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Heathcote

19/23 Unthank Road, Norwich, Norfolk NR2 2PA
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Heathcote really is a home full of love.C D(Grandson of Resident/Service User)
Heathcote, Norwich
All the carers are outstanding; kind, patient, and give her lots of time and conversation.J C(Daughter of Resident/Service User)
Heathcote, Norwich
Mum is so happy to stay here.J C(Daughter of Resident/Service User)
Heathcote, Norwich

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.

The home boasts comfortable bedrooms and spacious communal areas including lounges and dining rooms, and the hair salon is the perfect place for some pampering. There is a...  

Care Provided by Heathcote

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly fees include personal care, all food and drinks, activities and entertainment.

Contact Heathcote to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sylvia Ames (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • 24 hour visiting is welcomed.

Parking

  • There is parking outside the care home.

Heathcote Reviews (47)

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8.5

Heathcote has a Review Score of 8.5 (8.470) out of 10, based on 2 reviews in the last 2 years. Over all time Heathcote has 47 reviews.

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Showing 47 reviews matching selected criteria
Review from Joseph W (Resident / Service User) published on 15 June 2016 Submitted via Postal Card
Overall Experience

Good choice of good, very good care given, room is always cleaned daily.

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Review from Sylvia C (Niece of Resident) published on 31 May 2016 Submitted via Postal Card
Overall Experience

Well done to staff for taking Uncle out in wheelchair on a shopping trip. Something to be enjoyed at first visit to Heathcote sure it won't be the last, even at 90. A huge thank you to staff for birthday cake and sing a long in March.

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Review from Francis M (Son of Resident) published on 26 May 2016 Submitted via Website
Overall Experience
I found the home and staff to be very welcoming on my initial visit and decided there and then to have my dad stay Heathcote.

His room was very well decorated and the care received was excellent. I cannot recommend this home enough.

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Review from Margaret C (Resident / Service User) published on 3 May 2016 Submitted via Postal Card
Overall Experience

Satisfied with the running of the home. Abilities and care side very happy with. Would like a redecoration of my room.

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Review from Ruby W (Resident / Service User) published on 3 May 2016 Submitted via Postal Card
Overall Experience

Was recommended by care workers.

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Review from Margaret D (Resident / Service User) published on 7 April 2016 Submitted via Postal Card
Overall Experience

I have nothing but praise for this excellent care home. The rooms are clean, my bedroom quiet, and the staff cheerful and helpful. The food is good I am a vegetarian, and everything is done to keep us active and interested. The library calls regularly and I am lent a big pile of books.

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Review from Margaret T (Resident / Service User) published on 7 April 2016 Submitted via Postal Card
Overall Experience

I eat very well the food is very nice, care is excellent, we have the best handyman in the house. My room is always clean and tidy.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 December 2018
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

No Vacancies

Posted: 10 August 2026

En-suite rooms

News (1) & Events (0)

News
  • 22 Oct 2025

    The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...

Upcoming Events

There are no upcoming events for Heathcote.

Awards / Recognitions (11)

Accreditations

There are no accreditations posted yet for Heathcote.

Meet the Team (1)

Sylvia Ames
Sylvia AmesJob Title:Registered Manager
Sylvia Ames started as a night carer in a nursing home to fit around family life. Since then she has worked as a night carer, senior care worker, deputy manager and then registered manager.
One of her fondest memories at Heathcote is being able to reunite our resident Margaret Dye with her beloved boat Wanderer which she sailed the world in with her husband Frank. The boat now resides in Falmouth Maritime Museum and Sylvia arranged for a virtual tour with the museum's curator.
Margaret was then featured in Sailing Today and recognised around the world for the sailing legend she is.

Sylvie says what makes Heathcote special is the intimate environment and genuine family atmosphere within the home, with strong bonds between staff and residents.

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