York House

47 Norwich Road, Dereham NR20 3AS
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9.8 102 Reviews
  • York House, Dereham
York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to local amenities in the Dereham community. The team strives to foster strong connections with the local community and encourages residents to remain active and engaged in the local Dereham area.

The home provides freshly cooked, nutritious meals tailored to meet any dietary requirements, along with a comprehensive activities and wellbeing program. This includes personalised one-to-one activities for each resident, as well as group activities.

The highly trained team supports residents with a mix of warmth and professionalism, ensuring that any feedback is taken on board to continuously improve daily life at York House.
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Care Provided by York House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact York House to find out the exact price for your requirements.

Contact York House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact York House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mariana Soare (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

York House Reviews (102)

9.8

York House has a Review Score of 9.8 (9.846) out of 10, based on 43 reviews in the last 2 years.
Over all time York House has 102 reviews.

Overall Experience
  • 84
  • 18
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Date Published
  • 102
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Reviewer Connection to York House
  • 29
  • 15
  • 13
  • 10
  • 5
  • 5
  • 5
  • 3
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  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 102, showing 1-20
Review from I T (Sister of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean - welcomed when I go there. Food is excellent, outstanding coffee cake when I go to the home. Always fresh and clean.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you so much for the kind words about the welcome you receive when you visit York House and for the compliment about the coffee cake!
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Review from Steve P (Nephew of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited my aunt along with several other family members to wish her well on her 97th birthday.


On arrival we were offered tea or coffee which was a nice surprise.


We were treated to a wonderful spread of food including savouries and cakes etc by the home/staff and were made to feel very welcome.


Overall

a lovely afternoon spending a few hours with her on her birthday and I'm sure she enjoyed it as much as us.


Everyone involved deserves a big thank you.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your lovely comments about your visit to York House - we're so pleased you enjoyed visiting your aunt.
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Review from Leonard C (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent afternoon celebrating Peggy's 100th birthday, with family and friends.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your lovely comments about Peggy's party at York House.
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Review from Trish B (Daughter-in-law of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's 100th birthday, the spread was incredible and the cake and decorations were beautiful. (Sally you did a fantastic job with the food.)
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you so much for these lovely comments about your Mum-in-law's party at York House.
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Review from Barbara B (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our overall experience at York House is very good. The carers are excellent and always available should we need help or advice. The only problem we have is how long we have to wait to be let in however we fully understand this is due to safety reasons.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your positive comments about the care and support your loved on is receiving at York House. We will pass on your comments about the waiting at the front door and hopefully find a better solution for you.
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Review from D J (Granddaughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful afternoon tea for our grandma's 100th birthday, lovely, friendly staff.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThanks for your lovely comments and we're so pleased you enjoyed your grandma's party at the home.
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Review from Kevin S (Nephew of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my auntie's 100th birthday and family and friends all attended a little party gathering. The room was decorated very well and service and food was excellent.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your kind comments, we're pleased you enjoyed your visit to York House.
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Review from Jill C (Niece of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were invited to my aunt's 100th birthday. I must say everything was perfect. Staff so helpful, food excellent. A very enjoyable time.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York Housethanks for your lovely comments, we're so pleased you enjoyed your visit to York House.
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Review from J F (Daughter-in-law of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father-In-Law has been in York House for nearly 8 months now, and he really likes it there, and to know he likes being there, and is being looked after very well, gives us peace of mind. Thanks to everyone for all their care.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your kind comments, we appreciate that you are reassured by him being cared for at York House.
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Review from A F (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care Dad receives. And the extra mile the staff go to help him. I can not fault the home, everyone is friendly and are always willing to help. I'm happy to know Dad's safe and happy.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your kind comments about the care and support your Dad is receiving at York House.
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Review from Jennifer U (Friend of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I called in to see my friend & I was very impressed at how soon I was let in by a lovely aldy with a big smile, so always a good start, she took me to my friends room.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your kind comments. We appreciate how important a first impression is whenever visitors come to our home, so we're delighted that your experience was a positive one. We look forward to seeing you again soon.
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Review from Hazel W (Friend of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found York House to be a very caring and considerate home where my friend has fit in lovely and looks physically and is mentally thriving. All staff are really caring and there are many activities to stimulate him. The BBQ for friends and family recently was fantastic and a really lovely afternoon
was had.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your kind words about the care and support your friend is enjoying at York House - we will pass on your comments to the team at the home.
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Review from R S (Son of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite ongoing safeguarding issues (now resolved), I am very impressed with the staff, management and care provided at York House. The support, patience and respect shown to my mother during this difficult period has been 1st class. Residents here are well cared for by an excellent team and I would
definitively recommend this care home.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your kind comments about the care and support provided at York House. Please continue to discuss anything with the team at the home.
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Review from R N (Partner of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife said the care home was nice, staff caring but a bit rushed. Entertainment was unpleasantly loud for her.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThank you for your comments about the care your wife received at York House. I will pass your comments on about your concerns about rushed care and the noise level of the entertainment and I hope you will consider us again for a stay in the future.
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Review from M H (Friend of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my friend on a regular basis and I have always been made welcome with a cup of coffee and biscuit. I have found the premises clean, the resident happy and well cared for. My friend is very happy and content living here.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseFirstly, thank you for visiting your friend so often, it's always a pleasure to welcome you. And thank you for your kind comments about the care and support provided at the home.
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Review from Paul D (Son of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of this care home since December and I cannot praise them enough for their support, care and patience during this time. She suffers with very bad anxiety and needs constant reassurance with this. The manager has been very supportive of her and makes every effort to reassure
when she is like this. The rest of the staff are also always willing to assist her and encourage her in her day to day life. I am very impressed with daily entertainment which they all seem to enjoy and it makes the residents lifes more fulfilling. I would highly recommend this care home.
Reply from Ria Odgers, Regional Manager at York HouseThank you for your kind comments , I will ensure these are passed on to the staff at York House .
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Review from L C (Son of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is currently staying at York House,Dereham for the first time and we have been very impressed with what we have seen and experienced to date.
The staff are excellent and attentive,the facilities are excellent and ,most importantly,Mum is happy.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York HouseThanks for your lovely comments about the care and support your mother is receiving at York House. We're delighted that Mum is happy and settled.
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Review from S H (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful place (home) for your parent they have really looked after my mum so well, she is clean. Room always clean tidy, food good and mum has gained weight and they have got her back.
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Review from V B (Daughter-in-law of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am visiting my mother-in-law and am very impressed at the facility. Everyone is patient, kind and very helpful. The building is beautiful and well maintained. I like that the residents can do as much or as little as they like. There are plenty of things to do should the residents want to. The food
looks good, plenty of choice and the tea abounds. Thank you for taking such good care of this special lady.
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Review from J C (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A really great Christmas party. The food here is amazing, obviously a wonderful dedicated kitchen team. There are some really genuine caring staff in this home.
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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for York House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for York House is calculated as follows: ( (422 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 492 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for York House is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 22 Dec 2025

En-suite single rooms

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Awards / Recognitions (11)

Meet the Team (1)

Mariana

Mariana Soare

Job Title: Registered Home Manager

Mariana is our registered manager at York House.

Frequently Asked Questions about York House

What types of Care is York House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does York House have?

There are 39 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at York House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is York House to the centre of Dereham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact York House to verify any information. View our terms and conditions. York House has an Enhanced Service - more info.