Heathcote, Norwich, Norfolk
Heathcote, Norwich, Norfolk
Heathcote, Norwich, Norfolk

Heathcote is a Norwich care accommodation that offers a modern care service in a comfortable setting, offering both single and dual occupancy for couples who wish to remain together.

Though striving for a professional care service, Heathcote also looks to allow residents to achieve a fulfilling day-to-day lifestyle, with many hobbies and activities to take part in and places to visit on organised outings.

Carers look to keep up to date with developments in care regulations, while offering a warm and welcoming service to residents and their loved ones.

Group: Black Swan International Ltd

Person in charge: Sylvia Ames (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Old Age • Younger Adults

Admission Information: Ages 60+.

Single Rooms: 19

Shared Rooms: 5

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single £750 – £900 , Personal Care Shared (per person) £400 – £450 (These prices are only a guideline, please contact Heathcote to find out the exact price for your requirements.) (These prices are only a guideline, please contact Heathcote to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Heathcote: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 28 Sep 2017

En-suite double room and single en-suite

Reviews

9.4 Heathcote has a Review Score of 9.4 (9.445)

The Review Score of 9.4 (maximum of 10) for Heathcote is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Heathcote in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Heathcote is calculated as follows: ( (103 Excellents x 5) + (60 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 168 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.862 Points relating to the number of positive Reviews for Heathcote is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.8 Target = 0.862

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathcote?

  • Extremely LIKELY
    9
  • Likely
    4
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathcote

  • Resident / Service User
    5
  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Excellent care at all times including through illness and increasing frailty.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have found the staff, very friendly and helpful. Have some problem with items of clothing going missing despite labels, but otherwise a nice, clean friendly care home.

How likely would you be to recommend Heathcote? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum has been made to feel at home and receives excellent care.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I read the care quality commission report and it was really good but when you are seeking a care home for your mother you are, inevitably, anxious as to whether the reality matches this accolade. It did in every way.

We visited a number of care homes but within 5 minutes of showing us around, my sister and I knew it was right for our mother. The staff accommodated her efficiently and expediently and for the next year, cared for her in the way you would want as a relative.

The staff were very friendly and caring and reflected the ethos of Heathcote. The stability of the staff team, was a real bonus. They attended to her in her declining health and dealt professionally in the matters associated with her death. I will be recommending Heathcote to friends and family.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I first visited a friend's uncle who was a resident in Heathcote House over a year go. I was very impressed. I have worked in care over 30 years. 11 years as a Matron, so when I was approached by the son of a family friend for recommendations where to place his mother, I had no hesitation in recommending Heathcote House. I have been visiting again today and found it to be spotlessly clean, no smells (unpleasant ones). Residents all look happy, nicely dressed. Staff interact all the time with the residents, despite being busy they always have time for residents and visitors. Food looks delicious, surroundings are homely, warm and inviting.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I only get to visit my aunt every 6 months because of the distance, however each visit fills me with delight as I can see how happy and content my Aunt is. She is so well cared for and the staff are all so kind. Nothing is too much trouble for them. She always tells me about all of the activities that take place and the arts and crafts and flower arranging, they even have a Zumba class! Which I'm told all of the residents love.
The manager always offers me lunch when I visit and tea and coffee are always available. When I leave I feel so comfortable that my aunt is safe, and exceptionally well looked after.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic facility, felt like a home from home, the staff are all brilliant.
I can't rate this place highly enough.
My mother was only there for a few months before she passed away but the staff are fantastic, they became friends, not just carers.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Good choice of good, very good care given, room is always cleaned daily.

How likely would you be to recommend Heathcote? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well done to staff for taking Uncle out in wheelchair on a shopping trip. Something to be enjoyed at first visit to Heathcote sure it won't be the last, even at 90. A huge thank you to staff for birthday cake and sing a long in March.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I found the home and staff to be very welcoming on my initial visit and decided there and then to have my dad stay Heathcote.
His room was very well decorated and the care received was excellent. I cannot recommend this home enough.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Satisfied with the running of the home. Abilities and care side very happy with. Would like a redecoration of my room.

How likely would you be to recommend Heathcote? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Was recommended by care workers.

How likely would you be to recommend Heathcote? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have nothing but praise for this excellent care home. The rooms are clean, my bedroom quiet, and the staff cheerful and helpful. The food is good I am a vegetarian, and everything is done to keep us active and interested. The library calls regularly and I am lent a big pile of books.

How likely would you be to recommend Heathcote? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I eat very well the food is very nice, care is excellent, we have the best handyman in the house. My room is always clean and tidy.

How likely would you be to recommend Heathcote? Don't know

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heathcote