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Heathcote

19/23 Unthank Road, Norwich, Norfolk NR2 2PA
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Heathcote really is a home full of love.C D(Grandson of Resident/Service User)
Heathcote, Norwich
All the carers are outstanding; kind, patient, and give her lots of time and conversation.J C(Daughter of Resident/Service User)
Heathcote, Norwich
Mum is so happy to stay here.J C(Daughter of Resident/Service User)
Heathcote, Norwich

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.

The home boasts comfortable bedrooms and spacious communal areas including lounges and dining rooms, and the hair salon is the perfect place for some pampering. There is a... 

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Care Provided by Heathcote

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300

Weekly fees include personal care, all food and drinks, activities and entertainment.

Contact Heathcote to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sylvia Ames (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • 24 hour visiting is welcomed.

Parking

  • There is parking outside the care home.

Heathcote Reviews (47)

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8.5

Heathcote has a Review Score of 8.5 (8.470) out of 10, based on 2 reviews in the last 2 years. Over all time Heathcote has 47 reviews.

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Showing 47 reviews matching selected criteria
Review from Joseph W (Resident / Service User) published on 15 June 2016 Submitted via Review Postal Card•
Overall Experience
Review from Sylvia C (Niece of Resident) published on 31 May 2016 Submitted via Review Postal Card•
Overall Experience
Review from Francis M (Son of Resident) published on 26 May 2016 Submitted via Website•
Overall Experience
Review from Margaret C (Resident / Service User) published on 3 May 2016 Submitted via Review Postal Card•
Overall Experience
Review from Ruby W (Resident / Service User) published on 3 May 2016 Submitted via Review Postal Card•
Overall Experience
Review from Margaret D (Resident / Service User) published on 7 April 2016 Submitted via Review Postal Card•
Overall Experience
Review from Margaret T (Resident / Service User) published on 7 April 2016 Submitted via Review Postal Card•
Overall Experience

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 April 2026
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 21 September 2026

En-suite rooms

News (1) & Events (0)

News
  • 22 Oct 2025

    The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...

Upcoming Events

There are no upcoming events for Heathcote.

Awards / Recognitions (11)

Accreditations

There are no accreditations posted yet for Heathcote.

Meet the Team (1)

Sylvia Ames
Sylvia AmesJob Title Registered Manager

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathcote to verify any information. View our terms and conditions. Heathcote has an Enhanced Service -what an Enhanced Service includes.