
Heathcote really is a home full of love.C D(Grandson of Resident/Service User)

All the carers are outstanding; kind, patient, and give her lots of time and conversation.J C(Daughter of Resident/Service User)

Mum is so happy to stay here.J C(Daughter of Resident/Service User)

Heathcote really is a home full of love.C D(Grandson of Resident/Service User)

All the carers are outstanding; kind, patient, and give her lots of time and conversation.J C(Daughter of Resident/Service User)

Mum is so happy to stay here.J C(Daughter of Resident/Service User)

Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.
The home boasts comfortable bedrooms and spacious communal areas including lounges and dining rooms, and the hair salon is the perfect place for some pampering. There is a...
Care Provided by Heathcote
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly fees include personal care, all food and drinks, activities and entertainment.
Contact Heathcote to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Sylvia Ames (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (19)
- Couples/Companion Rooms (5)
- Single Rooms with ensuite Wet Room (6)
Visiting
- 24 hour visiting is welcomed.
Parking
- There is parking outside the care home.
Heathcote Reviews (47)
Heathcote has a Review Score of 8.5 (8.470) out of 10, based on 2 reviews in the last 2 years.
Over all time Heathcote has 47 reviews.
My brother is content at Heathcote. He is full of praise for the caring staff, his large comfortable room and especially the food which he praises for the variety and the little touches like garnish on the meals, making it feel like a hotel, not an institution. There are enough activities for him as he is not very mobile but likes to keep his mind active. He particularly appreciates music and entertainers who sing "the old songs". We feel pleased that he is so well looked after. Thank you.
My mother has been very settled in Heathcote. The staff are kind and helpful, always providing privacy and sensitivity when assisting residents. There are always lots of activities and entertainers which I know my mother looks forward to. Her room is kept clean and washing and ironing always to a good standard.
What struck us on our first visit was that it had the feel of a real home from home maybe because it has a relatively small number of residents compared to bigger homes. The other residents were all friendly and happy to talk and the food always looked appetising and nutritional, I know my mother enjoyed the food she had. Activities are slightly more difficult to comment on as my mother was bedridden so could not get involved with everything that went on but she was included as much as possible.
She has been very happy here and is very fond of the carers.
I cannot recommend it too highly.
Very caring staff and good food. Recommend.
Mum was admitted to Heathcote earlier in the year following a spell in hospital and was unable to go home. After a few months, mum's situation got worse and end of life care was required. The staff stepped up and were all really kind, considerate and protective of mum in her final weeks. They really are the people you would want to look after somebody when they needed it most.
Very caring attitude of staff and the end of her life, Mum received the very best of care. Whatever the trials and tribulations, all staff were so cheerful and caring. Very special people.
I have been living at Heathcote since December 2017. Staff work well as a team. The home is kept beautifully. Staff are respectful with our wishes. Food is first class with lots of choices. Entertainment and activities are marvellous. Management are first class too and assist me with any queries I have. They always knock on my door.
The only drawback was the constant noise of the room buzzers going off. Whilst I appreciate these are necessary, it might be better if an alternative method could be found.
My father required urgent respite care following brief hospital admission. Heathcote care home brilliant - lovely spacious room and care staff brilliant. They made my Dad feel safe and allowed time for him to recover. Excellent food, nice to see him put on weight.
I was extremely impressed by how the care home arranged for a dentist to see my mother and treat her at the home. The facilities i.e. hairdresser, etc. and activities seem excellent.
We are very grateful as I know mum is too.
Mum-in-law joined Heathcote in her nineties after suffering strokes and a fractured femur. She also has macular degeneration with very poor sight, she has been happy here and her quality of life, I believe, is the best it can be under her circumstances. I have been visiting a couple of times a week for the last year and I honestly cannot fault this home, the manager and the staff. The care and support the manager and staff give is first class. From supporting her level of independence when mum first arrived, to the total nursing care when she has been very poorly as she is at the moment, it has been exemplary. Communication from the staff is exceptional and I think this and all other aspects of its high standards is down to the manager. Also, I have never heard cross words used to the residents.
Have found the staff, very friendly and helpful. Have some problem with items of clothing going missing despite labels, but otherwise a nice, clean friendly care home.
Mum has been made to feel at home and receives excellent care.
I read the care quality commission report and it was really good but when you are seeking a care home for your mother you are, inevitably, anxious as to whether the reality matches this accolade. It did in every way.
We visited a number of care homes but within 5 minutes of showing us around, my sister and I knew it was right for our mother. The staff accommodated her efficiently and expediently and for the next year, cared for her in the way you would want as a relative.
The staff were very friendly and caring and reflected the ethos of Heathcote. The stability of the staff team, was a real bonus. They attended to her in her declining health and dealt professionally in the matters associated with her death. I will be recommending Heathcote to friends and family.
I first visited a friend's uncle who was a resident in Heathcote House over a year go. I was very impressed. I have worked in care over 30 years. 11 years as a Matron, so when I was approached by the son of a family friend for recommendations where to place his mother, I had no hesitation in recommending Heathcote House. I have been visiting again today and found it to be spotlessly clean, no smells (unpleasant ones). Residents all look happy, nicely dressed. Staff interact all the time with the residents, despite being busy they always have time for residents and visitors. Food looks delicious, surroundings are homely, warm and inviting.
I can't rate this place highly enough.
My mother was only there for a few months before she passed away but the staff are fantastic, they became friends, not just carers.
The manager always offers me lunch when I visit and tea and coffee are always available. When I leave I feel so comfortable that my aunt is safe, and exceptionally well looked after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 December 2018Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
No Vacancies
Posted: 10 August 2026En-suite rooms
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for Heathcote.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for Heathcote.
Meet the Team (1)

One of her fondest memories at Heathcote is being able to reunite our resident Margaret Dye with her beloved boat Wanderer which she sailed the world in with her husband Frank. The boat now resides in Falmouth Maritime Museum and Sylvia arranged for a virtual tour with the museum's curator.
Margaret was then featured in Sailing Today and recognised around the world for the sailing legend she is.
Sylvie says what makes Heathcote special is the intimate environment and genuine family atmosphere within the home, with strong bonds between staff and residents.
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