G (Friend of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited a few times since before Christmas and found the lady I visit happy and content. The staff are all Very helpful and always asking if we need anything x couldn't fault anything during my visits
Reply from Ria Odgers, Regional Manager at York HouseThank you for your kind comments , I will ensure these are passed onto the staff at York House.
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Review of

The Beeches

from Julia N (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at The Beeches for 6 months before she moved to be closer to family. I visited everyday and was pleased with the love and care she and I both received from the wonderful staff. All the staff are so kind and nice. They were great with mums behaviour due to her Alzheimer's and great with a
listening ear and advice when I needed it. I would 100% recommend The Beeches to anyone.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The BeechesThanks for your kind comments about the care and support your mum received at The Beeches during her stay.
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Review of

Thomas Tawell House

from S H (Son of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living overseas I have been very appreciative of all the fantastic support the staff are providing which is helping me to assist my mother with a health condition that has been causing her considerable discomfort. The staff have been responsive and sensitive in how they have approached this matter
which has provided me considerable reassurance and for which I am very grateful.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell HouseThankyou for your kind comments about the care provided to your mother at Thomas Tawell House.
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Review of

Nightingale Lodge

from S D (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed a Care Home suddenly at the start of January. I cannot praise Sharon and the rest of the team here at Nightingale Lodge enough for making the transition to a Care Home so easy.
My mum looks so well now and is even starting to enjoy life again with the different activities on offer
after losing her husband of many years. The food choices are many, varied and delicious with tasty snacks offered with cups of tea throughout the day.
It means a lot to my brother and I to know that our mum is now safe and happy with caring people there at the touch of a button should she need them.
Thank you.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Nightingale LodgeThanks for your lovely comments about Nightingale Lodge - we're so pleased your mum has settled well at the home.
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Review of

York House

from D M (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff at York House are always very welcoming when we arrive. The home is clean and very pleasant to look at. The staff are friendly and always offer drinks and snacks. The Christmas Party was exceptional in entertainment, atmosphere and food provided. We were sorry that we could not
accept their invitation to go for Christmas lunch.


Dad looked forward to his stay there over New Year's while we visited family further away than he can now travel.


Dad's respite stays there mean that we get to relax and recharge the batteries knowing that he will be cared for at the highest standard. He always likes to know the next dates that he will be back before he leaves!


A lovely home with lovely people.


Thank you x

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for these lovely comments about York House - we'll make sure the team at the home see them.
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Review of

Thomas Tawell House

from S H (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled really well in the 3 months she has been here. The staff are happy and consistent in their care and have gone to great lengths to make her feel she is at home. Always lots going on.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell HouseThank you for your comments about the are and support your mum has received at TTH.
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Review of

Thomas Tawell House

from V S (Relative of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff amazing nothing is to much trouble would recommend Thomas Tawell to everyone as I have done.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell HouseThank you for your comments and for recommending TTH to everyone!
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Review of

Park House

from J R (Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here and I am comfortable. I have a lovely room and I am safe.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park HouseThank you for your lovely comments about living at Park House.
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Review of

Park House

from M B (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so caring and supportive. I am very grateful to them for looking after my mother and treating her with such warmth and kindness.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Park HouseThank you for your kind comments about the care and support your mother is receiving at Park House.
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Review of

Thomas Tawell House

from L S (Friend of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are friendly, kind, helpfuly, smily
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell HouseThanks for your comments - those 4 simple words are everything that we would want our TTH team to provide!
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Review of

Thomas Tawell House

from John S (Brother of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic xmas party. Lovely food, great staff and music.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell HouseThanks for your great comments - so pleased you enjoyed yourself at the party!
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Review of

Thomas Tawell House

from Betty T (Sister of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although on this occasion, I am visiting my resident sister, being elderly myself, The staff are always very helpful in giving me assistance - I am a wheelchair user. Have always felt very welcome here!
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell HouseThank you for your kind comments about Thomas Tawell House and the way that the team support you as well as your sister.
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Review of

Thomas Tawell House

from Janet M (Friend of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful time at Christmas Party. Staff work really hard to please the residents and are brilliant all year.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell HouseThanks for your lovely comments about the Christmas party and the staff at Thomas Tawell House.
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Review of

Thomas Tawell House

from David M (Brother-in-law of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exelent home, first class in everyway
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell HouseTHank you for your wonderful comments about Thomas Tawell House.
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Awards / Recognitions (12)

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