Kings Lynn Residential Home

Austin Fields, King's Lynn PE30 1PW

Kings Lynn care home is a 36-bed facility situated in the heart of Kings Lynn, with all accommodation situated on one level for ease of access. It benefits from the added convenience of being located just five minutes walk from both the mainline rail and bus stations.

The home is a purpose-built facility, with recently decorated light and airy communal space and predominantly en-suite accommodation for the comfort of its residents.

Kings Lynn care home features an enclosed garden, which is readily accessible and plans are underway to add a conservatory to the communal areas.

Kings Lynn care home cares for a wide range of dependency levels, from low to high, and staff are always happy to invite prospective residents to join them for lunch and activities so that they can meet other residents and gain a true feel for what the service offers.

Group: Black Swan International Ltd

Person in charge: Jodi Collins (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 2

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £750 – £900 (These prices are only a guideline, please contact Kings Lynn Residential Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kings Lynn Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Kings Lynn Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Kings Lynn Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.443 for Kings Lynn Residential Home is calculated as follows: ( (52 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 106 Ratings = 4.443

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.306 Points relating to the number of positive Reviews for Kings Lynn Residential Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.2 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Kings Lynn Residential Home has a Review Score of 8.7 (8.749) from 9 Reviews


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kings Lynn Residential Home?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kings Lynn Residential Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Wife of Resident/Service User
    1

I visit my husband every day and always find that he is cared for as well as possible. The staff are always kind to him. I would not like to see him go into any other care home. Thank you for looking after him so well.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Very friendly and caring staff, always available to take my father out shopping or for a walk if none of us can do it. Staff are always prepared to go that 'extra mile' to accommodate him. Good food and pleasant rooms/surroundings. Staff always cheerful.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff work very hard in the home. They know each and every resident individually and know their needs. My mother has been in the home for 6 years and I have seen a vast improvement since the change over of management. Anything I ask for is sorted straight away, I couldn't ask for a better place to let anyone stay.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

The care home has a very relaxed, welcoming atmosphere. The staff are highly recommended as they are always polite, kind, helpful and try to do their best for the residents. I would certainly recommend this care home to anyone.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

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Average Rating:   4.2 out of 5

The care home staff try very hard to treat the residents as individuals and with dignity. The food is good, the staff appear kind and caring and concerns are addressed and dealt with. The promises are secure and great efforts have been made to make it homely and less institutionalised. Maybe some of the rooms could do with a bit of a face lift - new carpets and toilets perhaps, but generally, I am impressed with the level of care provided for my mother who is registered blind and suffers from anxiety/depression.

How likely would you be to recommend Kings Lynn Residential Home? Likely

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Average Rating:   4.4 out of 5

The majority of the staff are very caring and helpful.

How likely would you be to recommend Kings Lynn Residential Home? Likely

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Average Rating:   4.1 out of 5

I find the care in the home good. The staff are always cheerful and have time for everyone. It is clean and kept in good decorated order. The food is of a good variety.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

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Average Rating:   4.3 out of 5

The level of care is exceptional and all of the staff take a real interest in ensuring the residents needs are seen to and trying to make them as happy and content as possible. The manager runs an extremely tight ship and takes her role VERY seriously. Any concerns are always swiftly dealt with, always involving both the resident and the family members.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

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Average Rating:   4.5 out of 5

Father admitted from hospital for respite care and receiving thoughtful, responsive, compassionate care and attitudes from carers, catering staff, managers and the domestic team. Mum visits and loves the friendly, non institutional atmosphere and other visitors have commented favourably on the homely environment. The on site car park, access slopes and the residential home being on one level have made visiting easy.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 10 Apr 2018

We currently one available shared female room. Please call for full details.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kings Lynn Residential Home