York House, Dereham, Norfolk
York House, Dereham, Norfolk
York House, Dereham, Norfolk

York House is situated in the pleasant community of Dereham, not far from Norwich and the coast, an excellent choice of accommodation for people with care needs looking to enjoy a relaxing environment with good access to local amenities.

There are forty places for residents in total, with carers offering permanent solutions to long-term care needs as well as for respite and rehabilitation needs.

The service attributes is success to a blend of friendliness and professionalism, taking the concerns and feedback of residents very seriously and helping them to achieve a satisfying day-to-day lifestyle.

Group: Black Swan International Ltd

Person in charge: Ria Odgers (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 39

Shared Rooms: 2

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £550 – £850 , Personal Care Shared (per person) £400 – £500 (These prices are only a guideline, please contact York House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on York House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 8 hours ago

En-suite single room

Reviews

9.5 York House has a Review Score of 9.5 (9.547)

The Review Score of 9.5 (maximum of 10) for York House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for York House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.733 for York House is calculated as follows: ( (168 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 225 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.814 Points relating to the number of positive Reviews for York House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.6 Target = 0.814

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend York House?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to York House

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    5
  • Nephew of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Faced with the stark reality of a 100-year-old mother wanting to remain at home, unwilling to accept being unable to cope with basic needs or increasing safety risks. Despite multiple non-residential care visits, a cleaner, plus 8 hours personal care daily, shopping, laundry, healthcare organisation, medications, supply, administration, emotional support for everyday decisions by us, yet still not enough, so we had to take action.

A period of hallucinatory behaviour emphasised the end of sheltered housing and independent living. With no way of adapting our place to take her in, the move to residential care was essential. Social services proposed York House which proved the perfect place for her to live out her remaining days safely, peacefully and with dignity. Very well managed, responsive, exceptionally clean with highly proficient, friendly and caring staff, doing their level best to make this proper home.

York House lifted a tremendous and debilitating burden from my wife, allowing the joy of transition fro new full-time daily carer to becoming a caring daily visitor, making it possible to carry on. We see this safe haven every day and the level of care provided to residents has remained consistently of a high standard. We can recommend York house without reservation to anyone contemplating the need for a home for their elderly loved ones.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum has been a resident in York House since November 2016. From day one she has had excellent care and her outlook on life and confidence has improved immensely. She has put on weight and the staff cannot do enough for her and the other residents. On particular realise of this care home which is outstanding is the availability of any member of staff from the manager down. This care home is exceptional and thoroughly recommended.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

York House is an excellent home where my mother has received the best possible care and supervision. She has enjoyed being treated as a member of a large family. Visitors are always made to feel welcome and nothing is ever too much trouble for the well-trained staff.
There is a relaxed, kind and knowledgeable management team. Mothers room met her needs perfectly and it was always kept clean and tidy. I had total confidence in all aspects of her care.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here coming up to 5 years, it feels like home, everyone helps me, they all look after me.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good overall residential home. Very suitable for my mother. Staff always very friendly and helpful.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very pleased with the care my mum is receiving at this home. The manager and staff are very friendly and helpful. The home is very cosy and extremely clean and tidy. The manager and staff have been very supportive to my mum and myself at this difficult time, they always make me and my family feel very welcome. I wrote this with my mum.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother died at York House after spending two happy years there. Her death was sudden but that meant no suffering. We cannot thank the manager and her team enough. Without exception from cook to cleaner, they could not have done more. Again - thank you to them all.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home, lovely staff, lovely atmosphere, great care!

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt who has been a resident since Nov 2015 speaks very highly of all the staff and management and being unable to walk has the attention of the staff a lot of the time. She really feels at home. My own experience is limited but I also find the staff always pleasant.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

All staff look after me well- including domestic, laundry and maintenance. They are all lovely- "I love them all". I enjoy my meals and the entertainment especially the guitar man. My room is clean and tidy and I have a lovely view.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The resident I placed into the above home 2 and a half years ago has received excellent care during this time has been treated with care, dignity and respect. The management and staff have all be excellent. The home is tastefully furnished, clean and homely.
I would recommend York House to anyone. I am qualified to express an accurate evaluation as I was a care manager of the elderly for 20 years until my retirement. I would rate York House as 10 out of 10. Keep up the good work.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has dementia and all the problems that go with it as well as poor mobility. The staff are all so friendly, kind and always cheerful despite doing a very demanding job. He cannot tell us how he is getting on there, but always says everybody is so kind to him. The manager or senior staff will always update and inform me of his progress whenever I ask. He gets very muddled up about things but nobody minds this and all have immense patience. The only problem has been some clothes being shrunk in the laundry as water too hot.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Susan Grieve, Senior Regional Manager at York House responded to this review on 20 Apr 2016:

Many thanks for your feedback. This is very important to us. I will pass on your comments to our Registered Manager and she will be in contact with you to ensure that the laundry issue you have brought to our attention is dealt with. Please accept our sincerest apologies for this.

I am virtually the only relative of the resident at this care home and, because I live on the other side of the country, I am only able to visit infrequently. On my spring visit to see my relative, I was very impressed by the standard of care and service for the residents.
Several carers/ nurses were extremely helpful and very attentive to the residents. On leaving I spoke to the manageress and found a very efficient approachable and capable person in charge.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

My mother can be very trying but the care home take it in there stride. They are firm when need be but they are always there for a kiss and cuddle not only for the residents but family as well.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I have been visiting York House for the last three years, there has been many improvements made. Having been head of care for twenty five years. I am very happy with the care provided. Staff are always polite, we are always offered a drink, the home is very clean and no unpleasant smells, residents are clean and meals are very appetising.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a care manager for 25 years I feel I am in a good position to give a true account of the above home. Having visited York House over a period of ten years, the home has improved in it's care of the elderly over this period of time. From the care manager to all the staff, whom I find to be very caring, polite, treating residents with dignity at all times. In the last 3 years I have placed 4 residents in the home. If I need care in the future I would be happy to enjoy the good care provided.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The staff are friendly and the food is very good. I enjoy living here.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy living at York House. The staff helped me settle in. I am so happy.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy at York House it is now my home. I enjoy the entertainments and I have a lovely little bedroom.

How likely would you be to recommend York House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Top 20 Care Homes East of England 2014

Recipient: York House

Date: Saturday 01 Feb 2014

more details

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Staff Profiles

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Care Home Idol 2016

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