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York House

47 Norwich Road, Dereham, Norfolk NR20 3AS
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On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed,Jill E(Friend of Resident/Service User)
York House, Dereham
Exceptional management and staff - Special thanks to all at York House.Alison P(Daughter of Resident/Service User)
York House, Dereham
Nothing was too much trouble for the staff. The meals were excellent and lots of activitiesT D(Daughter of Resident/Service User)
York House, Dereham

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to...  

Care Provided by York House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,100

Weekly fees include personal care, all food and drinks, activities and entertainment.

Contact York House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mariana Soare (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

York House Reviews (119)

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9.8

York House has a Review Score of 9.8 (9.846) out of 10, based on 47 reviews in the last 2 years. Over all time York House has 119 reviews.

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Showing 119 reviews matching selected criteria
Review from Brenda W (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card
Overall Experience

Every visit we are made very welcome and every member of staff greets us with a friendly smile. Mum is looked after very well and as a visitor I have never heard her or indeed other residents making a genuine complaint. As Mum has been a resident since October 2022, I think this is remarkable. Well done everyone, carry on the good work.

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Review from L S (Friend of Resident) published on 31 October 2023 Submitted via Postal Card
Overall Experience

I visit my friend weekly at York House and am always greeted with smiles and friendliness from all staff. They are all so helpful. The house is always clean and tidy. I always get offered a cup of tea and made to feel at home. Nothing is ever too much trouble. The home gives a feeling of professionalism but also feels so homely. I always look forward to visiting.

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind words; I will pass them on to the staff.

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Review from Liz H (Daughter-in-law of Resident) published on 25 October 2023 Submitted via Postal Card
Overall Experience

As usual, I received a warm welcome from the staff and found my mother-in-law happily seated in the resident's lounge. Coffee was provided for me and my husband by a very courteous member of staff. I dropped some items in my mother-in-law's room which was clean and fresh as I've come to expect. Would definitely recommend York House!

Reply from Amanda Bensly, Regional Manager at York House

The team will be so pleased to hear your thoughtful feedback, thank you so much. We are pleased the efforts and passions of the whole team are making such a difference and we love the little visitors mornings just as much as Mum does.

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Review from Jennie R (Daughter-in-law of Resident) published on 12 October 2023 Submitted via Postal Card
Overall Experience

Always greeted with a smile from all staff. The home is clean, bright and very pleasantly decorated. Lots of activities for residents to do or watch/listen. Quality of care is exemplary. Our resident is not always the easiest to care for/keep happy, but the staff never give up!

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Review from Matthew T (Son of Resident) published on 21 June 2023 Submitted via Website
Overall Experience
The whole team at York House succeed in delivering an excellent level of care while offering a sense of friendship to the residents. The kindness and respect shown to the vulnerable person for whom we were all working together will always be appreciated. I can attest to a very noticeable improvement in health and happiness.

During the adaptation period, the team made every effort to create a sense of home from home in the surroundings. I have no doubt this is the reason for the successful start of a new life. Having visited numerous care providers in Norfolk I have no doubt that we made the best choice. Deciding to move a loved one to a care home can often be difficult. However, any doubt I may have had regarding this decision has been eradicated due to the exemplary care, communication and advice we have received which has gone beyond my expectations.

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Review from C S (Son-in-law of Resident) published on 23 May 2023 Submitted via Postal Card
Overall Experience

For the past six months, I have been visiting York house. I have been very impressed with all my visits (I visit weekly). I have always found the staff friendly, attentive, caring and professional. There are varied activities made available. Residents are not just put in front of the TV. The manager exudes a professional energy. this is a very well-run home. Well done!

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind comments, I will ensure they are past on to the staff.

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Review from A B (Friend of Resident) published on 18 May 2023 Submitted via Postal Card
Overall Experience

The home is always kept very clean with a wide range of food to choose from. The staff do not just do their job, they take time to make sure residents are happy and all their needs are catered for. Hopefully, this service will continue to the some standard as in about fifteen years I might need it. Many thanks to all the staff.

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Review from S B (Daughter-in-law of Resident) published on 9 May 2023 Submitted via Postal Card
Overall Experience

We have had a challenge with my mother-in-law and York House has been wonderful. My mother-in-law went to another home and she did not take to it so York House kindly allowed her to return. The staff went above and beyond to welcome her back. Mother-in-law settled quickly thanks to their kind support.

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Review from Susan R (Daughter of Resident) published on 28 April 2023 Submitted via Postal Card
Overall Experience

We are so pleased that Mother is being cared for at York House. The staff are unfailingly kind, considerate and attentive while giving the residents their maximum agency to make their own decisions. The environment is warm, welcoming and homely. There is a wonderful variety of activities and entertainment provided. Mother has gone from being lonely and struggling in her own home to being safe, happy and thriving.

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Review from D M (Brother of Resident) published on 18 April 2023 Submitted via Postal Card
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Visiting my sister who has been a resident at York House for a few weeks. The home is lovely, feels like home. Carers are lovely and management very good.

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Review from M R (Stepson of Resident) published on 13 April 2023 Submitted via Postal Card
Overall Experience

The staff enabled me to visit my stepmum in her room which was lovely. The staff are always friendly and my stepmum looks really well.

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind words I will be sure to pass them onto the staff.

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Review from H G (Friend of Resident) published on 11 April 2023 Submitted via Postal Card
Overall Experience

First visit to an old client today. Security was good and prompt answer to the doorbell. Friendly staff explained the signing-in and out system and showed me to my client, even brought a chair. She looked well and happy, some visitors already there were all offered refreshments with a smile. A singer was there today in the living room, was nice to see that. My friend had had her hair done (and wickers) so was really happy. Bless her, she settled in slowly she said but it's growing on her. She said the food is very good. Relaxed, friendly atmosphere.

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Review from Catherine H (Daughter of Resident) published on 1 March 2023 Submitted via Website
Overall Experience
Excellent experience. My mum was so well looked after, I couldn’t have asked for more. I wasn’t worried about her at all as I knew she was in excellent hands.

All staff were so welcoming, friendly, and couldn’t do enough for Mum.

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Review from Jill E (Friend of Resident) published on 27 February 2023 Submitted via Postal Card
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On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed, something we hadn't seen for a while.

York House is a lovely home. Very impressed.

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Review from Margaret B (Daughter of Resident) published on 27 January 2023 Submitted via Postal Card
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My mother has been in York House for over a year, during that time she has been treated with first-class care.

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Review from Graham D (Husband of Resident) published on 6 October 2022 Submitted via Postal Card
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Kind and helpful staff, displaying great understanding.

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Review from Sheila H (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card
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My mum spent the last six weeks of her life under the tender care of the team a York House. I have no hesitation in recommending it as somewhere that provides individualised, kind care and a homely atmosphere. The staff are well trained and efficient and care for the relatives and the residents in equal measure.

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Review from Robert A (Respite Resident) published on 31 August 2022 Submitted via Website
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I was very well looked after following a cancer operation. I needed to spend a short period of recuperation prior to returning home. York House was able to fulfil this role admirably, and in many ways, exceeded my expectations. The staff were attentive, friendly, and in a number of instances, extremely helpful, particularly in relation to the stoma I had acquired as part of the cancer treatment.

Prices were well in line with what I had expected, and the facilities more than adequate. Overall my impressions were of a well-run home with an excellent team of carers ready to assist.

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Review from W D (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card
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Dad has been to respite care at York House twice now. All staff are very friendly and helpful and extremely caring to Dad; he has enjoyed the activities and the meals. York House is very clean, and he has a lovely room. Certainly no complaints with the level of service provided by all staff at York House. Thank you for all your kindness and care in looking after Dad. I am sure he will be back again soon.

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Review from Emma M (Granddaughter of Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience

Beautiful home. Warm, caring staff who have the resident's best interests in mind. Very helpful and efficient. Every time I go (weekly), I'm always greeted with a smile. My nan has improved so much being here (in four weeks) than she ever did elsewhere. So pleased my nan got into this home; it's even nice to know we can take our family pet (which my nan loves to see). Highly recommend York House

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 August 2026

En-suite single rooms

News (1) & Events (0)

News
  • 22 Oct 2025

    The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...

Upcoming Events

There are no upcoming events for York House.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for York House.

Meet the Team (1)

Mariana Soare
Mariana SoareJob Title:Registered Home Manager

Mariana is our registered manager at York House.

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