
On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed,Jill E(Friend of Resident/Service User)

Exceptional management and staff - Special thanks to all at York House.Alison P(Daughter of Resident/Service User)

Nothing was too much trouble for the staff. The meals were excellent and lots of activitiesT D(Daughter of Resident/Service User)

On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed,Jill E(Friend of Resident/Service User)

Exceptional management and staff - Special thanks to all at York House.Alison P(Daughter of Resident/Service User)

Nothing was too much trouble for the staff. The meals were excellent and lots of activitiesT D(Daughter of Resident/Service User)

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.
High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to...
Care Provided by York House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees include personal care, all food and drinks, activities and entertainment.
The price(s) shown are provided by the care home. Contact York House for full pricing details and T&Cs.
Contact York House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Mariana Soare (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (39)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (9)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside home
York House Reviews (119)
York House has a Review Score of 9.8 (9.846) out of 10, based on 47 reviews in the last 2 years.
Over all time York House has 119 reviews.
Finding the right place to care for your loved one is a big decision. I felt comfortable as soon as I visited York House and met the people there. The staff are all friendly and great at their jobs; they make an effort to know the residents, as well as meeting their care needs. No doubt the pandemic has provided lots of challenges, but I have always found York House well-staffed and my dad well cared for. Thank you!
York House is wonderful; they looked after my mum with dignity and respect. On the day my mum passed away, we were with her, and all the staff on duty that day made sure we were ok as well, bringing us ice cream, coffee and biscuits etc; they are all simply the best.
I have not seen my mother for some time, due to COVID restrictions, but in the last month, I have been able to see her three times. I have noticed she has deteriorated quite a bit. The last time I saw her was on Tuesday 6th April, when I found her incoherent which was quite upsetting. I only went in as far as the designated room but all the checks were done very satisfactorily. I’ve always found the staff very happy and helpful.
The manager and her team are excellent and I cannot thank them enough for looking after my brother and mother. They go the extra mile to make life better for all the residents. Nothing is too much trouble.
All aspects of this care home are excellent. Very well managed, wonderful caring staff. All the residents are treated with the utmost respect and dignity. There is always laughter and a sense of homeliness, which is apparent from the moment you walk through the door.
Very caring and supportive care home during this unpleasant, traumatic period.
Home is well run, clean and always willing to respond to questions.
I would highly recommend this home, my aunt is very fortunate to live there.
Rooms are furnished well and my aunt enjoys the variety of food offered.
Thank you to all the staff for looking after my aunt so well.
Staff are always very friendly, Nanny seems very happy and settled here and I know she really enjoys the entertainment provided! Thank you to all staff!
I've found York House to be really friendly and all the staff very helpful. My sister-in-law has been looked after extremely well and she gives nothing but praise to you all. Thank you for looking after her so well!
Mum has received good respite care when it was most needed. Unfortunately, coronavirus has limited the activities offered which Mum enjoyed. The staff have been most accommodating and respectful. Would recommend.
Disappointed that the food standard has gone down and not heard any details of how they intend to bring it up to a 5-star rating as it was when we chose the home for our mum. We wish that they would do more with the outside space for residents and tidy up the grounds. Not a very appealing area to sit outside.
I have found the staff here extremely helpful and courteous during these difficult times. I have the utmost admiration for their dedication and professionalism. Overall, I feel Mum is fortunate to be able to call York House her home!
I have been staggered at the transformation effected in my father through his stay at York House. They really know what they're about. No reservations at all in giving this home the highest possible recommendation.
Having been a visitor to six of my friends over a period of six years, I have seen the care of my friends and others to be of a very high standard. I would consider this care home to be one of the best in central Norfolk as I retired a few years ago from being a care manager of the elderly for 25 years.
The manager/lead carers have responded promptly to any needs/requests and have been v approachable. Mum has enjoyed her interaction with many of the staff and will miss some keenly when she moves into a nursing home.
I have been impressed by the care and kindness of staff towards mum and other residents as well as their sense of humour.
York House Dereham is a lovely care home. My grandmother was very happy and comfortable here. The staff were amazing, kind and caring to her as well as to me.
The staff are very nice to me and others and treat them with the respect that they deserve for the work and care they give to my brother and others and from me.
A very big thank you.
One very important feature is the availability of staff/management to discuss any concerns should the need arise. This open attitude gives the families of any resident a feeling of security and certainly minimises any worries that the family may have.
My husband is very well looked after by kind and caring staff in a homely environment. It is always a pleasure to visit him.
We the 3 children moved her to York House in Dereham.
And she is still alive and well and 94 years old. Thanking you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 10 August 2026En-suite single rooms
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for York House.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for York House.
Meet the Team (1)

Mariana is our registered manager at York House.
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