York House

47 Norwich Road, Dereham NR20 3AS
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9.9 96 Reviews
  • York House, Dereham
York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to local amenities in the Dereham community. The team strives to foster strong connections with the local community and encourages residents to remain active and engaged in the local Dereham area.

The home provides freshly cooked, nutritious meals tailored to meet any dietary requirements, along with a comprehensive activities and wellbeing program. This includes personalised one-to-one activities for each resident, as well as group activities.

The highly trained team supports residents with a mix of warmth and professionalism, ensuring that any feedback is taken on board to continuously improve daily life at York House.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact York House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mariana Soare (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

York House Reviews (96)

9.9

York House has a Review Score of 9.9 (9.856) out of 10, based on 40 reviews in the last 2 years.
Over all time York House has 96 reviews.

Overall Experience
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Date Published
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Reviewer Connection to York House
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Total of 96, showing 41-60
Review from Matthew T (Son of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at York House succeed in delivering an excellent level of care while offering a sense of friendship to the residents. The kindness and respect shown to the vulnerable person for whom we were all working together will always be appreciated. I can attest to a very noticeable improvement
in health and happiness.
During the adaptation period, the team made every effort to create a sense of home from home in the surroundings. I have no doubt this is the reason for the successful start of a new life. Having visited numerous care providers in Norfolk I have no doubt that we made the best choice. Deciding to move a loved one to a care home can often be difficult. However, any doubt I may have had regarding this decision has been eradicated due to the exemplary care, communication and advice we have received which has gone beyond my expectations.
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Review from C S (Son-in-law of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the past six months, I have been visiting York house. I have been very impressed with all my visits (I visit weekly). I have always found the staff friendly, attentive, caring and professional. There are varied activities made available. Residents are not just put in front of the TV. The manager
exudes a professional energy. this is a very well-run home. Well done!
Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind comments, I will ensure they are past on to the staff.

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Review from A B (Friend of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always kept very clean with a wide range of food to choose from. The staff do not just do their job, they take time to make sure residents are happy and all their needs are catered for. Hopefully, this service will continue to the some standard as in about fifteen years I might need it.
Many thanks to all the staff.
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Review from S B (Daughter-in-law of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had a challenge with my mother-in-law and York House has been wonderful. My mother-in-law went to another home and she did not take to it so York House kindly allowed her to return. The staff went above and beyond to welcome her back. Mother-in-law settled quickly thanks to their kind support.
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Review from Susan R (Daughter of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased that Mother is being cared for at York House. The staff are unfailingly kind, considerate and attentive while giving the residents their maximum agency to make their own decisions. The environment is warm, welcoming and homely. There is a wonderful variety of activities and entertainment
provided. Mother has gone from being lonely and struggling in her own home to being safe, happy and thriving.
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Review from D M (Brother of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my sister who has been a resident at York House for a few weeks. The home is lovely, feels like home. Carers are lovely and management very good.
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Review from M R (Stepson of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff enabled me to visit my stepmum in her room which was lovely. The staff are always friendly and my stepmum looks really well.
Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind words I will be sure to pass them onto the staff.

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Review from H G (Friend of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First visit to an old client today. Security was good and prompt answer to the doorbell. Friendly staff explained the signing-in and out system and showed me to my client, even brought a chair. She looked well and happy, some visitors already there were all offered refreshments with a smile. A singer
was there today in the living room, was nice to see that. My friend had had her hair done (and wickers) so was really happy. Bless her, she settled in slowly she said but it's growing on her. She said the food is very good. Relaxed, friendly atmosphere.
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Review from Catherine H (Daughter of Resident) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent experience. My mum was so well looked after, I couldn’t have asked for more. I wasn’t worried about her at all as I knew she was in excellent hands.
All staff were so welcoming, friendly, and couldn’t do enough for Mum.
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Review from Jill E (Friend of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed, something we hadn't seen for a while.
York House is a lovely home. Very impressed.
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Review from Margaret B (Daughter of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in York House for over a year, during that time she has been treated with first-class care.
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Review from Graham D (Husband of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and helpful staff, displaying great understanding.
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Review from Sheila H (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent the last six weeks of her life under the tender care of the team a York House. I have no hesitation in recommending it as somewhere that provides individualised, kind care and a homely atmosphere. The staff are well trained and efficient and care for the relatives and the residents in equal
measure.
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Review from Robert A (Respite Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very well looked after following a cancer operation. I needed to spend a short period of recuperation prior to returning home. York House was able to fulfil this role admirably, and in many ways, exceeded my expectations. The staff were attentive, friendly, and in a number of instances, extremely
helpful, particularly in relation to the stoma I had acquired as part of the cancer treatment.
Prices were well in line with what I had expected, and the facilities more than adequate. Overall my impressions were of a well-run home with an excellent team of carers ready to assist.
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Review from W D (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been to respite care at York House twice now. All staff are very friendly and helpful and extremely caring to Dad; he has enjoyed the activities and the meals. York House is very clean, and he has a lovely room. Certainly no complaints with the level of service provided by all staff at York
House. Thank you for all your kindness and care in looking after Dad. I am sure he will be back again soon.
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Review from Emma M (Granddaughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home. Warm, caring staff who have the resident's best interests in mind. Very helpful and efficient. Every time I go (weekly), I'm always greeted with a smile. My nan has improved so much being here (in four weeks) than she ever did elsewhere. So pleased my nan got into this home; it's even
nice to know we can take our family pet (which my nan loves to see). Highly recommend York House
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Review from S M (Daughter of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finding the right place to care for your loved one is a big decision. I felt comfortable as soon as I visited York House and met the people there. The staff are all friendly and great at their jobs; they make an effort to know the residents, as well as meeting their care needs. No doubt the pandemic
has provided lots of challenges, but I have always found York House well-staffed and my dad well cared for. Thank you!
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Review from Karen T (Daughter of Resident) published on 18 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
York House is wonderful; they looked after my mum with dignity and respect. On the day my mum passed away, we were with her, and all the staff on duty that day made sure we were ok as well, bringing us ice cream, coffee and biscuits etc; they are all simply the best.
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Review from Julie C (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have not seen my mother for some time, due to COVID restrictions, but in the last month, I have been able to see her three times. I have noticed she has deteriorated quite a bit. The last time I saw her was on Tuesday 6th April, when I found her incoherent which was quite upsetting. I only went in
as far as the designated room but all the checks were done very satisfactorily. I’ve always found the staff very happy and helpful.
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Review from Charlie S (Brother of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team are excellent and I cannot thank them enough for looking after my brother and mother. They go the extra mile to make life better for all the residents. Nothing is too much trouble.
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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for York House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.856 for York House is calculated as follows: ( (403 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 464 Ratings = 4.856
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for York House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 22 Sep 2025

En-suite single rooms

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Awards / Recognitions (11)

Meet the Team (1)

Mariana

Mariana Soare

Job Title: Registered Home Manager

Mariana is our registered manager at York House.

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