Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms.
The property is well-situated for nearby amenities as well as being a short walk from the Hunstanton seafront, giving residents a wide range of options over their own lifestyle and sense of personal freedom.
Partially-sighted residents are welcomed at Nightingale and carers are qualified in helping with a wide range of individual needs, with assistance from other healthcare professionals where required.
Group: Black Swan International Ltd
Person in charge: Sandra Rowe (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 23
Shared Rooms: 3
Rooms with ensuite WC: 26
Weekly Charges Guide: Personal Care Single £600 – £850 , Personal Care Shared (per person) £550 – £600 (These prices are only a guideline, please contact Nightingale Lodge to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Nightingale Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for Nightingale Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Nightingale Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.63 for Nightingale Lodge is calculated as follows: ( (154 Excellents x 5) + (81 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 238 Ratings = 4.63
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.44 Points relating to the number of positive Reviews for Nightingale Lodge is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5.8 Target = 0.690
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Nightingale Lodge has a Review Score of 9.1 (9.070) from 20 Reviews
Review submitted from a Postal Card by Julie B (Daughter of Resident) on Tuesday 16 January 2018. Relates to December 2017.
Lovely home.
Kind and friendly staff. Mum is so much happier now and is well-cared for.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Cynthia J (Daughter of Resident) on Tuesday 16 January 2018. Relates to December 2017.
Care and staff are excellent. It is a shame there isn't more interaction between the residents that are capable - Scrabble club or quiz days, exercise class, etc.
More information about what is planned could be better circulated and not just people singing all the time.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Henry B (Father of Resident) on Monday 15 January 2018. Relates to December 2017.
This review is very good. The staff are excellent.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by J S (Niece of Resident) on Wednesday 12 July 2017. Relates to July 2017.
The staff are always kind and respectful to my uncle. They make visitors welcome. We visited my uncle and were going to leave and return after lunch, the manager invited us to stay and have lunch with my uncle which meant that we could extend our visit. The lunch was very good indeed, and the chef was even able to cater for my vegetarian son at short notice.
I think that the care my uncle receives is excellent.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Paul L (Son of Resident) on Thursday 30 March 2017. Relates to March 2017.
Overall we are very happy with the home. There have been issues with laundry but they have been addressed. Mum is very contented and the staff are very kind and caring.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Mavis J (Wife of Resident) on Friday 20 January 2017. Relates to January 2017.
You are welcomed as soon as you go through the front door. If you have any questions, there is always someone there to answer them. All the rooms are clean and warm and there is always someone ready to attend if they are called for.
The meals are excellent. I have been invited several times to join my husband for lunch and I have been made to feel very welcome. The staff are all very friendly and nothing is too much trouble for them.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Michael R (Nephew of Resident) on Wednesday 4 January 2017. Relates to December 2016.
I regularly visit my Aunt, who resides in Nightingale Lodge. I am very impressed with the high standards of both the staff and home. The staff are always very caring and friendly. The home is very clean, and most important of all, there is a lovely atmosphere and my Aunt is very happy there.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Donald R (Resident) on Tuesday 13 December 2016. Relates to November 2016.
The food is good. The staff are kind and make sure I see a GP promptly when I need to. The room is comfortable and I have enjoyed regular visits to the theatre which were arranged by Nightingale Lodge. They make visitors feel welcome.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Maureen H (Resident) on Wednesday 21 September 2016. Relates to September 2016.
I have been very pleased with all aspects of this care home. The room that I have is excellent and I am very satisfied since first coming here. The staff have been really kind and caring and I couldn't wish for a better home to be in.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Joanne W (Friend of Resident) on Tuesday 20 September 2016. Relates to September 2016.
I have been visiting a friend at Nightingale Lodge for quite a while now and have found that he has been so happy living there at the home. The staff are extremely friendly and always very helpful. My dear friend has told me of their kindness towards him and he seems so at ease living there. All in all, I feel that this is a well-run care home.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Betty M (Resident) on Wednesday 3 August 2016. Relates to July 2016.
Staff really care here. Last month I was taken to the theatre and had a great evening.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Mary D (Resident) on Wednesday 27 July 2016. Relates to July 2016.
I have live here since 2011 and I have been very happy here. I love every moment I spend here and and have been happy since the moment I came here.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by V C (Daughter of Resident) on Tuesday 12 April 2016. Relates to March 2016.
My mother has been a resident for 16 months. During this time the support she has received has been of a professional and caring nature and her medical and care needs have been managed with understanding at all times.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Marian C (Resident) on Monday 21 March 2016. Relates to March 2016.
I can relax here and be myself, and the staff are there if I need them. I know I can rely on them if I have a problem. When my husband died, I was on my own, but if I wanted someone, they (staff) were there for me if needed. I feel I am very lucky to be here.
How likely would you be to recommend Nightingale Lodge? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by K B (Daughter of Resident) on Wednesday 16 March 2016. Relates to February 2016.
Have just moved dad here. All the staff are lovely, welcoming and helpful and seem very attentive to dads needs.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jean C (Friend of Resident) on Wednesday 28 October 2015. Relates to October 2015.
My friend with whom I had shared a home for a number of years, was in residence at the above home. I never heard her complain, she never asked to return home and there were no tears when I left! This speaks for itself as she had always been very particular and outspoken! since her death I have visited regularly and have never been aware of anything untoward and have always been warmly welcomed. and enjoyed contact with the staff. For a short whiles some years ago, I was senior care assistant in another home and know something of the work involved in keeping the home smelling pleasant, but this has been achieved here.
How likely would you be to recommend Nightingale Lodge? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by John C (Resident) on Friday 16 October 2015. Relates to August 2015.
Nightingale Lodge staff are always kind and helpful. Service and meals good and excellent relationship between helpers and residents. Food good.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by George B (Son of Resident) on Monday 12 October 2015.
Mother was taken to care at Nightingale Lodge. The care she received was as she said the best she could have wished for.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Tamsin H (Friend of Resident) on Thursday 8 October 2015. Relates to September 2015.
My friend is cared for very well. All her personal care is done for her and she is treated with respect and dignity. The staff are friendly and thoughtful.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by David B (Friend of Resident) on Thursday 8 October 2015. Relates to September 2015.
A really lovely care home with lots of happy faces all around. The home is clean, bright and tidy. The staff are all so obliging whenever we visit. The residents always seem so happy in their environment and its always lovely to pay a visit as we're always welcomed by the manageress and staff. There would be no hesitation in recommending this home to family and friends.
How likely would you be to recommend Nightingale Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
Recipient: Black Swan International Ltd
Date: Thursday 01 Feb 2018
April 2017
Recipient: Black Swan International Ltd
Date: Saturday 01 Apr 2017
February 2016
Recipient: Black Swan International Ltd
Date: Monday 15 Feb 2016
There are currently no Care Home Idol entrants who have performed at Nightingale Lodge