Heathcote, Norwich, Norfolk
Heathcote, Norwich, Norfolk
Heathcote, Norwich, Norfolk

Heathcote is a Norwich care accommodation that offers a modern care service in a comfortable setting, offering both single and dual occupancy for couples who wish to remain together.

Though striving for a professional care service, Heathcote also looks to allow residents to achieve a fulfilling day-to-day lifestyle, with many hobbies and activities to take part in and places to visit on organised outings.

Carers look to keep up to date with developments in care regulations, while offering a warm and welcoming service to residents and their loved ones.

Group: Black Swan International Ltd

Person in charge: Kerry Tidd (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Old Age • Younger Adults

Admission Information: Ages 60+.

Single Rooms: 19

Shared Rooms: 5

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single £500 – £750 , Personal Care Shared (per person) £400 – £450

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Heathcote: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 06 Feb 2017

En-suite double room and single en-suite

Reviews

9.6 Heathcote has a Review Score of 9.6 (9.574)

The Review Score of 9.6 (maximum of 10) for Heathcote is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Heathcote in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.574 for Heathcote is calculated as follows: ( (62 Excellents x 5) + (46 Goods x 4) ) ÷ 108 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Heathcote is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 8 Reviews ÷ 5.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathcote?

  • Extremely LIKELY
    5
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathcote

  • Resident / Service User
    5
  • Niece of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

I only get to visit my aunt every 6 months because of the distance, however each visit fills me with delight as I can see how happy and content my Aunt is. She is so well cared for and the staff are all so kind. Nothing is too much trouble for them. She always tells me about all of the activities that take place and the arts and crafts and flower arranging, they even have a Zumba class! Which I'm told all of the residents love.
The manager always offers me lunch when I visit and tea and coffee are always available. When I leave I feel so comfortable that my aunt is safe, and exceptionally well looked after.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic facility, felt like a home from home, the staff are all brilliant.
I can't rate this place highly enough.
My mother was only there for a few months before she passed away but the staff are fantastic, they became friends, not just carers.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Good choice of good, very good care given, room is always cleaned daily.

How likely would you be to recommend Heathcote? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well done to staff for taking Uncle out in wheelchair on a shopping trip. Something to be enjoyed at first visit to Heathcote sure it won't be the last, even at 90. A huge thank you to staff for birthday cake and sing a long in March.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I found the home and staff to be very welcoming on my initial visit and decided there and then to have my dad stay Heathcote.
His room was very well decorated and the care received was excellent. I cannot recommend this home enough.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Satisfied with the running of the home. Abilities and care side very happy with. Would like a redecoration of my room.

How likely would you be to recommend Heathcote? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Was recommended by care workers.

How likely would you be to recommend Heathcote? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have nothing but praise for this excellent care home. The rooms are clean, my bedroom quiet, and the staff cheerful and helpful. The food is good I am a vegetarian, and everything is done to keep us active and interested. The library calls regularly and I am lent a big pile of books.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I eat very well the food is very nice, care is excellent, we have the best handyman in the house. My room is always clean and tidy.

How likely would you be to recommend Heathcote? Don't know

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Staff Profiles

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Care Home Idol 2016

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