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York House

47 Norwich Road, Dereham, Norfolk NR20 3AS
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On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed,Jill E(Friend of Resident/Service User)
York House, Dereham
Exceptional management and staff - Special thanks to all at York House.Alison P(Daughter of Resident/Service User)
York House, Dereham
Nothing was too much trouble for the staff. The meals were excellent and lots of activitiesT D(Daughter of Resident/Service User)
York House, Dereham

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to...  

Care Provided by York House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,100

Weekly fees include personal care, all food and drinks, activities and entertainment.

Contact York House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mariana Soare (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

York House Reviews (119)

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9.8

York House has a Review Score of 9.8 (9.846) out of 10, based on 47 reviews in the last 2 years. Over all time York House has 119 reviews.

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Showing 119 reviews matching selected criteria
Review from Pat B (Wife of Resident) published on 6 August 2026 Submitted via Postal Card
Overall Experience
The staff are well trained and really care about every single resident, nothing is too much trouble for them! The atmosphere is relaxed and happy.
The food is home cooked, restaurant quality and there are numerous well organised activities for those that wish to participate.
Rooms and facilities are excellent,.

There couldn't be a better place to be in care.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

THank you for this lovely review of the care and support your husband is receivng at York House.

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Review from Sandra H (Daughter of Resident) published on 23 June 2026 Submitted via Postal Card
Overall Experience

Mum was only at York House for 1 weeks respite care, but was looked after really well. All staff were really friendly and made us feel at ease. We will if necessary in future be pleased to use this service again to take care of her. Many thanks to all.

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Review from D J (Daughter-in-law of Resident) published on 18 June 2026 Submitted via Postal Card
Overall Experience

Friendly and homely atmosphere. Staff attentive and kind. Excellent food and choices. Great place for mother-in-law to stay while we are on holiday knowing she will be cared for to a high standard.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about York House.

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Review from Elysia M (Great Great-Niece of Resident) published on 11 June 2026 Submitted via Postal Card
Overall Experience

Great! Very friendly and helpful staff.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your lovely comments about the care provided at York House.

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Review from P M (Nephew of Resident) published on 11 June 2026 Submitted via Postal Card
Overall Experience

Wonderful staff making every day special, and extra special days wonderful.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for these lovely comments about York House.

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Review from D H (Niece of Resident) published on 11 June 2026 Submitted via Postal Card
Overall Experience

Home is always nice and clean. Staff are very friendly and helpful. If there is a special occasion it is always celebrated.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about the care and support provided at York House.

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Review from F D (Great Great-Niece of Resident) published on 11 June 2026 Submitted via Postal Card
Overall Experience

We had a lovely day to celebrate her birthday the staff were really lovely.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for taking the time to review York House - we're so pleased you had an enjoyable visit for your Great Great Aunt's birthday!

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Review from Chris M (Great-Nephew of Resident) published on 11 June 2026 Submitted via Postal Card
Overall Experience

Lovely afternoon as always.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for taking the time to review York House.

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Review from Eileen M (Relative of Resident) published on 15 May 2026 Submitted via Postal Card
Overall Experience

It was always a pleasure to visit this excellent caring home. We were welcomed at the door, shown to our relatives seating area. The residents all were treated with dignity and kindness.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about the care provided at York House.

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Review from Zoe G (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience

My mother is now under the care of York House in Dereham. It was a tough decision to admit she needed more care than we were able to provide. At the time I felt guilty but now I see she has care of the highest standard. She also has company all the time and is safe and well fed. The home has a lovely atmosphere and all the carers are amazing.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about the care and support your mother is receiving at York House.

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Review from Sandra B (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience

Mum has been in York House for 18 months. The care she has been excellent. The staff are so kind, compassionate and helpful. The activities are keeping the mind active and she enjoys them. I cannot fault the care home it is excellent. I would recommend to anyone.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for this glowing review of York House, we're so pleased you're happy with the care and support your mum is receiving .

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Review from Francesca V (Friend of Resident) published on 9 April 2026 Submitted via Website
Overall Experience

One of my family friends had stayed at York house after falling ill. York house did amazing at getting her back to full health which enabled her to go back home and live her normal life. Marianna and her team are truly amazing and so kind and caring providing person centred care highly recommend this care home to anyone thinking of residential care. Absolutely amazing

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Wow! What fantastic comments! We're so pleased your friend enjoyed her time at York House - we will ensure your comments are passed onto the team at the home.

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Review from A R (Friend of Resident) published on 27 February 2026 Submitted via Postal Card
Overall Experience

We were welcomed and all the staff are very friendly and helpful.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thanks for your kind comments about the welcome you received at York House.

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Review from Janice G (Friend of Resident) published on 27 January 2026 Submitted via Website
Overall Experience

I have visited a few times since before Christmas and found the lady I visit happy and content. The staff are all Very helpful and always asking if we need anything x couldn't fault anything during my visits

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind comments , I will ensure these are passed onto the staff at York House.

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Review from D M (Daughter of Resident) published on 19 January 2026 Submitted via Website
Overall Experience

The manager and staff at York House are always very welcoming when we arrive. The home is clean and very pleasant to look at. The staff are friendly and always offer drinks and snacks. The Christmas Party was exceptional in entertainment, atmosphere and food provided. We were sorry that we could not accept their invitation to go for Christmas lunch.

Dad looked forward to his stay there over New Year's while we visited family further away than he can now travel.

Dad's respite stays there mean that we get to relax and recharge the batteries knowing that he will be cared for at the highest standard. He always likes to know the next dates that he will be back before he leaves!

A lovely home with lovely people.

Thank you x

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for these lovely comments about York House - we'll make sure the team at the home see them.

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Review from Paul B (Son of Resident) published on 12 January 2026 Submitted via Postal Card
Overall Experience

Thank you to all the staff who made the Christmas party exceptional from the attentive care from staff and management to the wonderful food and entertainment. They worked so hard on this event making it a real pleasure to attend even down to the amazing decorations, and great costumes worn by staff.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your heartfelt comments about the Christmas party at York House - we're pleased you enjoyed it and will pass on your comments to the staff.

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Review from Jackie D (Niece of Resident) published on 9 January 2026 Submitted via Postal Card
Overall Experience

I have visited York House several times with my family to visit an aunt, to a pleasure to go there, staff are very friendly nothing is too much trouble, this nursing home is the best one I have been in.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about your experience of York House - we will pass your comments on to the team at the home.

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Review from I T (Sister of Resident) published on 11 December 2025 Submitted via Postal Card
Overall Experience

The home is clean - welcomed when I go there. Food is excellent, outstanding coffee cake when I go to the home. Always fresh and clean.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you so much for the kind words about the welcome you receive when you visit York House and for the compliment about the coffee cake!

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Review from Steve P (Nephew of Resident) published on 2 December 2025 Submitted via Website
Overall Experience

We visited my aunt along with several other family members to wish her well on her 97th birthday.

On arrival we were offered tea or coffee which was a nice surprise.

We were treated to a wonderful spread of food including savouries and cakes etc by the home/staff and were made to feel very welcome.

Overall a lovely afternoon spending a few hours with her on her birthday and I'm sure she enjoyed it as much as us.

Everyone involved deserves a big thank you.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your lovely comments about your visit to York House - we're so pleased you enjoyed visiting your aunt.

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Review from Leonard C (Friend of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

An excellent afternoon celebrating Peggy's 100th birthday, with family and friends.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your lovely comments about Peggy's party at York House.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 August 2026

En-suite single rooms

News (1) & Events (0)

News
  • 22 Oct 2025

    The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...

Upcoming Events

There are no upcoming events for York House.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for York House.

Meet the Team (1)

Mariana Soare
Mariana SoareJob Title:Registered Home Manager

Mariana is our registered manager at York House.

Frequently Asked Questions about York House

What types of Care is York House registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does York House have?

There are 39 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at York House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is York House to the centre of Dereham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact York House to verify any information. View our terms and conditions. York House has an Enhanced Service -more info.