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York House

47 Norwich Road, Dereham, Norfolk NR20 3AS
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On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed,Jill E(Friend of Resident/Service User)
York House, Dereham
Exceptional management and staff - Special thanks to all at York House.Alison P(Daughter of Resident/Service User)
York House, Dereham
Nothing was too much trouble for the staff. The meals were excellent and lots of activitiesT D(Daughter of Resident/Service User)
York House, Dereham

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to...  

Care Provided by York House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,100

Weekly fees include personal care, all food and drinks, activities and entertainment.

Contact York House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mariana Soare (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

York House Reviews (119)

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9.8

York House has a Review Score of 9.8 (9.846) out of 10, based on 47 reviews in the last 2 years. Over all time York House has 119 reviews.

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Review from Geoff H (Son of Resident) published on 22 November 2024 Submitted via Website
Overall Experience

Mum celebrated her 96th Birthday recently. York House provided a wonderful afternoon tea including a large cake to celebrate with family. The afternoon was fantastic (as always). The home made food was excellent. Every one is so kind and welcoming at York House.

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Review from G K (Relative of Resident) published on 12 November 2024 Submitted via Postal Card
Overall Experience

Very good, even got offered lunch.

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Review from John N (Friend of Resident) published on 8 November 2024 Submitted via Website
Overall Experience

Wow! Just wow. My friend has recently transferred to York House from a care, home in Suffolk, there is no comparison between the two, York House is open, friendly, informative, caring, and well-managed, with staff who care and appear to enjoy the work that they do, this is visible on the faces of the staff and the patients. In other so-called care homes, restrictions are placed on visitors, I suspect to suit the management of those homes, but not at York House, in fact just the opposite as a friend of a resident I am encouraged both to visit and to take each other out for meals and socialising, we are having a great time, which is all down to the excellent management and amazing staff of York House, We just cannot thank them all enough.

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Review from S B (Son of Resident) published on 29 October 2024 Submitted via Postal Card
Overall Experience

Found the staff very obliging and helpful. My mother seems to have settled in very well. The first impression was excellent.

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Review from A B (Daughter-in-law of Resident) published on 21 October 2024 Submitted via Postal Card
Overall Experience

Found the home to be very comfortable for the residents and the staff are very friendly and helpful. Even asked if we would like to join them for lunch with the residents.

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Review from David R (Friend of Resident) published on 26 September 2024 Submitted via Postal Card
Overall Experience

I visited my friend who had only been a resident for a few days. He had really settled in in a short time and the staff were attentive and friendly. More importantly, he was happy and very satisfied.

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Review from Julie P (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience

As soon as you walk into York House it feels like home. Friendly caring staff. Clean and bright. Excellent activities to suit all. Good homecooked varied meals. Very relaxing atmosphere. Garden and a lovely outside seating area.

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind comments; I will be sure to pass them on to the staff at York House.

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Review from Amanda W (Daughter-in-law of Resident) published on 31 July 2024 Submitted via Website
Overall Experience
My Mother-in-law has settled in fantastically well, having relocated to Dereham. From the moment I walked into York House I instantly felt it was a very homely, caring and friendly environment. The Management and staff have made her and the family extremely welcome. The care, respect and professionalism that all staff and management give to the residents and their families is outstanding. The home is always clean and fresh and food is delicious and made on the premises, with a variety of choices. It is nice to see that there are many drinks stations around the home, constantly being refilled with a very good selection of drinks, residents can also help themselves.

They had a summer Mexican-themed party today, with decorations (some made by residents), BBQ, buffet, music. It was brilliant and residents could stay inside or venture outside. Family were encouraged to come along and the hospitality was fantastic. Thank you so much for all of your help!

Reply from Ria Odgers, Regional Manager at York House

Thank you for you kind comments. I am so glad your mother-in-law has settled in so well. I will be sure to pass on your kind words to the staff.

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Review from G D (Daughter of Resident) published on 14 June 2024 Submitted via Website
Overall Experience

My father initially came to York House for respite, he was met with management and other staff who made him feel welcomed as were family members. Lots of smiles and laughter around the home. Excellent management and staff who show the utmost respect and professionalism. The home has a variety of activities which are displayed on a weekly basis. The home is clean, food is freshly made on the premises and residents can have drinks on request and are also able to help themselves. Thank you to all the staff for making Dad feel special and giving the utmost care.

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Review from P E (Friend of Resident) published on 16 May 2024 Submitted via Website
Overall Experience
My friend appears to be settling in well during her initial two weeks of residence.
I find the place to be clean with staff on hand to help as needed.

The security is effective and access to outside space in good weather is very pleasant.

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Review from Alison P (Daughter of Resident) published on 14 May 2024 Submitted via Website
Overall Experience

My father went for a respite period where the care and dedicated staff always with a smile and conversation looked after him exceptionally well, he was very happy throughout his stay. Any small problem they dealt with swiftly and no fuss keeping contact with relatives throughout which took away any worry. The food and drink was plentiful and excellent. Exceptional management and staff - Special thanks to all at York House.

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Review from T D (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience

My dad has respite care and enjoyed his three-night stay. He was made to feel special from the moment he walked through the door to when he left. Nothing was too much trouble for the staff. The meals were excellent and lots of activities, so much so, that he is going back to stay in July.

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Review from James D (Son of Resident) published on 18 April 2024 Submitted via Postal Card
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My father came in for respite care whilst we were on holiday. The care provided and the friendliness of the staff was excellent from start to finish. Special thanks for going above and beyond and queries were all resolved by conscientious staff. Could not have had better care.

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Review from S F (Son of Resident) published on 10 April 2024 Submitted via Postal Card
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Management and staff are excellent and very helpful and friendly. Nothing is too much trouble and I couldn't wish for a better home for my Mum. My mind is always at ease knowing that my Mum is in excellent hands and being cared for by excellent people.

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Review from J H (Friend of Resident) published on 10 April 2024 Submitted via Postal Card
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All the staff are always very friendly and accommodating. The flowers all over the home are beautiful and it's always spotlessly clean and smells lovely.

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Review from J F (Grandson of Resident) published on 10 April 2024 Submitted via Postal Card
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The staff are excellent, always welcoming and caring. The facilities are great. No problems with anything.

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Review from Dena F (Daughter-in-law of Resident) published on 8 April 2024 Submitted via Postal Card
Overall Experience

The home is led by excellent management and fantastic staff. The home always smells nice and there are always beautiful flowers. Nothing is too much trouble all the staff makes any visit a delight.

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Review from Monica E (Daughter of Resident) published on 18 March 2024 Submitted via Website
Overall Experience

I’m writing to highlight the excellent care my late father received as a resident at York House, Dereham. My father passed away on the 31st of February He had been a resident at York House for eighteen months. My brother and I spent most of the last week with him and saw the amazing professional and respectful care he received. The manager and her team organised very promptly everything to ensure he was as comfortable as possible. I would also like to mention the night staff they again were excellent with their care and attention. The staff also couldn’t do enough to ensure we were both okay by providing us with endless drinks and food. During my father’s stay, there was very good communication between staff and ourselves and any suggestions about my father’s care were actioned promptly. On one occasion we suggested that the door to my father's en-suite be turned around to possibly make access for his walker. We would recommend York House to other families.

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Review from Jack W (Daughter-in-law of Resident) published on 5 January 2024 Submitted via Postal Card
Overall Experience

Every time we visit we find that the staff are all friendly and the residents happy. The care given to residents is always very kindly given.

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Review from G E (Son of Resident) published on 5 January 2024 Submitted via Postal Card
Overall Experience
Always find our visits extremely friendly and staff very friendly.

There is always something going on to occupy the residents keeping them engaged. Drinks are always on hand and everything seems very flexible rather than regimented.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 August 2026

En-suite single rooms

News (1) & Events (0)

News
  • 22 Oct 2025

    The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...

Upcoming Events

There are no upcoming events for York House.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for York House.

Meet the Team (1)

Mariana Soare
Mariana SoareJob Title:Registered Home Manager

Mariana is our registered manager at York House.

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