York House

47 Norwich Road, Dereham NR20 3AS
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9.9 96 Reviews
  • York House, Dereham
York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to local amenities in the Dereham community. The team strives to foster strong connections with the local community and encourages residents to remain active and engaged in the local Dereham area.

The home provides freshly cooked, nutritious meals tailored to meet any dietary requirements, along with a comprehensive activities and wellbeing program. This includes personalised one-to-one activities for each resident, as well as group activities.

The highly trained team supports residents with a mix of warmth and professionalism, ensuring that any feedback is taken on board to continuously improve daily life at York House.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact York House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mariana Soare (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

York House Reviews (96)

9.9

York House has a Review Score of 9.9 (9.856) out of 10, based on 40 reviews in the last 2 years.
Over all time York House has 96 reviews.

Overall Experience
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Date Published
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Reviewer Connection to York House
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Total of 96, showing 1-20
Review from Jennifer U (Friend of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I called in to see my friend & I was very impressed at how soon I was let in by a lovely aldy with a big smile, so always a good start, she took me to my friends room.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments. We appreciate how important a first impression is whenever visitors come to our home, so we're delighted that your experience was a positive one. We look forward to seeing you again soon.

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Review from Hazel W (Friend of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found York House to be a very caring and considerate home where my friend has fit in lovely and looks physically and is mentally thriving. All staff are really caring and there are many activities to stimulate him. The BBQ for friends and family recently was fantastic and a really lovely afternoon
was had.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind words about the care and support your friend is enjoying at York House - we will pass on your comments to the team at the home.

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Review from Irene T (Sister of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my brother has been at York House he has been treated with dignity and respect and is very happy being there.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about the care and support your brother is receiving at York House. We will ensure that the staff are made aware of your compliments.

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Review from R S (Son of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite ongoing safeguarding issues (now resolved), I am very impressed with the staff, management and care provided at York House. The support, patience and respect shown to my mother during this difficult period has been 1st class. Residents here are well cared for by an excellent team and I would
definitively recommend this care home.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about the care and support provided at York House. Please continue to discuss anything with the team at the home.

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Review from R N (Partner of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife said the care home was nice, staff caring but a bit rushed. Entertainment was unpleasantly loud for her.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your comments about the care your wife received at York House. I will pass your comments on about your concerns about rushed care and the noise level of the entertainment and I hope you will consider us again for a stay in the future.

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Review from A F (Son of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At first I wasn't sure about Dad going into a care home, but after seeing how good the staff are, and how happy Dad is, I would recommend York House to anyone.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

We're so pleased that you're happy with the care and support your Dad is receiving at York House and that we have been able to reassure your concerns. Thank you for your comments.

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Review from M H (Friend of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my friend on a regular basis and I have always been made welcome with a cup of coffee and biscuit. I have found the premises clean, the resident happy and well cared for. My friend is very happy and content living here.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Firstly, thank you for visiting your friend so often, it's always a pleasure to welcome you. And thank you for your kind comments about the care and support provided at the home.

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Review from J F (Daughter-in-law of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To me York House is home from home. The management and the carers are friendly, and very helpful, and keeps you up to date with everything. And father-in-law seems to be very happy in there.
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Review from Paul D (Son of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of this care home since December and I cannot praise them enough for their support, care and patience during this time. She suffers with very bad anxiety and needs constant reassurance with this. The manager has been very supportive of her and makes every effort to reassure
when she is like this. The rest of the staff are also always willing to assist her and encourage her in her day to day life. I am very impressed with daily entertainment which they all seem to enjoy and it makes the residents lifes more fulfilling. I would highly recommend this care home.
Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind comments , I will ensure these are passed on to the staff at York House .

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Review from L C (Son of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is currently staying at York House,Dereham for the first time and we have been very impressed with what we have seen and experienced to date.
The staff are excellent and attentive,the facilities are excellent and ,most importantly,Mum is happy.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thanks for your lovely comments about the care and support your mother is receiving at York House. We're delighted that Mum is happy and settled.

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Review from S H (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful place (home) for your parent they have really looked after my mum so well, she is clean. Room always clean tidy, food good and mum has gained weight and they have got her back.
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Review from V B (Daughter-in-law of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am visiting my mother-in-law and am very impressed at the facility. Everyone is patient, kind and very helpful. The building is beautiful and well maintained. I like that the residents can do as much or as little as they like. There are plenty of things to do should the residents want to. The food
looks good, plenty of choice and the tea abounds. Thank you for taking such good care of this special lady.
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Review from J C (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A really great Christmas party. The food here is amazing, obviously a wonderful dedicated kitchen team. There are some really genuine caring staff in this home.
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Review from P H (Son of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased with staff, management and care at York House.
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Review from S S (Niece of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A delightful afternoon visiting my aunt for her birthday with an excellent afternoon tea provided by the staff at York House. This is such a friendly, vibrant place with helpful staff and happy residents. Residents' rooms are spacious and clean. The lounge is busy and well used by visitors and my aunt
has a favourite chair and is able to enjoy companionship and activities.
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Review from Susan H (Daughter of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care home ever!
Management and staff always friendly and cheerful and have good relationships with residents.
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Review from Geoff H (Son of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum celebrated her 96th Birthday recently. York House provided a wonderful afternoon tea including a large cake to celebrate with family. The afternoon was fantastic (as always). The home made food was excellent. Every one is so kind and welcoming at York House.
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Review from G K (Relative of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, even got offered lunch.
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Review from John N (Friend of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow! Just wow. My friend has recently transferred to York House from a care, home in Suffolk, there is no comparison between the two, York House is open, friendly, informative, caring, and well-managed, with staff who care and appear to enjoy the work that they do, this is visible on the faces of the
staff and the patients. In other so-called care homes, restrictions are placed on visitors, I suspect to suit the management of those homes, but not at York House, in fact just the opposite as a friend of a resident I am encouraged both to visit and to take each other out for meals and socialising, we are having a great time, which is all down to the excellent management and amazing staff of York House, We just cannot thank them all enough.
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Review from S B (Son of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the staff very obliging and helpful. My mother seems to have settled in very well. The first impression was excellent.
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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for York House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.856 for York House is calculated as follows: ( (403 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 464 Ratings = 4.856
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for York House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 22 Sep 2025

En-suite single rooms

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Awards / Recognitions (11)

Meet the Team (1)

Mariana

Mariana Soare

Job Title: Registered Home Manager

Mariana is our registered manager at York House.

Frequently Asked Questions about York House

What types of Care is York House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does York House have?

There are 39 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at York House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is York House to the centre of Dereham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact York House to verify any information. View our terms and conditions. York House has an Enhanced Service - more info.