York House

47 Norwich Road, Dereham NR20 3AS
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9.8 118 Reviews
  • York House, Dereham
York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to local amenities in the Dereham community. The team strives to foster strong connections with the local community and encourages residents to remain active and engaged in the local Dereham area.

The home provides freshly cooked, nutritious meals tailored to meet any dietary requirements, along with a comprehensive activities and wellbeing program. This includes personalised one-to-one activities for each resident, as well as group activities.

The highly trained team supports residents with a mix of warmth and professionalism, ensuring that any feedback is taken on board to continuously improve daily life at York House.
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Care Provided by York House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100

Weekly fees include personal care, all food and drinks, activities and entertainment.

The price(s) shown are provided by the care home. Contact York House for full pricing details and T&Cs.

Contact York House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact York House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mariana Soare (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

York House Reviews (118)

9.8

York House has a Review Score of 9.8 (9.846) out of 10, based on 47 reviews in the last 2 years.
Over all time York House has 118 reviews.

Overall Experience
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Date Published
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Reviewer Connection to York House
  • 33
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Total of 118, showing 81-100
Review from Karen T (Daughter of Resident) published on 18 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
York House is wonderful; they looked after my mum with dignity and respect. On the day my mum passed away, we were with her, and all the staff on duty that day made sure we were ok as well, bringing us ice cream, coffee and biscuits etc; they are all simply the best.
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Review from Julie C (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have not seen my mother for some time, due to COVID restrictions, but in the last month, I have been able to see her three times. I have noticed she has deteriorated quite a bit. The last time I saw her was on Tuesday 6th April, when I found her incoherent which was quite upsetting. I only went in
as far as the designated room but all the checks were done very satisfactorily. I’ve always found the staff very happy and helpful.
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Review from Charlie S (Brother of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team are excellent and I cannot thank them enough for looking after my brother and mother. They go the extra mile to make life better for all the residents. Nothing is too much trouble.
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Review from Julie C (Granddaughter of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All aspects of this care home are excellent. Very well managed, wonderful caring staff. All the residents are treated with the utmost respect and dignity. There is always laughter and a sense of homeliness, which is apparent from the moment you walk through the door.
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Review from W H (Husband of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and supportive care home during this unpleasant, traumatic period.
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Review from O B (Nephew of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff and management extremely friendly and helpful.
Home is well run, clean and always willing to respond to questions.
I would highly recommend this home, my aunt is very fortunate to live there.
Rooms are furnished well and my aunt enjoys the variety of food offered.
Thank you to all the staff
for looking after my aunt so well.
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Review from Sarah S (Granddaughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very friendly, Nanny seems very happy and settled here and I know she really enjoys the entertainment provided! Thank you to all staff!
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Review from Joanna H (Sister-in-law of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found York House to be really friendly and all the staff very helpful. My sister-in-law has been looked after extremely well and she gives nothing but praise to you all. Thank you for looking after her so well!
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Review from A C (Daughter of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has received good respite care when it was most needed. Unfortunately, coronavirus has limited the activities offered which Mum enjoyed. The staff have been most accommodating and respectful. Would recommend.
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Review from Abigail S (Daughter of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff.
Disappointed that the food standard has gone down and not heard any details of how they intend to bring it up to a 5-star rating as it was when we chose the home for our mum. We wish that they would do more with the outside space for residents and tidy up the grounds. Not a very
appealing area to sit outside.
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Review from Simon C (Son of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff here extremely helpful and courteous during these difficult times. I have the utmost admiration for their dedication and professionalism. Overall, I feel Mum is fortunate to be able to call York House her home!
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Review from J D (Son of Resident) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been staggered at the transformation effected in my father through his stay at York House. They really know what they're about. No reservations at all in giving this home the highest possible recommendation.
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Review from Peter T (Friend of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been a visitor to six of my friends over a period of six years, I have seen the care of my friends and others to be of a very high standard. I would consider this care home to be one of the best in central Norfolk as I retired a few years ago from being a care manager of the elderly for 25 years.
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Review from Andrew G (Son of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been happy at York House. All the staff have been very kind, caring and professional.
The manager/lead carers have responded promptly to any needs/requests and have been v approachable. Mum has enjoyed her interaction with many of the staff and will miss some keenly when she moves into
a nursing home.
I have been impressed by the care and kindness of staff towards mum and other residents as well as their sense of humour.
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Review from Emma M (Granddaughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
York House Dereham is a lovely care home. My grandmother was very happy and comfortable here. The staff were amazing, kind and caring to her as well as to me.
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Review from C W (Brother of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I try to visit my brother weekly and I find the welcome very warm and friendly.
The staff are very nice to me and others and treat them with the respect that they deserve for the work and care they give to my brother and others and from me.
A very big thank you.
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Review from John W (Son-in-law of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a regular visitor to York House over the past 12 months, I can only express my admiration for the way that the residents are cared for. Every respect of the care is exceptional and of a constant high standard.
One very important feature is the availability of staff/management to discuss any concerns
should the need arise. This open attitude gives the families of any resident a feeling of security and certainly minimises any worries that the family may have.
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Review from Brenda H (Wife of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is very well looked after by kind and caring staff in a homely environment. It is always a pleasure to visit him.
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Review from P W (Daughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my mum had to move out of a care home in Norwich because of it closing down, it was very bad.
We the 3 children moved her to York House in Dereham.
And she is still alive and well and 94 years old. Thanking you.
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Review from T D (Daughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very polite and friendly and helpful. Home is kept warm clean and tidy. Dad seems to be happy and always kept clean and comfortable. I know I can call or visit anytime and always be welcomed by friendly voices and faces.
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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for York House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for York House is calculated as follows: ( (457 Excellents x 5) + (70 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 533 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for York House is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 15 Jun 2026

En-suite single rooms

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Awards / Recognitions (12)

Meet the Team (1)

Mariana

Mariana Soare

Job Title: Registered Home Manager

Mariana is our registered manager at York House.

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