
Heathcote really is a home full of love.C D(Grandson of Resident/Service User)

All the carers are outstanding; kind, patient, and give her lots of time and conversation.J C(Daughter of Resident/Service User)

Mum is so happy to stay here.J C(Daughter of Resident/Service User)

Heathcote really is a home full of love.C D(Grandson of Resident/Service User)

All the carers are outstanding; kind, patient, and give her lots of time and conversation.J C(Daughter of Resident/Service User)

Mum is so happy to stay here.J C(Daughter of Resident/Service User)

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.
The home boasts comfortable bedrooms and spacious communal areas including lounges and dining rooms, and the hair salon is the perfect place for some pampering. There is a...
Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.
The home boasts comfortable bedrooms and spacious communal areas including lounges and dining rooms, and the hair salon is the perfect place for some pampering. There is a lift to the upper floors with beautiful views from the top floor. There are private gardens and a shaded patio area where residents enjoy the outside space for barbecues and outdoor events with families and friends and the local community.
The team at Heathcote provides a strong person-centred care approach for all residents. Residents have a detailed and personalised care plan, with an allocated key worker. Their care plans cover individual care needs, preferences and any goals that residents or their loved ones are aiming to achieve, such as increased socialisation, rehabilitation or improved wellbeing.
Care Provided by Heathcote
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees include personal care, all food and drinks, activities and entertainment.
The price(s) shown are provided by the care home. Contact Heathcote for full pricing details and T&Cs.
Contact Heathcote to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Sylvia Ames (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (19)
- Couples/Companion Rooms (5)
- Single Rooms with ensuite Wet Room (6)
Visiting
- 24 hour visiting is welcomed.
Parking
- There is parking outside the care home.
Heathcote Reviews (47)
Heathcote has a Review Score of 8.5 (8.470) out of 10, based on 2 reviews in the last 2 years.
Over all time Heathcote has 47 reviews.
Good choice of good, very good care given, room is always cleaned daily.
Good choice of good, very good care given, room is always cleaned daily.
Well done to staff for taking Uncle out in wheelchair on a shopping trip. Something to be enjoyed at first visit to Heathcote sure it won't be the last, even at 90. A huge thank you to staff for birthday cake and sing a long in March.
Well done to staff for taking Uncle out in wheelchair on a shopping trip. Something to be enjoyed at first visit to Heathcote sure it won't be the last, even at 90. A huge thank you to staff for birthday cake and sing a long in March.
His room was very well decorated and the care received was excellent. I cannot recommend this home enough.
His room was very well decorated and the care received was excellent. I cannot recommend this home enough.
Satisfied with the running of the home. Abilities and care side very happy with. Would like a redecoration of my room.
Satisfied with the running of the home. Abilities and care side very happy with. Would like a redecoration of my room.
Was recommended by care workers.
Was recommended by care workers.
I have nothing but praise for this excellent care home. The rooms are clean, my bedroom quiet, and the staff cheerful and helpful. The food is good I am a vegetarian, and everything is done to keep us active and interested. The library calls regularly and I am lent a big pile of books.
I have nothing but praise for this excellent care home. The rooms are clean, my bedroom quiet, and the staff cheerful and helpful. The food is good I am a vegetarian, and everything is done to keep us active and interested. The library calls regularly and I am lent a big pile of books.
I eat very well the food is very nice, care is excellent, we have the best handyman in the house. My room is always clean and tidy.
I eat very well the food is very nice, care is excellent, we have the best handyman in the house. My room is always clean and tidy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 April 2026Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 21 September 2026En-suite rooms
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for Heathcote.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for Heathcote.
Meet the Team (1)

Sylvia Ames started as a night carer in a nursing home to fit around family life. Since then she has worked as a night carer, senior care worker,...
Sylvia Ames started as a night carer in a nursing home to fit around family life. Since then she has worked as a night carer, senior care worker, deputy manager and then registered manager.One of her fondest memories at Heathcote is being able to reunite our resident Margaret Dye with her beloved boat Wanderer which she sailed the world in with her husband Frank. The boat now resides in Falmouth Maritime Museum and Sylvia arranged for a virtual tour with the museum's curator.
Margaret was then featured in Sailing Today and recognised around the world for the sailing legend she is.
Sylvie says what makes Heathcote special is the intimate environment and genuine family atmosphere within the home, with strong bonds between staff and residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathcote to verify any information. View our terms and conditions. Heathcote has an Enhanced Service -what an Enhanced Service includes.