Heathcote is a Norwich care accommodation that offers a modern care service in a comfortable setting, offering both single and dual occupancy for couples who wish to remain together.
Though striving for a professional care service, Heathcote also looks to allow residents to achieve a fulfilling day-to-day lifestyle, with many hobbies and activities to take part in and places to visit on organised outings.
Carers look to keep up to date with developments in care regulations, while offering a warm and welcoming service to residents and their loved ones.
Group: Black Swan International Ltd
Person in charge: Sylvia Ames (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users
Registered Care Categories*: Old Age • Younger Adults
Admission Information: Ages 60+.
Single Rooms: 19
Shared Rooms: 5
Rooms with ensuite WC: 24
Weekly Charges Guide: Personal Care Single £750 – £900 , Personal Care Shared (per person) £400 – £450 (These prices are only a guideline, please contact Heathcote to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Heathcote: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Heathcote is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Heathcote in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.609 for Heathcote is calculated as follows: ( (122 Excellents x 5) + (65 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 192 Ratings = 4.609
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Heathcote is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Heathcote has a Review Score of 9.6 (9.609) from 16 Reviews
Review submitted from a Postal Card by S F (Daughter of Resident) on Friday 23 February 2018. Relates to January 2018.
On discharge from hospital, my mother quickly settled in thanks mainly to the help and assistance from the staff and management at Heathcote.
I was extremely impressed by how the care home arranged for a dentist to see my mother and treat her at the home. The facilities i.e. hairdresser, etc. and activities seem excellent.
How likely would you be to recommend Heathcote? Extremely Likely
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Review submitted from a Postal Card by Simon M (Son of Resident) on Monday 8 January 2018. Relates to December 2017.
Heathside has provided my mother with a comfortable, safe and caring home for 3 years but the staff team have shown exceptional care during her period of illness following another stroke. The kindness and support they have provided and their evident affection for my mum have made a difficult time for us all as nice as it could possibly be.
We are very grateful as I know mum is too.
How likely would you be to recommend Heathcote? Extremely Likely
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Review submitted from a Postal Card by Sheila M (Daughter-in-law of Resident) on Wednesday 3 January 2018. Relates to December 2017.
Mum-in-law joined Heathcote in her nineties after suffering strokes and a fractured femur. She also has macular degeneration with very poor sight, she has been happy here and her quality of life, I believe, is the best it can be under her circumstances. I have been visiting a couple of times a week for the last year and I honestly cannot fault this home, the manager and the staff. The care and support the manager and staff give is first class. From supporting her level of independence when mum first arrived, to the total nursing care when she has been very poorly as she is at the moment, it has been exemplary. Communication from the staff is exceptional and I think this and all other aspects of its high standards is down to the manager. Also, I have never heard cross words used to the residents.
How likely would you be to recommend Heathcote? Extremely Likely
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Review submitted from a Postal Card by T S (Son of Resident) on Thursday 10 August 2017. Relates to July 2017.
Have found the staff, very friendly and helpful. Have some problem with items of clothing going missing despite labels, but otherwise a nice, clean friendly care home.
How likely would you be to recommend Heathcote? Likely
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Review submitted from a Postal Card by Marilyn R (Daughter of Resident) on Friday 4 August 2017. Relates to July 2017.
Mum has been made to feel at home and receives excellent care.
How likely would you be to recommend Heathcote? Extremely Likely
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Review submitted from a Postal Card by David B (Son of Resident) on Thursday 27 April 2017. Relates to April 2017.
I read the care quality commission report and it was really good but when you are seeking a care home for your mother you are, inevitably, anxious as to whether the reality matches this accolade. It did in every way.
We visited a number of care homes but within 5 minutes of showing us around, my sister and I knew it was right for our mother. The staff accommodated her efficiently and expediently and for the next year, cared for her in the way you would want as a relative.
The staff were very friendly and caring and reflected the ethos of Heathcote. The stability of the staff team, was a real bonus. They attended to her in her declining health and dealt professionally in the matters associated with her death. I will be recommending Heathcote to friends and family.
How likely would you be to recommend Heathcote? Extremely Likely
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Review submitted from a Postal Card by Linda S (Friend of Resident) on Tuesday 28 March 2017. Relates to March 2017.
I first visited a friend's uncle who was a resident in Heathcote House over a year go. I was very impressed. I have worked in care over 30 years. 11 years as a Matron, so when I was approached by the son of a family friend for recommendations where to place his mother, I had no hesitation in recommending Heathcote House. I have been visiting again today and found it to be spotlessly clean, no smells (unpleasant ones). Residents all look happy, nicely dressed. Staff interact all the time with the residents, despite being busy they always have time for residents and visitors. Food looks delicious, surroundings are homely, warm and inviting.
How likely would you be to recommend Heathcote? Extremely Likely
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Review submitted from a Website Submission by Alison S (Niece of Resident) on Monday 5 September 2016. Relates to August 2016.
I only get to visit my aunt every 6 months because of the distance, however each visit fills me with delight as I can see how happy and content my Aunt is. She is so well cared for and the staff are all so kind. Nothing is too much trouble for them. She always tells me about all of the activities that take place and the arts and crafts and flower arranging, they even have a Zumba class! Which I'm told all of the residents love.
The manager always offers me lunch when I visit and tea and coffee are always available. When I leave I feel so comfortable that my aunt is safe, and exceptionally well looked after.
How likely would you be to recommend Heathcote? Extremely Likely
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Review submitted from a Website Submission by Gayle C (Daughter of Resident) on Monday 5 September 2016. Relates to July 2016.
Fantastic facility, felt like a home from home, the staff are all brilliant.
I can't rate this place highly enough.
My mother was only there for a few months before she passed away but the staff are fantastic, they became friends, not just carers.
How likely would you be to recommend Heathcote? Extremely Likely
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Review submitted from a Postal Card by Joseph W (Resident) on Wednesday 8 June 2016. Relates to May 2016.
Good choice of good, very good care given, room is always cleaned daily.
How likely would you be to recommend Heathcote? Likely
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Review submitted from a Postal Card by Sylvia C (Niece of Resident) on Tuesday 31 May 2016. Relates to May 2016.
Well done to staff for taking Uncle out in wheelchair on a shopping trip. Something to be enjoyed at first visit to Heathcote sure it won't be the last, even at 90. A huge thank you to staff for birthday cake and sing a long in March.
How likely would you be to recommend Heathcote? Extremely Likely
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Review submitted from a Website Submission by Francis M (Son of Resident) on Wednesday 25 May 2016. Relates to May 2016.
I found the home and staff to be very welcoming on my initial visit and decided there and then to have my dad stay Heathcote.
His room was very well decorated and the care received was excellent. I cannot recommend this home enough.
How likely would you be to recommend Heathcote? Extremely Likely
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Review submitted from a Postal Card by Margaret C (Resident) on Tuesday 3 May 2016. Relates to April 2016.
Satisfied with the running of the home. Abilities and care side very happy with. Would like a redecoration of my room.
How likely would you be to recommend Heathcote? Likely
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Review submitted from a Postal Card by Ruby W (Resident) on Tuesday 3 May 2016. Relates to April 2016.
Was recommended by care workers.
How likely would you be to recommend Heathcote? Likely
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Review submitted from a Postal Card by Margaret D (Resident) on Wednesday 6 April 2016. Relates to March 2016.
I have nothing but praise for this excellent care home. The rooms are clean, my bedroom quiet, and the staff cheerful and helpful. The food is good I am a vegetarian, and everything is done to keep us active and interested. The library calls regularly and I am lent a big pile of books.
How likely would you be to recommend Heathcote? Extremely Likely
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Review submitted from a Postal Card by Margaret T (Resident) on Wednesday 6 April 2016. Relates to March 2016.
I eat very well the food is very nice, care is excellent, we have the best handyman in the house. My room is always clean and tidy.
How likely would you be to recommend Heathcote? Don't know
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February 2018
Recipient: Black Swan International Ltd
Date: Thursday 01 Feb 2018
April 2017
Recipient: Black Swan International Ltd
Date: Saturday 01 Apr 2017
February 2016
Recipient: Black Swan International Ltd
Date: Monday 15 Feb 2016