
On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed,Jill E(Friend of Resident/Service User)

Exceptional management and staff - Special thanks to all at York House.Alison P(Daughter of Resident/Service User)

Nothing was too much trouble for the staff. The meals were excellent and lots of activitiesT D(Daughter of Resident/Service User)

On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed,Jill E(Friend of Resident/Service User)

Exceptional management and staff - Special thanks to all at York House.Alison P(Daughter of Resident/Service User)

Nothing was too much trouble for the staff. The meals were excellent and lots of activitiesT D(Daughter of Resident/Service User)

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.
High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to...
Care Provided by York House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees include personal care, all food and drinks, activities and entertainment.
The price(s) shown are provided by the care home. Contact York House for full pricing details and T&Cs.
Contact York House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Mariana Soare (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (39)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (9)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside home
York House Reviews (119)
York House has a Review Score of 9.8 (9.846) out of 10, based on 47 reviews in the last 2 years.
Over all time York House has 119 reviews.
Every visit we are made very welcome and every member of staff greets us with a friendly smile. Mum is looked after very well and as a visitor I have never heard her or indeed other residents making a genuine complaint. As Mum has been a resident since October 2022, I think this is remarkable. Well done everyone, carry on the good work.
I visit my friend weekly at York House and am always greeted with smiles and friendliness from all staff. They are all so helpful. The house is always clean and tidy. I always get offered a cup of tea and made to feel at home. Nothing is ever too much trouble. The home gives a feeling of professionalism but also feels so homely. I always look forward to visiting.
Thank you for your kind words; I will pass them on to the staff.
As usual, I received a warm welcome from the staff and found my mother-in-law happily seated in the resident's lounge. Coffee was provided for me and my husband by a very courteous member of staff. I dropped some items in my mother-in-law's room which was clean and fresh as I've come to expect. Would definitely recommend York House!
The team will be so pleased to hear your thoughtful feedback, thank you so much. We are pleased the efforts and passions of the whole team are making such a difference and we love the little visitors mornings just as much as Mum does.
Always greeted with a smile from all staff. The home is clean, bright and very pleasantly decorated. Lots of activities for residents to do or watch/listen. Quality of care is exemplary. Our resident is not always the easiest to care for/keep happy, but the staff never give up!
During the adaptation period, the team made every effort to create a sense of home from home in the surroundings. I have no doubt this is the reason for the successful start of a new life. Having visited numerous care providers in Norfolk I have no doubt that we made the best choice. Deciding to move a loved one to a care home can often be difficult. However, any doubt I may have had regarding this decision has been eradicated due to the exemplary care, communication and advice we have received which has gone beyond my expectations.
For the past six months, I have been visiting York house. I have been very impressed with all my visits (I visit weekly). I have always found the staff friendly, attentive, caring and professional. There are varied activities made available. Residents are not just put in front of the TV. The manager exudes a professional energy. this is a very well-run home. Well done!
Thank you for your kind comments, I will ensure they are past on to the staff.
The home is always kept very clean with a wide range of food to choose from. The staff do not just do their job, they take time to make sure residents are happy and all their needs are catered for. Hopefully, this service will continue to the some standard as in about fifteen years I might need it. Many thanks to all the staff.
We have had a challenge with my mother-in-law and York House has been wonderful. My mother-in-law went to another home and she did not take to it so York House kindly allowed her to return. The staff went above and beyond to welcome her back. Mother-in-law settled quickly thanks to their kind support.
We are so pleased that Mother is being cared for at York House. The staff are unfailingly kind, considerate and attentive while giving the residents their maximum agency to make their own decisions. The environment is warm, welcoming and homely. There is a wonderful variety of activities and entertainment provided. Mother has gone from being lonely and struggling in her own home to being safe, happy and thriving.
Visiting my sister who has been a resident at York House for a few weeks. The home is lovely, feels like home. Carers are lovely and management very good.
The staff enabled me to visit my stepmum in her room which was lovely. The staff are always friendly and my stepmum looks really well.
Thank you for your kind words I will be sure to pass them onto the staff.
First visit to an old client today. Security was good and prompt answer to the doorbell. Friendly staff explained the signing-in and out system and showed me to my client, even brought a chair. She looked well and happy, some visitors already there were all offered refreshments with a smile. A singer was there today in the living room, was nice to see that. My friend had had her hair done (and wickers) so was really happy. Bless her, she settled in slowly she said but it's growing on her. She said the food is very good. Relaxed, friendly atmosphere.
All staff were so welcoming, friendly, and couldn’t do enough for Mum.
York House is a lovely home. Very impressed.
My mother has been in York House for over a year, during that time she has been treated with first-class care.
Kind and helpful staff, displaying great understanding.
My mum spent the last six weeks of her life under the tender care of the team a York House. I have no hesitation in recommending it as somewhere that provides individualised, kind care and a homely atmosphere. The staff are well trained and efficient and care for the relatives and the residents in equal measure.
Prices were well in line with what I had expected, and the facilities more than adequate. Overall my impressions were of a well-run home with an excellent team of carers ready to assist.
Dad has been to respite care at York House twice now. All staff are very friendly and helpful and extremely caring to Dad; he has enjoyed the activities and the meals. York House is very clean, and he has a lovely room. Certainly no complaints with the level of service provided by all staff at York House. Thank you for all your kindness and care in looking after Dad. I am sure he will be back again soon.
Beautiful home. Warm, caring staff who have the resident's best interests in mind. Very helpful and efficient. Every time I go (weekly), I'm always greeted with a smile. My nan has improved so much being here (in four weeks) than she ever did elsewhere. So pleased my nan got into this home; it's even nice to know we can take our family pet (which my nan loves to see). Highly recommend York House
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 10 August 2026En-suite single rooms
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for York House.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for York House.
Meet the Team (1)

Mariana is our registered manager at York House.
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