Heathcote

19/23 Unthank Road, Norwich NR2 2PA
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9.7 52 Reviews
  • Heathcote, Norwich
Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.

The home boasts comfortable bedrooms and spacious communal areas including lounges and dining rooms, and the hair salon is the perfect place for some pampering. There is a lift to the upper floors with beautiful views from the top floor. There are private gardens and a shaded patio area where residents enjoy the outside space for barbecues and outdoor events with families and friends and the local community.

The team at Heathcote provides a strong person-centred care approach for all residents. Residents have a detailed and personalised care plan, with an allocated key worker. Their care plans cover individual care needs, preferences and any goals that residents or their loved ones are aiming to achieve, such as increased socialisation, rehabilitation or improved wellbeing.
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Care Provided by Heathcote

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact Heathcote to find out the exact price for your requirements.

Contact Heathcote to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Heathcote to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sylvia Ames (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • 24 hour visiting is welcomed.

Parking

  • There is parking outside the care home.

Heathcote Reviews (52)

9.7

Heathcote has a Review Score of 9.7 (9.733) out of 10, based on 10 reviews in the last 2 years.
Over all time Heathcote has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heathcote
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Total of 52, showing 41-52
Review from Marilyn R (Daughter of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been made to feel at home and receives excellent care.
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Review from David B (Son of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I read the care quality commission report and it was really good but when you are seeking a care home for your mother you are, inevitably, anxious as to whether the reality matches this accolade. It did in every way.


We visited a number of care homes but within 5 minutes of showing us around, my

sister and I knew it was right for our mother. The staff accommodated her efficiently and expediently and for the next year, cared for her in the way you would want as a relative.


The staff were very friendly and caring and reflected the ethos of Heathcote. The stability of the staff team, was a real bonus. They attended to her in her declining health and dealt professionally in the matters associated with her death. I will be recommending Heathcote to friends and family.

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Review from Linda S (Friend of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I first visited a friend's uncle who was a resident in Heathcote House over a year go. I was very impressed. I have worked in care over 30 years. 11 years as a Matron, so when I was approached by the son of a family friend for recommendations where to place his mother, I had no hesitation in recommending
Heathcote House. I have been visiting again today and found it to be spotlessly clean, no smells (unpleasant ones). Residents all look happy, nicely dressed. Staff interact all the time with the residents, despite being busy they always have time for residents and visitors. Food looks delicious, surroundings are homely, warm and inviting.
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Review from Gayle C (Daughter of Resident) published on 6 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Fantastic facility, felt like a home from home, the staff are all brilliant.
I can't rate this place highly enough.
My mother was only there for a few months before she passed away but the staff are fantastic, they became friends, not just carers.
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Review from Alison S (Niece of Resident) published on 6 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I only get to visit my aunt every 6 months because of the distance, however each visit fills me with delight as I can see how happy and content my Aunt is. She is so well cared for and the staff are all so kind. Nothing is too much trouble for them. She always tells me about all of the activities that
take place and the arts and crafts and flower arranging, they even have a Zumba class! Which I'm told all of the residents love.
The manager always offers me lunch when I visit and tea and coffee are always available. When I leave I feel so comfortable that my aunt is safe, and exceptionally well looked after.
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Review from Joseph W (Resident) published on 15 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good choice of good, very good care given, room is always cleaned daily.
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Review from Sylvia C (Niece of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well done to staff for taking Uncle out in wheelchair on a shopping trip. Something to be enjoyed at first visit to Heathcote sure it won't be the last, even at 90. A huge thank you to staff for birthday cake and sing a long in March.
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Review from Francis M (Son of Resident) published on 26 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the home and staff to be very welcoming on my initial visit and decided there and then to have my dad stay Heathcote.
His room was very well decorated and the care received was excellent. I cannot recommend this home enough.
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Review from Margaret C (Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied with the running of the home. Abilities and care side very happy with. Would like a redecoration of my room.
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Review from Ruby W (Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Was recommended by care workers.
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Review from Margaret D (Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this excellent care home. The rooms are clean, my bedroom quiet, and the staff cheerful and helpful. The food is good I am a vegetarian, and everything is done to keep us active and interested. The library calls regularly and I am lent a big pile of books.
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Review from Margaret T (Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I eat very well the food is very nice, care is excellent, we have the best handyman in the house. My room is always clean and tidy.
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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Heathcote is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.983 for Heathcote is calculated as follows: ( (117 Excellents x 5) + (2 Goods x 4) ) ÷ 119 Ratings = 4.983
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Heathcote is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 22 Dec 2025

En-suite rooms

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Awards / Recognitions (10)

Meet the Team (1)

Sylvia

Sylvia Ames

Job Title: Registered Manager

Sylvia Ames started as a night carer in a nursing home to fit around family life. Since then she has worked as a night carer, senior care worker, deputy manager and then registered manager.
One of her fondest memories at Heathcote is being able to reunite our resident Margaret Dye with her beloved boat Wanderer which she sailed the world in with her husband Frank. The boat now resides in Falmouth Maritime Museum and Sylvia arranged for a virtual tour with the museum's curator.
Margaret was then featured in Sailing Today and recognised around the world for the sailing legend she is.
Sylvie says what makes Heathcote special is the intimate environment and genuine family atmosphere within the home, with strong bonds between staff and residents.

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